精选幻灯片-Body_language肢体语言_PPT

BodyLanguage,1,BodyLanguage,2,Whatisbodylanguage?,Itsthewayyoustandandsitandwalk.Itsyourgesturesandtheexpressiononyourfaceandinyoureyes.Itsyourwholeappearancethatcommunicatesthings.,3,Howtoreadthesebodylanguages?,4,希尔顿深夜出狱如作秀。,墨西哥湾漏油事件,让美国政府倍感压力。,5,Arewegettingallthemessage?,6,BODILYSPEAKING,Accordingtothesocialanthropologist,EdwardT.Hall,inanormalconversationbetweentwopersons,lessthan7%ofthesocialmeaningsisactuallytransmittedbywords.So,atleast93%ofitisconveyedthroughthebody(non-verbalchannel).,7,身体语言学（Bodytalk),8,LetsExamineHowBodyCommunicates,fromheadtotoes,9,HEAD,Noddingthehead“Yes”inmostsocieties“No”insomepartsofGreece,Yugoslavia,Bulgaria,andTurkey,Tossingtheheadbackward“yes”inThailand,thePhilippines,India,Laos,10,FACE,11,EYES,EyecontactsEncouragedinAmerica,Canada,EuropeRudeinmostAsiancountriesandinAfricaWinkingeyeSharingsecretinAmericaandEuropeflirtatiousgestureinothercountriesClosedeyesboredorsleepyinAmerica“Imlisteningandconcentrating.”inJapan,Thailand,China,12,EARS,Eargrasp“Imsorry.”inpartsofIndiaCuppingtheear“Icanthearyou.”inallsocietiesPullingear“Youareinmyheart”forNavajoIndians,13,LIPSANDMOUTH,spit,Whistle,yawn,smile,sneeze,kiss,14,THELIPPOINTING,Kiss.InpartsofAsia,kissingisconsideredanintimatesexualactandnotpermissibleinpublic,evenasasocialgreeting.,15,THELIPPOINTING,Fingertipkiss.InFrance,itconveysseveralmessages,“Thatsgood!”“Thatsgreat!”“Thatsbeautiful!.”,16,THELIPPOINTING,Openmouth.Anydisplayoftheopenmouthisconsideredveryrudeinmostcountries.,17,FINGERS,The“O.K.”signal.(thethumbandforefingerformacircle)means“fine,”or“O.K.”inmostcultures,“zero”or“worthless”insomepartsofEurope“money”inJapananinsultinGreece,Brazil,Italy,Turkey,Russiaandsomeothercountries,18,FINGERS,Pointing.PointingwiththeindexfingeriscommoninNorthAmericaandEurope.ButitisconsideredimpoliteinJapanandChinawheretheyfavorusingthewholeopenhand.Malaysianspreferpointingwiththethumb.,19,HANDS,Ofallthebodyparts,thehandsareprobablyusedmostforcommunicatingnon-verbally.Handwavesareusedforgreetings,beckoning,orfarewells.,20,HANDS,TheItalian“good-bye”wavecanbeinterpretedbyAmericansasthegestureof“comehere.”TheAmerican“good-bye”wavecanbeinterpretedinmanypartsofEuropeandLatinAmericaasthesignalfor“no.”,21,HANDS,HandshakingisaformofgreetinginmostWesterncultures.IntheMiddleEast,agentlegripisappropriate.InmostAsiancultures,agentlegripandanavoidanceofdirecteyecontactisappropriate.,22,HANDS,Righthand.Therighthandhasspecialsignificanceinmanysocieties.IncertaincountriesintheMiddleEastandinAsia,itisbesttopresentbusinesscardsorgifts,ortopassdishesoffood,togetanattention,usingonlytherighthandorboth.LefthandisconsidereduncleaninmuchoftheMiddleEastandinpartsofIndonesia.,23,HANDS,Clappinghands.RussiansandChinesemayuseapplausetogreetsomeone.InmanycentralandeasternEurope,audiencefrequentlyclapinrhythm.,24,NOSE,Holdingthenose“Somethingsmellsbad.”universalNosetap“Itsconfidential.”England“Watchout!”orBecareful.”Italy,25,NOSE,Pointingtonose“Itsme.”JapanBlowingnoseInmostAsiancountries,blowingthenoseatsocialgatheringisdisgusting.,26,CHEEKS,Cheekscrewgestureofpraise-Italy“Thatscrazy.”GermanyCheekstroke“pretty,attractive,success”mostEurope,27,ARMS,Somecultures,liketheItalians,usethearmsfreely.Others,liketheJapanese,aremorereserved;itisconsideredimpolitetogesticulatewithbroadmovementsofthearms.Foldingarmsareinterpretedbysomesocialobserversasaformofexcludingself,“Iamtakingadefensiveposture,”or“IdisagreewithwhatIamhearing.”,28,ARMS,Armsakimbo.Inmanycultures,thisstancesignalsaggression,resistance,impatience,orevenanger.Armsbehindback,handsgraspedisasignofeaseandcontrol.Armsinfront,handsgrasped,commonpracticeinmostAsiancountries,isasignofmutualrespectforothers.,29,LEGSANDFEET,InAsia,donotpointwithyourtoes.InAsiaandsomeEuropeancountries,puttingfeetuponadeskoranyotherpieceoffurnitureisverydisrespectful.Sittingcross-legged,whilecommoninNorthAmericaandsomeEuropeancountries,isveryimpoliteinotherpartsoftheworld.,30,Test()Idontknow.()Iloveyou.()Wearequarelling.()No!Idontagree!()Wearecheerful!,A,B,C,D,E,31,32,CASESTUDY:Whatbodylanguagetousetowardsacustomer,whenonthephone?AtalocalrealestateagentsofficeAlanisbehindthecustomerservicecounter.Heisonthephonedealingwithadifficultinquirywhenacustomerapproachesthecounter.Hekeepstalkingonthephoneandwhenthecustomersays,“Excuseme”.Hedoesnotlookupbutholdsahandupwithonefingerextended,indicationthathellbeoneminute.,33,Thequestion-AsAlanssupervisor,whatwouldyousaytohimaboutthebodylanguageandmanaginghisresponsibilitiesforgreetingcustomersbothonthephoneandfacetoface?,34,Imaginethatyouarethecustomer.Whenyouentertheoffice,thecustomerservicerepisonthephone.Youwait.Youtrytogethisattentionandheholdsuphishandwithafingerextendedasacknowledgementthatyourethere.Howdoyoufeel?Whatcouldtheclerk(Alan)havedonedifferentlytoensurethatallofhiscustomerswerebeingtakencareof?Hecould/shouldhavelookedup,smiledatyouandatleastnoddedagreeting.Ifhisconversationcontinuedtoolong,heshouldhavepolitelyplacedhiscalleronholdandinquiredastoyourneeds,askedsomeoneelsetoassistyouoradvisedyouhowlonghewouldbe.,35,Iwouldsaythathehastobemorefriendlyandwelcomingtothecustomersandcouldpolitelytoldthepersononthephonetopleaseholdforamomentandthatheshouldbemoreenthusiasticabouthisjob,36,FORALLOFUS,Becomingsensitivetothecluesofbodylanguagecanhelpuscommunicatemoreeffectivelywithothers.,37,Wecanunderstandwhatothersaresayingevenwhentheyarenottalking.Wecansensewhenpeoplearesilentanddigestinginformation,orwhentheyaresilentandconfused.,38,Wecansharefeelingstoostrongortoodifficulttobeexpressedinwords.Ord