高考应用文之抱怨投诉信PPT课件

.,1,抱怨投诉信简介：在人们的生活中经常会发生一些事情，诸如：消费利益受到损害、个人名誉受到侵犯、正常生活和工作受到干扰等。公民有权向相关部门抱怨或投诉，目的是要解决问题。,.,2,流程,提出抱怨并表示遗憾阐述问题发生的经过指出问题引起的后果提出批评及处理的意见或敦促对方采取措施,.,3,IamsorrytotroubleyoubutIamafraidthatIhavetomakeaseriouscomplaint.IamsorrytotellyouthatthereshouldbecausetocomplainaboutIreallyhatetocomplain,butonethingisreallydisturbingme.,“提出抱怨并表示遗憾”套语：,.,4,Duringthefivedaysthecamerahasbeeninmypossession,problemshaveemergedoneafteranother.Foronething,thescreenisalwaysblack,makingthecameranodifferentfromatraditionalone.Foranother,thebatteryisdistressingasitsupportsthecamerasoperationforonlytwohours.The“COLDCONTROL”ofthefridgedoesntwork.Andwhenitworksitmakesmuchnoises.Ihaverungyourservicecenterseveraltimes,butnobodycame.,“阐述问题发生的经过”套语：,.,5,ThenoisedisturbsmysleepsothatIcantconcentrateonmyworkduringtheworktime,andasaresult,Ihavemadeseveralmistakesthesedays.Formethisenvironmentisverydifficulttomakestudies.,“指出问题引起的后果”套语：,.,6,Ithinkitshightimethatyourealized.Weknowthatyouarenotgenerallycareless,butwewouldlikeyourassurancethatthiswillnothappenagain.Imustwarnyouthatunlessyoudosomethingaboutthesituation,Iwillbeforcedtotakelegalaction.Frankly,Iamnotpreparedtoputupwiththesituationanymore.Iwouldbeverygratefulifyoucouldlookintothematterassoonaspossible.AndIamlookingforwardtoanearlyreply.,“提出批评及处理的意见或敦促对方采取措施”套语：,.,7,模板一：,Dear_,Iamsorrytotellyouthatthereshouldbecausetocomplainabout_._.Thisisratherannoyingtome._.Whatyouchoosetodowiththispieceofinformationisentirelyuptoyou.Iamlookingforwardtoyourearlyreply._.Respectfullyyours,LiMing,.,8,范文：,DearSir/Madam,IamsorrytotellyouthatthereshouldbecausetocomplainabouttheSONYwalkmanIhaveboughtfromyourshoprecently.YoursalesassistanttoldmethatIneedntquestionaboutitsqualitybecauseSONYisafamousinternationalbrand.AfterIcamebacktoschoolandtriedtoenjoymyfavoritemusicbyusingthelooking-goodwalkman,Icouldnthearanythingthroughitsearphones.IborrowedearphonesfrommyclassmateandthistimeIheardthesoundveryclearly.SoIthinktheremustbesomethingwrongwiththeearphones.Thisisratherannoyingtome.Asastudent,ImustimprovemyEnglishasquicklyaspossible.ThatsthemainreasonwhyIboughtthewalkman.Butunabletouseit,nowIcannotstudyaccordingtotheschedule.Whatyouchoosetodowiththispieceofinformationisentirelyuptoyou.Iamlookingforwardtoyourearlyreply.Otherwise,Iwouldaskyoutogivemearefund,orIwouldcomplaintotheConsumersAssociation.Respectfullyyours,LiMing,你叫李明，最近去商店买了一台索尼的随声听，现有可能耳机质量问题。请结合下面提示向该店外籍经理写一封英文信。问题：耳机没有声音。要求：回复、换货或退款。,.,9,模板二：,Dear_,Asa_,I_.Butrecently_annoyedme.Iamwritingtocomplain_.Themainprobleminvolves_.Totellyouthetruth,_._.Tomakemattersworse,_.Finally,wearelookingforwardtoyourquickdealingwiththematter.Thankyouforyourkindconsideration.Sincerelyyours,LiMing,.,10,范文：,DearSir/Madam,Asaregularcustomerofyourshop,Ihaveenjoyedshoppinginyourstore.Butrecentlysomethinghappenedinyourstoreannoyedme.Iamwritingtocomplaintheserviceinyourshop.Themainprobleminvolvesthecashiersattitude.Totellyouthetruth,forthefirsttime,Icaredaboutitless.However,earliertodayithappenedagain.ThismorningIpurchasedseveralthingstotaling￥8.40andhandeda￥20billtoathin,dark-hairedgirlwearinganametagwhichreadsLiLi.Sherangupthesaleandhandedme￥1.60inchange.IimmediatelypointedoutthatIhadgivenhera￥20bill,notaten.Tomakemattersworse,asshehandedovertherestofmychangeshemuttered,“Everyonemakesmistakes.”Ifthisisnotthelasttime,Iwillavoidshoppinginyourstoreaslongassheremainsbehindthecashregister.Thiskindofdeedsbringslosstoyourcustomers,which,thoughnotlargeinsumofmoney,maygreatlydamagethereputationofyourshop.Finally,wearelookingforwardtoyourquickdealingwiththematter.Thankyouforyourkindconsideration.Sincerelyyours,LiMing,你叫李明，最近去买了一个商店买东西的时候，店员找钱时少找了，且态度不好。请结合下面提示向该店经理写一封英文投诉信。问题：总共￥8.4，支付了￥20，只找￥1.6，你提出后，归还余款，但态度很差。要求：对该店员进行处罚或开除。,.,11,模板三：,Dear_,Mynameis_.Iventuretowritealettertoyouabout_.Thefocusofthecomplaintis_.Allinall,thereisstillmuchroomforimprovementasfaras_isconcerned.Idohope_.Thankyouforyourconsideration.Trulyyours,LiMing,.,12,范文：,DearMr.President,MynameisLiMing,ajunioroftheCivilEngineeringSchool.Iventuretowritealettertoyouaboutthecanteenserviceoncampuswhichhasgivenrisetoalotofcomplaintsamongstudents.Thefocusofthecomplaintisthepoorqualityofthefood.Thevegetablesaresoovercookedastolosetheirnutrients.Thepriceofthefoodissurprisinglyhigh.Besides,theattitudeoftheservicestafftothestudentsisnothospitableatall.Allinall,thereisstillmuchroomforimprovementasfarasthecanteenserviceisconcerned.Idohopewestillnotsufferforanotheryear.Thankyouforyourco