厦门韦博英语培训整理外贸英语里面厦门韦博外贸英语学习：电话应答必掌握的15种商务英语

到韦博学习英语，更方便，更快捷 厦门韦博英语培训整理外贸英语里面() 厦门韦博外贸英语学习：电话应答必掌握的15种商务英语厦门韦博英语培训整理外贸英语里面() 厦门韦博外贸英语学习：电话应答必掌握的15种商务英语厦门韦博外贸英语学习：电话应答必掌握的15种商务英语电话问询是贸易中一种很常见的方式。对于生产或交易中遇到的各种问题，如果能通过电话方式解决，那便是最快捷、最有效率的。 情况 (一) 打电话的人找的是你自己Is Daisy there? (Daisy 在吗?) 我就是。This is she. 我就是。 (注: 男的用 This is he.)Youre speaking/talking to her.你正在跟她说话。 (注: 男的用 Youre speaking/talking to him.)This is Daisy. 我就是 Daisy。Thats me. 我就是。情况 (二) 打电话的人要找的人不在May I speak to Mr. Gates? (请问 Gates 先生在吗?)Hes not here right now. 他现在不在这里。Hes out. 他出去了。Hes in a meeting right now. 他现在正在开会。Youve just missed him. 你刚好错过他了。Hes just stepped out. 他刚好出去了。情况 (三) 打电话的人要找的人不在, 问对方是否要留言Can I talk to Mark? (我可以跟 Mark 讲话吗?)Hes out on his lunch break right now. Would you like to leave a message?他出去吃午饭了, 你要留言吗?Hes not available right now. Can I take a message?他不在, 我可以帮你传话吗?情况 (四) 打电话的人问他要找的人何时回来Do you know when he will be back?你知道他什么时候会回来吗?Im sorry. I dont know.抱歉, 我不知道。I have no idea. 我不知道。He should be back in 20 minutes.他应该二十分钟内会回来。情况 (五) 打电话的人问他要找的人在哪里Do you have any idea where he is?你知道他在哪里吗?Sorry. I dont know. 抱歉, 我不知道。Hes at work right now. Do you want his phone number?他现在在上班。你要不要他的电话号码?情况 (六) 打电话的人要找的人不在, 愿意接受对方的留言Can I leave a message? 我可以留个话?Yes. Go ahead, please. 可以, 请继续。Of course. Hold on for just a second so I can grab a pen and paper.当然, 稍等一下让我拿个纸笔。Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down.当然, 如果你可以等我一下下, 让我找张纸写下来。情况 (七) 接受对方留言时听不清楚, 希望对方重复When he comes back, can you have him call me at (206) ? 他回来后, 能不能让他打 (206) 这个号码给我?Can you repeat again, please? 能不能请你再重复一次?(Say) Again, please? 再说一次好吗?Pardon? 抱歉。(请再说一次)Come again, please? 再说一次好吗?Im sorry? 抱歉。(请再说一次)情况 (八) 对方希望留话, 怕听错了, 不想接受对方的留言May I leave a message? 我能否留个话?You know what? My English is not that great, and I dont want to miss anything. Would you mind calling back later? Im sorry. 你知道吗? 我的英文不是非常好, 我不想听错话。你介意稍后再打来吗? 我很抱歉。If you dont mind, could you please call back and leave a message on the answering machine? My English is not very good. 如果你不介意的话, 能否请你再打一次, 然后在录音机上留言? 我的英文不是很好。情况 (九) 打电话的人要找的人是别人, 请对方稍等Is Brandon there? Brandon 在吗? Yes, he is. One moment, please. 他在。请稍等。Hold, please. 请稍等。Hold on, please. 请稍等。Let me see if hes here. Hang on. O.K.?我看看他在不在。等一下, 好吗?情况 (十) 对方打错电话Can I speak to Alexander Walker?我可以和 Alexander Walker 说话吗?Alexander Walker? Im sorry, but theres nobody here by this name. Alexander Walker?抱歉, 这里没这个人。Im sorry. Im afraid youve got the wrong number.抱歉, 恐怕你打错电话了。What number did you dial? 你打几号?情况 (十一) 跟对方要求跟(打电话的人)刚刚已经通过话的人再讲话Can you put Daisy back on? I forgot to tell her something.你能否请Daisy再来听电话呢? 我忘了跟她讲一件事。Sure. Ill go get her. 当然! 我这就去叫她。情况 (十二) 电话没人接(或录音机)旁人/你 (接电话的人)Is he there? 他在吗?No one is there. 没人在。Nobody answered. 没人接。No. I got the answering machine. 没有! 是录音机。情况 (十三) 电话打不通Did it go through? (电话)打通了吗?The line was busy. 电话忙线。I got the busy signals. 电话忙线。情况 (十四) (因自己忙等原因)请别人去接电话甲/乙Paul, can you answer the phone? Im busy. Paul,你能不能去接电话? 我在忙。Can you get it, Paul? My hands are tied. Paul,你能不能去接电话? 我现在不能接。Yes, dear. 是的, 亲爱的。 情况 (十五) 接到无人电话(就是打来了却不说话的那种)旁人/你 (接电话的人)Who called? 谁打来的? No one. He hung up on me. 没人。他把电话挂了。Wrong number, I guess. He hung up without saying a word.打错了, 我想。他一句话也没说就把电话挂了。这一篇的电话对答篇 整理了几个录音机留言的参考范例。所有的例子都可以按自己的需要混合着用。16. 范例 (一)嗨!我是Abby。我现在不在家。请留言。 Hi! This is Abby. Im not home right now. Please leave a message.17. 范例 (二)嗨!这里是555-5555。我们现在不在。请留言。谢谢! Hi! This is 555-5555. Were not here. Please leave your message. Thank you.18. 范例 (三)嗨!我是Brenda。我现不能接电话。请你留言。我会尽快回你的电话。 Hi! This is Brenda. I cant come to the phone at this time. Please leave a message and Ill call you back as soon as possible.19. 范例 (四)嗨! 我是Aaron。我现在不是不在办公室里, 就是在电话中。请你留言。我会马上回你电话。 Hi, this is Aaron. Im either away from my desk, or on the phone. Please leave a message and Ill get right back to you.20. 范例 (五)嗨! 我是Ivy。对不起! 我错过你了。请在嘟声后留言。等我进来后就会回你电话。谢谢。 Hi, this is Ivy. Sorry. I missed you. Please leave a message at the tone. Ill get back to you when I get in. Thanks.Brief Introduction Basic Expressions 1. This is Dajiang Food Store. How may I help you? 这里是大江食品店。请问我怎样能帮到你呢？ 2. Could you put me through to the toy department? 请帮我接玩具部好吗？ 3. Id like to order 3 cases of beer. 我打算订购三箱啤酒。 4. My name is Tony Smith, Shanghai Hotel Room 2107. My phone number is 6567- 8900. 我叫托尼史密斯，住上海宾馆2107房间，我的电话号码是 6567-8900。 5. Please make a remittance of 1,500 Yuan for the books youve ordered. The postage is included. 您订的书请汇款一千五百元过来，邮资包括在内。 6. Hold on a moment please. 请稍等。 7. Ill see if she is in. 我去看看她有没有在。8. I am afraid she is out at the moment. 对不起，她这会出去了。 9. Ill be pleased to if I can. 如果能的话，我很高兴。 10. Extension 121, please. Sorry, the line is busy. 请接121号分机。 对不起，线路忙。 11. Could I speak to Mr. Johnson, please? Sorry, there is no one by the name of Johnson here. 我可以和约翰逊先生通话吗？ 对不起，这里没人叫约翰逊。 12. Could you hold on a minute? Ill get him for you. Certainly. Thanks. 稍等，我帮你去叫他。 行，谢谢。 13. Mr. Smith is tied up at the moment. OK. Ill call again later. 史密斯先生现在脱不开身。 好的，我回头再打电话过来。 14. I am sorry I wasnt in when you called. Thats all right. 很抱歉你来电话时我不在。 没关系。15. Operator, we were cut off. Could you reconnect me, please? Just a moment, please. 接线员，电话断了。可以替我重新接通吗？ 请稍等片刻。 16. Do you follow me? Yes, please go on. 打电话 听懂我的话了吗？ 听懂了，请接着谈。 17. Have you got it? Sorry. Do you mind repeating? 明白了吗？ 对不起，你介意再说一遍吗？ Conversations Dialogue 1 (O=operator) O: International Trading Co. . Good morning. L: Good morning. May I speak to Mr. Smith, please? O: May I ask whos calling, please? L: This is Miss Li from the United Textiles. O: Just a minute, Miss Li. (Switches lines) Mr.Smith, Miss Li from United Textiles wants to speak to you. S: Put her through, please. Hello, Mr. Smith speaking. L: Good morning, Mr. Smith. Im calling about the draft agreement you sent me - 这是国际贸易公司。早上好。 - 早上好。我想和史密斯先生 通话，可以吗？ - 请问您是哪位？ - 我是联合纺织品公司的 李小 姐。 - 请稍候，李小姐。（转线路） 史密斯先生，联合纺织品公 司的李小姐想和你通电话。 - 请把电话接过来。你好，我 是史密斯先生。 - 早上好，史密斯先生。我打 电话是为了你寄给我的那份 协议草案Dialogue 2 A: Marketing Managers Office. Can I help you? B: Mr. Smith, please. A: Sorry, he is out. B: What time do you expect him back then? A: Sorry, I am not sure. Can I take a message? B: No, thanks. I will call back later. A: Thats fine. Please call again later. B: OK. Thank you. Goodbye. - 这是营销经理办公室。请问 有什么事吗？ - 请史密斯先生接电话。 - 对不起，他出去了。 - 那你估计他什么时候回来？ - 对不起，我不清楚。你要留 个口信吗？ - 不用了，谢谢，我待会再打 过来。 - 那好。请过会儿再打来吧。 - 好的。谢谢你。再见。A: United Development Corp. May I help you? B: Id like to speak to Mr. Smith, please. A: Who shall I say is calling, please? B: This is Miss Zhang from ABC Corp. A: Im sorry, Miss Zhang, but Mr. Smith is not in at the moment. B: When will he come in, do you know? A: I suppo