Comprehensive English 商务综合英语(试卷)

Final Exam for the Subject of Comprehensive English Part A. Grammar (18 Points)(1) Please change the direct speech into reporting speech1. Jack said to me, “You look worried today.” Jack told me that _ worried _. A. he lookstoday B. you looktoday C. we lookedthat day D. I lookedthat day2. We said to her, “Theyre walking through the street now.”We told her that _ through the street _. A. we were walkingthen B. you are walkingnow C .they were walkingthen D. they walkingnow 3. Mr Black said, “I have walked a long way this week.”Mr Black said that _ a long way _. A. I had walkedlast week B. he had walkedthat week C. I walkedlast week D. he has walkedthis week4. The man thought, “I shall take it back tomorrow.”The man thought that _ take it back _. A. I shalltomorrow B. I shallthe next day C. he shouldtomorrow D. he would the next day 5. They said to us, “Are you afraid to leave this house?”They asked us _ afraid to leave _ house. A. that were wethis B. that we werethat C. if were we this D. if we werethat6. Jane said, “What did he hear about a week ago?”Jane asked _ about _. A. that he hearda week ago B. what he had heardthe week before C. what he had heard a week ago D. if he heardthe week ago7. She asked, “Whose house will he break into next time?”She asked whose house _ break into _. A. will henext time B. would hethe next time C. he wouldthe next time D. he willnext time 8. Jack said to her, “Where do you spend your holidays?” Jack asked her where _ holidays. A. she spent her B. you spend your C. she spend her D. you spent your9. Black asked me, “Why havent you left here yet?”Black asked me why _ yet. A. I hadnt left there B. I havent left here C. hadnt I left there D. havent I left here 10. The teacher asked her, “Does the sun rise in the east?”The teacher asked her _ the sun _ in the east. A. ifrise B.ifrises C. whetherrose D. whether did rise(2) Complete sentences 1 8 with the passive form using the verb in brackets.1. If we catch an employee stealing, they _ (give) a verbal warning.2. At present, the policy on dismissal _ (review).3. I _ (offer) a redundancy package i simply cant refuse it!4. The company _ (set up) by the familys great-grandfather.5. The new performance-related bonus means that we _ (give) a further 10% extra every month.6. Im not sure what happened exactly. The incident needs _(look) at quite carefully.7. It _ (hope) by the whole board that you will accept our generous offer.8. It isnt like her to be late. She must _ (delay) at the airport.Part B. Vocabulary (22 Points)1. Complete the following delegating instructions by putting one word in each gap. The first letter has been given for you. 1). Can you give this email p_ because the client wants an answer today?2). Before you visit her, I need to b_ you on the background to our dealings with her.3). Feel f_ to ask me if something is not clear.4). Youll need to e_ that all prices and other facts are correct before sending it out.5). Id like you to give me regular u_ on your progress.6). I think we should just go t_ the main aims of the report before you start work on it.7). Please remember that the d_ for this offer is next Friday.8). Im going to put you in c_ of the management of this project. 2. Please fill in the blank with appropriate word demonstration various types of advertising. mailshots TV commercials word of mouth brochures Sample newspaper adverts banners spam1. Pizza delivery firms often do _ in the local area. Its cheap but lots of people probably throw the leaflet away.2. _ reach millions of people but they are so expensive.3. I tend to listen to my friends recommendations more than anything else so _ is probably the most effective.4. People use _ less and less because they can just go online if they want to find out whats available.5. Its great when you get a free _ because you can really see what its like.6. I suppose its good if youre looking for a job locally and _ are relatively cheap.7. Im not sure about _. When I visit a website, I dont think I even notice them.8. It used to irritate me but my new anti-virus software seems to block any _ from my inbox.3. Underline one incorrect word in each group.1. click on: a link, a computer, an icon2. delete, save, click: an email3. send, copy, shut down: an email to (someone)4. log on to a: mouse, computer, website5. restart, delete, register: the computer6. back up, save, break: a document7. fire off, send, dismiss: a reply8. attach a: sender, file, documentPart C. Reading (25*2=50 Points)(1) Read tips 1 7 below on how to delegate. Write in the missing headings A G. A. Tailor work to the individual B. Be positive C. Give incentives D. Define the expectations and objectives E. Delegate complete tasks F. Let go G. Avoid misunderstandingHow to delegateNew managers often find it difficult to delegate the tasks they used to do. But getting others to do what you did so well is a key to good management.1_It should be challenging and make use of their specific skills-skills that you may not have.2_This is much more satisfying for the person delegated to than bits and pieces. If people feel they have ownership of a whole manageable project, they will usually rise to the challenge.3_Dont start by saying “I know youre really busy and dont have time for this, but” Explain why the job is important and why you have chosen them. Also explain what the rewards are possibly financial or psychological.4_Specify what results are needed, the deadline, and how often the employee should update you.5_ After you have briefed the person, ask them to explain back to you what theyre going to do to ensure the instructions are clear.6_Dont check up on them. Make yourself available to answer questions but allow them space to work on their own.7_Give lots of praise, helpful feedback and constructive criticism. It boosts confidence and saves time next time. (2) Choose the best answer, A, B or C for questions 1-5 about the Xerox article.Is Working for Xerox Too Good to Be True?What a lovely place Xerox is to work! Kim Moloney, a client services executive, cant say enough nice things about her employer. Its a very special environment, she says, People describe Xerox as a family and I was amazed at the number of people who have worked here for so long.Its tempting to take Moloneys comments with a pinch of salt, especially considering that when youve been working somewhere for only two years, as she has at Xerox, everyone seems old and established. But theres truth behind her enthusiasm.Take Carole Palmer, the group resources director. She joined Xerox in 1978 as a temp and has been in her present role for seven years. Xerox has been good to me over the years, she says. It has supported me through qualifications and last year I took part in the vice-president incumbent programme.Human resources is taken seriously at Xerox, Palmer says, and the company has a policy of promoting from within (which would explain Moloneys amazement at her colleagues longevity). The company takes on only fifteen to twenty graduates each year and Moloney was part of an intake who joined having already acquired a couple of years work experience.She started as a project manager for Xerox Global Services before moving into sales. Now her responsibility is to grow and maintain customer relationships.Moloney is based at the head office in Uxbridge. Its great in terms of working environment, she says. Weve jus got a new provider in the canteen and we have brainstorming rooms and breakout areas.Much of Moloneys role is visiting clients, so she doesnt have a permanent desk at head office. Im a hot-desker, which is good because you get to sit with different people in the hot-desk areas. And youre given a place to store your things.Head office staff numbers between 1,200 and 1,500 people, Palmer says. The company has four other main offices in the UK. The nature of the organization, which encompasses sales and marketing, global services (the biggest division), developing markets, research and development and manufacturing, means that the opportunities at the company vary from service engineers to sales roles and consultants. Perks include a final-salary pension scheme and various discount schemes. The reward and recognition scheme is a little different, and rather nice: Each manager has a budget every year to recognize and reward staff, Palmer says. It can be in the form of a meal for two, or a bottle of wine. It can be up to 1,000. Theres the recognition, and then theres putting money behind it. Moloney, however, likes the non-cash rewards. Xerox takes care of all its staff but it also recognizes the people who put in the added effort, she says. It offers once-in-a-lifetime incentive trips, and recently I organized a sailing trip for my team. The idea of working abroad with the company appeals to her, and she says that her career goal is to be part of the senior management team. Heres another employee, it would seem, who is in it for the long haul.1.The journalist of this article thinks that A. staff at Xerox are not telling the truth about the company. B. Xerox offers great benefits to staff. C. people havent worked at Xerox long enough to know if its a good company.2. Where does the company tend to find its new managers? A. From existing staff. B. On training courses. C. Only from graduates.3. Why doesnt Kim Moloney have her own desk? A. Because she isnt important enough. B. Because there isnt space at head office. C. Because she often travels and is away on business.4. As well as recognizing its staff through promotion, Xerox A. gives cash bonuses. B. provides a number of perks. C. gives unpaid leave to take trips of a lifetime.5. One common feature of Xerox staff is that they tend A. to work hard. B. to get promoted. C. not to change employer.(3). Now read about another small business. Complete the text with the words below in the box.set up concept charge launchgrowth branch out fee laptopsTags that can end misery of lost luggageGlobalbagtag was (0) set up six years ago by husband-and-wife team Chris and Alison Truelove on their return from a holiday in Australia. The couple decided to (1)_ G, which sells secure tags which travelers attach to their luggage. They started to (2)_ 9.95 per tag in the first year, followed by a 2.95 subscription (3)_ for the following years. Customers activate the tag online with their home address on an online database. If luggage is lost, the person who finds it can log on to the Globalbagtag website and report the missing items.Mr. Truelove said: “We have seen a huge (4)_ in orders as travelers realize they cannot rely on the airlines to look after their bags. It is actually a very simple (5)_, Globalbagtag is now planning to (6)_ into stickers for items including mobile phones, MP3 players, key and (7)_.” (4) Read the following article and write in the correct letter, A F, for the missing sentences. A. This is where we first find out about decisions that have been made, deals struck and the direction being taken. B. In the past few months, 290 employees at a government department have been sacked via their office intranet, while a car equipment firm laid off the workforce by email. C. Then suddenly you send an email to the wrong person. D. They are typical of the average employee who sends 34 emails a day. E. Sending mail CC has only made it worse. F. Two letters were attached, one saying her contract had been cancelled, the other that she should return any work items.Clicking the habit Email makes many things so much easier including making someone redundant. (1) _. In the case of Helen Saxon-Jones, she was checking her inbox from home one day when she read the subject line: “This email is only to be opened during office hours.” But she clicked on it anyway. (2)_. Unable to believe it, the 29-year-old, who had been working as a project development officer with a charity, took the case to a tribunal. She finally received 12,000 in compensation from her former employer. But these bosses who dismiss workers by email arent necessarily evil, cowardly people theyre mostly people just like you and me who have developed the habit of using email too much. (3)_. They meet people and exchange email addresses rather than phone numbers. They email CVs to prospective employers. In a survey of workers last week, almost half admitted they email the person sitting next to them to avoid making verbal contact, and one in five of us uses email just to gossip about work colleagues. Regardless of the field in wh