英国商务礼仪(英文版).ppt

英国商务礼仪,BusinessetiquetteinEngland,英国简介,全称,大不列颠及北爱尔兰联合王国,英文名称,TheUnitedKingdomofGreatBritainandNorthernIreland,Contents,电话礼仪Telephoneetiquette,接待礼仪Receptionetiquette,会见礼仪Meetingetiquette,宴请礼仪Dinneretiquette,电话礼仪Thetelephoneetiquette,1)Thefirstimpression.Hello,thisisTianjinimport&exportCorp.2)Answerthephoneassoonaspossible.3)Answerthephonewithsmile,becausepeoplecanfeelthesmilewhenyouretalking.,接待礼仪Receptionetiquette,重要的第一句：smile并问候nicetomeetyou.,Imcloverfrom第二句：确定接到正确的人后，问旅途如何howwasyouflight第三句：如果客人有行李，帮忙提doesyouhavesomeluggage?带他去住的地方webookedahotelforyou,youshouldhavearest.,会见礼仪Meetingetiquette,Firstkneweachother,theyusuallyshakehands.DoingbusinessintheUK,youmuststrictlyabidebycredit,promisedtothings,mustgoallout.Britishpeopletreatpeopleverypolite,please,thankyouall.Punctualityandkeepyourpromise.Smokingisprohibitedinformaldinner,smokingisconsideredoffensive.,宴请礼仪(1)Dinneretiquette,Importantfeteactivity,weinthedinner.GototheBritishhome,itisbettertotakealowervalueofgifts,therewouldbenobriberybecausethecostisnotmuch.Britishbusinessmendontnormallylikecatering,invitedtohomeparty,mainlyinhotels,restaurants.Britishfestivity,inasense,issimple.Theyhatewaste,宴请礼仪(2)Dinneretiquette,BusinessattitudeshouldbeconservativeandcautiousintheUK,invitedeachotherbreakfastisntpopularinbusiness.Generallyspeaking,theirlunchissimple,todinnermoreattention,asameal.TheBritishhavethehabitofdrinkingafternoonteamas