沟通技巧-英文ppt课件

COMMUNICATIONSKILLS.,1,COMMUNICATIONSKILLS,BY:-AKBARALI.,2,COMMUNICATIONSKILLS,WELCOME!,3,“Winningisbeginning.Beginningishalfdone.”,4,COMMUNICATIONSKILLS.,“DonotdodgeyourdifficultiesFacethemandgreetthemTimewillcomeWhenyouwilldefeatthem!”,5,COMMUNICATIONSKILLS.,“Theplacetochangetheworldfirstisinourownheartwhenyouchangeyourbelief,youchangeyourexpectations;whenyouchangeyourexpectations,youchangeyourbehaviour;whenyouchangeyourbehaviour,youchangeyourattitude;whenyouchangeyourattitude,youchangeyourlife.(Eisenhower),48,COMMUNICATIONSKILLS.,LISTENING,49,COMMUNICATIONSKILLS.,LISTENING,“Theotherhalfofcommunicationskills.andanessentialkeytoincreasingyourresults.”,50,COMMUNICATIONSKILLS.,WhenyourearrangetheletterLISTEN,whatworddoyouget?,LISTENING,51,COMMUNICATIONSKILLS.,SILENT,52,COMMUNICATIONSKILLS.,LISTENINGYouwillalwayslearnmorebylisteningthanbyspeaking.Mostpeopleneedandwantsomeonewhowilllistentothemwithindividualattention.,COMMUNICATIONSKILLS,53,COMMUNICATIONSKILLS.,LISTENINGListen85percentofthetime,speak15percent,yourwholeworldwillshift,andyouwilllearnmore,too.Peoplevalueagoodlistener.,COMMUNICATIONSKILLS,54,COMMUNICATIONSKILLS.,ActiveListening:-Focusattentiononspeaker&avoidanydistraction.-Maintaineyecontact.-Conformityoffeelings.-ListenforCentralIdeas.-Matchbodylanguage&voicetone.,COMMUNICATIONSKILLS,55,COMMUNICATIONSKILLS.,LISTENINGGUIDELINE:-LISTENPHYSICALLY:-LISTENMENTALLY:-THEFLOWERFORMULA:-,THEFLOWERFORMULA:-F=FACETHEOTHERPERSONDIRECTLY.L=LEANTOWARDSTHESPEAKER.O=OPENYOURPOSTURE.DONOTCROSSYOURARMS/LEGS.W=WATCHTHESPEAKER.MAINTAINGOODEYE-CONTACT.E=ENERGIZEYOURLISTENING.DONOTSTAND/SITRIGIDLY.R=RELAXWHILEYOULISTEN.AVOIDSHOWINGTENSION.,56,COMMUNI