XX考研阅读理解预测模拟题英语一

XX考研阅读理解预测模拟题英语一 以下xx考研阅读理解预测模拟题：英语一由出guo考研政治频道为您独家提供，欢迎大家参考。 Text 9 For thousands of Canadians, bad service is neither make-believe nor amusing. It is an aggravating and worsening real-life phenomenon that enpasses behavior ranging from indifference and rudeness to naked hostility and even physical violence. Across the country, better business bureaus report a lengthening litany of plaints about contractors, car dealers, and repair shops, moving panies, airlines and department stores. There is almost an adversarial feeling between businesses and consumers. Experts say there are several explanations for ill feeling in the marketplace. One is that customer service was an early and inevitable casualty when retailers responded to brutal petition by replacing employees with technology such as 1800 numbers and voice mail. Another factor is that business generally has begun placing more emphasis on getting customers than on keeping them. Still another is that strident, frustrated and impatient shoppers vex shop owners and make them even less hospitable especially at busier times of the year like Christmas. On both sides, simple courtesy has gone by the board. And for a multitude of consumers, service went with it. The Better Business Bureau at Vancouver gets 250 plaints a week, twice as many as five years ago. The bureau then had one plaints counselor and now has four. People plain about being insulted, having their intelligence and integrity questioned, and being threatened. One will hear about people being hauled almost bodily out the door by somebody saying things like “I dont have to serve you!”or “This is private property, get out and dont e back! ” What can customers do? If the bureaus arbitration process fails to settle a dispute, a customers only recourse is to sue in claims court. But because of the costs and time it takes, relatively few ever do. There is a lot of support for the notion that service has, in part, fallen victim to generational change. Many young people regard retailing as just a bead-end job that youre just going to do temporarily on your way to a real job. Young clerks often lack both knowledge and civility. Employers have to train young people in simple manners because that is not being done at home. Salespeople today, especially the younger ones, have grown up in a television-puter society where theyve interacted largely with machines. One of the biggest plaints from businesses about graduates is the lack of inter-personal skills. What customers really want is aess. They want to get through when they call, they dont want busy signals, they dont want interactive systems telling them to push one for this and two for thatthey dont want voice mail. And if customers do not get what they want, they defect. Some people go back to local small businesses: the Asian greengrocer, a Greek baker and a Greek fishmonger. They dont wear name tags, but one gets to know them, all by name.490 words 1 At a business place of bad service, the worst one can get is._ A indifference and rudeness B naked hostility and physical violence C having intelligence and integrity questioned D being insulted and threatened 2 One of the reasons for such ill feeling in the marketplace is that._ A shoppers are usually strident, frustrated and impatient B shoppers often take businesses to court C businesses use new technology instead of employees D businesses try every means to get customers 3 What changes have taken place at Vancouver Better Service Bureau in the past five years? A More effective. B Less bureaucracy. C More business. D Better staff. 4 Young clerks often lack interpersonal skills chiefly because they_ Aare skilled in dealing with machines, not people B are not trained in simple manners at home