酒店英语培训

酒店英语培训备注：已含预订部常用英语在内部门名称：市场营销部：sales&marketing dept. S&M房务部：room division dept. RD餐饮部：food&beverage dept F&B人力资源部：human resources dept. HR工程部：engineering dept.计划财务部：Financial dept. AR帐保安部：security dept.采购部：purchase dept. department职位（市场营销部）：市场营销总监 DOSM director of sales&marketing秘书 security销售部sales dept.销售代表 sales销售经理 sales manager高级销售经理：senior sales manager公关部：public relation dept.公关经理 PRM manager美工 artist预订部：reservation dept. RSVN Dept.预订经理 reservation manager RSVNM预订员 reservationist房务部前厅部：房务总监 DORD director of room division 前厅部：front office前台：front desk FD前台接待：reception收银：cashier外币兑换：currency exchange大堂副理：AM assitant manager GSM guest service manager礼宾部 concierge dept. 门童 bell man商务中心 BC business centre服务中心 service centre 总机 operator行政酒廊 executive lounge客房部：客房部：housekeeping dept HSKP客房部经理 housekeeping manager楼层服务员 room attendent领班 captain 主管 supervisor公共区域 PA public area洗衣房 laundry洗衣服务laundry service康乐部 health club室内游泳池 indoor swimming pool健身房 gymgymnasium桑拿 sauna夜总会 night club 餐饮部：餐饮总监 director of food&beverage行政总厨 executive chef厨师长 chief chef厨师 chef餐饮部经理 F&B service manager中餐厅经理 chinese restaurant manager中餐厅chinese restaurant迎宾 hostess西餐厅经理 western restaurant manager西餐厅western restaurant酒吧服务员 bartender 服务员 waiter/waitress自助餐厅 cafeteria管事部 stewarding外卖 catering keitri Registration入住登记Check in入住 CICheck out退房 CO Guest history 客史 Profile档案Group 团队FIT(Free individual ,ndividjul tourist ) 散客 VIP(very important person)贵宾 Early arrival提前抵店 Walk - in入住（散客） No show未到 Departure time离店时间 Arrival time抵店时间 Cancellation取消 cancel Over booking超预订 weightLate check out延迟退房 Advanced dv:nst deposit预订金 Guaranteed booking保证类预订 Confirm reservation确认预订 Amendment更改Tariff trif 价目表 Rack rk rate reit 门市价 Net rate 净价 Average room rate平均房价 Day use日租房 Free up-grade免费升级 Up selling提升销售 Full house 客满,满房 Waiting list等候名单 Rooming list团队名单 Room statussteits 房态 House use自用房 Out of order (OOO)维修房 Sleep out 外宿房 Room type房间类别 Connecting room联通房 Adjoining room相邻房 Room change换房 DND(Do no disturb)请勿打扰 IDD(international direct dial)国际长话 DDD(domestic dmestik direct dial)国内长话Local lukl call 市话 Leave a message留言 Massage按摩Wake-up call service叫醒服务 Morning call叫早服务Pick-up service接机服务 See-off service送机服务 Bathroom 浴室No smoking floor 无烟楼层Non-smoking room无烟房Smiling service 微笑服务Wake-up service 叫醒服务Room service 送餐服务 Extra ekstr bed加床 Emergency im:dnsi exit紧急出口 Entrance 入口Executive floor行政楼层 Lost and found 失物招领处 Tip小费Service charge 服务费service directory服务指南Swimming pool 游泳池 Gymnasium 健身房 Elevator 电梯Western restaurant 西餐厅 Massage 按摩 Chinese restaurant 中餐厅 Sauna Center 桑拿 Logbook l,bk工作日志 Buffetbfe, bu- 自助餐 Expense花费 Guest 客人 Confirm确认 List 目录 Flight航班January一月 JanFebruary二月 Feb Marchm:t三月 MarApril四月 AprMay 五月 MayJunedu:n 六月 Jun July七月 JulAugust八月 AugSeptember九月 Sep October十月 OctNovember十一月 Nov December 十二月 DecMonday星期一 MonTuesday 星期二 TueWednesday星期三 WedThursday星期四 ThuFriday星期五 FriSaturday 星期六 Sat Sunday星期日 Sun1. Sorry, my English is poor, I will ask somebody to help you .One moment ,please! 对不起,我的英语不好,我去找别人帮助您,请稍候!2. Sorry to keep you waiting so long! 不好意思,让您久等了!3. Enjoy your stay! 祝您入住愉快!4. Sorry,I have dailed the wrong number. 对不起，我拨错号码了！5. A moment please. I will be with you as soon as possible.请稍等，我将马上为您服务！6. May I have your name/company,please?请问您贵姓/您的公司名是？7. What kinds of room would you like? 请问您需要什么样的房间？8. Could you spell your name,please? 请问您的名字怎么拼写呢？9. Thank you for your advice! 感谢您给我们提的宝贵意见！10. Im sorry ,our hotel rooms are all booked at the moment. 不好意思,我们酒店的房间已被订满了.11. Is there anything I can do for you ? 请问还有什么可以帮到您?12. How would you like to pay for your bill?请问您用什么方式付款呢?13. Do you have a reservation?请问您有预订吗?14. Ill pass your message to him.我会将您的留言转告给他.15. For the outside calls,please dial 9 first and then the number.如果您要拨打外线,请在号码前加拨9.16、 from room to room calls please dial the room number directory.如果您要拨打房间号码，请直拨房号。17、Ill check it and call you as soon as possible.我检查完后会尽快给您回电.18、The line is busy or bad.线路忙或有问题.19、Im sorry,could you speak slowly ? 对不起，麻烦您说慢些好吗?20、Breakfast is from 6:30 till 10:00 at Western restaurant in the first floor.早餐从6：30到10：00在一楼西餐厅。21、All our rooms have free broadband internet connection.我们所有的房间均含免费宽带。22、How many nights will you stay here? 请问您将住几天呢?23、We have king bed room twin bed room and all kinds of different suites ,what kind of room would you like ? 我们酒店有大床房、双床房和不同种类的套房，请问您需要什么类型的房间呢？24、The room rate is including two pieces of breakfast for free and the service charge.房费包含两份免费早餐和服务费。25、Would you please tell me your departure place and do you like us to meet you at the airport ?请你是从哪里出发，是否接机？26、Thank you for calling Kuangyuang Jinjiang Hotel ,we are looking forward to servicing you.感谢您致电旷远锦江国际酒店，我们期待并恭候您的光临。Would you speak more slowlyquickly ?您能说慢点快点吗？27、Would you speak a little louder ?请讲大声点好吗？28、Could you put me through to the Front desk ?请帮我转到前台好吗？29、Could you please send me the reservation confirmation letter by e-mail ?请用邮件形式给我发订房确认函，好吗？30、Which way would you like us to send you the reservation confirmation letter?by fax or e-mail ? 请问你需要用什么样的方式给您发送订房确认函呢？是通过传真还是邮件呢？31、Could you please tell me the fax numbere-mail address ?方便告诉我您的传真号码邮箱地址吗？32、He is out on business .他在外面出差。What time is the flight arrive Chang Le airport ?那航班几点抵达长乐机场呢？33、How long does the flight take ?要飞多久34、The pick-up service charge is RMB 500 including tax and service charge .我们接机的费用一次是500元，已含税和服务费。35、Id like to book a king bed room for tonight .我今晚想预订一间单人房。36、Whats the price of a double room ?双人房的价钱是多少？37、Sorry to disturb you.很抱歉打扰您。38、The check out time is at noon ,if you want to late check out ,please contact Front desk .退房时间是中午12点，如果您想延迟退房，请联系前台。38、How many persons will stay in one room ?请问一个房间住几个人？39、How many rooms would you need ?您需要订几个房间？40、Just a moment please, i will check the room list for you !请稍等，我查询一下房间列表。41、Can i make this room for you ?我介绍这种房间给您可以吗？42、If yes, i will make the reservation, if no, i will offer anther type room and date .如果可以的话，我们立即做预订，如果不行，我们再介绍可供选择的房型和房价。43、Is this reservati