酒店预订英语

.,RoomReservation,HotelEnglish,.,Whichdepartmentisresponsibleforroomreservations?,.,酒店前台FrontDesk;Hotelreception;HOTELRECEPTIONIST酒店大堂hotellobby,.,TrumpV.S.Hilary,.,Whotoserveyou?,应接服务员TheBellman女礼宾员DoorGirl礼宾司DoorMan客房总监DirectorofHousekeeping大堂副理AssistantManager,.,HotelRoomClassification,Hotelroomsmainlyinclude:singleroom单人房doubleroom双人房standardroom标准房(twin-bedroomwithbath)tripleroom三人间suiteroom套房特殊客房：如残疾人客房（HandlingRoom）内景房（InsideRoom）外景房（OutsideRoom）角房（CornerRoom）连通（Connectingroom）相邻房（AdjoiningRoom）,.,套房（SuiteRoom）：普通套间（JuniorSuite）豪华套间（DeluxeSuite）立体套间（DuplexSuite）总统套间（PresidentialSuite）,.,床具种类,单人床（Twin-sizeBed）；双人床（Double-sizeBed）：大号双人床（Queen-sizeBed）特大号双人床（King-sizeBed）婴儿床（BabyBed）;加床（ExtraBed）折叠床可推动床（RollawayBed.）,.,languagePoints,Bewillingtohelp表示愿意帮忙我能为你效劳吗？CanIhelpyou?WhatcanIdoforyou?HowcanIhelpyou,sir?MayIhelpyou?IsthereanythingIcandoforyou?,.,2.Idliketoreserveatwin-bedroomwithbath,withaview,ifpossible.reserve=book/makeareservation3.Forwhichdate?请问都是哪几天？=Whichdatewouldthatbe?=Whendoyouneedtheroom?您什么时候需要客房？,.,4.Holdon,pleaseSorrytohavekeptyouwaiting.Imafraidweonlyhavetwosingleroomsavailableatthattime.Askaguesttowaitaminute请对方稍候Justamoment,please.Oneminute/moment,please.Couldyouwaitaminute,please.Hangon,please.tohavedonesb.doing-动词不定式的完成时态。available是后置定语，修饰rooms.意思是可用房间。,.,5.Wehavenoothervacancies.=wearebookedout.Doyouhaveanyvacanciestonight?(Doyouhavearoomavailablefortonight?)6.Couldyoutellmetheroomrate,please?roomrate房价Thecurrentrateis$150pernight.现行房价是每个晚上150美金。Whatstheratepernight?pernight=one/anight:每一晚,.,7.4ooyuan/RMBpernightperroom,withbreakfast.=4ooyuan/RMBpernightperroomincludingbreakfast.including+sth.=sth.included:包括Wehavesixclassesaday,includingEnglish.=Wehavesixclassesaday,Englishincluded.(我们一天上六节课，包括英语课在内),.,8.MayIhaveyourname,please?Askaboutpersonalinformation询问个人情况Could/Wouldyoutell/givemeyourname?请问您贵姓？Could/MayIhaveyourname/address/telephonenumber/nationality/check-outtime?您能告诉我你的名字/地址/电话/国籍/结账离开时间，好吗？Do/Wouldyoumindtelling/givingmeyourname,please?我可以知道你的名字吗？,.,9.Wellgiveyouaphonetoconfirmthereservation.confirmthereservation预定确认,.,10.Welookforwardtoyourcoming.Farewellwords告别语Thankyouforcallingus.多谢你打电话来。Thankyouforchoosingusforyourservice.谢谢你选择我们为你服务。Thankyouforusingroomservice.感谢您使用我们的客房服务。Wearelookingforwardtoservingyou.我们期待着为你服务。,.,Languagepoints:Idliketomodifychange修正chiefofficerofGeneralElectricCompany,shanghaiBranch-办公室主任(3)chairmanoftheboard董事长(4)upgradethedeluxesingletoajuniorsuits.把豪华单人房生为小套间。(5)Couldyoupay200yuanmoreatthecashierstoguaranteetherevisedreservation?revisedreservation修改预定,.,（1）IwouldliketoreserveatwinroomatyourhotelforfournightsfromJune8,2002.（2）PleasereserveasingleroomunderthenameofMr.Lin.（3）Haveyougotanyvacanciesforthenightsof12thand13th.?Idliketomakeareservationforthetwonights.（4）Doyouhaveanyvacanciestonight?(Doyouhavearoomavailablefortonight?),.,DialogueAa:Goodmorning.HiltonHotel.MayIhelpyou?b:Goodmorning.Haveyougotanyvacanciesforthenightsof12thand13th.Idliketomakeareservationforthetwonightsa:Allright.Singleordouble-room?b:Double-roomplease.a:Yes.wehaveadouble-roomavailable.b:Isthatwithorwithoutbath?a:Itsaroomwithshowerandtoilet,sir.b:Thatsoundsfine.Isthereanairconditioner?a:Yes,butofcourse.b:Howmuchwillitbeforonenight?a:Letmesee.Adouble-room$800pernight.b:Doesthatincludebreakfast?a:Yes.thatincludesacontinentalbreakfastandamorningnewspaper.,.,DialogueAb:DoyouacceptVISA?a:Yes,wedo,whattimewillyoubearriving?b:Ishouldbetherearound5:30pmonthe12th.a:Ok,sir,CouldItakeyournameandcontactnumber,please?b:Yes,ItsJohnSmith.ItsNewYork456-122a:Couldyouspellthat,please?b:J-o-h-s-m-i-t-h.a:JohnSmith.double-roomwithbathandairconditionerforthenightsof12thand13th.b:Thatsright.Thankyou.a:Thankyousir.Good-bye.,.,Illarrivelate,butpleasekeepmyreservation.ImadeareservationinTaipei.MynameisWangMing-Ming.Idlikeaquietroom.Idlikearoomontheupperlevel.Idlikearoomwithaniceview(abalcony).Ishotwateravailableanytime?MayIseetheroom?Doyouhaveanythingbigger(better/cheaper)?Illtakethisroom.,.,Wouldyoufillinthisregistrationform?Doyouacceptcreditcards(travelerschecks)?Couldyoukeepmyvaluables?Whereisthediningroom?Whattimedoesthediningroomopen?WhattimecanIhavebreakfast?Isthereabeautysalon(barbershop)?CanIhaveacardwiththehotelsaddress?CanIgetaticketforthesight-seeingbushere?Whereisthenearestsubwaystation?,.,常用缩写PIApaidinadvance已预付SOPstandardoperationprocedure标准办理手续ONOonenightonly只住一夜FITforeignindividualtraveler外国散客DNAdonotarrive(No-Show)客人未到CIAcashinadvance已预付现金,.,常用缩写CODcashpaymentondeparture离店时付现VDvacantdirty脏空房OOOoutoforder待修房DNDdonotdisturb请勿打扰C/Icheckin入住C/Ocheckout离店，走客房,.,Moreusefulexpressions:1IdliketobookadoubleroomforTuesdaynextweek下周二我想订一个双人房间。2Whatsthepricedifference？两种房间的价格有什么不同？3Adoubleroomwithafrontviewis140dollarspernight，onewitharearviewis115dollarspernight一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。4IthinkIlltaketheonewithafrontviewthen我想我还是要阳面的吧。,.,5Howlongwillyoubestaying？您打算住多久？6WellbeleavingSundaymorning我们将在星期天上午离开。7AndwelookforwardtoseeingyounextTuesday我们盼望下周二见到您。8Idliketobookasingleroomwithbathfromtheafter-noonofOctober4tothemorningofOctober10我想订一个带洗澡间的单人房间，10月4曰下午到10月10曰上午用。9Wedohaveasingleroomavailableforthosedates们确实有一个单间，在这段时间可以用。10Whatistherate，please？请问房费多少？,.,11Thecurrentrateis50pernight现行房费是50美元一天。12Whatservicescomewiththat？这个价格包括哪些服务项目呢？13ThatsoundsnotbadatallIlltakeit听起来还不错。这个房间我要了。14Bytheway，Idlikeaquietroomawayfromthestreetifitispossible顺便说一下，如有可能我想要一个不临街的安静房间。15Welcometoourhotel欢迎光临。,.,16Soyouhavegotaltogetherfourpiecesofbaggage？您一共带了4件行李，是不是？17Letmehaveacheckagain让我再看一下。18TheReceptionDeskisstraightahead接待处就在前面。19Afteryou，please你先请。20Excuseme，wherecanIbuysomecigarettes？劳驾。我到哪儿可买到香烟？21Thereisashoponthegroundfloor一楼有个商店。22ItsellsbothChineseandforeigncigarettes在那儿可买到中国香烟和外国香烟。,.,23CanIalsogetsomesouvenirsthere？也可以买到纪念品吗？24Thereisacountersellingallkindsofsouvenirs有个柜台出售各种各样的纪念品。25Excuseme，whereistherestaurant？劳驾，请问饭厅在哪儿？26WehaveChineserestaurantandawesternstylerestaurantWhichonedoyouprefer？我们有中餐厅和西餐厅，你愿意去哪个？27IdliketotrysomeChinesefoodtoday今天我