电子商务沟通技巧

1,E-BusinessCommunication电子商务函电沟通技巧,Janejin-Mar.,2005,2,提纲Structure,Part1：HowImportantPart2：如何沟通,要点？Part3：几个贸易环节,3,Part1,电子商务Givemore;AskBack,12,Example1,DearHenrique,Thankyouforyouremail.Butthescooteryouneedishardtoproduce.Ifyouneed,wewillchangesomepartsofEC-ES04.Ifyoureallyneed,wecandoitforyou.Butthepricewillhigh.Douglas,13,Example2,Buyer:WeareimportantimporterofxxxinMexico,WesuggestedthatweactasyourwholesalerpointinMexicoSeller:TobeouragentinyourmarketandsellourproductthroughwholeMexico,Ibelieveitwillenhanceourprosperousbusinessinthenearfuture.,14,Professional,AboutProductAvoidPolite,15,Example:ClearDearMr.SmithElse:Towhomthismayconcern？DearCustomer,DearTVuser,30,点评：OpeningSentences,对客户第一次询盘的回复，应该ThankyouforyourOct.18enquirywereceivedviaAlibaba.Thankyouforyourinterestinourproducts.,31,点评：TheBody,反问客户?可能的后果.Regardingyourenquiryonmobilehandsets,asnodetailsabouttheinterestedmodelgiven,Idliketointroduceourmainmodelsandquoteaccordinglyforyourreference,32,BetterWay-我们是谁？,OurcompanyisoneoftheleadingmobilephonemanufacturersinChina,beinginthisfieldforover10years。Ouradvantageiswehavesuccessfullyexportedto.CurrentlywearelookingtoexpandourSouthAmericanchannels.Pleaseseetheattachedcompanyprofileande-cataloguetoknowmoreaboutourcompanyanditsproductline.Aformoreinformation.,33,BetterWay-你是谁?,Illappreciateitverymuchifyoucanalsointroduceyourcompanytoenhancemutualunderstanding.ifyoucanfillouttheattachedcompanyprofilequestionnaireandsenditback.,34,点评：ClosingSentence,没错，but，这是第一次回复噢！Thanksagainforyourinterest.Illappreciateitverymuchifyoucanindicatetheverymodelyouareinterestedin，sothatIcansupplymoredetailsforyourinformation.Lookingforwardtoworktogetherwithyouinthenearfuture.,35,ComplimentaryClosing,Regards，BestRegardsThanks其他限制L/C生效条款L/C本身性质:对单据的要求,54,常用表达-报价后催客户,DearSmith,Werefertoourquotationof10MayregardingthesupplyofS5lighters.Wearepreparedtokeepourofferopenuntiltheendofthismonth.Asthisproductisingreatdemandandthesupplylimited,wewouldrecommendthatyouacceptthisofferassoonaspossible.Yoursfaithfully,55,常用表达-出货后催款,DearSmith,Youhavenotrespondedinanywaytoourrecentlettersaboutyourpastdueaccount.WeurgentlyrequestthatyouimmediatelypayyourbalanceofUSD8,000,whichhasbeenoutstandingsinceJuly,2004despiteseveralnoticesfromus.Youmustrealizethatwecannotaffordtocarrythisdebtonourbooksanylonger.Welookforwardtoyourpromptpayment,and,ifyoudontmind,wewillhavetohearfromyoubythiswe