商务英语写作 MEMOPPT课件

.,MEMORANDUM,.,Objectives,Whatisabusinessmemo?Howtowriteabusinessmemo?Whatisthelanguagefeaturesofbusinessmemos?,.,Definition,Memorandum,memoforshort,isawrittenmessagesentbyonepersontoanotheroragroupofpeoplewithinthesameorganization.Thisinternalcommunicationcanbefromsuperiortosubordinatedownthechainofcommand,e.g.fromManagingDirectortoAccountingManager,ortheotherwayround;itcanalsogobetweenequals,forexample,fromonsectionchieftoanother.,.,Format,To:recipientsnamesandjobtitlesItisusuallynotnecessarytouseMr.,Mrs.,MissorMsunlessthememoisveryformal.From:yournameandjobtitle,.,Format,DATE:currentdateSUBJECT:ThesubjectlineshouldbespecificenoughtoconveythemainpurposeofthememoE.g.“MandatoryEmployeeBenefitsMeeting”ratherthan“Meeting”,.,Format,Body:Openingsegment:直接写出重点，并用一两句子把主要信息写出来。Differentmemoformatshavebeencausingconfusionbetweenofficesandpartners.StartingonMonday,December13th,allmemosshouldbewrittenusingthefollowingstandardformat.Allfrontlinestaffarerequiredtoparticipateintheupcomingcustomerservicetrainingprogram.WearehappytoannouncetheadditionofSabrinaPenangasofficemanager.,.,Discussionsegment:factsandfigures,separatedintoparagraphs,eachdealingwithaparticulartheme;pointsarelogicallypresented.描述背景情况、任务、问题：就重点进行更多的说明。根据备忘录的目的：可以解释为什么有这些变化（背景情况），或者知道同事如何行动（任务），或详细说明本备忘录要提出的问题（问题）。Closingsegment:anactionstatement,requiringactionfromrecipient,orinformingactiontotake.,.,Guidelines,Alllinesofthememobeginattheleftmargin.Thetextbeginstwospacesafterthesubjectline.Memosdonotbeginwithasalutation.NoclosingremarksuchasSincerelyorBestregardsisnecessary.Ifthememoislongerthanapage,repeatthe“To”line,thedate,andthesubjectlineonandaddapagenumbertosubsequentpages.,.,Languagefeatures,Asmemosaremeantforinternalcommunication,thelanguagecanbemademorerelaxedthaninbusinessletters.However,thatisnoexcuseforthesentencestobechattyorimpolite.Asfarasformalityisconcerned,amemoissomethingbetweenabusinessletterandanote.Inthewayofthetoneofmemos,amajorconsiderationshouldbeoverthestatusofthesenderandtherecipientintheorganization.,.,Examples,Weshouldtakedeterminedefforttorespondpositivelytotheneedforproducingapracticalandvisibleplanthatcanbringaboutabsenteereductionandefficiencypromotion.Afirmactionshouldbetaken,sowecancutdownabsenteeandbemoreefficient.Therewillbenoneedforyoutoprepareanyspecialequipmentforme.Idontneedanyspecialequipment.Iammorethanwillingtoacceptyourkindinvitationtome.Iamgladtoacceptyourinvitation.,.,Guidelines,BeingdirectAvoidover-politeness,.,Beingdirect,Thecommonbeginningexpressions,ifany,shouldbe:PleasebeinformedthatPleasenotethatIthascometomyattentionthatIthasbeenbroughttomynoticethatOrsimplyadd“please”or“Iwouldlikeyouto”beforegivinginstructions.,.,Avoidover-politeness,Somepoliteexpressionscommonlyusedinbusinessletterswillfindnoplaceinmemos.IwouldappreciateitverymuchifyoucouldhavetheformsfilledinandreturnedtotheAdministrationOfficeby12June2010.PleasebesuretohavetheformsfilledinandreturnedtotheAdministrationOfficeby12June2010.Thankyouforremindingmeofthemeeting,andIshouldliketohaveanoverheadprojectorforthesession.Ihavebeeninformedofthemeetingandwouldaskforanoverheadprojectorforthesession.,.,Writingprocess,ClarifythepurposeLayoutthememoIdentifyrelevantinformationGroupandordertherelevantinformationWriteoutthememoProofreadthememo,.,Format,MemorandumtitleHeadingToreceiverFromsenderDateSubjectTopicBodymsg.OpeningsegmentDiscussingsegmentClosingsegmentSampleanalysis,.,Example,MemorandumFrom:TheManagingDirectorTo:DivisionalPersonnelManagersSubject:Coffee-MakingFacilitiesTherehavebeenanumberofcommentsabouttheamountofcoffeeconsumedinourcompany.IdonotwanttosoundasthoughIamagainstcoffee-drinking;indeedourpersonnelconsultantshaveemphasizedhowimportantcoffeecanbeifyouwantanefficientandmotivatedofficestaff.Buttime-savingmachinesformakingteaandcoffeedoexist.Wecanexpectalittleoppositiontotheideaifwearenotcareful.Youcanneverbesurehowtheofficestaffwillreact.Theymighttakeitbadly.Inanycase,werethinkingofputtinginteaandcoffeemachines.Pleasesendmeareport.,.,Format,MemorandumtitleTo:MsIrisAnderson,TrustOfficerFrom:SamJones,PayrollAccountingDate:23October2009Subject:RequestforUpdateonStockOptionParticipationWeneedanupdateonthoseemployeesinyourdepartmentwhoareparticipatinginthecompanystockoptionplan.Pleaselistthenamesofthosewhoarecurrentlyparticipatingandtheiryearsofservice.Alsolistanyonewhowillbeeligibleforparticipationnextyear.Besuretoturninthisinformationtomeby28October.,HeadingBodyOpeningSegmentDiscussingSegmentClosingsegment,.,Referenceanswer,MEMORANDUMFrom:TheManagingDirectorTo:ThePersonnelManagerDivisionADate:27thMay2000Subject:INSTIALLATIONOFCOFFEEMACHINESTheBoardisthinkingofinstallingautomaticcoffeemachinesintheofficesofeachdivision.Beforewedothisweneedtoknow:1.howmuchuseourstaffwillmakeofthem2.howmanywewouldneedCanyouprovideuswithyourviewon:1.howthestaffwillreacttheidea2.whethertimenowusedformakingcoffeewouldbesaved3.ifweshouldinstallthemachinesornotIfpossible,IwouldliketoreceiveyourreportbeforethenextBoardMeetingon1stJune.,.,Exercise1,Writeamemousingasuitableformatforthesituationgivenbelow.Rememberthatyourmemoshouldbeformal,clear,conciseandcontainonlyrelevantinformation.YoursectionmovedtoanewofficeonThursdaymorning.However,themaintenancedepartmentwithinyourorganizationhasfailedtocarryoutcertainwork.Wordprocessorshavenotbeenwiredtothelaserprinter;ametalbookshelfhasntbeenbuiltproperly;thefiredoorsticksandthebottomdrawerofthefilingcabinetwhichholdsstandardforms,wasdamagedinthemoveandnowdoesntopen.Writeamemocomplainingaboutthesituationandaskingforaction.,.,MemorandumFrom:Section“B”LeaderTo:TheMaintenanceDepartmentDate:6thJanuary2001Subject:MaintenanceinournewofficeAsyouknow,ourdepartmentmovedintoournewofficeonThursday.Unfortunately,thepreviouslyagreedmaintenancehasnotbeencompleted.Thefollowingproblemsareoutstanding:Wordprocessorsrequirewiringtoprinters.Metalbookshelfrequirestobebuilt.Thefiredoorissticking.Repairtofilingcabinetdrawerisneeded.Iwouldbegratefultoknowwhenyouwillbeabletocompletethework.,Referenceanswer,.,Exercise2,YouworkforFoleyPress,ForestRoad,Wovlerhampton,WO724XU,publishersofschoolandcollegetextbooks.YourOfficeManger,MaryMcMahon,leavesthefollowingmessageforyou.,.,wevehadseveralcomplaintsfromcustomerssayingthatsomeofthemreceivedthebookstheyorderedwiththewronginvoices,andsomeweresentthecorrectinvoiceswiththewrongbooks.Thishasneverhappenedbefore.TheManagingDirector,MrAugustusFoley,isveryconcernedaboutthis.Willyoupleasedraftamemo,underhisname,acopyofwhichcanbesenttoallworkersintheDispatchDepartment,expressinghisconcernandaskingthemtogivetheirfullattentiontotheirworkandtodouble-checkthatthecorrectinvoicesaresentwith