高效能人士7个习惯_bea版_7_habits_of_highly_effective_people

7 Habits of Highly Effective People,Agenda,The Seven Habits An OverviewPrivate VictoryHabit 1 : Be ProactiveHabit 2 : Begin with the End in MindHabit 3 : Put First Things FirstPublic VictoryHabit 4: Think Win/WinHabit 5 : Seek First to Understand, Then to Be UnderstoodHabit 6 : SynergizeRenewalHabit 7: Sharpen the Saw,Overview,Not a quick fix programA Process of personal and interpersonal growth and developmentRequires continual best efforts and patienceResultsIncreased capacity to achieve your personal and career goalsDeep long lasting, healthy relationshipsWhat is a habit?Intersection ofKnowledge What to do and how to do it?Skill The ability to do itDesire Motivation side. The Want to Do it,Character Ethic vs. Personality Ethic,Character EthicDevelop from Inside outBased on principles such as integrity, humility, courage, justice.Resulting in strong roots in a personPersonality EthicSuperficialFocuses on “How the world sees me?” as compared to “Who I really am”?,Maturity Continuum,Paradigms and Principles,ParadigmsThe way we see, understand, and interpret the world Implicit assumptions of our life.More important than attitude or behaviorExample:Become a support manager View of the world changesPrinciplesSelf evident Eternal Natural LawsPrinciples of Effectiveness - Integrity, humility, courage, justice, patience, simplicity, forgiveness, tolerance.Superb Results : Align our paradigms with principles of effectiveness. When we understand these principles, they empower and enable us.Eg: As a DRE, you exercise courage, patience, integrity in dealing with the customer, then you have control over the case,Fundamental Structure of the habits,Our results are affected by our paradigms and behaviors. As we work on them in light of principles, we can establish new habits and thereby change the results we achieve.Each of the 7 Habits are based on:A Principle of effectivenessAn effective Paradigm (see) that is aligned with the principleBehavior (do) that produces an effective result (get),Fundamental Structure of the habits,See,Do,Get,Paradigm,Behavior,Result,Principle,What is Effectiveness?Effectiveness is getting superb results today (production) in a way that allows us to get those results over and over again (production capacity). It is P/PC Balance.Production Capability (PC):Maintaining, preserving, and enhancing the resources that produce the desired results. (Resources for ones job can be: physical, financial, human, and technological)Production (P):The desired results.,Agenda,The Seven Habits An OverviewPrivate VictoryHabit 1 : Be ProactiveHabit 2 : Begin with the End in MindHabit 3 : Put First Things FirstPublic VictoryHabit 4: Think Win/WinHabit 5 : Seek First to Understand, Then to Be UnderstoodHabit 6 : SynergizeRenewalSharpen the Saw,Habit 1- Be ProactiveThe Habit of Choice,See,Do,Get,ParadigmIneffective: I am a product of my circumstancesEffective: I am a product of my choices,BehaviorPause and respond based on principlesUse proactive languageExpand your Circle of InfluenceBecome a transition person,ResultIncreased influenceMore self-awarenessGreater initiativeBecoming the creative force of your life,PrincipleI am free to choose and am responsiblefor my choices,Habit 1 Be Proactive,“You are the programmer”BehaviorPause and Respond Based on Principles:Reactive Behavior: Allow outside influences (moods, feelings, circumstances) to control my response.Proactive Behavior: Use my freedom to choose my response based on principles and desired results. My freedom to choose expands as I wisely use the space between stimulus and response,Habit 1 Be ProactiveBehavior,Use Proactive Language,Habit 1 Be ProactiveBehavior,Things I can directly change,Things out of my control,Circle of Influence,Circle of Concern,Focus on circle of influence.,Habit 1 Be Proactive,Example from the Support World :DRE John Gossips about the inefficiency of the support processes and managementComplains that he is stuck in this job profile. Feels he is in the job due to circumstancesDRE Bill Realizes the situation is of concern just like John.Focuses on his job function where he can make a differenceSuggests his manager improvements that need to be made as part of his work and provides constructive feedbackImprovements are propagated to Worldwide team,Habit 1 Be Proactive,Example from the Support World :Result:Bills “Circle of Influence” increasesHe impacts the Worldwide Support communityHe becomes the creative force of his own lifeGains confidenceBill becomes aHe breaks the unhealthy, harmful, abusive, or unfortunate learned behaviors and replaces them with proactive, helpful, effective behaviors Inspires others in positive ways,Transition Person,Habit 1 Be Proactive,ApplicationIdentify what lies in your Circle of Influence. For the next 30 days, focus your energies on that. Monitor the differenceImagine an experience where you might behave reactively. Decide in advance what your proactive response will be, then exercise that choice in the actual situationListen to your language. Change from reactive (“I cant”, “ I have to”) to proactive.,Agenda,The Seven Habits An OverviewPrivate VictoryHabit 1 : Be ProactiveHabit 2 : Begin with the End in MindHabit 3 : Put First Things FirstPublic VictoryHabit 4: Think Win/WinHabit 5 : Seek First to Understand, Then to Be UnderstoodHabit 6 : SynergizeRenewalSharpen the Saw,Habit 1- Begin with the End in MindThe Habit of Vision,See,Do,Get,ParadigmIneffective: I live by defaultEffective: I live by design,BehaviorEnvision outcomes before you actCreate and live by a Personal Mission Statement,ResultA clear definition of desired resultsA greater sense of meaning and purposeCriteria for deciding what is or is not importantImproved outcomes,PrincipleMental CreationprecedesPhysical Creation,Habit 2,“Write the program”Mental creation precedes physical creation,Habit 2 Begin with the End in Mind,Create your own Personal Mission StatementA constitution by which you make all decisions for your lifeAll other decisions you take are subordinate to itBenefitsClarifies what is important for youProvides focusHelps you design your life instead of having it designed for youGuides your day-to-day decisionsGives you a greater sense of meaning and purpose,Habit 2 Begin with the End in Mind,Mission statement must be:TimelessShud deal with both ends and meansShould deal with all 4 of our needsTo live, To love, To learn, To leave a legacyShould explicitly or implicitly involve the roles you will playMission statement must focus on:What you want to be (Character)?What you want to do (Contributions)?Different types of mission statementPersonal mission statementOrganizational mission statementFamily mission statement,Habit 2 Begin with the End in Mind,A Technique to create a Mission StatementIdentify a few key roles for yourself (Personal and Professional)Husband, Father, Manager, Friend, Disciple .Visualize your 80th birthday celebrationAttending the celebration are key people from each roleWrite down how you would like each of the key persons to describe you in their “Tribute Statements”What legacy would you like to leave?,Sample Mission Statement,WW Support Goals1. Be a team.2. Be a step ahead.3. Be aligned with license growth.Americas Backline Goals1. Improve the ability of Frontline and Regional Backline teams to deliver deep technical support on distributed BEA products.2. Increase depth & breadth of Product expertise.3. Improve Communication with managers and across Worldwide Backline teams.4. Meet WW BackLine Financial objectives.,Agenda,The Seven Habits An OverviewPrivate VictoryHabit 1 : Be ProactiveHabit 2 : Begin with the End in MindHabit 3 : Put First Things FirstPublic VictoryHabit 4: Think Win/WinHabit 5 : Seek First to Understand, Then to Be UnderstoodHabit 6 : SynergizeRenewalSharpen the Saw,Habit 3- Put First Things FirstThe Habit of Integrity and Execution,See,Do,Get,ParadigmIneffective: I put urgent things firstEffective: I put important things first,BehaviorFocus on top prioritiesEliminate unimportantPlan weeklyPlan daily,ResultIncreased organization and productivityFewer crisesA reputation for follow-throughMore life balance and peace of mind,PrincipleEffectiveness requiresthe integrity to acton your priorities,Compass vs Clock,Compass:The compass represents your mission, direction, and values what you feel matters most:Effectiveness Doing right thingsRelationshipsImportant thingsClock:The clock represents your appointments, schedules, and activities how you manage your time:Efficiency Doing things rightSchedulesUrgent things,Underlying Principle Although both are important, the compass must come before the clock,Time Matrix,Important,Not Important,Important Activities that represent your values, mission and high-priority goalsUrgent Activities that require immediate attention,Live North of this line,Plan weekly,Spend 20-30 minutes before the start of the week in a quiet placeThree steps to Weekly PlanningReview Mission and RolesChoose big rocksSchedule the week,Weekly Planning,Review Personal Mission Statement and Roles that Flow out of itSupport EngineerParentSpouseFriendChoose Big RocksAsk yourselfWhat is the most important thing I can do in this role this week?Big Rocks come fromConscience, mission, Goals, Key projectsBig rocks can beTasks, Appointments, Areas of focus,Schedule the week Place the big rocks in your weekly calendar planRole: BL CCE Optimization Program ManagerFinalize the broad goals of the project : Monday afternoonOrganize a meeting of the participants : Thursday Come up with action items for individual participants : ThursdayRole: SpouseGo out for a walk/jog with wife 3 evenings in the week : EveningsRole: VolunteerCall up 3 possible donors for the annual fundraising event : Evenings,Plan Daily,Check todays appointments Make a realistic listPrioritize (ABC, 123)Make sure you end up doing the things in the “A” list for sure!A1 Daily PlanningA2 File CR for Wells Fargo CritsitA3 Reproduce Citigroup issueB1 Call Travel AgentC1 Book visa appointment,Application,List one IMPORTANT activity in your personal life and one in your professional lifeSchedule your time next week according to your prioritiesDraw Time Management Matrix. List down your activities in each quadrant and how much time you spend in each.Concentrate on Quadrant 2Start organizing weekly. List roles and goals. Incorporate goals into a specific action plan,Questions and Answers,Agenda,The Seven Habits An OverviewPrivate VictoryHabit 1 : Be ProactiveHabit 2 : Begin with the End in MindHabit 3 : Put First Things FirstPublic VictoryHabit 4: Think Win/WinHabit 5 : Seek First to Understand, Then to Be UnderstoodHabit 6 : SynergizeRenewalSharpen the Saw,Habit 3- Put First Things FirstThe Habit of Integrity and Execution,See,Do,Get,ParadigmIneffective: There is only so much, and the more you get, the less there is for me.Effective: There is plenty out there for everyone, and more to spare.,BehaviorBalance courage and considerationSeek mutual benefitCreate Win-Win AgreementsBuild win-win systems,ResultFaster solutions to problemsMore team environmentGenerosity of spiritRich relationships,PrincipleEffective, long-term relationships require mutual respect and mutual benefit.,Six Paradigms of Human Interaction,Win Win“Lets find a solution that works for both of us”Seeks mutual benefitIs cooperative, not competitiveListens more, stays in communication longer and communicates with more courageWin Lose