DELL供应商管理流程

DellComputerCorporationIPOOnBoardTraining,SupplierManagementProcessPreparedby:EricHoh,Content,QualityManagementPlanningDesignReviewSurveillanceandFollow-upAuditingNewProductReadinesssReviewSupplierQualityPerformanceClosedLoopCorrectiveActionsMaterialPurgesSupplierEngineeringChangeNotificationsQuarterlyBusinessReviewsContinuousImprovementProcessProcess/ToolsLocations,SUPPLIERMANAGEMENTPROCESS,Roles,StrategicCommodityTeamMonitorSupplierslead-time,delivery,price,service,quality,andinventoryvelocity.GSQEStrategicdevelopmentandmanagementofglobalSuppliersqualitycapabilities.Developandmanagecommodityspecificprocess/tools.KeepRSQEteamabreastofcorporatequalitymanagementstrategiesandpractices.RegionalSQEManagetheregionalfacilitiesofglobalSuppliersonasustainingbasis.ProvideregularfeedbacktoGSQEteamonSupplierstatus/progress.,SupplierManagementPlanningOverview,Theseareuniquebycommodity-particularlyonDell-designedvs.Supplier-designedproductsIncludespecificpolicies,planson:QualitygoalsEngineeringchangenotificationsCLCAexpectationsFailureanalysisTestingOutofboxauditsProcessflowchartsetcSQEworkswithJQEtojointlyinputandmanagethisplanGQAMensurestheplanisbeingutilizedatallsuppliersites,SupplierManagementPlanningOverallObjectives,Outlineproduct-specificdifferencesbetweennewandoldmodels.EmphasizekeyareasintheSQSandtheQualityAgreement.CreatemanagementescalationpathforriskySupplierproducts.Describecomponentoperation.Reviewtheauditresults.EffortstowardmeetingDellqualityexpectationsandrequirements.PlannedendoflifebySupplier.Componentreleaseriskassessment.Componentapplicationbyregions/LOB/platform.PotentialimpacttoIFIRorLRR.RTSassessmentandrecommendation.SuppliersplantosupportDelllineandfieldgoals.Suppliermanagestheoverallplanandprovidestimelyupdates.,SupplierManagementPlanningQualityManagementPlan(ToolG),GeneralProductdifferencesfrompreviousmodels/partsCriticalcontactsOrganizationQualifiedpersonnelTrainingprogramProcessdocumentationProduct/processflowchartsProcessdetails,SupplierManagementPlanningQualityManagementPlan-continued,Processdevelopment/qualification/validationProcesscapabilityGageR&RCompatibilitytesting(cooperativedevelopment)ProcessoptimizationDocumentchangecontrolEngineeringdrawings,ECNpolicyQualityinspectiondocumentsProcessdetaildocumentation,SupplierManagementPlanningQualityManagementPlan-continued,QualityControlFirstarticleinspectionKeycontrolcharacteristicsmonitoringKeyoperatingparametersmonitoringReliabilitytesting(maybeextended)Meantimebetweenfailures(MTBF)Dellacceptancereliabilitytest(DART)Outofboxaudit(OBA)Approvedsub-Supplierlist(approvedvendorlist)SourceinspectionSub-SuppliermanagementMaterialpurgingCriticalcomponentlistwithsub-Supplierinformation,SupplierManagementPlanningQualityManagementPlan-continued,ProblemSolvingFailureanalysismethodsTechniquesusedQualityPerformanceMetricsProductionlineperformanceAnnualfieldfailureratesFactoryauditresultsContinuousImprovementCIPprogramClosedloopcorrectiveactionsystem,DesignReview,DonepriortoRTSand/ormassproductionAchecklistcontaining:ReviewauditresultsandcorrectiveactionsReviewFirstArticleInspectionresultsReviewreliabilitytestresultsEnsurecriticalcomponentsareapprovedReviewtrainingrecordsReviewpilotbuilddataetcSQEworkswithJQEtoensuresupplierisreadyformassproductionGQAMensureseachsuppliersitehasmetDellrequirementspriortoRTS,DesignReview,TopreventSupplierqualityissues.Dell-designedproducts-SQEsattendandparticipateinthedesignreviewmeetingwithDellcomponentengineeringteams.ForSupplier-designedproducts-SQEsattendSupplierproductdesignreviewswithSTR,anddetermineiftheproductmeetsDellspecs/requirements.,SurveillanceandFollow-upAuditing,SurveillanceAuditsRoutineaudittoensureongoingsuitabilityandeffectivenessofthesystem,productandprocesses.Usuallyconductedonapre-scheduledbasisAuditScoreof90%-Onceperyear(ClassASupplier)AuditScoreof90%-BasedupontheseverityoftheauditfindingsFollow-upAuditsNeworchangedprocesses,correctiveorpreventiveactionsbeenimplemented,orothersignificantchangesthatoccurwiththesystem,product,orprocesses.Maybescheduledatanytimebasedontheneed,NewProductReadinessReviewOverview,Acommodity-specificchecklistDonepriortoRTSand/ormassproductionSQEworkswithJQEtoensuresupplierisreadyformassproductionGQAMensureseachsuppliersitehasmetDellrequirementspriortoRTS,NewProductReadinessReviewContent(ToolH),QualityAgreementapproved/signedQualityManagementPlanfullyutilizedQualitymetricssetupGeneraldatacollectionOpencorrectiveactionsresolvedorputonclosureplanDesignissuesresolved,NewProductReadinessReviewContent(ToolH)-continued,Processes/productValidatedandqualifiedDocumentedDocumentsformanufacturingareapprovedanddeployedtousersQualitycontrolTestmethodsandtoolsvalidated/controlledProductperformance/reliabilitytestingcompletedHandling,storage,anddeliverymethodsinplaceOrganizationisstaffedandtrained,NewProductReadinessReviewNewProductExpectations,EachsuccessivenewproductperformatabetterratethanitspredecessorInfluencingthedesignasmuchaspossiblepriortolaunchQuickfeedbackandcorrectiveactionatnewproductlaunchtodriveasteepslopeonthelearningcurve.,NewProductReadinessReview,FirstarticleinspectionsPriortoproducingproductionunitsUnderproductionconditionsSuppliertoprovidedataincludingkeycontrolcharacteristics,Cp/Cpkstudies,functionaltesting,reliabilitytesting,.SourceinspectionsAtSuppliersfacilitybyDellapprovedrepresentativeUntilmeetsthecommoditysqualitygoalsCoststobetheresponsibilityofSupplier,SupplierQualityPerformanceMetrics,IFIR:InitialFieldIncidentRateThepercentageofcommodityreplacedwithinthefirst30daysfromproductinvoicedate(inDPPM).IFIR=QtyofComm.Replaced/QtyofComm.Shippedx1,000,000VIFIR:VerifiedInitialFieldIncidentRateTherateofverifiedfailuresforthecommodityfieldreplacementratebasedonwhatisreturnedandtestedasaresultofdispatchwithinthefirst30daysfromproductinvoicedate(inDPPM).VIFIR=(QtyFail/QtyTest)xIFIR,SupplierQualityPerformanceMetrics,LRR:LineRejectRateThepercentageoflinereplacementatEMRforaparticularcommodityinaspecifieddaterange(inDPPM).LRR=QtyofComm.Replaced/(QtyofComm.Shipped+QtyofComm.Replaced)x1,000,000VLRR:VerifiedLineRejectRateTherateofverifieddefectsforthecommoditylinereplacementratebasedonEMRandSuppliertestresultsforaspecifieddaterange(inDPPM).VLRR=QtyofComm.Verified/(QtyofComm.Shipped+QtyofComm.Verified)x1,000,000,SupplierQualityPerformanceMetrics,DPHU:DefectsPerHundredUnitsTherateofalldefectsloggedatallroutingstationsthroughfactorybuildinaspecifieddaterange.DPHU=TotalBuildDefects/TotalSystemsPassedStation5600x100OtherMetricsOrderandDelivery:Ship-to-Target.InstallationandOperation:CombinedInitialFieldIncidentRate(CIFIR)Service:DellServiceProviderOn-TimeFirstTimeFix(DSPOTFTF),SupplierQualityPerformanceReview,QuarterlyBusinessReview(QBR)DellProcurementManagementandSupplierManagementUtilizessupplierscorecardfordrivingimprovementsQualityForumSupplierQuality,Procurement,LOBQuality,andOperationsCommodityhistoricaltrends,qualityimprovementeffortsOpsReviewProcurementExecutivesandotherDellExecutivesHighlevelprocurementinitiatives.Qualitymetricsareusedtoshowtrendsvs.goals,ClosedLoopCorrectiveActions(ToolI),Structuralanddisciplinedqualityimprovementprocess/toolIntendedtocapturemajor,highpriorityissues.EntireteamofSQE/JQE/GQAMworktogethertocloseissuesOnlinesystemforcommunicationwithsuppliersviaValueChain,ClosedLoopCorrectiveActions7Stages,IssuedescriptionContainmentRootcauseanalysisCorrectiveactionplanPreventiveactionVerificationofeffectivenessReviewforclosure,ClosedLoopCorrectiveActionsTheForm,ClosedLoopCorrectiveActionsWhenshoulditbeinitiated,DellCustomerExperience(ExternalFailure)ProblemwithinakeyaccountpresentingsignificantexposureIFIRrateconsistentlyorsignificantlybeyondestablishedgoalsDellFactory(InternalFailure)SignificantexcursionrequiringpurgeorresultinginlinedownLRRrateconsistentlyorsignificantlybeyondestablishedgoalsRepetitivefailureofrootcauseidentifiedonpriorCA,ClosedLoopCorrectiveActionsWhenshoulditbeinitiated-continued,SupplierInternalPerformanceMetrics(SuppliersInternalorIQAFailure)InternalqualityperformanceyieldrateconsistentlyorsignificantlybeyondestablishedgoalsContinuityofsupplyissuesastheresultofinternalprocessyieldContinuedpoorperformanceonqualitysystems,process,and/orproductauditsSignificantfailureinmeetingtheQualityManagementPlanandQualityAgreement,ClosedLoopCorrectiveActionsProcedure,MaterialPurges,RemovesdefectiveorsuspectmaterialfromallDellsitesworldwideInitiatedbyDellManufacturingQualityEngineer(MQE)ApprovedbycorrespondentGlobalSQESuppliermustimplementtheCArequestimmediately,SupplierEngineeringChangeNotifications(ToolJ),Anysupplierchangestoform,fit,function,orappearanceDellmustbenotifiedinwritingFormisprovided-maybecustomizedbycommodityRequirednumberofdaysnoticewillvarybycommoditySQEsshouldbetheconduitforanysupplierchanges-notDellmanufacturingorengineeringSCTtoapprovethesupplierchangesSQEworkswithJQEtoensureDellisnotifiedofsupplierchanges,SupplierEngineeringChangeNotificationsTheForm,QuarterlyBusinessReviews(QBR),ManagedbytheSCT/CommodityManagersStrategicsuppliers(Top30+)onaquarterlybasisIncludesmeasurementsforQuality,Cost,Service,Technology,andSupplyQualitysectionsofthescorecardsarespecificbycommoditySQEandGQAMparticipateinQBRs,ContinuousImprovementProcess(CIP)Purpose,TheCIPensuresthequalityresultstargetedforaparticularsupplierareactuallyachievedItisananalyticaltool,foundedonopenfeedbackandrootcausefailureanalysisTakestheguessworkoutofqualitymanagement,ContinuousImprovementProcess(CIP)GeneralGuidelines,GoalistousetheCIPforDellsTop30hardwaresuppliersWorkinpartnershipwithsupplierandcross-functionalDellteamtosetandachievegoalsPutCIPinplaceasasupplierpassesthroughtherampstageintofullvolumeNonestopprocesstogaingreaterandgreaterimprovement,ContinuousImprovementProcess(CIP)Steps,TeamformationProcessmappingDatacollectionParetoanalysisFailureanalysis/rootcausePlancorrectiveactionsForecastimprovementImplementcorrectiveactionsFactorycut-indatesPerformancereportingLessonslearnedCommunicationAllteammembersinvolved-SQE/JQE/GQAM,ContinuousImpr