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WhatsNewinWindchill11?NewFeaturesinQuality,MikePrudhomme,PLMProductManagementDirector,10/28/2015,10/28/2015,JillNewberg,PLMMarketingDirector,WhatsNewinWindchill11?NewFeaturesinQuality,Agenda,Background:QualityOverviewNewInternalTraining,SKO:ISO9001WhatitMeanstoYouNewCustomer-Facingdeck,SKO:ProductDevelopmentandproductdata-eCAD,mCAD,software,documentation,BoM,BoO),RiskChange-managementworkflows,approvals,andnotifications;cross-functionalharmonizationofchanges,AllStakeholdersPLMiswidely-accessibletoallinternalandexternalroles;acentralizedsourcetoaccessallqualityandproductdevelopmentactivities.,Risk-Focused:Manageriskearly-on,insynchwithproductdevelopment,topreventissueslater;Centrallylocatelessonslearnedtoimprovenext-genproducts,ProductdevelopmentCentrallymanageallCorrectiveAction/PreventiveActionprocesses;Centraltrending,graphing,reporting.,Cross-Referencequalityandproductdevelopmentdataandprocessesinonesystem:PTCPLM,OneSourcefortheproductBoMandthechangesdrivenbyqualityanalysis&feedback:PTCPLM,CentrallyManageandtrendallenterpriseCAPASandresultingchangesforcompletevisibilityintoquality:inPTCPLM,Productdevelopment&qualityinPTCPLM,FailureOccurs,FailureisNoticed,FailureisReported,IdentifyTrends,RootCauseAnalysis,Corrective/PreventiveAction,ReducetheTimefromFailuretoFix,Preventtheissueinnext-generationproducts,OnePLM&QualityBackboneChange-managedProcess-drivenSecureaccess,WhatsNewinWindchill11?NewFeaturesinQuality,Agenda,Background:QualityOverviewNewInternalTraining,SKO:ISO9001WhatitMeanstoYouNewCustomer-Facingdeck,SKO:ProductDevelopment&QualityHowdoesIndustryimpactthismessaging?WhatsNewinWindchill11?ConnectedQuality(Customer-facingslidestolaunchwithofficialannouncement)UpdatestoCEM(CustomerExperienceManagement)Q&A,ISOProvidesaCommonStandardfortheQMS,ISO1348521CFRPart820,AS9100ASE,ISO16949APQP,ISO9001IEEE,ISO9001,ISO9001,ISO9001BaseRequirements&MandatoryProceduresAreusedacrossallIndustriesDerivativeStandardsforEachIndustryareCreatedbyAddingIndustrySpecificRequirementstotheMandatoryProcedures,Industrial,MedicalDevice,Retail&Consumer,Aerospace&Defense,Automotive,Electronics&HighTech,EachindustryleveragesthebaseCompulsory/MandatoryProcessesControlofDocumentsBasePLMControlofRecordsBasePLMRiskandReliability-RelexNewinISO9001:2015ControlofNon-conformingProductWindchillCEMandNonconformaceCorrectiveActionPreventiveAction-CAPAAuditsConfigurationofProjectLinkWethinkofPLMQualitypeoplethinkofthetwoprocessesControlofRecordsProductRealization-ControlofDocumentsAnyoneofthecompulsoryprocessescanpullthoughotherprocessesIfacompanywantsCAPAwecaneventuallysellthemPLMtodoControlofDocuments,ControlofRecords,Deep-DiveByIndustryCommonThingstoKnow,QualityisbasedonProductsandProcessesandPLMmanagesthose,WhatsNewinWindchill11?NewFeaturesinQuality,Agenda,Background:QualityOverviewNewInternalTraining,SKO:ISO9001WhatitMeanstoYouNewCustomer-Facingdeck,SKO:ProductDevelopment&QualityHowdoesIndustryimpactthismessaging?WhatsNewinWindchill11?ConnectedQuality(Customer-facingslidestolaunchwithofficialannouncement)UpdatestoCEM(CustomerExperienceManagement)Q&A,“Engineersusethedataonhowamachineisperforminginthefieldtodesignthenextgenerationofproducts.”TheEconomist,WhatsNext?Productdevelopment&qualityinPTCPLM,FailureOccurs,FailureisNoticed,FailureisReported,IdentifyTrends,RootCauseAnalysis,Corrective/PreventiveAction,IoTwilldramaticallycompressthetimetocorrectissues:,Alertwithsensordata,ReportMTBF,Usage&operationaldataforRCA,CAPA,December2015,-Detectfailureandcollectsensordata-LogincidentdatainFRACAS-CalculateMTBFandfailuretrends-ReportinThingWorx-StandardizeddataforRCA,CAPA,FasterFix:EarlyProduction?,ImprovedAccuracy,CAPAs,WindchillRisk&ReliabilityThingWorxExtension,PTCWindchillQualitySolutionsOfferings,Design-InProductandProcessQuality,Prediction,Predictproductandsystemreliability,RBD,ReliabilityBlockDiagramstomodelcomplexsystems,FTA,FaultTreeAnalysistoidentifyproductrisks,Markov,Analyzecomplexsystems,ALT,AcceleratedLifeTesttoanalyzetestedreliability,Weibull,Analyzelifedatatocalculatefieldedreliability,LifeCycleCost,Predictproductandsystemreliability,FRACAS,Failurereporting,analysisandcorrectiveactionsystem,Nonconformance,Managemanufacturingnonconformance,CEM,Customerexperiencemanagement/complaints,CAPA,CorrectiveActionPreventiveActionnativetoPLMsystem,Calculatereliabilityearly,Controlrisksandplanforserviceneeds,Analyzefailuredatatoimproveproductreliability,FMEA,FailureModeandEffectsAnalysistoidentifyrisks,MSG-3,Identifyscheduledmaintenanceneeds,Maintainability,Predictrepairtimestooptimizeserviceanduptime,Product,processqualitynativetoPLM,PTCWindchillQualitySolutions(formerlyRelex)Platform,PTCWindchillCorePLMPlatform,Today:PTCGlobalQualitySolution,QualityAnalysis:,Prediction,RBD,Maintainability,FRACAS,FRACAS,FRACAS,Howwillitfail?,HowshouldIdesignit?,HowshouldImaintainit?,HowshouldIimproveit?,FailureTrendAnalysis?,ServiceExperiences?,CustomerExperiences?,QualityFeedback:,Howoftenwillitfail?,FRACAS,FTA,FMEA,LCC,RCM,CAPA,N/Cs,CEM,Weibull,-Standardslibraries-Occasionalfeedback-Gap:actualusage,PTCGlobalQuality(today),-Significantdelay-Multiplesources-Inconsistentdata,FailureTrendAnalysis?,-Standardslibraries-Occasionalfeedback-Gap:actualusage,-Significantdelay-Multiplesystems-Inconsistentdata,Howwillitfail?,HowshouldIdesignit?,HowshouldImaintainit?,Howoftenwillitfail?,Tomorrow:PTCConnectedQualitySolution,QualityAnalysis:,Prediction,RBD,Maintainability,FRACAS,FRACAS,FRACAS,QualityFeedback:,FRACAS,FTA,FMEA,LCC,RCM,CAPA,N/Cs,CEM,Weibull,PTCConnectedQuality(future),HowshouldIimproveit?,ServiceExperiences?,CustomerExperiences?,LeverageSmart,ConnectedProducts:Real-worldfailurerates,modes.effectsImpactofoperation(usageandenvironmental)Fasterrootcauseanalysis,correctiveactionsImprovenext-genanalyses,test,mfg,service,DesignforConnectivity:EstablishbaselinemetricstodriveanalyticsIDwhattosensebasedonrisk,safety,controlsDefinesensorthresholds,alerts,notificationsDeliverIoTdata,analyticstotherightroles,FORWARDLOOKINGINFORMATIONSUBJECTTOCHANGE2015PTC,Coca-ColaCompanyInnovatesConnectedFreestyleDispenserswithPTCWindchillPLM&QualitySolutions,OriginatedatasodafountainindowntownAtlanta,Georgia,in1886,Coca-Colasmissionistorefreshtheworld,inspiremomentsofoptimism,&tomakeadifferenceWith129,000+employeesoperatingin200+countriesworldwide,theCoca-ColaCompanyistheworldslargestbeveragecompanyIndustry:SoftDrinks(“Freestyle”dispensers)Revenue:$45B,DriveproductivitycostsavingsFocusongrowthofengagingcustomerproductsthroughuseofinnovative,qualityproductionsystemsDrivequalityinitiativesthroughsmart,integratedprocessesBetterunderstandcustomerandconsumerdemands,PTCCreo2.0PTCWindchillPLM10.0(M30)ProjectLink:forconceptdevelopmentPDMLink:forengineeringdevelopmentPTCWindchillQualitySolutions10.2FRACAS:forcommercialafter-marketoperations,Improvedproductivity:minimizeunplanneddowntimeandhelpwithcustomersquestionsAnalyzeandcontinuallyimproveprocessesProductionsupport:assistuserstoensuresystemisrunningoptimallyIncreaseproductawareness:supporttheproductionoftrainingdocuments,andtips&techniques,Overview,Solutions,Initiatives,Results,Copyright2015,PTC.Allrightsreserved.,“TheFreestyleisasmart,connectedproductwhichsendsalotofdiagnosticcodesaboutthedeviceitself,tellingusabouthowitsperformingandifthereisgoingtobeaproblemwiththeequipment.itself.Sowereabletosendservicetechniciansoutthereandtakealookatissuesbeforetheyevencropup.”-GokulVenkatesan,Principle,Engineering&Innovation,TCCC,Source:,ConnectedQuality,Learnfromtheproductsoperationalbehavior,Improvequalitybyinformingprocesseswithsmart,connectedproductdataIncreasespeedandaccuracyofrootcauseanalysisandCAPA,reducingCoPQDelivermorequalitydatathroughoutmoreoftheorganizationthaneverbeforeImprovenext-generationdesignswithvisibilityintofieldedproductperformance,Capabilities:WindchillQualityThingWorxExtension,CalculateCommunicateDeliver,Performance,Operation,Environment,Calculateactualreliability,uptime,&repairmetrics,IdentifyTrends,SendAlerts,GenerateGraphs,&Reports,InformRootCauseAnalysis&Corrective/,PreventiveActions,Mash-Ups,WindchillPLM,ERP/MRP,OtherQualitySystems,WebServicesetc.,Quality,Reliability,Engineering,Mfg,ProductManagement,Service,Marketing,Sales,Executives,etc.,Real-timecaptureandcommunicationofdatawitheveryfailure,asithappensCaptureandtransmitcompletedataonperformance,operation,&environmentAnalyzeconditionsleadinguptofailureandhowtheycouldhavecontributedMorecomprehensive,timely,andaccuratefailureanalysisandtrendingImprovedspeedandaccuracyofRootCauseAnalysisandCAPAs,Windchill11:ConnectedQualityCapabilities&Benefits,Unprecedentedspeed,completeness,andaccuracyoffieldfailureanalysis,Performance,Operation,Environment,Windchill11:ConnectedQualityCapabilities&Benefits,Real-timeanalysisofreal-worldquality,performance,andoperationaldata,Calculateactualreliability,uptime,&repairmetrics,IdentifyTrends,SendAlerts,GenerateGraphs,&Reports,InformRootCauseAnalysis&Corrective/,PreventiveActions,Real-timecalculationoffieldreliabilitymetricsComparepredictedreliabilitywithactualreliabilitytoidentifyissuesfasterAutomaticallyidentifyandalertusersofalarmingtrendsCommunicatefieldqualityresultstostakeholdersacrosstheenterpriseReuselessonslearnedandfixesfromreal-worldproductsinnext-gendesign,Windchill11:ConnectedQualityCapabilities&Benefits,Mash-upquality,PLM,andotherorganizationaldatafordeliverytotheenterprise,Mash-Ups,WindchillPLM,ERP/MRP,OtherQualitySystems,WebServicesetc.,PerformanceandqualitymetricsincontextwithproductorfleetdataPredictedandactualfailurerates,risks,maintenanceplans/needs/costs,etc.Dynamicreliability,risk,andqualitydata:developmentthroughoperation“Mashup”datafromothersystemstoaddvaluablecontexttoqualitydataFunnelallorganizationalqualitydatatoasinglesourcefortrending,reporting,RCA&CAPAincontextwithPLMBoMandChange,Windchill11:ConnectedQualityCapabilities&Benefits,Connectorganizationsacrossthecompanywithactionableproductqualitydata,Quality,Reliability,Engineering,Mfg,ProductManagement,Service,Marketing,Sales,Executives,etc.,Quality:Deliverpredicted+performancedatacentrallyReliability:Improvenext-genreliabilityanalysiswithpastgensmetricsEngineering:ConnectBoMandqualitydataManagement:Generatehigh-levelqualitymetricsandalertsMfg:DisplayrisksincontextwithworkinstructionsService:CommunicatemaintenanceplansandCAPAstoserviceorg,FeaturesExtendWQSAPICaptureandProvideConnectedProductfailuredatainrealtimetoQualityteamProvideEnterpriseVisibilityintoProductPerformanceReliability,uptime,andrepairmetricsFailurePredictionsandTrendsBenefitsQuicklycaptureandresolvefieldedproductfailurestoreducewarrantyandservicecostsReducedCostofPoorQualitybyquickreactiontoqualityescapesQuantificationofin-servicereliabilityEnableinformed,timelydecision-makingGenerateandleverageenterprise-widelessonslearnedImprovedesignandtesting,LookingForward-ConnectedQualityWQSExtensionforThingWorx,Futurelookinginformation.Subjecttochangewithoutnotice.2015PTC,ExpandexistingWQSAPIRawdatafromWQSreportingandgraphingavailablethroughAPIAPIcanbeusedtotriggercalculationsCreate,Read,UpdateandDeleteforall“webbased”WQSdataFMEAFTAFRACAS”Realtime”MTBFAccesstoReportsandGraphsVisibilityofReliabilityPredictionData,LookingForward-ConnectedQualityWQSExtensionforThingWorx,Futurelookinginformation.Subjecttochangewithoutnotice.2015PTC,LookingForward-ConnectedQualityWQSExtensionforThingWorx,BringingPerformance/QualityDatatoProductDevelopmentenvironment,LookingForward-ConnectedQualityWQSExtensionforThingWorx,ThingWorxMash-upModernfrontendtoWQSProjectsenablingEnterprise-WideparticipationinQualityprocesses,WQSProjectsNavigation,UserLogin,FRACASTable,IncidentReporting,LookingForward-ConnectedQualityWQSExtensionforThingWorx,Puttingittogether:WindchillandWQSextensionforThingWorx,ConnectedDevices,Windchill,WQS,WQS,Connected-Tailored-Actionable,Bi-directionalconnectionto:,LookingforwardCreateandLeverageSCPs:aPLMsolutionroadmap,ConnectedFailureAnalysis,CaptureandanalyzefailuredatafromSCPs,FORWARD-LOOKINGINFORMATION,SUBJECTTOCHANGE,PTCWindchillFRACAS,PTCThingWorx,CollectedIncidentData,AnalyzedIncidentData,PTCWindchillQualitySolutions,Expectedperformance&risks,Actualperformance,rootcause&CAPAs,ConnectedProductDefinition,DefineandmanagesensorsintheeBOM,AlertThresholds,NotificationsorServices,ConfigurableSensorDefinition,PublishesXMLtoThingWorx,Deliversresultsincontext,Expectedperformance&risks,SmartConnectedWorkInstructions,Mfgsystems(ERP/MES):WorkordersOperations,parts,resourcesCompetenciescheck,Industrialtools
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