基础服务英语-英语

,机场基础英语培训,2,目录,基础服务英语教学,复习与总结,1,2,3,英语交流与互动,基础服务英语,教学目的：正确地读出每一个句子。能够明白每个句子在何种情景下使用。能够听懂这100个句子及其问句和答语，并使用该100句和旅客进行基础交流。,教学方法：多次带读；矫正发音；一问一答的短对话练习。,问候与告别(114句),问候与告别,1.Hello!(Goodmorning!Goodafternoon!Goodevening!),2.WelcometoChina!,A:WelcometoBeijing/myhometown/China.B:Thankyou.,Dialog:,BCIA的全称BeijingCapitalInternationalAirport,补充知识,3.WelcometoBeijingCapitalInternationalAirport!,6.Lovelyday,isntit?,7.Longtimenosee.,4.Goodbye!/Seeyoulater!,8.Nicemeetingyou,9.Takecare.,A:Takecare.B:Thankyou,youtoo.,Dialog:,5.Haveaniceday!,12.Haveanicetrip!,10.Wishyouagood/nicejourney.,11.WishyouahappystayinChina.,13.WelcometoChinaagain.,14.Imeagertogetyoursuggestion.,复习与总结,提供服务（1520句）,提供服务,15.WhatcanIdoforyou?/MayIhelpyou?17.Whatdoyouneed?,A:WhatcanIdoforyou?/MayIhelpyou?B:Yes,Iwanttobuysomeperfume.,Dialog:,16.Letmecarryyourluggage.,18.Letmeshowyou./Illtakeyouthere.19.Followme,please.,A:Wheresthebathroom/bank?B:Letmeshowyou/Illtakeyouthere/followme,please.,Dialog:,21.Isthereanythingwrong?,something/anything/nothingSomething用于肯定句Anything用于否定句和疑问句Nothing用于肯定句表示否定意思,重点词组,20.Letmegiveyouahand!（代替课本中的letmedoyouafavor),22.Youcangettheairportleafletthere.,23.MayIhaveyournameandflightnumber?Iwillaskforyou.,A:MayIhaveyourflightnumber?/Canyoutellmeyourflightnumber?B:Yes,itisCA3193.,Dialog:,24.Justasecond.Iwillbringitinforyou.,复习与总结,感谢与应答(2533句),感谢,Thanks.25.Thankyou.26.Thankyouverymuch.,应答,30.Youarewelcome.,A:Thankyouverymuch!B:Youarewelcome!A:Thankyou.B:Itsmypleasure!A:Thanks.B:Dontmentionit.,Dialog:,感谢,28.Thanksforyourcooperation.,应答,31.Nosweat!Idbehappytohelp.,A:Thankyouforyourhelp!B:Nosweat!Idbehappytohelp.,Dialog:,应答,32.Withpleasure./Sure,please.,A:Canyouhelpme?B:Withpleasure.,Dialog:,A:Thankyou.B:Itsmypleasure.,29.Hereyouare.Thanks.,33.Thanks.Heresyourticketandchange.Haveaniceflightandtakecare.,27.Youreverykind./Thatsverykindofyou.,A:Youareverykind.B:Itsmypleasure.A:Thatsverykindofyou.B:Youarewelcome.,Dialog:,重点掌握感谢与应答的几种说法:Thanks/Thankyou/Thankyouverymuch!Youreverykind./Thatsverykindofyou.Thanksfor回答：Yourewelcome./Itsmypleasure!Dontmentionit./Nosweat!Idbehappytohelp.,知识点回顾,复习与总结,道歉与应答(3443句),道歉与应答,34.Sorry./Imsorry.,41.Imsorry,itsnotonsale.,36.Imsorry，Idontreallyunderstand.,38.Sorry,Idontknow.Wouldyoupleaseaskthestaffmemberoverthere?,39.Sorry,Imnotsure.ButIllshowyoutotheinformationdesk.,37.Sorrytotroubleyou.,43.Nevermind./Itdoesntmatter.,A:Imsorry.B:Itdoesntmatter./Nevermind.,Dialog:,42.Pleaseacceptourapologies.,40.ImafraidwedonthaveaBusinessCenter.,35.Excuseme.,A:Excuseme.B:Yes.A:Wouldyoupleasetellmewhereistheinformationdesk?A:Sure.Letmeshowyou.,Dialog:,informationdesk问询台trouble（使）麻烦、打扰apologies道歉，歉意BusinessCenter商务中心,重点词组,复习与总结,重点掌握几种道歉的用法及回答道歉：Sorry!/Imsorry!ImafraidExcuseme.回答：Nevermind./Itdoesntmatter.,知识点回顾,复习与总结,请求（4458句）,请求,44.Pleasewaitaminute/second/moment.,56.Pleasewaitamoment;Ineedtohaveawordwithmysupervisor.,57.Pleasewaitaminute.Iwillcheckitforyou.,47.Pleasecooperatewithus.,53.Pleasefilloutthisform.,54.Pleasetakeyourdocuments.,55.Pleasegotothewaitingloungeandhavearest.,58.Pleasesignhere.,46.Thisway,please.,45.Afteryou.,48.Nosmoking.,50.Youarenotallowedtosmokehere.,51.Itsoutofservice.Trythenextone.,49.Moveback(forward)alittle,please.,52.Imsorry,butyoucantbringthecartinhere.Youllhavetocarryyourluggage.,check检查cooperate合作Fill填写Form表格waitinglounge候机厅Cart行李小推车haveto不得不，必须,重点词汇,复习与总结,重点掌握关于请求的基本用句最基本的一个词please,知识点回顾,复习与总结,指引和建议（5974页）,59.Therearecardphonesinthehall.,指引和建议,hall大厅DepartureHall出发大厅Check-inHall值机大厅ArrivalHall到达大厅,重点词组,问讯柜台informationdesk商务中心businesscenter候机厅waitinglounge手推车cart/trolly,词组回顾,练习候机厅内有磁卡电话。Therearephonecardphonesinthewaitinglounge.大厅内有商务中心。TheresaBusinessCenterinthehall.值机大厅内有问讯柜台。Thereareinformationdesksinthecheck-inhall.到达大厅内有手推车。Therearetrolleysinthearrivinghall.,69.TheresacoffeebarAttheotherendofthehall.71.Theresahotelbookingofficeonthefirstfloor.,onthefirstfloor在一层onthesecondfloor在二层onthethirdfloor在三层onthefourthfloor在四层fifthsixthseventheighthninthtwelfththirteenthfourteenthhundredththousandth,onsub-levelone在地下一层onsub-leveltwo在地下二层onsub-levelthree在地下三层onsub-levelfour在地下四层fivesixseveneightninetwelvethirteenfourteenhundredthousand,S：WhatcanIdoforyou,sir?P：Yes,wheresthecardphone?S：Therearecardphonesonthesecondfloorinthehall.,Dialog:,S：CanIhelpyou,miss?P：Yes,Icantfindthecoffeebar,Imverythirsty!S：Theresacoffeebarattheotherendofthehall.,Dialog:,62.Youwillfinditateitherendofthehall.66.Bathroomsareonthebothendsofthehall.,61.Pleaseinquireattheinformationdesk.,P：CouldyoutellmewhereIcanfindthebathroomplease?Icantwait.S：Onthebothendsofthehall.P：Thatsverykindofyou.S：Nosweat！Haveagoodtrip!,Dialog:,P：Couldyoutellmewhereistheclosestbank?S：Sorry，Imnotsure.Pleaseinquireattheinformationdesk.,Dialog:,64.Gostraightandturnleft.,练习直走然后第一个转弯向右转。Gostraightalongthiswayandturnrightatthefirstturning.直走然后上楼。Gostraightalongthiswayandgoupstairs.直走然后下楼。Gostraightalongthiswayandgodownstairs.向右转然后在十字路口向左转Turnrightandturnleftatthecrossroads.（atthecrossroads）,65.Sure.Theelevatorisoverthere.67.Justoverthere,besidetheyellow-coloredsign.,练习：问询处在那边。Theinformationdeskisoverthere.洗手间在那边。Therestroomisoverthere.自动扶梯在那边。Theescalatorisoverthere.手推车在那边。Thetrolleysareoverthere.,68.Godownstairsanditwillbeontherightofthebookstore.70.Thewashroomisjustaheadandtotheright.,P：Excuseme,sir?S：Yes?P：WherestheKFC?Myfriendiswaitingformethere.S：Therearetwointhisbuilding,oneisjustaheadandontheright;theotherisontherightofthebookstoreonthesecondfloor,goupstairsandyouwillfindit.P：Thankyouverymuch.S：Itsmypleasure.,Dialog:,72.Youneedtogoupstairsandacrosstotheothersideofthebuilding.,60.Idsuggestyoutakeataxi.,73.Idsuggestthisone.练习我建议你去问讯台咨询一下。Idsuggestthatyouaskattheinformationdesk.我建议你到候机厅休息一下。Idsuggestthatyoutakearestinthewaitinglounge.我建议你去取一个手推车。Idsuggestthatyoutakeatrolley.,74.Ithinkyouhadbettercheck-innow.,复习与总结,hall大厅DepartureHall出发大厅Check-inHall值机大厅ArrivalHall到达大厅gostraight/goalongthisway直着向前走takeabus坐公车takeashuttlebus坐机场巴士,重点词组,复习与总结,询问（7586句）,75.Whatsthis?76.Whatisyourname?,询问,7.Whereareyoufrom?,78.Howoldareyou?,79.Excuseme,whosebagisit?,Excuseme,whosebagsarethey?,80.Ibegyoupardon?/Pardon?,81.Excuseme.Isthisyourbag?,S：Excuseme.Isthisyourbag?P：Yes,Itsmine.Anyproblem?S：Canyouopenit?Ineedtocheck.P：OK.S：Whatsthis,Madam?P：Itsacomputer.S：Checkisdone.Thankyou.,Dialog:,S：Pleasetakeyourbagandfollowme.P：Anyproblem?S：Whatsyourname?P：Andy.S：Whereareyoufrom?P：Japan.S：Ibegyoupardon?Givemeyourticket.P：.IcomefromIraq.S：Howoldareyou?P：Imtwentyyearsold.,Dialog:,82.Howareyoufeeling?,Idsuggestyougotothemedicalcenter.,83.MayIaskyouaquestion?,84.Doyoulikethisone?,85.Isthisyourbaggage?,baggage行李luggage美行李,重点词汇,86.Forwhen?,S：Hello,whatcanIdoforyou?P：IwanttobuyatickettoGuangzhou.S：Forwhen?P：9:00AM.S：Hereyouare.Haveaniceflight!P：Thanks.,Dialog:,复习与总结,回答提问（8796句）,87.Imnotsure.88.Letmeasksomeoneelse.,回答提问,P：Couldyoutellmewhereisthehotelbookingoffice?S：Sorry,Imnotsure.Letmeasksomeoneelse.,Dialog:,89.Itssixthirty.91.Iunderstand/see.,时间表达方法一般来说，用英语表达时间有以下几种方法：一.整点表达法：如果时间是整点，应说：点钟oclock(oclock可以省略)。如：Itsseven(oclock)a.m.now.现在是上午七点。Itstwooclockp.m.午后两点。二.几点几分有两种表达法：1.顺读法：按钟点数分钟数的顺序，这种方法居多，也较简单。如：6：18sixeighteen7：30seventhirty2.逆读法：按分钟数pastto钟点数的顺序表达。1.分钟数不超过30(包含30)时，用分钟数past钟点数表达。如：6：05fivepastsix8：10tenpasteight10：20twentypastten2.分钟数超过30时，用分钟数to钟点数表达。其中分钟数为60减去原分钟数，钟点数为下一个钟点数，表示差几分几点。如：9：50tentoten2：58twotothree6：54sixtoseven,时间表达方法一般来说，用英语表达时间有以下几种方法：一.整点表达法：如果时间是整点，应说：点钟oclock(oclock可以省略)。如：Itsseven(oclock)a.m.now.现在是上午七点。Itstwooclockp.m.午后两点。二.几点几分有两种表达法：1.顺读法：按钟点数分钟数的顺序，这种方法居多，也较简单。如：6：18sixeighteen7：30seventhirty2.逆读法：按分钟数pastto钟点数的顺序表达。1.分钟数不超过30(包含30)时，用分钟数past钟点数表达。如：6：05fivepastsix8：10tenpasteight10：20twentypastten2.分钟数超过30时，用分钟数to钟点数表达。其中分钟数为60减去原分钟数，钟点数为下一个钟点数，表示差几分几点。如：9：50tentoten2：58twotothree6：54sixtoseven,P：Couldyoutellmewhatsthetimenow?S：Letmesee.Itssixthirty.P：Isee.ThanksS：Yourewelcome.,Dialog:,90.Illtrymybest.92.ThatsthebestIcando.,P：Excuseme,Icantfindmybaggage.S：Dontworry.Letmeasksomeoneelse.Waitamoment,please.Illtrymybest.P：Howaboutmybaggage?S：Sorry,Icantfindit.ThatsthebestIcando.P：Thankyouallthesame.,Dialog:,93.Theplanesbeendelayedfor10