五星级酒店客房部标准工作程序sop(中英文

星级酒店客房标准工作程序一般总论Task No: Description1.Grooming and Appearance仪表打扮2.check uniform and how to grooming standards制服检验和仪表外观标准3.Body language and attitude身体语言和态度4.How to Conduct Briefing如何主持定期会议5.communicate with house keeping department与客房部沟通6.How to Greet the Guest如何迎接客人7.Dect phone ControlPhs电话管理8.Occupational Health and Safety职业健康与安全HOUSEKEEPING OFFICEGUEST FLOOR房间办公室和房间服务9 Lost and Found Procedure失物招领程序10.Monthly Linen Inventory每月布草盘点11.Master Key Sign Out Procedure万能密钥签名程序12.Sign in Procedure正弦程序13.Sign out Procedure出库程序14.来宾工作室amenities supplies set-up配给旅客用品15.“do not distribute”procedure for rooms房间“不要打扰”程序16.Clean Room Procedure房间清洁程序17.How to Clean Electric Kettle清洁电水壶的方法。18.How to Clean the Glasses玻璃杯怎么擦19.How to Clean Ice Bucket清洗冰桶的方法20.How to Change Pillow Case枕套怎么更换21.how to remove laundry wooden boxes/hangers撤衣篮和衣架22.Reporting to the Guest Floor到楼层报到23.How to make up bed怎么铺床24.How to Clean the Bath Room Floor浴室地板怎么打扫25.How to Clean the Mini Bar怎么打扫小酒吧26.How to Dust the Furniture家具上的灰尘怎么擦27.How to clean the mirror怎么清洁镜子28.How to Clean the Bath Tub浴缸清洁方法29.How to Clean Shower Room淋浴室怎么打扫30.How to Clean the Bath Room Wall浴室墙清洁方法31.how to clean the vanity top and hand basin清洁棉条和棉条的方法32.how to clean/polish the bathroom fittings浴室电镀配件的清洁和抛光方法33.How to Clean the Toilet Bowl如何清洁马桶34.How to Vacuum the Carpet地毯上的灰尘怎么吸35.How to Clean the Telephone Set如何清洁电话36.How to Handle Wake up Call如何处理叫醒服务37.来宾Shoe Shine Service擦鞋服务38.safe deposit box needs to be opened in checked out guest room客人离开商店后要检查保险柜，必须打开39.how to handle the left guest room vine card如何处理无用的房间钥匙卡40.Extra Bed and Baby Cot Procedure床和婴儿床处理程序41.来宾laundry pickup during room check会轮同时接受客人服务42.来宾laundry pick up requirement via receiving call客人电话要求洗衣服43.Fold Towel毛巾的折叠44.how to remove room service basket如何撤回送来的餐具45.how to clean guest floor corridor怎么打扫走廊46.how to assist guest with luggage/parcel如何帮助客人搬运行李47.Mini-bar consumption check小酒吧消费检查48.mini bar daily replenishment每天补充小酒吧49.how to handle“open door”request如何处理打开房门的请求50.breakge，loss and damage procedure丢失损坏处理程序51.how to check guest floor corridor如何检查走廊52.How to Inspect Bathroom洗手间怎么确认53.care and handling of guest s belongings照顾好客人的财产54.Returning Keys and Worksheet返回键和工作表55.Check into Housekeeping Office客房部办公室申报56.Vacuum carpet after washed地毯洗涤后真空57.How to Escort Guest to Elevator如何护送客人到电梯58.cleaning chemical using in house keeping客房部门常用的洗涤剂59.How to polish wooden surface打磨木头表面的方法60.how to use and clean a vacuum cleaner真空吸尘器的使用和清洁方法61.来宾Laundry Emergency紧急洗涤62.超级清洁计划。超级清洁计划63.One Entry Room System一次进房间64.Zero Room Defects没有瑕疵的房间65.Turn down Service床位开放服务公共区域公共区域66.Push brush sweeping扫地67.Dust mopping推动灰尘68 Wet mopping湿拖动69 Wall washing by hand手动刷墙70 How to Clean the A/C Grill空调端口清洗方法71 how to shampoo carpet-extraction洗地毯72 How to Clean Upholstery Fabric沙发和挠性墙清洁方法73 How to Clean Wall-paper如何清洁墙纸74 Cleaning of Office打扫办公室75 Cloak Room Procedure衣柜的程序76 Staircase cleaning打扫楼梯77 How to clean windows如何清洁窗户78 Stone floor scrubbing擦洗石制土地79 Locker room cleaning更衣室的清洁80 How to polish wooden surface打磨木头表面的方法81 how to use and clean a vacum cleaner真空吸尘器的使用和清洁方法82 Dry foam shampoo on carpet干洗地毯83 Cleaning of outlets各饭店的清洁84 Inspection of back of house后面区域的检查85 Cleaning of lobby大厅的清洁86 PA。Store roomPA中的仓库87 cleaning supplies and equipment return退回清洁用品和设备88 How to clean urinal bowel尿壶清洗方法89 How to polish brass如何抛光铜90 how to clean skid proof and dust proof pad如何清洁防滑垫和防尘垫91 how to crystalization for marble floor在大理石地板上制作晶面的方法92 how to maintain and clean leather surface如何保持和清洁皮革表面93 How to clean telephone如何清洁电话94 Cleaning of pantry/store room打扫工作室和储藏室95