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.,外语系,课程主持人,王文良,课程组成员,张彦鸽,孟令超,李君安,王桂红,袁海伟,钱蕾,精品课程,李向民,.,Manners行为举止Lecturer:LiXiang-min主讲教师:李向民,BusinessEnglishBook1,Unit8第八单元,.,Lecture2第一讲,GoodManners,GoodBusiness文明举止,生意繁荣Lecturer:LiXiang-min主讲教师:李向民,Unit8manners,.,Teachingaims教学目的,1.Grasptheusesofsomeimportantwordsandexpressions.2.Understandtheimpactofgoodmannersinbusiness.3.Learnsomeusefulskills.,Lecture2Goodmanners,Goodbusiness,.,Step1.LeadinStep2.WordsandexpressionStep3.TextstudyStep4.ClassroompracticeStep5.SummaryStep6.Assignment,Teachingsteps教学步骤,Lecture2Goodmanners,Goodbusiness,.,Step1Leadin步骤一导入,Question:Whatdoyouknowaboutthemannersfromthepicture?,Lecture2Goodmanners,Goodbusiness,.,Notes,1.mayrequiregymnasticabilityifthefarthesthandistobereached:Toshakehandswiththepersonwhoisfarthestawayinacrowdedroommayrequirethemanagertostretchhisarmasfarashecanlikeagymnast.2.Scandinavian:nativeofScandinavia(i.e.Denmark,Norway,Sweden,Iceland)斯堪的纳维亚人(即丹麦挪威瑞典和冰岛等国的人).3.physicaldemonstrationsoffriendliness:signsoffriendlinessshownthroughbodylanguageorgesturessuchashandshake,embrace,etc.,Step2Wordsandexpressions步骤二单词与词汇,Lecture2Goodmanners,Goodbusiness,.,Notes,4.afterthecheesecourse:Cheesecanbeservedasaseparatecourseafterthemaincourseinaformaldinner.Here,theauthormeansbusinesscanonlybetalkedaboutafterthemainpartofthedinnerisover.5.chewingoverinyourhead:thinkingofthebusinessdealallthetime(youarehavingdinner).6.ifyouhavetheenergy:ifyourestillvigorousafterhavingsomuchfood.7.pickup:tobuysomethingorgetitfromashopetc.,heremeanstopaythebill.,Step2Wordsandexpressions步骤二单词与词汇,Lecture2Goodmanners,Goodbusiness,.,Notes,Notes,8.counterpart:personthatcorrespondstoorhasthesamejobfunctionassomebodyelse.(对应的人)9.theamountofformalitytheybringtobusiness:theystrictlyobservecorrectrulesofbehaviorindoingbusiness;formality:unrelaxedobservanceofcorrectbehavior.10.disastermaybeonlyasyllableaway:somethingunfortunatemayoccurifyousaythewrongword.12.HerrDoktororFrauDirektorin:(German)Mr.DoctororMrs.Director.13.aperitif:alcoholicdrinktakenasanappetizerbeforeameal.(开胃酒),Lecture2Goodmanners,Goodbusiness,.,mayrequire,14.mayrequiregymnasticabilityifthefarthesthandistobereached.:toshakehandswithpeoplewhoarethefarthestawayinacrowdedroom,amanagerhastostretchouthisarmasfarashecanlikeagymnast.“Gymnastic”isusedtodescribethingsrelatingtogymnastics,whichisthetrainingandpracticeofphysicalexerciseswithequipmentsuchasbars,mats,andropes,inordertodeveloponesstrength,co-ordinationandagility.,e.g.gymnasticability/skill,Notes,Lecture2Goodmanners,Goodbusiness,.,raisetrickyquestion,15.raisetrickyquestion:toaskquestionsthataredifficulttoanswer.tricky:difficulttohandleordealwith;fullofhiddenorunexpecteddifficulties.e.g.atrickyquestion/problem16.Businesshasitplace:Businessshouldbetalkedaboutatthepropertimeandplace.17.thecheesecourse:Cheesecanbeservedasaseparatecourse(alsocalleddessert)afterthemaincourse.Heretheauthormeansbusinesscanonlybetalkedaboutafterthecheesecourse.,Notes,Lecture2Goodmanners,Goodbusiness,.,otherthan,18.otherthanthebusinessdealyouarechewingoverinyourhead:absolutelynotthebusinessdealthatyouhavebeenthinkingaboutallthetimeduringthedinner.otherthan:apartfrom,except.e.g.SheneverdiscusseditwithanyoneotherthanDavid.Therewasnothingwecoulddootherthanwait.Wecantgetthereotherthanbyboat.chewover:tothinkabout(aquestion,problem,etc.)carefully.e.g.Illchewitoverforafewdaysandthenletyouhavemyanswer.,Lecture2Goodmanners,Goodbusiness,.,Ifyouhavetheenergy,19.Ifyouhavetheenergy.:Ifyouarestillvigorousafterhavingsomuchfood.Here“energy”isthepowerofeffortandattentionthatyouhaveinordertoachievesomething.e.g.Itwouldbewiserforyoutodirectyouremotionalenergyintosocialactivities.20.HerrDoktororFrauDirektorin:(German)Mr.DoctororMrs.Director.21.disastermaybeonlyasyllableaway:somethingunfortunatemayoccurifyousaythewrongwordormakeaslipofthetongue.,Lecture2Goodmanners,Goodbusiness,.,Text1,GoodManners,GoodBusiness,1.Nobodyactuallywantstocauseoffencebut,asbusinessbecomesevermoreinternational,itisincreasinglyeasytogetitwrong.TheremaybeasingleEuropeanmarketbutitdoesnotmeanthatmanagersbehavethesameinGreeceastheydoinDenmark.,Step3Textstudy步骤三课文学习,Lecture2Goodmanners,Goodbusiness,.,Text2,2.InmanyEuropeancountrieshandshakingisanautomaticgesture.InFrancegoodmannersrequirethatonarrivingatabusinessmeetingamanagershakeshandswitheveryonepresent.Thiscanbeademandingtaskand,inacrowdedroom,mayrequiregymnasticabilityifthefarthesthandistobereached.,Lecture2Goodmanners,Goodbusiness,.,Text3,3.HandshakingisalmostaspopularinothercountriesincludingGermany,BelgiumandItaly.ButNorthernEuropeans,suchastheBritishandScandinavians,arenotquitesofondofphysicaldemonstrationsoffriendliness.,Lecture2Goodmanners,Goodbusiness,.,Text4,4.InEuropethemostcommonchallengeisnotthecontentofthefood,butthewayyoubehaveasyoueat.Somethingsarejustnotdone.InFranceitisnotgoodmannerstoraisetrickyquestionsofbusinessoverthemaincourse.Businesshasitsplace:afterthecheesecourse.Unlessyouarepreparedtoeatinsilenceyouhavetotalkaboutsomethingsomething,thatis,otherthanthebusinessdealwhichyouarecontinuallychewingoverinyourhead.,Lecture2Goodmanners,Goodbusiness,.,Text5,5.Italiansgivesimilarimportancetothewholeprocessofbusinessentertaining.Infact,inItalythebiggestfear,ascourseaftercourseappears,isthatyouentirelyforgetyouarethereonbusiness.Ifyouhavetheenergy,youcanalwaysdothepolitethingwhenthemealfinallyends,andoffertopay.Then,afteralivelydiscussion,youmustrememberthenextpolitethingtodoletyourhostpickupthebill.,Lecture2Goodmanners,Goodbusiness,.,Text6,6.InGermany,asyouwalksadlybacktoyourhotelroom,youmaywonderwhyyourapparentlyfriendlyhostshavenotinvitedyououtfortheevening.Dontworry.Itisprobablynothingpersonal.GermansdonotentertainbusinesspeoplewithquitethesameenthusiasmassomeoftheirEuropeancounterparts.,Lecture2Goodmanners,Goodbusiness,.,Text7,7.TheGermansarealsonotablefortheamountofformalitytheybringtobusiness.Asanoutsider,itisoftendifficulttoknowwhethercolleagueshavebeenworkingtogetherfor30yearsorhavejustmetinthelift.Ifyouareusedtocallingpeoplebytheirfirstnames,thiscanbealittlestrange.TotheGermans,titlesareimportant.ForgettingthatsomeoneshouldbecalledHerrDoktororFrauDirektorinmightcauseseriousoffence.Itisequallyoffensivetocallthembyatitletheydonotpossess.,Lecture2Goodmanners,Goodbusiness,.,Text8,8.InItalythequestionoftitleisfurtherconfusedbythefactthateveryonewithauniversitydegreecanbecalledDottore(Doctor)andengineers,lawyersandarchitectsmayalsoexpecttobecalledbytheirprofessionaltitles.,Lecture2Goodmanners,Goodbusiness,.,Text9,9.Theseculturalchallengesexistsidebysidewiththeproblemsofdoingbusinessinaforeignlanguage.Language,ofcourse,isfullofdifficultiesdisastermaybeonlyasyllableaway.Butthemoreyouknowofthecultureofthecountryyouaredealingwith,thelesslikelyyouaretogetintodifficulties.Itisworththeeffort.Itmightberatherhardtoexplainthatthereasonyoulostthecontractwasnottheproductortheprice,butthefactthatyouoffendedyourhostsinalight-heartedcommentoveranaperitif.Goodmannersareadmired:theycanalsomakeorbreakthedeal.,Lecture2Goodmanners,Goodbusiness,.,2ExerciseI,()1.InFranceyouareexpectedtoshakehandswitheveryoneyoumeet.()2.PeopleinBritainshakehandsjustasmuchaspeopleinGermany.()3.InFrancepeopleconsideritimpropertodiscussbusinessduringmeals.()4.ItisnotpolitetoinsistonpayingforamealifyouareinItaly.()5.IfaforeignbusinessmandoesbusinessinChina,heshouldfirstlearnalotaboutChinesecustoms,orhewillgetintodifficulties.,F,F,T,T,M,Step4Classroompractice步骤四课堂训练,Lecture2Goodmanners,Goodbusiness,.,2ExerciseI,()6.VisitorstoGermanynevergettakenoutformeals.()7.Germanbusinesspeopledontliketobecalledbytheirfirstnamesandtheymayfinditalittlestrange.()8.MakesureyouknowwhattitlesyourGermancounterpartsare.()9.InItalianitisgoodpolicytocalleveryoneDottore.()10.Goodmannershelptomakeabusinessdealwhilebadmannerscanbreakit.,F,F,T,T,T,Lecture2Goodmanners,Goodbusiness,.,2ExerciseIII,(b)1.Sheknewthegrammaticalrulesowellthatheranswerswereautomatic.a.certainb.givenwithoutthinkingc.undoubtedd.perfect(d)2.Hesoonrealizedthatitwasatrickythingtoselloutalltheoverstockedgoods.a.confusingb.unsolvedc.dishonestd.difficult,Lecture2Goodmanners,Goodbusiness,.,2ExerciseIII,(a)3.JackandJaneentertainedustodinnerlastSaturdayandwehadagoodtimetogether.a.treatedb.welcomedc.joinedd.invited(d)4.Tensiveb.fruitlessc.amusingd.heated,Lecture2Goodmanners,Goodbusiness,.,2ExerciseIII,(d)5.Apparentlyhehasntnoticedthemostvisiblefeatureo
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