新编剑桥商务英语PPT(中级)

BusinessEnglish,1.1Waysofworking,1.2Makingcontacts,Module1Businesstopic,Vocabulary,Listening,Speaking,Differentwaysofworking,Amini-presentation,Reading,Howtojob-share,Workingfromhome,1.1Waysofworking,Vocabulary,Differentwaysofworking1.Howdoyoustudymosteffectively?Byworking,*atthesametimeeveryday/atdifferenttimesoftheday?*earlyinthemorning/lateatnight?*onyourown/withothers?*athome/atyourplaceofstudy(schoolorcollege)?,2.Matchthesewaysofworking1-8todefinitionsA-I.Doyouworkinanyoftheseways?,0freelance1teleworking2job-sharing3shift-work4part-time5temping6consultancy7flexitime8hot-desking,AYouworkduringdifferentpartsoftheday(eg.nights).BYousellyourworkorservicestoanumberofdifferentcompanies.CYouworkfordifferentcompaniesforashorttimewithoutapermanentcontract.DYouworkanumberofhoursperweekormonthbutyoudecidewhenyoustartorfinish.EYoudonthaveapermanentplaceorofficetoworkat,butyoufindaplacetoworkwhenyouarrive.FYouworkforacompanyfromhomeviaemail,phoneortheInternet.GYouonlyworkforsomeoftheweek(notfull-time).HYoudoyourjobforpartoftheweekandanotherpersondoesitfortheotherpart.IYouarentemployedbyacompany,butarepaidtogivespecialistadvice.,3.Workinpairs.Thinkofsomeadvantagesordisadvantagesforeachwayofworkinginexercise2.,BACK,4.Readaboutjob-sharing.Writetheseheadingsintoeachparagraph.,Getorganized,Setyourlimits,Putpentopaper,Twobecomeone,Openyourmind,Planfordisaster,Findtheperfectpartner,Dontfeelguilty,Howtojob-shareWouldntitbeniceiftheworkingweekfinishedonWednesday?Withajob-shareitcan.Herestheessentialguidetomakingitwork.(0)Findtheperfectpartner.Findsomeoneyoulike.Bepreparedtocommunicateandsharecreditandblame,saysCarolSavage,themanagingdirectorofFlexecutive,aflexibleworkingconsultancy.(1)_Bossesshouldconsiderrequestsforflexibleworkingfromemployeeswithchildrenundersix.Soembracethebenefits:Twiceasmuchexperience,skills,brainpowerandenergy,Savagesays.(2)_Alwaysdiscusstheworst-casescenarios.WhenMargaretMills,ateacher,lostherjob-sharepartnerbecauseofafamilyillness,areturntofull-timeworkseemedinevitable.Wehadbeenover-optimistic.Ididmanagetofindsomeoneelsewhofittedinwithme,butIwasverylucky.,Reading,Openyourmind,Planfordisaster,(3)_Planthesystemforhandingworkovercarefullyandplaytoeachothersdifferentstrengths.Delegatetheworkloadaccordingtoeachothersparticularskillsandqualities.(4)_Managershouldclarifywhattheyexpectintermsofhours,availabilityandresults,andemployeesshouldmanagetheiremployersexpectations.SueOsborn,ajob-sharerfor21years,says,Wereoftenaskedtodofive-dayweeks.Eventuallyyoujusthavetosayno.(5)_Agreeinwritingarrangementsforholidays,parentalleave,retirement,etc.everyoneshouldknowwheretheystandfromthebeginning.(6)_Donotworkuntil1amathometomakeupfornotbeingintheofficeeveryday.(7)_Clientsmaynotlikehavingtodealwithtwopeopleworkingcloselytogether.AsSavagesays:Ajob-shareshouldbelikeamarriage-onevoice,oneunit.,BACK,Getorganized,Setyourlimits,Putpentopaper,Dontfeelguilty,Twobecomeone,Listening,1.YouwillhearawomancalledMichelatalkingaboutworkingfromhome.1)Whatdoesshesayisimportantwhenworkingfromhome?,2)Whatdoesshethinkaresomeoftheadvantagesanddisadvantagesofthiswayofworking?,Haveatimetableandsticktoit.,Advantages:-youspendmoretimewiththechildren-moreflexibility-thecompanysavesmoneyonofficespacenocommutingDisadvantages:sometimesyouworkintheeveningyoumisspeopleandofficenews,2Listenagainandanswerthefollowing.1)CompletethenotesaboutMichelastypicalday.,7:00getup,getthekidsready8:309:0012:0014:30,takekidstoschool,startwork,havelunch,finishwork,2)Howlonghasshebeenwithhercurrentemployer?Howlonghasshebeenhome-working?,Shesbeenwithhercurrentemployersincesheleftschool,butshesbeenhome-workingforfiveyears.,3)Isshedoinganythingdifferentfromnormalthisweek?,Shesgoingtotheofficeeverydaytomeetvisitors.,BACK,ListeningscriptI=InterviewerM=MichelaI:OK,Michela.Youworkfromhomenow.Canyoutellmeaboutatypicalday?M:Sure,IalwaysgetuparoundsevenandthefirstthingIdoisgetthekidsreadyforschool.ItakethemateightthirtyandthenIalwaysstartworkathome.I:Doyoueverhaveadaywhereyoudecidetohavethemorningoffandstartworklater?M:No,youcantdothat.Itsimportantwithhome-workingtohaveatimetableandsticktoit.IfyouendupwatchingTVordoingthecleaningthenitisntforyou.SoIhavelunchattwelveandfinishworkattwothirtytogetthechildren.I:Wasthatwhyyougaveupyouofficejob?M:Yes,Iwantedtospendmoretimewiththechildren.Itgivesmemoreflexibility.SometimesIneedtoworkintheeveningbutusuallyitisntaproblem.I:Sohowlonghaveyoubeendoingthiskindofwork?M:Foraboutfiveyears.IvebeenwiththesamecompanysinceIleftschool,butwiththeInternetandtechnologyitseasynowtobeathome.I:Soyouremployerdoesntmind.,M:No.ItmeansthecompanysavesmoneyonofficespaceandaslongasIgettheworkdone,theyrehappy.SometimesIstillgointoworktomeetclientsandsoon.Forexample,ImgoinginnearlyeverydaythisweekbecausewehavevisitorsfromanothercompanyandIcantreallyinvitethemovertomyhouse.Besides,itsnicetogoineverysooften.Iliketoseepeopleandcatchuponthegossipandthenewswithmycolleagues.Imissthatsideofgoingintoworkeveryday.I:Isthereanythingelseyoumiss?M:Ermm.No,notreally.AndIlltellyouwhatIreallydontmissandthatshavingtospendtwohourscommutingonthebusandtraineveryday,Speaking,Amini-presentation,A:Whatisimportantwhen?Job-sharingFindsomeoneyoulike.Organizeandplanhowyousharethework.,B:Whatisimportantwhen?WorkingfromhomeSetupanofficespaceinthehouse.Planyourworkinghoursandyourbreaks.,back,1.2Makingcontacts,Developingaconversation,Vocabulary,Reading,Listening,Speaking,Lifesallaboutmakingconnections,Startingaconversation,Jobresponsibilities,Writing,Businesscorrespondence,Vocabulary,JobresponsibilitiesTellyourpartneraboutyourjob.Usetheseexpressionsandchoosethecorrectpreposition.,Iworkof/for/aboutIminvolvedin/of/forImresponsiblefor/of/aboutIdealfor/with/ofIusuallyreportup/at/toIminchargefor/of/toIspecializeabout/in/for,Home,Reading,LifesallaboutmakingconnectionsReadthearticlebelowaboutsomenewnetworkinggroupsspecificallyforbusinesswomen.ChoosethebestwordA,BorCtofillthegaps1-10.1.A.attendingB.goingC.meeting2.A.ideasB.sugarC.money3.A.departmentB.companyC.group4.A.workB.chargeC.responsible5.A.toB.inC.about,Toyou,networkingmightmean(1)_aconferenceortradefaireventtomeetnewclientsorpartners.Oritcouldbethecoffeebreakatworkwhereyoushare(2)_withcolleaguesinotherdepartments.Butnowadaysnetworkinghasbecomeaneventinitself.Forexample,PricewaterhouseCoopersofferitsfemalestaffaformalnetworking(3)_calledPwCwomen.With900members,itorganizeseventsrangingfrominformaldrinkseveningstocoachingevents.TinaHallet,whois(4)_forthegroup,saysthatshegotinvolved(5)_networking,6.A.runB.controlC.produce7.A.speakB.knowC.be8.A.doB.seeC.make9.A.socializingB.workC.extra10.A.talkB.withC.success,BecauseIdgottoareasonablyseniorlevelandIwantedtohelpotherpeopletomaximizetheirpotential.Youdonthavetobeseniorto(6)_anetworkthough.VickyWoodandSallyHopkinshadtheideafortheCityGirlsNetworkwhentheyfirstmovedintoLondonscorporateworldandwonderedhowtogetto(7)_otherwomen.Wecouldntfindanythingforpeoplewithnoexperience.Sowethoughtwedstartourown.Fromtwelvefriendsmeetingregularly,itrapidlygrewto250membersfrommanydifferentorganizations.Itsagreatwayto(8)_usefulcontactsandbringinpotentialbusiness.FionaClutterbuckisco-chairofanetworkforthebankABNAMRO.Womentendtothinkofnetworkingas(9)_andgiveitlowpriority.butgiventhechance,womenwillnetworkasthebankslastspeednetworkingeventdemonstrated.Withover100womenandmen,itwasagreat(10)_.Itisamazinghowmanypeopleyougettomeetfromdifferentpartsoftheorganization.,Listening,Startingaconversation,Listentofourpeoplestartingconversations.Ineachconversationdecidewherethespeakersaremakingcontact.Conversation1:_A.AtaconferenceConversation2:_B.OverdinnerConversation3:_C.InsomeonesofficeConversation4:_D.Onatrainingcourse,C,A,D,B,Matchtheexpressionsonthelefttotheresponsesontheright.,0.IdliketointroduceyoutoMark.1.Nicetomeetyouatlast.2.Doyoutwoknoweachotheralready?3.Wouldyoulikeacoffee?4.Sohaveyouenjoyedthismorning?5.Isthisyourfirsttimeatoneoftheseevents?6.MayIjoinyou?7.YoureacolleagueofMartinObach,arentyou?8.Howdoyouknowhim?9.Howmanychildrendoyouhave?10.HaveyoualwayslivedinLille?11.IknowyourcompanyislookingforapartneronthisThaiproject.,A.Yes,itis.Andyou?B.Hello,Marek.Howdoyoudo?C.Thanks.D.Pleasedtomeetyoutoo.E.Sure.F.Two.Twins.G.Yes,mostofmylife.H.Yes.Isthatsomethingyoumightbeinterestedin?I.Well,wevespokenonthephoneafewtimes.J.Yes,itwasveryinteresting.K.Thatsright.HeworksinourBarcelonaoffice.L.WewerebothatElcotiltogether.,SpeakingDevelopingaconversation,Workasaclassorinlargegroups.Youareatanetworkingevent,sostandupandwalkaround.Meetonepersonandhavetheconversationbelow.Attheend,moveontoanewperson.,greettheotherperson,introduceyourself,talkabouttheevent,describeyourjob,talkaboutwhereyoucomefrom,findareasonfordoingbusinessinthefuture,introduceyourpartnertosomeoneelse,meetanotherperson,Writing,Businesscorrespondence,备忘录（memo)，电子邮件（email），普通信件（letter）和便条（post-itnote）备忘录：是商务信函中的一种，主要用于公司内部对公司的职员、部门通报信息，如会议安排、情况报告、问题处理等。在英语中称之为interofficememorandum，其复数为memoranda，简称memo。除了可以采用书面形式之外，备忘录也可以通过email发出。英文备忘录的一般格式如下：Body即内容是备忘录的主要部分，写作应该力求简明、确切。首先应直入主题，列出最重要的信息，然后可以具体说明事由、情况，提出意见和建议等，最后可以根据具体情况或重申主题或表示医院或感谢。需要指出的是，备忘录得末尾不需要签名。,To:From:Date:Subject:Body,1.ReadthecorrespondenceonEvelynsdeskandanswerthesequestions.,1)Isitallrelatedtoherwork?2)Whichisformal?Whatisitaboutthecontentandlanguagewhichtellsyouthis?3)Whichisinternationalcommunication?Didanyoneelsereceiveit?4)Howisthememodifferenttotheletterandtheemail?Thinkaboutthefollowing:-thelayout-thebeginningandtheend-theparagraphs5)Findabbreviationswhichmeanthefollowing?-telephonenumber-assoonaspossible-at-Subject(or)Withreferenceto,Answer,To:AllStaffFrom:RayBonnerDate:24thJuneSubject:TrialofflexitimesystemFurthertoourpreviousmeeting,wearepleasedtobeabletoconfirmthatthenewflexitimesystemwillcomeintooperationasfrom1stAugust.Thesystemappliestoalladministrativeandofficestaff.MayIremindyouthatanyproductionstaffonthecurrentshiftsystemremainunaffectedbythesechanges.,From:evelynHi,RonaHowareyou?Igotanotetosayyoucalled.Greatnewsthatyoupassedyourfinalexam!ImsorrythatIdidntgetbacktoyoubutitsbeencrazyhere.Thenetworkwasdownforthreedayssoallourcustomerswerereceivingthewrongorders!Anyway,howaboutmeetingforlunchthisweek?Ifyoucantmakeit,dontforgetthepartythisweekend.Doyouwantmetopickyouupat8?Seeyousoon,Eve,DearMr.Hynes:RE:Replacementofitem00-A104Withregardtoyourletterdated12thJune,Iamwritingtoconfirmthatwecanofferyouareplacementitemandthiswillbesentouttoday.Iwouldliketoapologizeforthedelaywiththis.Unfortunately,thiswasduetorecentchangestoournetwork.OnbehalfofLarBonnerIwouldliketothankyouforyourcustom.Welookforwardtoworkingwithyouagaininthefuture.YourssincerelyEvelynBoerCustomerServicesTel:0207865849,Eve-canyoucallsomeonecalledRonabackasap?Shepassed.,BACK,Answers:Theemailandpost-itnotearenotrelatedtoherwork.Thememoandtheletterareformalbecausetheyaregivinginformationandreplyingtoacustomerwithacomplaint.Thelanguageusesquitelongandfixedexpressions.Thememoisinternationalcommunicationbecauseitwassentwithinthecompany.Everyoneinthecompanyreceivedacopyofit.ThememousestheTo/From/Date/Subjectheadings.Itdoesntrequireanopeningsalutationline(Dear)orclosingsalutation(BestYours).Memosoftenhaveonlyoneparagraph.Tel./asap/RE,2.Completethistableofphrasesforwritingemails,letters,notesandmemoswiththeunderlinedwordsinEvelynscorrespondence.,OpeningsalutationGivereasonforwritingRefertopreviouscontactMakeasuggestionApologizeGivegoodnewsGivebadnewsRequestOfferhelpRemindRefertofuturecontactClosingsalutation,MoreformalDear(1)_(2)_(3)_Iwouldliketosuggestthat(5)_WeapologizeforanyinconveniencecausedbyWearedelightedto(7)_(8)_WeregrettotellyouthatIwouldbegratefulifyoucouldIfyouhaveanyfurtherqueries/problems,pleasedonothesitatetocontactme(11)_(13)_Ilookforwardtomeetingyouagainsoon.Yoursfaithfully(whentheletterbeginsDearSir/Madam)(15)_(whentheletterbeginsDearMr./Ms./Mrs.),LessformalHiJustaquicknotetosayThanksforyouremailItwasgoodtoseeyoulastweek(4)_WhataboutImafraidthat(6)_Greatnews!Thebadnewsis(9)_(10)_(12)_(14)_Bestregards/wishesAllthebest,previous,1.Iamwritingto2/3.Furthertoourpreviousmeeting/Withregardtoyourletterdated4.howabout5.Iwouldliketoapologizefor6.Imsorrythat7.wearepleasedto8.Unfortunately9.Canyou10.Doyouwantmeto11.MayIremindyou12.Dontforget13.welookforwardtoworkingwithyou14.Seeyousoon15.Yourssincerely,Referenceanswer,Homework,YouareamanageratLarBonner.Afterameetingwithstaff,thecompanyhasagreedtoextendparentalleaveforfathersfromtwoweekstothreeweeks.Writeamemotoallstaff.Refertothepreviousmeeting.Saywhenthenewsystemwillbegin(25thSeptember).Remindstaffthattheirmanagersneedonemonthsnotice.,PossibleAnswer,To:AllStaffFrom:(Nameofstudent)Date:25thJulySubject:ParentalLeaveFurthertoourpreviousmeeting,Iampleasedtoconfirmthatparentalleaveforfathershasbeenextendedtothreeweeks.Thenewsystemwillcomeintooperationasfrom25thSeptember.MayIremindyouthatyourmanagerswillrequireonemonthsnotice?,UnitTwo,CompanyBenefits,AnOverviewofUnitTwo,2.1BusinessTopic,CompanyBenefits,Discuss:Whatismostimportanttoyouwhenchoosingajob?,animpressivejobtitletrainingandstaffdevelopmentagoodsalaryapensionflexibleworkinghoursopportunitiestotravelopportunitiesforpromotionparentalleavedaysoffandlongholidaysacompanycar,Vocabulary:BenefitsandIncentives,员工福利(EmployeeBenefits)的形式：1.法律保障的权利(LegallyRequiredBenefits)，包括社会保障(SocialSecurity)、失业补偿(UnemploymentCompensation)、工伤赔偿(WorkersCompensation)等。2.与退休有关的福利(Retirement-relatedBenefits)，例如退休金计划(PensionPlans)等。3.与保险有关的福利(InsuranceRelatedBenefits)，包括健康保险(HealthInsurance)、人寿保险(LifeInsurance)、意外事故和伤残保险(AccidentandDisabilityInsurance)等。4.带薪休假的福利，包括带薪公假和带薪休假(PaidHolidaysandPaidVacations)。、其他的福利，例如交通补贴(LocalConveyanceAllowance)、住房补贴(HousingAllowance)、伙食补贴(MealAllowance)、旅游津贴(HolidayBonus)。无形的福利：老板的奖赏、晋升的可能性、舒适的工作环境等。奖励措施(incentives)：一个红包、一顿饭、一瓶酒、一次旅行机会,Listening,Listentofiveshortrecordings.Whichofthebenefitsandincentivesinexercise1iseachpersonreferringto?,Speaker1:_Speaker2:_Speaker3:_Speaker4:_Speaker5:_,companycar,flexibleworkinghours,parentalleave,animpressivejobtitle,apension,Listeningscript,Speaker1Itsgreatbecauseusuallyitmeansmywifecanusetheoneathomeandweeventakemineawayatweekends.IworkforquitearelaxedcompanyandtheydontseemtomindhowIuseitforleisure.Speaker2IthoughtitwouldntchangethewayIworkedafterthefirstsixmonths,butastheygotolderitactuallybecamemorecomplicatedwithgettingthemtoschooloriftheywantedtodoactivitiesintheafternoon.ButmybosshasbeenreallygoodaboutitandsomedaysIcandoahalfdayifIwantandthenImightworklateronotherdaysorItakeworkhome,whichIdontlikedoing,butitstheonlywaySpeaker3Itsactuallythelawnowsotheyhadtoletmehaveit.ItwasonlytwoweeksbutatleastIhadtimetohelpmywifeout.Mindyou,afterallthelatenightsandcryingIwasreallyhappytogetbacktoworkforawhileandhavearest!,Speaker4IvejustbeenpromotedformAssistantITTechniciantoChiefOperationalNetworkAdministrator.ItmeansIgetabitofapayriseandnewbusinesscardswithmynameon.ImnotsureifIgetmyownofficethough.Speaker5TheproblemformeisthatIwonthaveenoughtoliveonwhenIm60andIcantaffordaprivateplan.SoIllprobablytryandkeepworkingforafewmoreyears,andanyway,Iheardthegovernmentisplanningtorisetheageofretirement.,Task1:Readthefollowingarticle.WhatbenefitsandincentivesdoesthearticlementionforemployeesatXerox?,ReadingIsWorkingforXeroxTooGoodtoBeTrue?,WhatalovelyplaceXeroxistowork!KimMoloney,aclientservicesexecutive,cantsayenoughnicethingsaboutheremployer.Itsaveryspecialenvironment,shesays,PeopledescribeXeroxasafamilyandIwasamazedatthenumberofpeoplewhohaveworkedhereforsolong.ItstemptingtotakeMoloneyscommentswithapinchofsalt,especiallyconsideringthatwhenyouvebeenworkingsomewhereforonlytwoyears,asshehasatXerox,everyoneseemsoldandestablished.Buttherestruthbehindherenthusiasm.TakeCarolePalmer,thegroupresourcesdirector.ShejoinedXeroxin1978asatempandhasbeeninherpresentroleforsevenyears.Xeroxhasbeengoodtomeovertheyears,shesays.IthassupportedmethroughqualificationsandlastyearItookpartinthevice-presidentincumbentprogramme.,Task2,HumanresourcesistakenseriouslyatXerox,Palmersays,andthecompanyhasapolicyofpromotingfromwithin(whichwouldexplainMoloneysamazementathercolleagueslongevity).ThecompanytakesononlyfifteentotwentygraduateseachyearandMoloneywaspartofanintakewhojoinedhavingalreadyacquiredacoupleofyearsworkexperience.ShestartedasaprojectmanagerforXeroxGlobalServicesbeforemovingintosales.Nowherresponsibilityistogrowandmaintaincustomerrelationships.MoloneyisbasedattheheadofficeinUxbridge.Itsgreatintermsofworkingenvironment,shesays.Wevejusgotanewproviderinthecanteenandwehavebrainstormingroomsandbreakoutareas.MuchofMoloneysroleisvisitingclients,soshedoesnthaveapermanentdeskatheadoffice.Imahot-desker,whichisgoodbecauseyougettositwithdifferentpeopleinthehot-deskareas.Andyouregivenaplacetostoreyourthings.Headofficestaffnumbersbetween1,200and1,500people,Palmersays.ThecompanyhasfourothermainofficesintheUK.Thenatureoftheorganization,whichencompassessalesandmarketing,globalservices(thebiggestdivision),developingmarkets,researchanddevelopmentandmanufacturing,meansthattheopportunitiesatthecompanyvaryfromserviceengineerstosalesrolesandconsultants.,OpportunitiesforpromotionTrainingandstaffdevelopmentApensionArewardandrecognitionscheme,Perksincludeafinal-salarypensionschemeandvariousdiscountschemes.Therewardandrecognitionschemeisalittledifferent,