登机服务人员英语培训

Unit 1 Service at the boarding gate(Regular Flight Services)登机口服务(一般航班服务)Dialogue 1p:这架飞机什么时候到达/起飞？when will the flight arrive in beijin？/(depart)a:预计上午10点10分16点30分。the flight is estimated to arrive at ten a . m ./sixten thirty。P:飞行时间是2小时30分吗？so the flight time is two and half an hour？A:是的，北京飞往成都是逆风。是，it is against the wind from beijin to cheng du。Dialogue 2p:在哪能买到票？Where can I buy the ticket？a:往前走的话，自动扶梯旁边有国航售票处和很多其他航空公司的售票处。Go ahead，near the escalator，there are the booking offices of air China and other airlines。p:去九寨沟应该在哪里办理手续？Where can I check in for Jiuzhai？a:应该在旧航站楼办理。出门左转，下楼梯，然后向南走大约200米就到了。you should check in at the old terminal building。please go out of the hall and turn left，then down stairs and go southern for 200 meters。Dialogue 3a:对不起。那个行李不能带上飞机。Excuse me，sir . I m afraid that you can t take that bag as hand baggage。p:为什么不行？为什么不呢？a:这个包好像超重了。我们的行李体积限制为204055厘米，重量不超过5公斤。it seems too big and may be too heavy as well。the limitation for carry-on baggage is 20 CMS by 40 CMS by 55 CMS in volume and 5 kios in weight。p:我经常坐飞机，行李从来没有检查过。Ive travelled a lot，but my hand baggage has never been weighted before。a:航班满了，不能放在客房里。也是为了所有客人的安全和舒适。As the flight has been full，the cabin cannot hold。this is to ensure safety and comfort of all the passengers。p:好吧！Thats all right .a:谢谢您的合作。这是行李标签。Thank you for your cooperation。here is your baggage tag。Dialogue 4P:打扰一下。刚从拉萨回来，想换乘上海。转机航班在哪里办理？exceuse me . I just came from lhaa and I ll fly to Shanghai today。where can I check-in for my connecting flight？A:坐哪个航班？请给我看看飞机票。Which flight are you going to take？/Please show me your ticket。P:还有登机牌。Here you are。also I have a boarding pass。请拿A:登机牌去运输柜台盖章。please find the transfer counter to have your boarding passtamped。Dialogue 5P:对不起。我的卡忘了累积里程！I m sorry that I forgot to have my mileage accrued .请给我看看A:卡！Please show me you member card。A:是的，卡可以在所有星盟航班上累积里程。请记下常客号码，以后再补充！you can earn miles on any of the member airlines of the star alliance。let me write down your number and update your mileage later。有P:以前的航班吗？I have previous boarding passes，can also be added？您可以登录A:我们的网站，或拨打95583。u can visit our website or by calling 95583。P:好的，谢谢！Thats all right .Thank you。A:不客气。You are welcome。Unit 2 Irregular Flight Services非正常飞行服务Dialogue 1延迟原因P:我们的航班延误了吗？会是our flight be delayed吗？A:对情况下，该飞机因天气/飞机晚点/机器故障而延迟。是，this flight will be delayed because of bad weather/airb craft arrival late/mechanical problems。P:什么时候可以登机？When can we board？A:我们还不知道。但是如果有进一步的消息，我会通知你的。wedon t know . but we ll inform you if we have further information。Dialogue 2天气原因p:你好，我们等了一个半小时。航班延误多长时间？好建模。we have been waiting here for one and half an hour。when do you expect it to depart？A:很难说。请在终点站休息，等一下。Its hard to say。would you please have a rest in the waiting hall！P:雾现在不散了吗？It seems the fog is not so heavy now！A:天气在好转，但是为了乘客的安全，只有到达飞机标准才能起飞。是，it is improved。but we cannot fly below the weather standards in order to ensure the safety of our passengers and airocraft .Dialogue 3机器原因P:你好，小姐，你能告诉我去东京的CA421航班为什么延误吗？Hello，miss . could you tell me why flight ca 421 to Toyo has been delayed？A:是因为机械故障。it has been delayed because of engine troubles。p:飞机什么时候能修好？Whats the extent of the delay？a:目前还不清楚机械师正在加强修理。We dont know at the moment .but the ground crew is busy maintaining it。p:你可以乘另一架飞机飞！haven t you got any stand by air scraft？a:根据情况，操作控制人员会考虑的，您可以放心！请等通知。Dont worry，our flight control will take it into account . please patienty wait for the announcement .Dialogue 4补充服务告诉您，A:航班晚点的话，会延迟3个小时。I m very sorry to inform you that your flight today has been delayed for about 3 hours due to late incoming airbcraft .P:延迟太久。飞机现在在哪里？Thats a long delay .do you know where is the airb craft now？A:我们对该航班30分钟前起飞的最新通知深表歉意。We are sorry about the delay。according to the latest information，the flight should have departed half an hour ago。P:谢谢。知道了。我知道了。哦，I see。thanks。P:我们现在提供免费饮料和午餐。请到登机口。now we are supplying beverage and lunch free of charge for delayed passengers。please get it at the boarding gate。P:谢谢。还有扑克牌吗？Thank you。exuse me，do you have cards here？有A:请把登机牌留在这里。返回的时候我会还给你的。Yes，wehave . please leave your boarding passhere . I ll give it back to you when you return it。Dialogue 5重新签名服务a:对不起，通知您这个航班取消了。we regret to say that this flight has been cancelled。p:但是我必须在北京换乘。but I have connecting flight in beijin。a:不要着急。现在准备换成3Uxxxx。起飞时间是13: 10。Dont worry .we will rebook you on the flight 3 uxxxx which will depart at 133336910。p:恐怕太迟了。有更快的航班吗？But Im afraid that will be too late .is there another flight available？a:不。但是如果在去北京的路上有困难的话，请向国际航空乘务员求助I m afraid not . but if there is any troublesin beijin，please find any staff of air China to help you。P:那么，谢谢Thats great .thank you for your help。取消Dialogue 6食宿和补充日程A:对不起，CA4471航班在对方站被大雪取消了。I m sorry to inform you that flight ca 4471 has been cancelled due to the heavy snow in the arr air port .P:我的航班是怎么安排的？what are you going to do with my flight？A:可以改为明天同一趟航班。当然，还会安排机场酒店免费住宿。I can rebook you on the same flight tomorrow .of course，web ll put you up free/offer you free accommodation and meals at the airport hotel tonight。P:今天有其他航班吗Isnt