HotelMattersUnit4.ppt

Receivingaguest(接待客人),Speakoutusefulexpressionsthatyoucanuseinthesesituations.,1询问客人的名字。2询问客人姓氏的拼写。3询问客人的电话联系方式。4告诉客人怎样拨打杭州的电话。5你有些信息没有听清楚。6询问客人的抵店时间。7你需要客人的email地址。8复述客人的预订信息。,MayItakeyourname,please?,Couldyouspellyoursurnameforme,please?,MayIhaveacontactphonenumber,please?,Its86forChinaand571forHangzhou.,Imsorry,couldyourepeatthat,please?,Whattimeareyouarriving?,Whatsyouremailaddress,please?,Illreadthatbacktoyou.Yourearriving,1询问预订的时间。2询问客人的人数。3询问客人的姓名。4告诉客人要查看下。5告诉客人已经订满了。6表示期待并复述客人的预订信息。,WelookforwardtoseeingyouonSundayevening.,Whenwouldyouliketocome?,Howmanypeopleisthetablefor?,Justletmecheck.,Imsorry,butwerefullybookedthatday.,MayIhaveyourname,please?,接待处(ReceptionDesk)是酒店前厅部的主要组成部分，有时也称前台(FrontDesk)。在任何一家酒店，接待处都是一个主要区域。客人登记入住和最后结账通常都要由接待处办理。,Professionaltips专业小贴士,logical:符合逻辑的,eg:Mr.Larkinhasalogicalmindbutlittleimagination.,Larkin先生的逻辑思维能力很强但是缺乏想象力。,n.logic:逻辑,registrationform:登记表,eg:Pleasefillintheregistrationformfirst,sir.,先生，请先填写登记表。,registrationcard:登记卡,swipe:刷卡,eg:Swipeyourkeycardthroughtheslot(卡槽)tounlockthesafe.,将房卡划过卡槽可以打开保险箱。,roomstatus:房间状态,eg:Imjustcheckingthestatusofyourroom.,我正在查看您的房间状态。,Whatdoesareceptionistdowhenanewguestarrives?Workwithapartner.Putthesetasksintoalogicalorder.,Starter:,aAsktheguesttofillintheregistrationform.,bGreettheguest.,cSwipetheguestscreditcard.,dCallupthebookingonscreen.,eHandthekeycardtotheguest.,fAsktheguesttoconfirmthebookingdetails.,gCalltheportertotaketheguestsbags.,hAskfortheguestsname.,iChecktheroomstatus.,Whatdoesareceptionistdowhenanewguestarrives?Workwithapartner.Putthesetasksintoalogicalorder.,Starter:,aAsktheguesttofillintheregistrationform.,bGreettheguest.,cSwipetheguestscreditcard.,dCallupthebookingonscreen.,eHandthekeycardtotheguest.,fAsktheguesttoconfirmthebookingdetails.,gCalltheportertotaketheguestsbags.,hAskfortheguestsname.,iChecktheroomstatus.,b,h,d,f,i,c,a,g,e,RosiWilsonisareceptionistatHotelMaritiminMunich.SheisgreetingtwoAmericantouristsatthefrontdesk,NewArrival,Now,pleaselistentothedialoguecarefully;payattentiontothepronunciationandintonation.,Listentothedialogueagain,andwritedownwhatRosidoeswhenshecheckstheguestsin.,Askforname,greettheguest,confirmbookingdetails,checkroomstatus,swipecreditcard,registrationform,calltheporter,handtheroomkey,Hello!HowcanIhelpyou?,MayIhaveyournames,please?,Adoubleroomforfivenight,non-smoking.Isthatright?,Imcheckingthestatusofyourroom.,CouldIhaveacreditcard,please?Ineedtoswipeitsothatyourcarddetails,Couldyoupleasefillinthisregistrationform,please?,Hereisyourkeycardwithyourroomnumber.,ShallIasktheportertolookafteryourbagsforyou?,tourist:观光客、游客,n.tour:观光、旅游,n.tourism:旅游业,tourismmanagement:旅游管理,awfully:非常地，极度地,eg:ImawfullysorrythatIcantlendyouthemoney.,非常抱歉，我不能借给你钱。,fault:错误、过失,eg:Itsmyfaulttohaveletherclimbupthetree.,是我的错，我不该让她爬树的。,messsbup:把某人弄糊涂,eg:Thesituationwassocomplicatedthateveryonewasmessedup.,情况如此复杂，每个人都被弄糊涂了。,formality:正式手续,eg:Therearesomenecessaryformalitiesforalegalmarriage.,合法婚姻需要办理一些手续。,adj.formal:正式的,charge:收(费)，要(人)付(钱),eg:Therestaurantchargedus500yuanforthewine.,餐厅收了我们500元的酒钱。,反.pay:付(费),Imafraidyourroomisntreadyyet.,对不起，您的房间还没有准备好。,Imustsitdownmyfeetarekillingme!,我得找地方坐下，我的脚疼得不行。,Killingme在这里是一种夸张的说法。,Ournormalcheck-intimeistwooclock,anditsonlytwelvethirty.,我们酒店的入住登记时间是下午两点钟，而现在才12点半。,Well,whydontwegothroughtheformalitiesnow,thenyoucanleaveyourbagswithusandgetsomelunchinourrestaurant.(Line14),不如您现在办完手续，然后去我们餐厅用午餐，我们会替您照管行李。,Ineedtoswipeitsothatyourcarddetailsareinoursystem.Nothingwillbechargedtoyourcarduntilyoucheckout.,我需要刷一下您的信用卡，以便在我们的电脑系统中储存您的信用卡信息。在您退房以前，不会扣除任何费用。,Now,couldyoufillinthisregistrationform,please?,现在，请您填写下登记表，好吗?,Heresyourkeycardwithyourroomnumber.,这是您的房卡，上面有您的房间号码。,WhatwouldyousayinEnglishinthefollowingsituations?Youcanfindalltheexpressionsinthedialogue.,1确认信息。2表达委婉的否定和歉意。3欣然接受建议。4向别人递交物品。5向别人表示诚挚的谢意。6礼貌地回应别人的感谢。,Isthatright?,Imawfullysorryaboutthat.,Yes,thatwouldbewonderful!,Hereyouare.,Thankyousomuch.,Yourewelcome,StudentA:YouareBradleyandKellySmith.Youhavebookedasuitefor4nightsfromNovember13to17.Itis3oclockintheafternoon.YouhavearrivedatHotelShangri-la,andyouwanttocheck-in.,StudentB:YouareareceptionistinHotelShangri-la.YouarecheckingMr.andMrs.Smithin.,Workwithapartner.Actoutadialoguebasedontheinformationgivenbelow.,aperitif,开胃酒又称餐前酒。使人在餐前喝了能够刺激胃口、增加食欲。适合于开胃酒的酒类品种很多，传统的开胃酒品种大多是苦艾酒（Vermouth）、雪利酒（Sherry）。,drysherry:雪利全干,sweet:甜型,medium:半甜型,dry:干型,bourbon:波旁威士忌酒,bourbonontherocks:加冰的波旁威士忌酒,bourbonwithice,agreewith:(食物或者天气)适合某人,eg:Theweatherdoesntagreewithme.,我不适应这种天气。,TheKellysaregoingoutfordinneratanItal