酒店英语口语 Check in 2.ppt

Warm-upQuestions:Whatafrontdeskshouldbelike?2.Whatshouldbeawareofwhendealingwithgroupregistrations?why?,ReservationformVSRegistrationform,Reservationform:ThenameoftheguestTimeofarrivalanddepartureTheaddressoftheguestThetelephonenumberoftheguestTheroomtypethattheguestrequiresThecorrespondingratefortheroom,ReservationformVSRegistrationform,Registrationform:RoomnumberPersonalinformationNationalityPassport/visanumberTimeofarrivalanddepartureWherefromandwhereto,arrivallist应到客人名单Advancedeposit预付定金Keycard钥匙牌Confirmedfax确认的传真Registrationform入住登记表Amorningcall叫早Luggagecollect出行李Buffet自助餐Breakfastvoucher早餐券,Dialogues,UsefulWords&Phrases,1.WouldyoupleasefilloutthisformwhileIpreparethekeycardforyou?2.Pleasemakesurethatyouhaveitwithyouallthetime.3.Ifyouareready,Illcallthebellboyandhelltakeyoutoyourroom.4.Ihopeyouenjoyyourstaywithus.5.Youarescheduledtocheckouttomorrowmorning,UsefulExpressions,6.Wouldyoupleasesignyournamehere?7.Hastherebeenanychangeinyourschedule?8.PleasehandthembacktotheReceptionDesktomorrowmorningwhenyoucheckout.9.Oursingleroomsaresoldout.10.Wouldyoulikemetohelpyouwithit,Madam?11.Iwillneedyourpassportforjustaminute.,UsefulExpressions,12.JustafewbitmoreinformationandIllbedone.13.Ifyouwillpleasesignonthebottomrighthandcornerthatcompletestheformalities.14.Wewouldlikeyoutochangetoanotherroom.15.Wearesorryfortheinconvenience.16.Whattimeisitconvenientforyoutochangeyourroom?,UsefulExpressions,UsefulSentencePatterns,1.Askingtheclientaboutthereservation2.Registeringtheclient3.Whentheroomisnotready4.Givingtheguesthiskeyandroomnumber5.Friendlypartingremarks.,Describethepicturebelow,usingatleast5sentences.,MissShowers,whoisareturnguestoftheGrandViewHotel,iswalkingtowardstheFrontDesk.Shewillstayforhalfamonth.Shehasbookedastandardroom.Sheasksifshecanenjoyaspecialrate.,Makethreedialogueswithyourpartneraccordingtothefollowingsituations.,AvisitorwantstoseeMr.DavidBrownfromAustralia.Theclerkcheckstheguestlist,callstotheroomandthenasksthevisitortowaitinthelobbyfortheguest.,JohnSmithisstandingattheReceptionDesk.Hesayshedoesnothaveareservation.Unfortunatelythereisnovacancy.TheFrontDeskclerksuggestshimwaitinguntil6:00p.m.ortakingaroomatanearbyhotel.,1.以上报价另加收15%服务费。Aboveratesaresubjectto15%surcharges.2.十二岁以下儿童与父母同住且不要求加床，酒店将不另加收费用。Nochargeforchildrenunder12yearssharingparentsroomwithoutextrabed.3.对旅行社给予10%的佣金。Thecommissionratefortravelagencyasbonusis10%.,Exercises,TranslatethefollowingintoEnglish,Exercises,4.所定之客房将保留至下午6:00(以信用卡保证及已交纳押金者除外)。Reservationsareonlyhelduntil18:00,unlessguaranteedbycreditcardorfistnightdeposit.5.入住和退房时间:中午12:00。Checkinandcheckoutat12:00noon.,Exercises,6.提供不吸烟客房和残疾人客房。Non