商务英语写作课件

Chapter3InquiriesandRequests,Reasonsforwritingarequestletter:,toobtaininformation;toreceiveprintedmatter;toreceivesampleproducts;toordermerchandise;toengageservice;tomakereservations;toseekspecialfavors.,GeneralPlanforDirectOrderDELG,1.Begindirectlywiththeobjectiveeitheraspecificquestionorageneralrequestforinformation.2.Includenecessaryexplanationwhereveritfits.3.Ifanumberofquestionsareinvolved,listthequestionsbynumbersorbullets,orleavespacebetweenquestions.4.Endwithgoodwillwordsadaptedtoeachparticularsituation.,Whatisaninquiry?,Ininternationaltrade,inquiriesareusuallymadebythebuyerstogetinformationaboutthegoodstobeordered.,Generallyadetailedinquiryincludesmanyparts:,thenameanddescriptionsofcommodity;qualityorspecifications;quantity;termsofprice(FOB,CFR,CIF,etc.)termsofpayment(byL/C,D/P,etc.)timeofshipment;packingmethod;,Termsofpricing,6mostpopularFOBCIFCFRFCRCPTCIP,TermsofpricingIncoterms-2000,7othersEXWFASDAFDESDEQDDUDDP,汇付流程,托收流程,信用证流程,UsefulSentencePatterns,1.Wouldyouplease/Couldyouplease/Willyouplease?2.Weareinterestedin/Weareinthemarketfor/Wewouldliketo3.Wewillappreciateitverymuchif,PatternsandSubstitutions,1.WevisitedyourstandattheCantonFairandarenowwritingyoutoinquireaboutyoursilkneckties.,我们参观了你方设在广交会上的展位，现特致函向你方询问有关丝制领带的情况。,UsefulExpressions,CantonFair:Chinas(Spring/Autumn)ExportCommoditiesFair广交会：中国（春季/秋季）出口商品交易会,PatternsandSubstitutions,2.Weareinterestedin/inthemarketfor/potentialbuyersof/consideringbuying/readytopurchaseyourmensshirtsdisplayedinyourshowroom.,我们对你方货品展览室里陈列的男式衬衫很感兴趣。,PatternsandSubstitutions,3.YouradvertisementinthelatestissueofChinaForeignTradeinterestsus,andwewouldliketoreceivefulldetailsofyourcommodities.,我们对贵方在最新一期中国对外贸易上所刊登的广告很感兴趣，并希望得知该商品的详细情况。,PatternsandSubstitutions,4.Pleasesendusfivecopiesofyourlatestcataloguesatyourearliestconvenience.,请尽早寄来最新目录5份。,PatternsandSubstitutions,5.Perhapsatthesametimeyoucouldquoteusyourlowest/best/prevailing/competitivepricesfortheabove-mentionedgoods.,也许与此同时你方能报给我们上述商品的最低价。,PatternsandSubstitutions,6.Wewouldalsoliketoknowyourtermsofpayment.,我们还想了解你方的支付条件。,PatternsandSubstitutions,7.YourproductsareofgreatinteresttooneofourclientsinTianjin,whowishestohaveyourquotationsfortheitemsspecifiedbelow.,我们一位天津的客户对你方的产品很感兴趣，并希望了解下列项目的报价。,PatternsandSubstitutions,8.Iftermsanddeliverydatearesatisfactory,weshouldexpecttoplaceregular/trial/large/considerable/substantialorderswithyou.,如果交易条件和交货日期合意的话，相信我们会定期向你方订货。,PatternsandSubstitutions,9.Pleaseadviseifyouareabletooffer/provide/supply/furnishthisproductandincludeleadtime,packagingandpriceFOBChinaportandCIFChicago.,请告知你方是否能供应这种商品，包括订货与交货之间的时间、包装、FOB中国港口和CIF芝加哥的价格。,TranslatetheinquiryintoEnglish,敬启者：纽约的琼斯史密斯公司告知我们，你们是各类棉布床单和枕套的出口商。请你寄给我们各种产品的详细资料，包括型号、颜色和价格以及所用各种品质原料的样品。我们是本地最大的纺织品经销商。相信所提到的这种产品如在我地定价适当市场将会看好。报价时，请说明你方的支付条件和就每种商品购买量不少于100打所能给予的折扣。所报的价格应包括保险和到利物浦的运费。诚挚问候。,Sampleversion,DearSirs,MessrsJohns&SmithofNewYorkinformusthatyouareexportersofallcottonbed-sheetsandpillowcases.Wewouldlikeyoutosendusdetailsofyourvariouscommodities,includingsizes,colorsandprices,aswellassamplesofthedifferentqualitiesofmaterialused.Wearethelargestdealerintextiles,Sampleversionpage2,hereandbelievethereisapromisingmarketinourareaforappropriatelypricedgoodsofthiskindmentionedWhenquoting,pleasestateyourtermsofpaymentanddiscountyouwouldallowonpurchasesofquantitiesofnotlessthan100dozenofindividualitems.PricequotedshouldincludeinsuranceandfreighttoLiverpool.Yoursfaithfully,Chapter4,Replies,DirectplanforwritingareplyTIIE,1.Expressthanksforreceivingtheinquiry.2.Supplyalltheinformationconcerningthematter,andreferbothtoenclosuresandtosamples,cataloguesandotheritemsbeingsentbyseparatepost.3.Provideadditionalinformation,suchasmarketquotationandmarketabilityofthegoodsconcerned,inordertoattracttheprospects.4.Finishtheletterwithhopebyencouragingcustomerstoplaceordersbutnotforcethemto.,Guidelinesforreplyingtoaroutinerequest,1.Beginwiththeanswerorstatethatyouarecomplyingwiththerequest.2.Showthanksorsincereinterestintherequestandtheperson.3.Presentthemostimportantinformationinapositiveway.4.Focusonthereadersbenefitsassociatedwiththeinformation.5.Provideadditionalhelpfulinformationandtellthereaderwhatactionsyouwilltakeforhimorher.6.Endtheletterwithconfidenceandcourtesy.,SampleAnalysis,P63LetterA,Questions,1)Orderoftheletter?2)InfoinPara1?3)givenecessaryinfo?4)endinggoodornot?5)tactful?6)outlineoftheletter?7)shouldrepliesbebrief?Whyorwhynot?,PatternsandSubstitutions,1.Wehavereceived/areinreceiptof/acknowledge/wishtothankyouforyourinquirydatedMarch20,2006.,我们收到了你方2006年3月20日的询盘。,PatternsandSubstitutions,2.Weareenclosing/mailingtoyou/sendingyouwiththisletter/attachingtothisletterourillustratedcatalogueandexportprices.,随函附寄给贵方我们的产品插图目录及出口报价单。,PatternsandSubstitutions,3.Wearepleasedtoforwardyouthesamplesofourproductswiththeirquotationsanddiscountsforyourreference.,很高兴寄去我们产品的样品、价格和折扣率，供你方参考。,PatternsandSubstitutions,4.Weshallmakedeliveryofthegoodsuponreceiptof/immediatelyafterwereceive/assoonaswehave/shortlyafterwereceive/oncewereceiveyourorder.,一旦收到你方订单，我们将立即发货。,PatternsandSubstitutions,5.PleasenotethatwecanonlyacceptpaymentbyL/Cinourbusinessdealingswithdevelopingcountries.,请注意，我们与发展中国家做生意时只接受信用证付款方式。,PatternsandSubstitutions,6.Inreplyto/Inresponseto/Withrespectto/WithreferencetoyourletterdatedOctober17inquiringaboutour“Zhonghua”pencils,wearesendingyouthesamplesyourequestedund