河北省石家庄裕华区2020高考英语 阅读类一轮练习（5）

石家庄市雨华区2020年高考英语阅读练习(5)阅读以下4篇短文，在每个小标题后给定的A，B，C或d的4个选项中选择最合适的选项。Jacqueline bouviter Kennedy onassis was one of the most private women in the world，Yet when shewent to work as an editor in the last two decades of hhhhafter the death of her second husband，Greek shipping magnature Aristotle on assis，JAC queline s close friend and former webafter considerations，Jacqueline accepted it . perhaps she hoped to find there some ideas about how to live her own life .shebeame not less but more interested in reading。For the last 20 years of her life，Jacqueline worked as a publisher s editor，first at Viking，then at doubleday，Pursuingthe book went on to become an international best-seller。she dealt，too，with Michael Jackson as he prepared his autobio graphy，Moonwalk。Jacqueline may have been hired for her name and for her social relations，but She soon proved her worth . her choices，Suggestions and widespreadher books are the autobio graphy she never Wrote。her role as first lady，in the end，was overshadowed by her performance as an editor。however，few knew that she had achieved so much。1.我们的can learn from the passage that Jacqueline。A.beame fond of reading after working as an editorB.was in charge of publishing 100 booksC.promoted her books through social relationsD.gained a lot from her career as an editor2.the underlined sentence in the last paragraph probably means that .A.Jacqueline ended up as an editor rather than as first ladyB.JAC queline s life as first lady was more color ful than as an editorC.Jacqueline was more successful as an editor than as first ladyD.JAC queline s role as first lady was more brilliant than as an editor3.what can be inferred from the passage？A.Jacqueline s two marriages lasted more than 20 years。B.JAC queline s own publishing firm was set up eventually。C.JAC queline s views and beliefs were reflected in the books she edited。D.Jacqueline s achievements were widely known。4.The passage is mainly。A.an introduction of Jacqueline s life both as first lady and as an editorB.a brief description of Jacqueline s lifeling experieencesC.a brief account of Jacqueline s career as an editor in her last 20 yearsD.an analysis of Jacqueline s social relations in publishing参考答案 1 - 4，DCCC社会生活阅读理解in the more and more competitive service industry，it is no longer enough to promise Customer satisfaction . today，Customer delightit is accepted in the marketing industry，and confirmed by a number of researches，that customers receiving good service will promote busingthose treated badly will their tales of woe to up to 20 erestingly，80 percent of people who feel their complai are handled fairly will stay loyal。new challenges for customer care have come when people can obtain goods and services through telephone call centers and the internet . for example“many people do not like taling to machines”，says dr.storey，senior letures in marketing at city university business school .“banks，for example，Encourage staff at callcenters to use customer data to establish instant and good relationship with them .the aim is to make the customer feel they k Now you that you can trust themthe sort of comfortable feelings people have during face-to-face chats webrecommended ways of creating customer delight include : under-promising and over-delivering(saying that a repair will be carring)replacing a faulty product immediately；throwing in a gift voucher as an unexpected“thank you”to regular customers；And always returning calls，even when they are complatus。aiming for customer delight is all very well，but if services do not reach the high level promised，Dis appointment or worse will be the resultthis can be eased by offering an apology and an explanation of why the service did not meet usual standard S with empathy(for example， I knowairlines face of the toughost challenges over customer care . fierce competition has convtinced them that de lighting passengers is an importangersFor British Airways staff，A winning telephone style is consired v