民航服务英语ppt课件

民航客舱服务实用英语,刘霞,1,Dialogueone：,AfterShirleyself-introduction,seniorpurserChristineisgoingtogivesomeflightInformationandassignthetask.,2,Dialoguetwo：,Shirleyischeckingthegalley,andpursercomestoher,tellingherwhatsheshouldpayattentionto.,3,Dialoguethree,Duringboarding,thereisanoldladycomingandcarryingheavyhandluggage.,4,Dialoguefour：,Cathyisanewcabincrew.TodayitsCathysfirstdaytooperatetheflight.Nowsheisstandingatthecabindoortomeetthepassengers.Thereisamotherwithaninfantcoming.,5,Dialoguefive,WhenMr.Smithgetsonboard,hecantfindtheseatinthecabin.Hisseatnumberis9B,economyclass.Thecabinattendanthelpshimfindhisseat.,6,Dialoguesix,Mr.smithisarranginghisluggage,butheisstandinginthemiddleoftheaisleandblockingtheway.Allthecomingpassengersarewaitingtogothrough.,7,Mr.yangandMrs.Yangcheckedintogether,butaftertheygetonboard,theyfindtheyarenotsittingtogether.Thecabinattendant,Carol,willhelpthem.,dialogueseven,8,Dialogueeight,Thecaptainhasjustswitchedtheseatbeltsignon.Acabinattendant,Linda,seesapassengerstandingintheaisle.,9,dialoguenine,Cabincrewarepreparingthecabinfortake-off.Oneofthepassengersisstillusinghismobilephone.Oneofcabincrewcomesuptostophim.,10,Dialogueten：,Anoldladycomplainsthepassengernexttoherissonoisythatshecanthaveagoodrest.,11,Oralpractice4,A:劳驾，女士，我可以安排您的桌子了吗？B：我非常累，我不想吃饭了，想睡觉。A：我会通知同事，你晚上不想被叫醒吃完成那。B：好的。：您还想要耳罩和眼罩吗？B：不需要了，谢谢！,12,Someexplanation：,Iscoming来了Thedinneriscoming.Mymotheriscoming.Whatfor?怎么样？Whatforaglassofwine?Willbebetter.会更好,13,Oralpracticefive,A:请打开你的小桌，晚餐来了。B：晚餐是什么啊？A：鸡肉饭和蔬菜沙拉。B：请问有甜点吗？A：有布丁和冰淇淋。B：我想要一个香草味的冰淇淋。A：好。,14,Someexplanation：,enjoy喜欢,15,Oralpracticesix,A:先生，您喜欢你的餐吗？B：是的，我非常喜欢。A：我现在可以收拾您的餐桌了吗？B：可以，请吧。A：您想要什么饮料吗？我们这里有咖啡，茶，果汁，啤酒，鸡尾酒。B：我想要一杯苹果汁。A：好的，马上来。,16,Dialoguesix,A:我的包不见了。B：你放在哪里了？放在行李架上或其他什么地方了吗？A：我放在座位旁边了。可能掉到地上了，但我找不到了。B：不要急，我保证你能找到的。找到了吗？A：哦，找到了。它就在凳子的下面，多谢了、,17,SentencepatternsHello!Welcomeaboard!Whatsup?Whatshappening?,18,SentencepatternsAskingforhelpPleasehelpmeIwonderifyoucanhelp,19,ActoutDuringboa