酒店基础英语PPT课件

.,1,酒店基础英语BasicEnglishHotel,.,2,培训目标：读写出酒店各部门的英语单词；会听与说十句最简单的酒店基础英语句子。,.,3,礼貌用语CourtesyEnglish,Goodmorning/afternoon/evening,Sir/Madam先生/女士，早上好/下午好/晚上好Nicetomeetyou很高兴见到您Welcometoourhotel祝您在酒店过得愉快,.,4,电话用语Telephonesentences,Waitamoment,please对不起，请稍等Sorry,heisnoinatthemoment对不起，他暂时不在Ibegyourpardon?对不起，（我听不太清楚）Couldyouspeakalittleslower,please?请稍微讲慢一点,.,5,答谢用语Thanksandanswer,Thankyou谢谢Itisverykindofyou谢谢，您真客气Youarewelcome不用谢Itismypleasure非常高兴为您服务Iamatyourservice我随时愿为您服务Thatisallright没关系,.,6,征询语Consult,CanIhelpyou?我能帮您什么忙吗？Whatisyoursuggestionsdestn?您有什么意见或建议吗？Excuseme,mayIhaveyourname?对不起，请问尊姓贵名？,.,7,指路Askingandgivingdirections,Thisway,please这边请Goahead,andturntotheleft/right.往前面走，然后往左/右拐Itisonthesecondfloor在二楼Itisnextto它紧靠着Itisoppositethe它在对面Iwilltakeyouthere我带您去Goupstairstothethirdfloor往楼上走到三楼Whereisthetoilet?请问洗手间在哪？Youfirst,please您先，请,.,8,提醒用语remindingwords,Watchyoustep请走好Becareful,please请当心Donotworry不要担心Takeiteasy别紧张Pleasedonotsmokehere请别在此抽烟Pleasedonotleaveanythingbehind请别忘了您的东西,.,9,致歉Apology,Iamsorry对不起Sorrytokeepyouwaiting对不起，让您久等了Waitamoment,please.Iwillasksomebodytohandleit请稍等，我去叫人来处理,.,10,告别Farewell,Goodbye再见Seeyoulater再见Goodnight晚安Seeyoutomorrow明天见Haveagood/nicetrip旅途愉快Wishyouapleasantjourney旅途愉快Goodluck祝您好运Goodbyeandthanksforcoming再见，多谢光临Goodbyeandhopetoseeyouagain再见，欢迎下次再来Iamgladtobeservicetoyou很高兴能为您服务,.,11,酒店部门名称Nameofthehotelsections,总经理办公室Generalmanager(s)office行政办ExecutiveOffice人力资源部HumanResourceDept.财务部FinancialDept.工程部EngineeringDept.餐饮部FoodandbeverageDept.市场营销部SalesDept.(Sales&MarketingDept.)前厅部Frontoffice管家部HousekeepingDept.,.,12,酒店部门名称Nameofthehotelsections,保安部SecuritysikjuritiDept.采购部Purchasingp:tsiDept.厨房部KitchenOffice公关部PublicRelationrileinDept.康乐部RecreationalDept.,rekrieinl,-kri:-,.,13,酒店部门名称Nameofthehotelsections,商务中心Businesscenter酒吧Bar收银处Cashiers中餐厅ChineseRestaurant西餐厅WesternRestaurant美容室BeautySalon,.,14,职位Position,总经理GeneralManager副总经理AssistantgeneralManager大堂经理AssistantManager经理Manager主管Supervisorsju:pvaiz领班Captain客房服务员Attendanttendnt,.,15,职位Position,餐厅男服务员waiter餐厅女服务员Waitressweitris职员Clerkkl:k,kl:k接线员Operator行李员Bellman司机Driver接待员receptionistrisepnist,.,16,数字Number,基数onetwothreefourfivesixseveneightnineten序数firstsecondthirdfourthfifthsixthseventheighthninthtenth,.,17,星期week,星期一Monday星期二Tuesday星期三Wednesday星期四Thursday星期五Friday星期六Saturday星期日Sunday,.,18,月份Month,一月Januarydnjuri二月Februaryfebruri三月March四月April五月May六月June七月July八月August九月September十月October十一月November十二月December,.,19,季节Season,春季Spring夏季Summer秋季Autumn冬季Winter,.,20,节日和庆祝日Festivaland