商务英语写作 chapter 4PPT课件

.,1,Chapter4,Orderletter&Confirmationletters,2,Objectives,商务英语写作UnitFiveOrders,Tolearnwaysofsubmittinganorder.Tolearnusefultermsandexpressionsfororders.Topracticewritinglettersfororders.,3,Stepsofbusinesstransaction,Inquiry询盘Offer报盘、发盘Counter-offer还盘Acceptance接受Signthecontract签合同,4,Whatisanorderletter?,Itisarequestbyacustomerforacompanytosupplygoodsorservices.Intheletter,youshouldbedefiniteandcompletesothatthereaderfeelsexactlywhatthewriterwishesfor.,5,ClearConciseSufficientinformationAnorderlettershouldbeasaccurateandclearaspossible,becauseanyerrormaycauseunexpectedtrouble.,6,ThequalityandspecificationsofgoodsIndicatethenameoftheproduct,themodelorarticlenumbers,thequantityofeachitem,andtheprice.ThepackingandthepriceofgoodsTermsofpaymentTimeofshipment,Whatshouldbeincluded?,7,订单或订购信函应包含：1.详细的说明、数量、价格以及货号等2.说明包装方式、目的港以及装运期3.确认在初期洽谈时所同意的付款条件,8,WritingstepsofanOrderletter,Openwithreferringtosomepreviouscontactssuchascatalogs,phonecallsortradefairs.DescribetheorderMentionpaymentanddeliveryExpresscourtesy,9,1.PlacingOrders1)toplaceanorderwithsb.forsth.跟某人下订单WethankyouforyourquotationofMay20andnowplaceanorderwithyouforthefollowingitems.贵方5月20日报价函已收到，谢谢。现向贵方订购下列商品。,ExpressionsforOrderLetters,10,若贵方能保证在10月9日之前将货物由上海运至新加坡，则我方乐于向贵方订购下列货物.WearepleasedtoplacethefollowingorderswithyouifyoucanguaranteeshipmentfromShanghaitoSingaporebyOctober9.,11,2)toplace(enclose)atrialorder=toorderasatrial下（附寄）试订单Wefindbothqualityandpricesofyourproductssatisfactoryandencloseourtrialorderforpromptsupply.我方对贵方产品的质量和价格均感满意，现寄去试订单，请供应现货。,12,3)tosend(give)sb.onesorderforsth.向某人下订单Wearepleasedtofindthatyourmaterialappeartobefinequality.Asatrial,wearedelightedtosendyouasmallorderfor2,500dozenRubberShoes.我方很高兴发现贵方原料品质优良，现寄去2500打胶鞋小额订单，作为试购。,13,4)toordersth.ataprice按价格订购Wehavereceivedyourcatalogueandpricelist,andnowweorderthefollowinggoodsatthepricesnamed.已收到贵方产品目录和价格表。现按所示价格订购下列货物。,14,Sampleonpage56,57-58,15,Afteracontractisconcludedbetweenabuyerandaseller,thebuyersbanksuppliesaletterofcredittotheseller.,L/C,16,Sellerconsignsthegoodstoacarrierinexchangeforabilloflading.,B/L,Goods,17,SellerprovidestheB/Ltobankinexchangeforpayment.Sellersbankthenprovidesthebilltobuyersbank,whoprovidesthebilltobuyer.,B/L,B/L,B/L,payment,18,BuyerprovidestheB/Ltocarrierandtakesdeliveryofthegoods.,B/L,Goods,19,Orderforms,Specially-designedorderformenclosedincatalogs,brochuressenttopotentialcustomersIfinterested,acustomeronlyneedstofillintheform,whichismuchmoreconvenientandeasierthanwritingacompleteorderletterEffectiveinavoidingmistakes,20,21,22,Exercise,23,Hasthiscustomerorderedbefore?Whatishisnumber?Whatdidheorder?Howlongwillthepizzabedelivered?,Yes.,5557868,Largespicybeefpizzaanda2-literbottleofcola.,In35minutes.,24,Listeningexercise,ListenandfillintheformonyourownAfterthesecondlistening,pleasediscusstheanswerwithyourgroupmembersandsubmitONEpapertotheteacher,25,26,27,ExerciseIIIonp66,Exercise,28,Answer,InquiringPopularityOpportunityGuaranteeQualityEnclosedExpectDeterminingAppreciateserving,29,Confirmationletters,30,Whatisaconfirmationletter?,Aconfirmationletteriswrittentoacknowledgeandconfirmdetails.,31,Writingsteps:,ThanksfortheorderFavorablecommentontheitemsrequiredAssuranceofthebestattentionOtheritemswhichattractthecustomerHopeforfurtherorders,32,1)toacceptonesorder接受某人订单ThankyouforyourOrderNo.123.WeacceptitandwilldispatchthegoodsearlyJune.贵方123号订单已收到，谢谢。我们接受此订单并将于6月初交货。,Expressionsforconfirmationletters,33,2)toconfirmacceptanceofonesorder确认接受某人订单Wearepleasedtoreceiveyourorderandconfirmacceptanceofit.很高兴接到你方订单，现确认予以接受。3)bookyourorder接受订单WehavepleasureininformingyouthatwehavebookedyourorderNo.234.WearesendingyouourSalesConfirmationNo.789induplicate,onecopyofwhich.pleasesignandreturnforourfile我们很高兴地告知已接受你方第234号订单。现寄上第789号销售确认书一式两份，请签退一份供我方存档。,34,4)instock(outofstock)有（无）存货Asthegoodsyouorderedarenowinstock,wewillshipthemwithoutfailasearlyaspossible.因为贵方订货尚有存货，本公司将一定尽快发运。Iamsorry,butthatproductisoutofstockatthemoment.很抱歉，该商品目前已没有存货了。,35,Sampleonpage56,59,36,有时因所要求的货物无货可供或价格和规格已经改变，卖方不能接受买方的订单。在这种情况下，拒绝接受订单的信函必须非常仔细的缮写，而且要为友谊和今后交易留有余地。最好介绍一些合适的代替货品，提出还盘及劝说买方接受。,37,Declinetheorder,ThanksfortheorderProperreasonstodeclinetheorderwithregretRecommendationofotheritemsasareplacementHopeforservingthecustomerinthefuture,38,DeclininganOrder,DearSir,Wethankyoufortheorderfora60x30fishtankwhichwerecentlyreceived.Theorderformyousentusisfromour2014cataloguewhichliststhetankat$450.00.Unfortunately,thisparticularlyfishtankisadiscontinueditemandwehavenomoreinstock.Ihaveenclosedournewest(2015)catalogueandhavemarkedtherelevantpagesforfishtanks.IwouldparticularlyrecommendtheUnderwaterGardenfor$425.00onpage62asbeingcomparabletothetankyouoriginallyordered.,39,Toorderpleasecall698-8475andchargeyourpurchasetoyourcreditcard(mostmajorcreditcardsaccepted).Mostordersaredeliveredwithinthreeworkingdaystoyourhome.Wevalueyourbusinessandhopetobeofservicetoyouinthefuture.Yourstruly,40,Exercise,41,Choosetheappropriatewordorwords.1)Wearearrangingforthepunctual(shipment,shipping)ofthe(ordered,order)goods.2)Ourofferis(firm，work)subjecttoyourreply(for,in,within)oneweek.3)Anydelay(in,about)shipmentwillcauseusinconvenience.4)Enclosedisourorder(for,on)300setsofTransistorRadio.,42,5)Your(term,terms)aresatisfactoryandwearepleasedto(enclose,place)anorder(with,to)you.6)Ifyoucannot(send,give)thegoodsasper(requirements,specifications),pleasesendusalternates.7)IfyoudonothaveModel105(from,in)stocks,please(remove,cancel)thisorder.8)Wehopeyouwill(agree,accept,receive,admit)ourtermsandmake(preparation,arrangements)foranearlydelivery.9)We(admit,acknowledge)withthanksyourorderofJune1.,43,Exercise,ExerciseIo