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ZTE ZXCERS Technical ProposalFor XXX ProjectZTE ZXCERS Technical ProposalZTE ZXCERS Technical ProposalVersionDateAuthorReviewerNotesV1.002009-09-10LizhengangHebingFirst version for ZXCERS technical proposalV1.012010-10-29MoTaoNo open to 3rd partyV1.022011-11-23Deng JiguoLiu XuewenNo open to 3rd partyV1.032013-07-20Huang JieHe BingNo open to 3rd partyV1.042014-02-22Huang JieMo TaoNo open to 3rd partyAdd Mobile Police System moduleAdd Cameroon case 2011 ZTE Corporation. All rights reserved.ZTE CONFIDENTIAL: This document contains proprietary information of ZTE and is not to be disclosed or used without the prior written permission of ZTE.Due to update and improvement of ZTE products and technologies, information in this document is subjected to change without notice.TABLE OF CONTENTS1Preface11.1Background of CERS Construction21.2Significance of CERS Construction32Project Analysis52.1Situation Analysis for XXX52.2Requirement Analysis52.3Challenges for XXX (Optional)53Proposed Solution73.1Design Principle73.2Traffic Model93.3Configuration Calculation93.4Equipment List93.5System Structure of the Solution93.6Power Supply93.7Space Requirement103.8Transmission Requirement (Optional)104Advantage of ZXCERS Solution114.1Advantages of CERS System114.2Advantages of Integration with Other System125Benefits of ZXCERS Solution146Product Description166.1General Description166.1.1System Components166.1.2System feature196.2ZXCERS Service and Application Solution216.2.1Next Generation Call Center (NGCC) System216.2.2Emergency Receiving & Handling System(ERHS)266.2.3ZXTDS Dispatching System Integrate Wireless Trunking356.2.4Integrated Service Handling System406.2.5Digital Audio Recording System (DARS)486.2.6Emergency Preplan and Knowledge Base System536.2.7Information Management System (IMS)586.2.8Mobile Police System616.2.9Geographical Information System (GIS)666.2.10Automatic Vehicle Location (AVL)706.2.11Large Screen Display System (LSDS)746.2.12Storage and backup system766.3Video Surveillance System776.4Video Conference System777Successful Cases of ZXCERS System787.1Uruguay 911 Public Security787.2China Coalition Emergency Response System797.3Nigeria 910 Public Security System807.4Cameroon National Emergency Network Project818Glossary84FIGURESFigure 11 Burst City Emergency1Figure 61 Logical Structure of ZTE CERS17Figure 62 ZTE ZXCERS System Feature21Figure 63 ZTE NGCC System Architecture22Figure 64 The work flow of alarm receiving26Figure 65 Call back to generate event31Figure 66 Setup Call back to generate event31Figure 67 Handling of Police Report32Figure 68 Alarm list 134Figure 69 Alarm list 234Figure 610 Digital telephone dispatch system36Figure 611 The Topological Architecture of ZXTDS37Figure 612 The digital and analog line interfaces of voice card41Figure 613 The connections of IVR system43Figure 614 The structure of the SMHS47Figure 615 Position of the DARS in call attention center49Figure 616 The topological figure of DARS49Figure 617 UI of Emergency Preplan System53Figure 618 Emergency Plan and Knowledge Base System54Figure 619 Establishment of Emergency Plan54Figure 620 Implementation of Emergency Plan58Figure 621 Alarm Statistic Diagram (1)60Figure 622 Alarm Statistic Diagram (2)60Figure 623 Alarm Statistic Diagram (3)61Figure 624 The System Structure of Mobile Police System62Figure 625 The information Query Interface og MDT63Figure 626 The ID Card Reader Function of MDT64Figure 627 The GIS&GPS Function of MDT64Figure 628 The Face Recognization Function of MDT65Figure 629 The Printing Function of MDT66Figure 630 GIS system framework67Figure 631 GIS System Display Page68Figure 632 GIS Interface Invoking the Video Surveillance Image (1)69Figure 633 GIS Interface Invoking the Video Surveillance Image (2)69Figure 634 GPS/AVL Architecture71Figure 635 user interface of AVL software platform72Figure 636 Architecture of the Large Screen Display System75Figure 637 Project Picture of Large Screen Display System76Figure 638 Storage and backup system76Figure 71 Uruguay 911 Public Security System78Figure 72 Shenzhen Coalition Emergency Response System79Figure 73 Nigeria 910 CERS Center for Public Security81Figure 74 CERS Command Hall in Capital of Nigeria81Figure 75 Cameroon National Emergency Network CERS Center for Public Security82Figure 76 Cameroon National Emergency Network CERS System Networking83TABLESTable 81 Acronyms and Abbreviations84ZTE Confidential ProprietaryVZTE ZXCERS Technical Proposal1 PrefaceA burst city emergency refers to an event that happens suddenly in a city and has already caused, or may cause, serious damages to lives and assets of the public and society. Generally, a burst city emergency may have the following three features: 1. It happens suddenly and it is difficult to forecast; 2. It happens in a public venue; 3. It has already caused, or may cause, serious damages to lives and assets of the public and society. By their causes, burst city emergencies fall into the following three categories:lBy natural factors: earthquake, flood, fire, typhoon, rainstorm, tornado, mudslide, etc.;lBy social and human factors: war, terrorist activities, other serious criminal cases, traffic accidents, industrial injury, food poisoning, etc.;lBy the combination of natural factors and human factors: Water pollution, earths surface subsidence, epidemic diseases, plagues, etc.Figure 11 Burst City Emergency1.1 Background of CERS ConstructionThe fast economic growth has laid a solid material foundation for social development. It is the general objectives of our urban economic construction to establish quality life style and living environment of modern cities, to enhance the living standard of our people and to ensure coordinative development of our economy and society. In addition to modernized infrastructures, good ecological environment and human ethics, a modern city must be capable of resisting and handling various natural disasters, man-made calamities and burst public emergencies, and must be configured with a complete and perfect emergency response mechanism.Currently, the related scholars and experts of countries call all natural disasters, environment pollution, infection of diseases, nuclear chemical leakage, specially great production accidents, disastrous accidents with transport means, leakage and damage of water, electricity and gas pipes, collapse of roads, bridges and tunnels, unemployment, activities of the heretic sect, terrorist activities, underworld crimes, religious contradictions, national contradictions, political and economic frictions between countries as “Crises”.A coalition emergency response system is an important integral part of a “Digital city” as well as a starting point and an important path for quick construction of a “Digital city”. For a city of a developing country, taking the experiences of developed countries in terms of coalition emergency response for reference, a supreme organization can be established in the city, with some professional branches affiliated to it (in various related functional departments of the government). Such an organization will integrate those functions of governmental departments in dealing with various crises, such as public security, fire-fighting, traffic police, first aid, flood prevention, typhoon prevention, earthquake prevention, public affairs, civil defense, civil administration, environment protection, and so on, into an emergency response mechanism, so as to implement unified alarm accepting, unified alarm processing, unified commanding, resource sharing and unified action, allowing quick response, coordinated maneuver and coordinated operation.We must develop and use advanced technologies in relation to information acquisition, information management, information integration and intelligent analysis in combination, so that the related organizations, resources and information of the city can be integrated. By way of integrating the existing emergency commanding and organizing networks, we will establish a unified, standard, scientific and efficient emergency commanding system; by way of integrating the existing emergency handling resources, we will establish an emergency handling and security ensuring system with clear work division, individual-based responsibilities, advantage complement and constant readiness; by way of integrating the existing emergency information systems, we will establish an emergency prevention system with shared information, optimized mechanism, preventive measures and scientific disaster reduction. We must make emergency handling with unified leadership, intelligent commanding, scientific decision-making, integrated assurance and systematic prevention, so as to further enhance the disaster reduction management capability and risk resisting capability, to create an excellent environment for city development.1.2 Significance of CERS ConstructionA coalition emergency response system is a system through which the government coordinates and commands the related departments in handling special and burst emergencies in the city and provides the public with emergent aid and services. We must establish a complete early-warning and handling “Security network” for the city, and consummate the emergency response mechanism of governments at different levels for handling burst public emergencies, such as epidemic diseases, critical cases, calamities and accidents. It is the requirements of the management of a modern city and important contents in constructing a coalition emergency response system, to restructure and consummate the existing emergency response systems to establish a unified emergency commanding and dispatching platform, to form an intelligent emergency response network, to implement inter-area, inter-department, inter-police-district and inter-police-category command and coordination, prompt response and united actions, to realize coalition of social services, to effectively handling burst public emergencies, so as to ensure the health and life security of the people.2 Project Analysis2.1 Situation Analysis for XXXProject backgroundBrief introduction of customerWhat the customer wants from this project?2.2 Requirement AnalysisNetwork requirementCapacityServiceTopology0CostIntegration2.3 Challenges for XXX (Optional)According to the actual status of the customer and the project, analyze the problems and challenges faced by the customer, such as customers network and services. The analysis should be different for different customer.1.High Rental fee2.Future evolution3.How to reuse the existing system4.Equipment room is hard to find.5.etc.3 Proposed Solution3.1 Design PrincipleThe core in constructing a coalition emergency response system is the general objective of “Three-dimensional, horizontal and vertical net-like coalition system with professional handling of common emergencies and coordinated handling of critical emergencies”. A three-dimensional coalition emergency response system is composed of two systems: 1. Tactical system aiming at emergency response command with daily alarm accepting and handling; 2. Strategic system aiming at coordinated command and decision-making/role analysis during emergency response command. During the construction of the system, decision-making assistance and intelligent information processing basis will be provided, basic communication platform and application platform will be established for the coalition emergency response system, on the basis of multi-access mode and highly integrated message network transmission mode and the principle of fully integrating the program-controlled switching communication system, electronic geographical information system, computer-aided dispatching system, cabled/wireless dispatching system, global position system (GPS) monitoring system, command and plan system, video collection and image monitoring system, mobile communication system, videoconferencing system and administrative private network.Therefore it must be composed of the following parts: -Wired alarm accepting and handling system resources of professional command centers of public security, fire-fighting, traffic and medical treatment.-Other professional alarm accepting and handling system (such as environment monitoring) data resources.-Image / sensor monitoring, video conferencing system, network, wired / wireless resources.-Related communication resources to be constructed.The coalition emergency response system will integrate the existing resources and resources to be constructed into cabled and wireless resources, so that they will satisfy the requirement of the objectives of the emergency response command system construction, accomplish the overall proposed functions of the coalition emergency response system.In constructing a coalition emergency response system, we must attach importance to the top design of the entire system, with a practical attitude and observing the following principles:The system shall be both advanced and applicable: A coalition emergency response system is a long-term project. In its design, we shall make sure that it will not be technically inferior within a certain period of time in the future. In the meantime, we shall try every means to obtain a higher performance to cost ratio for the city coalition emergency response system, depending on the actual conditions of the city emergency response and on the prerequisite that the objectives of the system construction shall be realized.The system must be open and standard: The system must be open that it supports multiple operation systems, multiple network protocols and multiple hardware/software platforms, so as to protect the current investment; the system must be standard that it must be in compliance with various international and national standards, so that it can be interconnected and can share information with any other network of fellow cities or governmental department.System modular design: To obtain the maximal return on investment (ROI), a long-term plan and full evaluation of the entire system must be performed; the system must be completed in steps and consummated gradually, with the urgent part implemented first. This requires that the system shall be designed with modules, so that it can be readily extended and upgraded, thus avoiding repeated investment and waste.System reliability and reliability design: The construction of a coalition emergency response system is related with the creation of a good city environment and the assurance of modern construction of our country, so every aspect shall be successfully performed. Equipment with stable and reliable performance shall be selected for the system, and key equipment and data shall be configured with redundancy and error tolerance.System security design: Since the operation of a coalition emergency response system is so special, higher requirements are imposed on the secrecy and security of the system data, especially at a time when networks are interconnected and information is shared, any slight breakdown may affect the whole and cause irretrievable loss. So, security design of the system shall be carried out from the beginning to the end.3.2 Traffic ModelHow many subscriber of fixed network as well as mobile networkWhat is the caps of CERS for each subscriberEtc.3.3 Configuration CalculationCalculation of key equipment, such as:How many agent for alarm receiving, how many for alarm handlingHow many storage space3.4 Equipment ListList main equipment of each node.3.5 System Structure of the SolutionFigure of network structure and brief description.3.6 Power SupplyAC and DC power consumption for each node.3.7 Space RequirementSpace for equipment room of each node and equipment layout.3.8 Transmission Requirement (Optional)For each node, list the following:Type of transmissionBandwidth of transmissionNumber of interfaces4 Advantage of ZXCERS Solution4.1 Advantages of CERS SystemThe following is the advantages of Coalition Emergency Response System:l Multimedia alarm capacity: The NGN-based call center can realize the authentic multi-method alarm access and unified queuing function, including voice, SM, E-mail and network alarm, to effectively improve the perception of the public to the government. l Flexible network capacity: The call center can meanwhile support the access of the support emergency command center agent and remote agent, which is not affected by the limitation of the geographic position. The networking is flexible, thus the system can support the construction of various kinds of agent scales (from several agents to thousands of agents). l Intelligent dispatch capacity: The computer auxiliary dispatch system can intelligently provide the incident processing decision for the commanders reference together with the past alarm processing materials and recorded scheduling information. l Smooth upgrading capacity: The platform can be compatible with the equipment related to the old generation call center of the circuit exchange, improve the repetitive utility ratio of the equipment, reduce unnecessary investment and meanwhile greatly reduce the expansion and maintenance cost of the post stage. l GIS and GPS system visualized displays the real-time position information and routine tracking of the alarm reporter and the responding police, inte
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