商务英文邮件PPT幻灯片课件

商务英语businessenglish英文电子邮件写作规范,2018.09EmmaXiao,1,你出现过以下情况吗？,有时你明知道打电话效果会更好，却用电子邮件发送了消息你利用电子邮件发送过于私人或机密内容，过后又懊悔不已有时候匆忙发送电子邮件，未添加问候语或结束语常常未仔细检查语法、拼写及标点错误就发送电子邮件有时候忘记在邮件中添加附件发出邮件后希望能追回，可惜为时已晚你已经很长时间没有整理或删除电子邮件一听说需要写电子邮件就头疼，动不了笔,2,这封邮件有无不妥之处？,From:Harry.Limpresto.co.myTo:shirleyCc:Subject:HELLO!hiShirleyHopethingsrwellwithu,itsgood2knowthatuwillbebackinmalaysiaagaininnovtoholdyourseminaroneffectivebizwriting.PLSLETMEHAVESOMEFREEDATEwhileuroverhere.somebookstoresrinterestedinatalkandsingingevent,Ihopeuwillagreetotakepart.tnks&rgsHarry,3,英文电子邮件写作规范,4,EMAIL的基本结构,5,Email基本结构,To:shirleyCc:Bcc:信头Subject:HELLO!Attachments:hiShirley称谓（问候语）正文Hopethingsrwellwithu.Itsgood2knowthatuwillbebackinmalaysiaagaininnovtoholdyourseminaroneffectivebizwriting.PLSLETMEHAVESOMEFREEDATEwhileuroverhere.somebookstoresrinterestedinatalkcumsingingevent.Ihopeuwillagreetotakepart.结尾tnks&r结尾敬语Harry落款签名,主体,6,1、信头,7,1.1主题Subject,构成：单词/名词性短语/完整句（一般不超过35个字母)练习：判断下列表达是否准确GreetingsSuppliertrainingMeetingson22Julyhasbeencanceled.gotohospitalprofessionaltraineesfromsistercompanyshouldabidebyruleoflocalcompany.大小写规则：方法1：将位于句首的单词和专有名词的首字母大写即可方法2：将实词（名词、动词、形容词、副词、代词等）每一个单词的首字母大写。练习：判断下列表达是否准确NewE-mailAddressNotificationDetailedcalculationdetailedcalculation,8,1.1主题subject,主题框内容应简单明了，但切忌含糊不清。例如：pricingpolicymeeting（定价政策会议）letterofapplication（申请信）练习：判断下列表达是否准确MeetingNewsaboutthemeetingTomorrowsmeetingcanceledGreetingsGreetingsfromDDCCompanyPleasecometopickyourcard.,9,2.主体,10,2.1正文格式,DearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxx.Sincerelyyours,XXX,DearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxx.Sincerelyyours,XXX,DearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxx.Sincerelyyours,XXX,11,2.1正文格式,DearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxx.Sincerelyyours,XXX,DearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxx.Sincerelyyours,XXX,DearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxx.Sincerelyyours,XXX,12,2.1正文格式,DearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxx.Sincerelyyours,XXX,DearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxx.Sincerelyyours,XXX,DearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxx.Sincerelyyours,XXX,13,2.2称谓,称谓之后一般用逗号，如DearStella,14,2.2称谓,若无法得知收件人姓名，可用:DearSirorMadam,Ladiesandgentlemen,DearColleagues,Dearall,Towhomitmayconcern,DearCommitteeMember,DearMeetingPlanner,DearPurchasingAgent,15,2.3问候语,Longtimenosee.Howhaveyoubeen?好久不见，最近你好吗？Ihopeyouaredoingwellrecently.希望你近来过得很好。Ihopethingsaregoingwellwithyou.希望你近来过得很好。Howwasyourtrip/vacationtoBeijing?你去北京的旅行/假期过得如何？FirstletmestartbywishingyouandyourstaffaHappyNewYear.首先祝你和你的同事新年快乐。,16,2.4开头,商务邮件不需要过多的寒暄，恰当的称呼和招呼之后就可直接进入主题。通常在第一句说明邮件的目的。例如：Iamwritingtoinquirewhetheryoucanprovidedyourlatestcatalog.我来信是要询问您是否能提供贵公司最新的目录。Weareinterestedinyourrangeofofficesupplies.我们对你们的办公用品感兴趣。Afteracarefulreviewofyouroperations,webelievethatyourcompanyisidealformeetingourOEMneeds.在仔细检视你们的运营状况后，我们认为贵公司非常符合我们的代工制造需求。,17,练习,请根据下列情境写开头句：需要与对方商榷讨论方案细节的时间，你现在发送邮件给对方，询问下周二下午2点到4点是否合适。昨天的会议上对方要求发送项目的具体介绍，你现在将所需文件通过邮件（附件）发送给对方。前一次会议约定周五给对方发送合同，你现在发送邮件与对方再次确认，将于周五把合同发送给对方。你需要对方协助你处理一些事项。,18,参考答案,Idliketodiscussthedetailswithyou.IsTuesday1400-1600convenientforyou?我想和您谈谈修订的事。这周二下午两点到四点您有空吗？Attachedarethedocumentsyourequestedatthemeetingyesterday.昨天会议上您要求的文件已附上，请查收。Asdiscussedatthemeeting,IllsendyouthenewcontractbythisFriday.正如我们在会上所讨论的，我将在周五前给您发送心的邮件。Ineedyourhelpinthefollowingmatter.我需要你协助处理以下事项。,19,2.5主体内容,主体段应简单明了，调理清晰，过长的内容不易阅读且容易让对方抓不住重点。确保调理清晰，合理分段，避免将所有内容全部集中在一个主体段内写完。若有多条建议或事项要阐述，可以用条例式的方法呈现，使内容更清晰易读。为了能更灵活地排版，可以把这些信息作成附件形式，以方便对方将其打印出来。,20,2.5主体内容常用句型,21,2.5.1.通知/公告,informsbthat/informsbofsth通知某人某事Iamwritingtoinformyouthattherearesomesmallchangesinthescheduleformyvisittoyourcompanynextweek.我写这封信是要通知您，我下周造访贵公司的行程将有些许变动。ThisistoinformallemployeesofrecentstaffchangesatKYLECo.此乃通知所有员工Kyle公司最近的人事变动。notifysbthat通知某人某事ThisletteristonotifyyouthatourofficewillbeclosedonMonday.这封信是要通知你们，我们公司周一不营业。beadvisedthat告知某人某事Pleasebeadvisedthatitistimetoprepareyourannualsalesreports.特此告知：该是各位准备年度业绩报告的时候了。,22,2.5.2.发起会议,sbwouldliketohaveameetingin/on/at时间about内容IwouldliketohaveameetingintheafternoonaboutourdevelopmentplanningfortheprojectA。今天下午我建议我们就A项目的发展计划开会讨论一下。WedliketohavethemeetingonOct30.十月三十号开会。sbwouldliketotalktosbabout内容bymail/overthephoneIwouldliketotalktoyouoverthephoneregardingissuesaboutreportdevelopmentandtheXXproject。我想跟你电话讨论下报告进展和XXX项目的情况。,23,2.5.3.询问信息/反馈/建议,Anyquestion,pleasedonthesitateto/feelfreetoAnyquestion,pleasedonthesitatetoletmeknow.有任何问题，欢迎和我们联系。Feelfreetogiveyourcomments.请随意提出您的建议。Lookforwardtoyourfeedbacks/suggestions/opinionsThankyouandlookforwardtohavingyouropinionontheestimationandschedule。谢谢你，希望能听到更多你对评估和日程计划的建议。Lookforwardtoyourfeedbacksandsuggestionsoon。期待您的反馈建议！,24,2.5.3.询问信息/反馈/建议,havesomequestionsabout对有一些疑问IhavesomequestionsaboutthereportXX-XXX我对XX-XXX报告有一些疑问.FortheassignmentABC,Ihavethefollowingquestions:就ABC协议，我有以下几个问题：ItwouldbeniceifyoucouldprovideabitmoreinformationonItwouldbeniceifyoucouldprovideabitmoreinformationontheusersbehavior.您若是能够就用户行为方面提供更多的信息就太感激了！wouldappreciateAtyourconvenience,Iwouldreallyappreciateyougivingusyouropinion.如果可以，我希望你能负责这件事情。Youropinions/comments/suggestionsarewelcome.欢迎您的意见/评论/建议,25,2.5.4.确认,Confirmsth/that确认Reconfirmsth/that再次确认Thiswillconfirmthatwehaveplacedaphoneorderwithyouthisafternoon.来信是确认今天下午我们已电话下单一事。ThisistoreconfirmourscheduledappointmentforWednesday,November16,2013.此信是要再次确认我们排定会面的时间为2013年11月16日星期三。Verify/clarifythat或verify/clarifysthIamwritingtoclarifythatthetimeanddateforourmeetingwillbeWednesday,November16,2014.此信旨在确认我们会议的时间和日期为2014年11月16日星期三。foryourconsideration/approvalIampleasedtopresentournewproposalforyourconsiderationandapproval.很高兴向您呈交我们新的提案，并请您审核通过。,26,2.5.5.回复/反馈,Thankyoufor/Thanksfor感谢ThankyouforyouremaildatedSeptember8.感谢您9月8日的来信。bepleased/happytoIamveryhappytoacceptyourinvitationtotheparty.我欣然接受您的宴会邀请。Pleaseseecomments/suggestions/opinionsbelowPleaseseecommentsbelow.请看下面的评论。Mycomments/answers/suggestions/areMyanswerstoyourquestionofthisprojectareinredbelow.我就你对该项目疑问的回答已在下面标红。addsomecommentsto就xxx添加了一些备注Iaddsomecommentstothedocumentforyourreference.我就文档添加了一些备注，仅供参考。,27,2.5.6.表达感谢,Thankyou/thanksfor感谢Thankyousomuchforthecooperation.谢谢你的合作！Thanksforyourtimeinorganizingtheevent.感谢您花时间筹划这项活动。(really)appreciate对表示感谢is/areappreciated.Ireallyappreciatetheeffortyouallmadeforthissuddenandtightproject.对如此紧急的项目您做出的努力我表示十分感谢。Reallyappreciateyourhelp!非常感谢您的帮助！Weallappreciateyourhelpandkindthoughts.我们一致感谢你们的协助和体贴。,28,2.5.7.致歉,besorrythat/forsth抱歉Iamverysorryfornotbeingatthemeeting.我对没有能够出席会以表示非常抱歉。IamsosorrythatIcouldntmakeit.非常抱歉我没有到。(sincerely)apologizefor就xxx真诚道歉Isincerelyapologizeforthismisunderstanding.对造成的误解我真诚道歉。IapologizeforthelateaskingbutwewanttomakesurethecorrectnessofourimplementationASAP。很抱歉现在才进行询问，但是我们需要尽快核实执行信息。,29,2.5.8.列表,is/areasfollowsThecurrentstatusisasfollows:12目前数据如下：12followingTodaywewouldliketofinishfollowingtasksbytheendofday:1.2今天我们要完成的任务：1.2OurteamherereviewedthenewestSCMpolicyandhasfollowingconcerns:1.2我们阅读了最新的供应链管理政策，做出如下考虑：1.2,30,2.5.9.发送附件,Pleasesee/findtheattached请见附件Attachedpleasekindlyfind/see请见附件Pleasefindtheattachedoverviewofournewproduct.请见附件，关于我们新产品的概述。Attachedis/are附上Attachedisacustomer-servicesurveyaswewouldlovetoknowyourthoughtsonourproductsandservices.附上客户服务调查，我们希望了解您对于我们产品及服务的看法。Iveattached我附上Iveattachedsomeofthepictureswetookduringourvisit.我附上一些旅途所拍照片。,31,2.6结尾,32,2.6.1一般性结尾,Ilookforwardton./doing我期待Ilookforwardtoyourresponse.我期待您的答复。Ifyouhaveany,pleasefeelfreeto/donthesitatetodo如果你还有其，请尽管Ifyouhaveanymorequestions,pleasefeelfreetocontactme.如果你还有其他问题，请尽管和我联系。PleaseletmeknowifIcan如果我能，请让我知道PleaseletmeknowifIcandomoretosupportthis.如果还有别的我能做的来支持该项目，请告诉我。wouldappreciateanyfeedback/suggestions若有任何意见，请不吝赐教Iwouldappreciateanyfeedbackyouhave.若有任何意见，请不吝赐教,33,2.6.2商务性结尾,Lookforwardtoourcontinuedcooperation.期盼我们能继续合作。Thisemailisnotforgeneraldistribution.请勿公开散布这封电子邮件。Wehopethatourpromptandefficienthandlingofyourorderwillleadtoyourbecomingaregularcustomer.期盼我们迅速、有效处理您的订单能让您成为我们的老主顾。Forfurtherinformation,pleasecontactCustomerServices.如需更多相关讯息，请洽客服部。Pleasedirectanyquestionsyoumayhavetomyofficeat4388-3899.如有任何问题您可拨打我办公室电话：4388-3899。,34,2.6.3请对方回应,Pleasecontactme/letmeknow/callme/e-mailmePleasecontactmeatyourearliestconvenience.烦请您方便之时尽快与我联系。Pleaseletmeknowatyourearliestconveniencewhetheryouwillbeattendingthisworkshop.烦请您方便之时尽快告知我们您能否参加会议。Pleasecallmewhenyouvehadtimetolookovertheattachedmaterial.您方便浏览附件中的材料时，烦请您电话告知我。Isitpossible/convenient/foryoutoIsitpossibleforyoutodecideassoonaspossible?Weneedtomaketheannouncementbytheendoftheday.麻烦您可否尽快决定？我们需要在今天之内宣布此事。,35,2.6.4结尾表达主动联系,willbeincontactwithyou/callyou/writetoyou/emailyouIwillbeincontactwithyouwithinthenextcoupleofdays.接下来几天我会与您进行联系。Iwillcallyounextweektoarrangeadateandtimeforapresentationandtoansweranyquestionsyoumayhave.下周我会给您打电话，安排时间和日期就您可能会产生的疑问进行讲解。Iwille-mailyounextweektoansweranyquestionsyoumayhaveandtoarrangeaconvenienttimetomeetdodiscussthedetailsofthisventure.下周我会发邮件解答您的任何问题，并且安排合适的时间见面讨论风险的细节。,36,2.7敬语&落款,37,2.8签名,姓名/英文名公司名称工作地址联系方式网页链接公司宣传logo,38,范文赏析,DearColleagues,Wearegladtoinformthatthenew“StandardProcedureofPosterDisplay”willtakeeffectonOct15,2018.ThisstandardprocedurecontainsthestandardprocessesandinstructionofposterdisplayattheDaimlerChinaPremises,aimingtocreateagoodworkingenvironmentforallstaff.HighlightsofStandardProcedure:Noposterdisplayisallowed,exceptwithwrittenapprovalinadvanceinaccordancewiththisStandardProcedure.ThepostershouldbedisplayedatthedesignatedpublicareaofDaimlerPremises.Double-sidetapeisNOTallowedtobeused.Therequestorisresponsiblefortakingdowntheexpiredpostertimely.Youareencouragedtoreadandgetwellacquaintwiththerul