酒店英语Unit 3 Concierge ServiceVIP

.,Unit3ConciergeService大堂服务,（礼宾服务）,.,conciergeknsen.礼宾部，看门人,.,Unit3ConciergeService大堂服务,金钥匙服务,（礼宾服务）,.,ShowRooms介绍房间,BookTickets订票服务,CarryLuggage帮客人拿行李,.,ProvideHotelInformation介绍酒店,BookTaxis预订出租车,.,TheProcedureofWelcomingGuests,Step1Greetingguests问候客人Step2Countingluggage清点行李Step3Leadinggueststothefrontdesk引领客人至总台Step4Leadinggueststotherooms引领客人至客房Step5Introducingroomsandservices介绍房间及服务,.,luggagelgdn.行李,suitcasesutkesn.手提箱,handbagn.手提包,trolleycasetrlkesn.拉杆箱,.,cartktn.手推车luggagecart行李车,cafkfen.咖啡馆,.,first-class一流的western-style西式的barbn.酒吧convenienceknvinnsn.方便atyourconvenience在您方便之时introduction,ntrdk()nn.介绍introduceV.介绍,.,luggagelgdn.行李suitcasesutkesn.手提箱handbagn.手提包cafkfen.咖啡馆cartktn.手推车luggagecart行李车first-class一流的western-style西式的barbn.酒吧convenienceknvinnsn.方便atyourconvenience在您方便之时introduction,ntrdk()nn.介绍introduceV.介绍,.,.,Whatkindofservicedoesthebellmanoffertotheguest?,Thebellmancarriesluggage,provideshotelinformationandleadstheguesttotheroom.,.,Dialogue1,Whatdoesthebellmandoaftergreetingtheguest?,Thebellmancountstheluggage.,.,WhatkindsofpeopleoftenchoosetheCityWallHotelasthefavoriteplacetostay?,VIPs,officialguestsandbusinessmenfrommanycountries.,.,Keysentences,Step1问候客人：ShallIhelpyouwithyourluggage?=_/_Ihelpyouwithyourbaggage?没关系：Itsmypleasure.=_.=_.=_.,Youarewelcome,Can,May,Notatall,Thatsallright/OK,.,Step2清点行李Onesuitcaseandonehandbag,aretheseallyours?Aretheseallyourbaggage?Step3引领客人去总台Thisway,please,sir.Followme,please.Pleasecheck-inatthefrontdeskandIllwaitforyou.,.,Step4引领客人至客房Letmeshowyouuptoyourroom.Followme,please.Thisway,please.Hereisyourroom.,.,Step5介绍房间及服务Ourhotelisafirst-classhotel(5-starhotel)andchosenasthefavoriteplacetoTherearethreeChineserestaurants,twowestern-stylerestaurants,abaranda24-hourcaf.Thereisacoffeeshoponthethirdfloor.Theyarereadytoserveyouatyourconvenience.,.,Thebusinesscentercansendfaxessende-mails,typedocuments,photocopydocumentsandpostlettersforyou.,.,Actthedialogue,.,Revision,行李手提箱手推车介绍大堂服务一流的酒店西式的餐厅一个24小时咖啡厅在你方便的时候,luggagesuitcasecartintroduceconciergeserviceafirst-classhotelawestern-stylerestauranta24-hourcafatyourconvenience,.,airconditioner空调knd()n,controlpanel控制面板pn()l,laundryservice洗衣服务lndrin.洗衣，洗衣店,channeln.频道tn()l,.,dialdailv.拨电话immediatelymidtladv.立即tiptpn.小费taketips拿小费,.,airconditionerknd()n空调controlpanelpn()l控制面板laundryservicelndri洗衣服务channeltn()ln.频道dialdailv.拨电话immediatelymidtladv.立即tiptpn.小费taketips拿小费,.,Dialogue2,Whatdoesthebellmanintroducetotheguest?OnwhichchannelcantheguestenjoyEnglishprograms?Howcantheguestgetlaundryservice?,Thebellmanintroducestheroomfacilitiesandthelaundryservice.,OnChannel5andChannel6.,Dial16forlaundryservice.,.,Keysentences,Step1放置行李Wherewouldyoulikemetoputyourluggage?Step2介绍房间设施Thisistheairconditionercontrolpanel.Andthebathroomisoverthere.Weofferhotwater24hoursaday.YoucanenjoyEnglishprogramsonChannel5andChannel6.,.,Step3介绍酒店其他服务Dial16forlaundryservice.Dial12forroomservice.IsthereanythingelseIcandoforyou?=What_canIdoforyou?Step4拒收小费Itsverykindofyou.Butwedonttaketips.Thanksanyway.,else,.,Matchthefollowingsentences,G:Justputitonthetable.G:Istherehotwaterinthebathroom?G:Howabouttheroomservices?G:WhichchannelistheFrenchchannel?,B:TheFrenchprogramsareshownonChannel7.B:Dial12forroomservice.B:WhereshouldIputthebag?B:Weofferhotfor24hours.,.,1.G:_B:Thebathroomisoverthere.2.B:Wherewouldyoulikemetoputyourluggage?G:_3.G:_B:Itsverykindofyou,sir.Butwedonttaketips.4.G:ArethereanyEnglishprogramsontheTV?B:_,Whereisthebathroom?,Anywhere,please.,Hereissomethingforyou.,Yes.YoucanenjoyEnglishprogramsonChannel5andChannel6.,.,Listening,1.Thedialoguehappens_.A.intheeveningB.tomorrowmorningC.inthemorningD.at8oclock2.Thetaxiwillwaitfortheguest_.A.intheguestroomB.onWangfujingStreetC.atthefrontdeskD.infrontofthegate,C,D,.,Fillintheblanks,A.Goodmorning,sir.Nicetomeetyou._B.Goodmorning.Iwantataxi.ImgoingtoWangfujingStreet.A.Yes,sir._B.At9oclocktomorrowmorning.A._B.Pleasewaitinfrontofthegate.A._B.Thankyou.,CanIhelpyou?,Whattimedoyouwantthetaxi?,WhereshallIwaitforyou,sir?,Thisisyourcarnum