HND人力资源管理outcome4

Individual Reportf84t 34 managing people and organisationsOutcome 4NAME:SCN:CLASS:ContentsIntroduction2section 13360 the structure at present in shangri-la hotel 2section 23360 an appropriate form of re-structure for shangri-la hotel 3Section 3: the influence of task，technology，and size on the new structure 5Section 4: line，staff，functional and lateral relationships within the new structure 6Section 5: authority，responsibility and delegation within the new structure 7Conclusion8Reference8IntroductionThe purpose of this report is to examine The understanding of management structure in The organization and its application . there are five sections iin管理结构after new developmentcontingency approach and its variables after merger；different relationships within the new structure；relevance of different relationships with new structure。section 13360 the structure at present in shangri-la hotelAt present，Flat structure is used in the management of the hotel。hybrid management structure is used。Craig used the centralized and line approach to manage the restaurant . ailsa used the decentralized and team approach to manage the hotel .in the hotel，All of the work was divided into four types according to different products or services 3360 chambermaid s，reception，kikiflat structure : it means that a business has few vertical level of management and a wide span of control。as a result，The relationship between manager And subordinate will be closed，The flow of information will be quick，And it will savein the case，for example，in the kitchen，there were only two levels : Craig，the managerkitchen staffs and waites . Craig directly gave the subordinates their different tasks . so it was a flat structure。central ization decentral ization : the central means that the important decisions are taken by the top management and the other levels imple me nein the case，Craig mainly used the centralized approach。for example，All his subordinates must follow the menu made by Craig。and Craig made decisions by himself and allocated tasks to kitchen staff and waites .it shou Ld be a centralized approach . decentral ization means top manager delegates authorities to all levels of management。in the case，Ailsa used this decentralized approach。for example，in the management of ailsa，she gave rights to Antonio to run things。it was a decentralized approach。line structure : it means that authority comes down from the boss to their staff directly in a line relationship。its advantage is that it is very c Onvenient to communicate because of The direct line relationship . how ever，because it needs an one-to-one manageit will be costly。in this case，Craig used the line approach。Craig allocated specific tasks to different staffs。he required that all staffs should do dishes following his menu。and He required the waites should attend to customers within five minutes of being seated .he managed all the individuals in the restaurrant directly。so it was a line approach。team structure : it refers to divide the entire organization into work groups or teams。after dividing into teams，There will be high employee involvement and empowerment。the functional barriers will also be reduced .however，The ambiguous chain of command will arise。in the case，ailsa used this approach。she divided all staffs in the hotel into sever al teams，Such as the recption team managed by Antonio，the cleaning staff team，and theevery team had their own specific work to do，And every team number invlves in the management。so it was a team duct or service : it means that the entire organization is divided into different departments according to the products or service supplied ttoin the case，is was divided into four types : chamber maid s，reception，kitchen staff and waiting staff。for example，In the management of the hotel，Craig s staffs were divided into following parts 3360 The kitchen cook，The purchasingthey did different tasks and made different products or service to customers . so it was a products or service approach .section 23360 an appropriate form of re-structure for shangri-la hotelafter The new development of The organization，The organization al structure can be divided into three parts 3360 The manager，The staff anagerit is called a shamrock management structure。the departmental virtual ization approach could also be used .product departization : it means that the entire organization is divided into different departments according to the products or service Supplin the case，before merger，it conists of four types : chamber maid s，reception，Kitchen staff and waiting staff。there would be additional two types after the merger。one was is farm，the other is Gordons restaurant。供应商-戈登Farm supply: 3 staffsRestaurant : wife、2 chefs、4 waiters斯塔普管理员ChambermaidsReceptionKitchen staffWaiting staff。克雷格： kitchenRestaurantalisa :营销Managing the hotelshamrock structure : it especally refers to the three-part or three levels of an organization al structure . in the shamrock