团队合作培训讲座(ppt 38页).ppt

团队合作WorkTeams:AnIntroduction讲师/lecture：AlanN.Date,作家MichaelNovak在描写篮球队时说，队员们以一定的游戏形式、节奏和较高的速度运动着，我们不能只看到一个一个的球员，而应看到的是整个球队的活动。TheauthorMichaelNovak,inwritingaboutbasketballteams,saysthattheymoveinpatterns,inrhythmsandathighspeed.Hesaysdontlookatoneindividualonly,butattheteamactingtogether.,培训目标/LearningObjectives组织中的工作团队特点/Explainthepopularityofworkteamsinorganization工作群体与工作团队的区别/Contrastworkgroupswithworkteams建立高绩效团队/High-performingworkteams,内容/Outline什么是团队？什么是群体？/Definition:-Workteams;Workgroups公司团队与工作群体/Companyworkteamsandworkgroups成功团队特征/Charactersofsuccessfulworkteams演练/Exercises,工作团队与工作群体比较ComparingWorkTeamsandWorkGroups,(图示1/Figure1)工作团队/WorkTeams工作群体/WorkGroups集体绩效目标信息分享CollectivePerformanceGoalShareInformation积极的协作中立的（有时有负作用）PositiveSynergyNeutral(SometimesNegative)个人的和共同的责任个人的IndividualandMutualAccountabilityIndividual互补的技巧随机和变化的ComplementarySkillsRandomandVaried,通过共同努力，实现团队协作Aworkteamgeneratespositivesynergythroughacoordinatedeffort,北京枫华世创企业管理顾问有限公司BeijingTopgainsmanagementConsultingCo.,Ltd.,工作群体/Workgroup群体主要是通过信息分享、做出决策，来帮助群体成员完成他自己的本职工作。Agroupthatinteractsprimarilytoshareinformationandtomakedecisionthatwillhelpeachgroupmemberperformwithinhisorherareaofresponsibility.,工作团队/WorkTeam团队通过集体的协调努力工作，进行积极的协作Agroupthatengagesincollectiveworkthatrequiresjointeffortandgeneratesapositivesynergy.,传统管理的弊端SomeAreasofWeaknessTraditionalManagementStyles,1、指挥与控制/Dictatorial&Controlling2、从上而下(完全或大部分)/Topdown(Completelyormostly)3、缺少反馈机制（或无人听）/Lackoffeedbackmechanisms(ornotlistenedto)4、重阶层而非能力/Hierarchical,notmeritocracy5、不恰当的解释/Inadequateexplanations6、缺少可度量的目标/Lackofmeasurablegoals7、模糊的时间限制/Vaguetimelimits8、责任与权利不对等(或不充分)/Responsibility,but(orinadequate)authority,团队与传统部门相比的优点Advantages:teamsovertraditionaldepartment,1、灵活性/Flexibility2、有助于对变化的环境做出反应Responsivenesstochangingenvironments3、组建、发展、重新定位以及解散速度快Speedofassembly,deployment,refocusing,anddisbandment4、工作满意/Jobsatisfaction,成功团队的特点Characteristicsofsuccessfulworkteams,高效团队EffectiveTeams,1、明确的目标Cleargoals,4、统一的Unifiedcommitment,5、良好的沟通Goodcommunication,3、相互信任Mutualtrust,7、高效的领导Effectiveleadership,9、外部支持Externalsupport,8、内部支持Internalsupport,6、谈判技能Negotiatingskills,2、相关技能Relevantskills,1、明确的目标/Cleargoals理解目标/Understandgoals相信其价值及重要性/Believeworthwhileandimportant,2、相关技能/Relevantskills拥有技术技能/Possesstechnicalskills拥有与别人一起工作的性格/Possesspersonalcharacteristicsforworkingwithothers,3、相互信任/Mutualtrust相信别人的正直、特点和能力/Believeinintegrity,character,andabilityofothers.,4、共同承担Unifiedcommitment团队的认同/Identifywithteam为团队目标奉献/Dedicatetoteamsgoals为实现团队目标而心甘情愿/Willingnesstoapplyselftoachievegoals,5、良好的沟通/Goodcommunication沟通能力（口头与非口头）/Abilitytocommunicate(verbalandnon-verbal)反馈/Feedback,6、谈判技能/NegotiatingSkills面对和解决不同情问题的能力/Abilitytoconfrontandreconciledifferences,7、高效的领导/Effectiveleadership目标分类/Classifygoals提高团队成员的自信心/Increasemembersself-confidence培养、辅导与指导者、控制者/Coachandfacilitatorvsdirectorandcontroller,8、内部支持/Internalsupport培训、绩效评估体系、激励方案、人力资源支持/Training,evaluativeperformancemeasurementsystems,incentiveprograms,andsupportivehumanresourcesystems.,9、外部支持/Externalsupport配备所需资源/Provisionbymanagementofrequiredresources,回顾与问题讨论Review&DiscussionQuestion,1、如何理解团队合作在诸如美国、加拿大等这样一些高度个人主义的国家中如此迅速普及？/Howdoyouexplaintheincreasingpopularityofworkteamsinthecountries,suchastheUnitedStatesandCanada,whosenationalculturesplaceahighvalueonindividualism?,2、你宁愿单独工作还是成为团队中的一员？为什么？/Wouldyouprefertoworkaloneoraspartofateam?Why?,3、为什么在建设高绩效团队中，信任是如此重要？Whyistrustsoimportanttodevelopinghigh-performingworkteams?,4、组织中什么时候个人单独行动，能比团队合作取得更好结果？/Whenmightindividuals,actingindependently,outperformteamsinanorganization?,1、分成四五人的小组/Breakintoteamsoffourorfive2、每个团队成员加入团队后分享他/她人的一个成功的经验/Eachpersonintheteamistoshareapositiveexperienceheorshehashadwhileparticipatingonateam.3、完成第二步后，每个团队成员分享他/她人的一个失败的经验/Afterstep2hascompleted,eachpersononteamistoshareanegativeexperienceheorshehashadwhileparticipatingonateam.,4、分析以下问题的回答：Teammembersshouldnowanalyzethesharedresponses.,如果有的话，团队成员在描述一个成功经验时，你发现有什么共同特征？一工人失败经验呢？Whatcommoncharacters,ifany,didyouseewhenteammembersdescribedapositiveexperience?Anegativeexperience?,你的团队将从经验分享中获取什么来设计团队？或者来提高团队的效率？Whatimplicationscanyourteamdrawfromthesesharedexperiencesforthedesignofteam?Formakingteamsmoreeffective?,团队建设步骤/Stagesofteamdevelopment激励、委派、授权/Motivation,del