Chapter 3 Food and Beverage Department餐饮部

Chapter3FoodandBeverageDepartment餐饮部,Unit1TakingReservations餐厅预订TrainingObjectives实训目标Afterlearningthisunit,studentswillbeableto:1.Answerthephoneinafriendlyandhelpfulmanner.2.Acquirebasicknowledgeregardingtablereservations.,3.Gettoknowtheworkingproceduresoftakingreservations.4.MastergoodworkingknowledgeinEnglish.5.Handlevariousservicesituations.,WorkingProcedures工作程序AnsweringthePhoneGettingInformationMakingConfirmationaboutReservationsThankingtheGuestforMakingReservationsandExpressingYourExpectationtotheGuest,NewWordsandExpressions1.reservationistn.预订员2.preferv.宁愿，更喜欢3.specialadj.特殊的，特别的4.requirementn.需要，需求5.non-smoking非吸烟,UsefulWordsandExpressions,SectionBHandlingComplaints/CaseDiscussion投诉处理/案例讨论,SectionCPracticalTips小贴士,SectionESummary总结,Unit2WelcomingGuests迎宾与餐桌引座,TrainingObjectives实训目标Afterlearningthisunit,studentswillbeableto：1.Acquirebasicknowledgeofgreetingandseatingofguests.2.Familiarizewiththecommonprocedureofreceivingthedinersandorderofpresentingmenus.,3.Knowhowtodirectthegueststotheirseatsandpresentmenus.4.MastertheEnglishlanguageusedinworkplace.5.Solveproblemsthatmayoccurwhileseatingguests.,WorkingProcedures工作程序SmilingGreetingtheGuests(withProperSmile)Enquiring(Checkthereservationrecordtoseeifthereisareservation.Arrangeatableforsomeguestswithoutareservation.)ShowingGueststoTheirTableHelpingandHavingtheGuestsSeatedPresentingtheMenusInforming(Tellthegueststherestaurantserver/waiter/waitresswillbewiththemsoon.)ExpressingAppreciationandaPleasantEvening/Meal,NewWordsandExpressions1.hostessn.女领台员，迎宾员2.menun.菜单3.ordern.定购，点单4.havesomeoneseated安排某人入座,UsefulWordsandExpressions,SectionBHandlingComplaints/CaseDiscussion投诉处理/案例讨论,SectionESummary总结,Unit3ServinginaChineseRestaurant中餐厅服务,TrainingObjectives实训目标Afterlearningthisunit,studentswillbeableto:1.Introduceorrecommendfoodandbeverage.2.Offergoodservicetocustomers.3.Acquirecommunicationskills.4.Knowhowtodealwithcomplaints.,WorkingProcedures工作程序GreetingsIntroducingFoodandBeverageRecommendingFoodandBeverageTakinganOrderMakingPaymentExpressingAppreciation,UsefulWordsandExpressions,SectionBHandlingComplaints/CaseDiscussion投诉处理/案例讨论,SectionCPracticalTips小贴士,SectionESummary总结,Unit4ServinginaWesternRestaurant西餐厅服务,TrainingObjectives实训目标Afterlearningthisunit,studentswillbeableto:1.Knowthefeaturesofwesternfoodandbeverage.2.Befamiliarwiththeclassificationofwesternfood,beverage,foodserviceandmenustyles.,3.Mastertheservicesequencingandserviceskills.4.Learnabouttablewareandplacesettingsinthewesternrestaurant.5.MasteragoodworkingknowledgeinEnglish.6.Solveproblemsthatmayoccurwhileservinginthewesternrestaurant.,WorkingProcedures工作程序GreetingandTakingOrdersServingCustomersOrdersClearingduringtheMealCheckingSatisfactionTakingPaymentforFoodandDrinksBiddingFarewelltotheGuests,NewWordsandExpressions1.continentaladj.欧洲大陆的2.grapefruitn.葡萄柚3.oatmealn.燕麦片4.porridgen.粥5.Danishadj.丹麦的，丹麦人的,6.pastryn.油酥面团，酥皮点心7.croissantn.新月形面包，牛角包8.appetizern.开胃菜9.salmonn.鲑鱼，大马哈鱼10.pickleadj.腌渍,11.cucumbern.黄瓜12.saladn.色拉13.coursen.一道菜14.mashv.将某物捣成糊状15.mediumadj.中间的，中等的,UsefulWordsandExpressions,SectionBHandlingComplaints/CaseDiscussion投诉处理/案例讨论,SectionESummary总结,Unit5ServinginaKoreanRestaurant韩式餐厅服务,TrainingObjectives实训目标Afterlearningthisunit,studentswillbeableto：1.RecommendKoreanfoodandbeverages.2.Offergoodservicetocustomers.3.Acquiretheprocedureofreceivingtheguestwhoisgoingtomakepayment.,4.MastertheEnglishnamesofKoreandishes.5.KnowsomeculturalinformationabouttheKoreanfood.6.Dealwithcustomerscomplaints.,WorkingProcedures工作程序GreetingtheGuestAskingtheGuestifTheyareReadytoOrderRecommendingorIntroducingDishestotheGuestWritingDowntheDishesthattheGuestOrderedConfirmingtheDishesthattheGuestOrderedPolitelyAskingtheGuesttoWaitServingduringtheMealTakingPaymentExpressingAppreciationsandWishes,NewWordsandExpressions1.kimchin.泡菜2.riceinstonepot石锅拌饭3.seaweedsoup紫菜汤4.crispychickenginsengsoup人参鸡汤,UsefulWordsandExpressions,SectionCPracticalTips小贴士,SectionESummary总结,Unit6ServinginaJapaneseRestaurant日式餐厅服务,TrainingObjectives实训目标Afterlearningthisunit,studentswillbeableto:1.RecommendJapanesefoodandbeverages.2.Offergoodservicetocustomers.,3.MastertheEnglishnamesofJapanesedishes.4.KnowsomeculturalinformationaboutJapanesefood.5.Dealwithcustomerscomplaints.,WorkingProcedures工作程序GreetingSeatingGuestsTakingOrdersServingJapaneseFoodTakingPaymentExpressingAppreciationsandWishes,UsefulWordsandExpressions,UsefulSentences,SectionBHandlingComplaints/CaseDiscussion投诉处理/案例讨论,SectionCPracticalTips小贴士,SectionESummary总结,Unit7ServinginaThaiRestaurant泰式餐厅服务,TrainingObjectives实训目标Afterlearningthisunit,studentswillbeableto:1.RecommendingThaifoodandbeverages.2.Offergoodservicetocustomers.,3.KnowsomeculturalinformationaboutThaifood.4.Dealwithspecialrequirementsordifficultcomplaints.,WorkingProcedures工作程序GreetingGuestsSeatingatthetableBeingReadytoTakeGuestsOrdersRecommendingDishesWritingdowntheDishesGuestOrderedConfirmingtheDishesWereOrderedTakingPaymentExpressingAppreciationsandWishes,NewWordsandExpressions1.KaiYang烤鸡2.TomYamKung泰式酸辣虾汤3.KluaiBuatChi香蕉椰奶4.PhatThai泰式炒面5.SomTam青木瓜沙拉,UsefulSentences,SectionCPracticalTips小贴士,SectionESummary总结,Unit8ServinginaRussianRestaurant俄式餐厅服务,TrainingObjectives实训目标Afterlearningthisunit,studentswillbeableto：1.RecommendRussianfoodandbeverage.2.Offergoodservicetocustomers.,3.KnowsomeculturalinformationaboutRussianfood.4.Dealwithspecialrequirementsordifficultcomplaints.,WorkingProcedures工作程序GreetingGuestsSeatingattheTableBeingReadytoTakeGuestsOrdersRecommendingDishesWritingdowntheDishestheGuestOrderedConfirmingtheDishestheGuestsOrderedTakingPaymentExpressingAppreciationsandWishes,NewWordsandExpressions1.borschtn.罗宋汤2.mixedchickensalad俄式拌香鸡沙拉3.milkbass奶汁鲈鱼4.T-bonesteakwithblackpepper黑胡椒T骨牛排,UsefulWordsandExpressions,SectionBHandlingComplaints/CaseDiscussion投诉处理/案例讨论,SectionCPracticalTips小贴士,SectionESummary总结,Unit9ServingintheBeachBar沙滩吧服务,TrainingObjectives实训目标Afterlearningthisunit,studentswillbeableto:1.Understandthefivestagesofservicesequenceandserviceprocess.2.Knowhowtocommunicatepositively,professionallyandconfidently.,3.Learnaboutthedifferentproductsavailableinthebar.4.Servecustomerswiththecorrectmanner.5.Knowthemaindifferencebetweentypesofbeverages.,WorkingProcedures工作程序WelcomingGuestsE