国际商务礼仪职业素养概要1

,倪绍文:quiz & text胡珊:traps & tips张浏芳:PPT & dos and donts李小贝:vocabulary & conclusion,职场素养,Take the Quiz and Rate Your Office Manners True and false questions,职场素养,1,Its okay to offer suggestions to your boss.,1,A. True Some companies even offer rewards for cost-saving ideas.,Its very important to be on time.,2,A. True Those who arent may find themselves with 24 hours a day to themselves.,Admit that you dont know how to do something.,3,A. True Its better to admit that you dont understand than to waste everyones time trying to figure it out.,Ask for detailed step-by-step instructions if necessary.,4,B. FalseYou were hired for your initiative, not to be a robot.,Now that youre an employee, you call everyone by their first name.,5,B. False Wait until youre given permission.,Always wear a serious face on the job.,6,B. FalseSmiles are appreciated by customers and co-workers alike.,Repeat news that you hear through the company grapevine.,7,B. False Dont spread gossip at work.,Ask for clarification if you dont understand instructions.,8,A. True If you listened but still arent sure what to do , its okay to ask again.,Be the first one out at quitting time.,9,B. FalseAs a new person ,how can you learn more than others and still be out first.,Never share your knowledge with co-workers.,10,B. False Teamwork suffers if you dont.,If co-workers ask you for help, tell them youre too busy with your own responsibilities.,11,B. FalseYour helpful response builds teamwork and helps get the job done.,Just wave and walk away when introduced to associates or customers.,12,B. False Try a firm handshake and friendly greeting.,Slang that you used in school is no longer appropriate in workplace.,13,A. True Start using business language if you want to be taken seriously.,At meetings just listen and dont talk.,14,B. False You were hired to contribute.,Office Manners Do Matter at Work,职场素养,2,In social situations,good manners aim to help those around us feel confortable.At work,good manners promote good working relationships and enhanced efficiency.,职场素养,2,Etiquettes in workplace are all about the bottom line.There are several fundamentals of etiquette that apply to bussiness and social life.We list below a few common ways to bread them.,职场素养,2,职场素养,2,Find Out Traps and Get Out of Them,职场素养,3,1.When talking on the phone, your words count more than your tone of voice.,70 your message ：your tone of voice30 of your message：your actual wordsThe way you say is more important than what you say.,Wrong,职场素养,3,2.Business casual means I can dress any kind of my favorite old clothes on business occasions.,Dont wear your favorite old clothes It is still businessBe always look professional,Wrong,职场素养,3,3.Your supervisor gives you a manual to photocopy but you do not remember reading photocopy in your job description. You politely tell your supervisor if you photocopy the manual you will not have time for other responsibilities.,Its just a piece of cake Performing a simple task is a better policy,Wrong,职场素养,3,4.Handwritten notes are out of place in the business world.,Handwriting notes are very impressive,Wrong,职场素养,3,Handwritten notes,Telephone message Ask for leave Working Arrangements,商务便条格式,职场素养,3,Telephone message To：Mr. KevinMessage： Mr. Peter from Loudon，wanted you to call him today before 4 pm or anytime tomorrow on 014569924 Message taken by：J.B.K.,商务便条格式,职场素养,3,Ask for leave To：Mr. Slater Message： I am sorry to tell that I wont be able to go to the office today due to a sudden accident. So I have to ask for a days sick leave. From：Kate,5. If the information on your business card is incorrect, draw a line through it and write the correct information on the card.,Printing a new card immediately Dont hand out outdated business cards,Wrong,职场素养,3,递送名片流程图解,职场素养,3,客人递过来名片时（1）,双手接收（2）,认真仔细地阅读名片（3）,然后放进上衣上部的口袋（4）,对方索要没有名片时，委婉说明（5）,6.A ladys handbag, if small, may be placed on the boardroom table.,The only objects that belong on the boardroom table are those that are necessary for the meeting.,Wrong,职场素养,3,7.Small talk is not appropriate in business environment.,Small talk is the basis for building and maintaining relationships in business.,Wrong,职场素养,3,Tips for Refinery,职场素养,4,职场素养,4,Overall office decorum,Treat everyone with respect and dignity from the business owner to file clerk.Be polite and helpful. “Good morning” “thank you” “please”,职场素养,4,Noise and distractions,Never drum the fingers on the desk.Dont speak in a loud or belligerent manner.Leave the phones off or use the vibrating feature during business hours.Avoid personal calls.,职场素养,4,Work clothes and Grooming,Dress professionally.Dont wear ultra-casual，provocative or evening attire.Hair, hands，nails and clothing should always be clean and neat.Clothes should be pressed and fit properly.,职场素养,4,Privacy,Be sensitive to others need for privacy.Only share personal things at work that you would not mind.,职场素养,4,Praise and criticism,Praise in public; criticize in private.Avoid using harsh criticismsBe constructive in pointing out mistakes without devaluing the individual.,职场素养,4,Introduction,Offer a firm handshake,low-level Workmate juniormannative,high-level customers Senioritywomanforeigner,职场素养,4,Profanity,Do not use profanity in the workplace, or it can lead to sexual harassment complaints.,职场素养,4,Gossip,Office grapevines can be faster than the speed of lightning.Limit your comments about co-workers to positive ones only.,职场素养,4,Eating and drinking at the office,Do not talk with the mouth full, belch.Do not put the elbows on the table.Never eat others food without permission.Make the next pot, if you take the last cup of coffee.,职场素养,4,Inappropriate touching,Keep a “comfort” space. No extreme physical closeness during a conversation.Avoid touching in the office aside from the business handshake.,Other Dos and Donts,职场素养,5,Smile and greet colleagues when passing by.Good office relation Learn from Americans2.Share recognition for collaborative projects.Praise others endeavorAccept others ideasBoost moralePromote better teamwork,职场素养,5,Dos,3.Observe company practices in relation to courtesy titles.A country has its laws and a family its rules.(国有国法，家有家规）Address “Mr.”, ”Mrs.” or “Ms.”Depend on company culture4.Share office treats, gifts, or housekeeping duties.Harmonious office relationCourtesy demands reciprocity.(礼尚往来）Common responsibilityNot just enjoy, learn to share.,职场素养,5,Dos,5.Make up the lost time.Complete work punctuallyDetain other work Affect company operationNever put till tomorrow what should be done today.(今日事今日毕),职场素养,5,Dos,Dont be overly familiar .Avoid intimate motions.,Donts,a behavior of occupationCause inconvenience for others,Donts,Donts,ConfidentialInterruptKnock on the door,Donts,Donts,Donts,Vocabulary,职场素养,6,职场素养,6,devalue divlju v. to give a lower value to sth, making it seem less important than it really is 降低 的价值；贬低e.g Work in the home is often ignored and devalued. 家务劳动常常被忽视和贬低Tips for Refinery:Avoid using harsh criticisms;instead, be constructive in pointing out mistakes without devaluing the individual.避免尖刻的批评；相反，要建设性地指出他人的错误而不要贬低别人。,职场素养,6,plague plev.plague sb/sth (with sth) 给造成长时间的痛苦（或）麻烦1.to cause pain or trouble to sb/sth over a period of time 不断困扰；折磨；使受煎熬e.g Financial problems are plaguing the company. 财政问题使这家公司焦头烂额2.to annoy sb or create problems, especially by asking for sth, demanding attention, etc. 纠缠；e.g Rock stars have to get used to being plagued by autograph hunters. 摇滚歌星必须习惯歌迷要求签名的纠缠,职场素养,6,Sentence:Office are now plagued by inconsiderate workers who are consistently late, take mobile phone calls during meetings, fail to answer emails, and are thoroughly foul-mouhed, etc. 员工无所顾忌的行为令现在的办公场所备受干扰，他们动不动就迟到，会议期间使用手机、不及时回复邮件、满嘴脏话等。,职场素养,6,offensive fnsvadj. rude in a way that causes you to feel upset,insulted or annoyed 讨厌的；冒犯的；无礼的e.g His comments were deeply offensive to a large number of single mothers. 他的评论严重触怒到了众多的单亲母亲n. a military operation in which large numbers of soldiers, etc.attack another country 进攻；侵犯e.g They launched the offensive on January 10. 他们于1月10日发动了进攻,职场素养,6,Sentence：Loud swearing, bad manners and furious tempers are now commonplace, with little sign of being released for those who find it offensive.恶语相向、态度恶劣、脾气暴躁这一切成了司空见惯的事，丝毫没有因为有人方案这一切而有任何缓解的迹象。,职场素养,6,swear swr1.to use rude or offensive language, usually because you are angry 咒骂；说脏话e.g She fell over and swore loudly.她摔倒了，大骂了一声2.to make a serious promise to do sth 郑重承诺；发誓要；表示决心要e.g I swore that Ill never leave you.,职场素养,6,profanity prfntiswear words, or religious words used in a way that shows a lack of respect for God or holy things 诅咒语；亵渎的语言e.g He uttered a stream of profanities. 他脏话连篇,职场素养,6,revealing rvilallowing more of sbs body to be seen than usual衣着暴露的Sentence：Sloppy appearance, gym or party dress for business,revealing clothes.衣着邋遢、穿运动衣或晚装出入商务场合、穿着暴露,职场素养,6,overindulge uvrindld1.to have too much of sth nice, especially food or drink 过多地享用；吃喝过度Tips for Refinery:Do not overindulge with food or alcohol