前台接待商务英语

Can i help you,sir?What can i do for you?这都是：我有什么可以帮助您的吗？I would like to ask you a favor.我可以提出一个要求吗？Would you let me know your fax number?可以告诉我您的传真机号码吗？Would it be too much to ask you to respond to my question by tomorrow?可以请你在明天以前回复吗？Could you consider accepting our counterproposal?你能考虑接受我们的反对案吗？I would really appreciate your persuading your management.如果你能说服经营团队，我会很感激。 I would like to suggest that we take a coffee break.我建议我们休息一下喝杯咖啡。 Maybe we should hold off until we have covered item b on our agenda.也许我们应该先谈论完b项议题。As a matter of fact, we would like to discuss internally regarding item b.事实上，我们希望可以先内部讨论b项议题。 May i propose that we break for coffee now?我可以提议休息一下，喝杯咖啡吗？ 我们来看看rose 这位前台是怎样接待来访客人的吧。Rose is a receptionist at modern office limited. In this part rose will speak to mr. Hussein, who has an appointment with the sales manager mr. Shelli at 11:30. Rose: good morning. Can i help you? Mr hussein: good morning. Is this modern office ltd.? Rose: yes it is. Mr hussein: i have an appointment with the sales manager at 11: 30. Rose: may i have your name, please? Mr hussein: hussein. Omar hussein. Im from the gulf trading company. Rose: let me see. Ah yes, mr hussein.please take a seat, mr hussein. Ill tell the managers secretary you are here. (dials) Maria: mr shellis office. Rose: hello maria, this is reception. Mr omar hussein is here. He has an appointment with mr shelli at 11.30. Maria: mr omar hussein? Rose: yes, hes from the gulf trading company. Maria: oh, yes, thats right. Ill come and fetch him now. Rose: thanks. (replaces phone) mr shellis secretary is coming down now. Mr hussein: thank you. Maria: mr hussein? Mr hussein: yes, thats right. Maria: im the sales managers secretary. Please come this way. Ill take you to his office. 前台接待访客常用会话（2） 一般的访客都是提前有预约的。但也有些没有预约的“不速之客”。这个时候前台应该怎样接待这些客人呢？我们看看rose 是怎么做的吧！ The second visitor is mr li. He has not an appointment, but he wants to see mr shelli. Mr li: good morning. Rose: good morning. Oh, mr li. How are you? Mr li: im fine, thanks, and you? Rose: oh, busy as usual. Do you want to see mr shelli? Mr li: yes, please. Rose: have you an appointment? Mr li: er. No, i havent. You see, i only arrived in the country this morning. Rose: well, i know hes busy at the moment but ill ask his secretary when hell be free. Please sit down. Mr li: thank you. (dials) Maria: mr shellis office. Rose: oh, hello maria. Its reception again. I have mr li here. He hasnt an appointment but hed like to see mr shelli. When will he be free? Maria: let me see . Well, hmmm, hell be free about 12.30. Can mr li wait? Rose: mr shelli will be free about half past twelve. Can you wait? Mr li: whats the time now? Rose: its nearly 12: 00. Mr li: oh thats fine. Ill wait. Rose: (to maria) maria, mr li will wait. Mr li: right. Ill fetch him when mr shellis free. Rose: thanks. (replaces phone) (to mr li) shell come and fetch you later. Mr li: thank you. Rose: where are you staying, mr li? Mr li: at the plaza. Rose: the plaza? Mr li: yes, i usually stay there. 前台接待访客常用会话（3）公司里常来的客户一般前台都熟悉。当然，也会有陌生人来造访。这不，mr lefere 来造访 mr ballito 了。且看rose如何处理。 Mr lefere: good morning. Rose: good morning. Can i help you? Mr lefere: er, yes. I have an appointment with mr ballito at a quarter past ten. Rose: may i have your name please? Mr lefere: paul lefere From the international hotel group. Rose: thank you. Please take a seat, mr lefere, and ill phone mr ballitos office. (dials) Opal: mr ballitos office. Rose: hello, opal. This is reception. Mr lefere is here for his 10:15 appointment. Opal: oh yes rose. Mr ballitos expecting him. He is in room 9 on the first floor. Rose: thanks. (replaces phone) mr l