飞利浦亚明的平衡记分卡与核心流程介绍.PPT

P&YOverview,Philips&YamingLightingCo.,Ltd.,P&YMainProducts,P&YCreation,Whereweare.,GO,P&YVision&Strategy,GLS&HAL.Lamp,CFLProducts节能灯,HIDProducts高强度气体放电灯,PhilipsandYamingLightingCo.,Ltd.startedjointventureon12Nov.1993.Totalinvestment:96.27mioUSDRegisteredCapital:32.09mioUSDPhilipsholding:60%Yamingholding:40%GLSFactoryjoinedinJVonOct.1995,China,Malu,ShanghaiGLS/HAL/HID,HeTianRoadCFLfactory,Beginningofthenextyear,P&YHID/GLS/Hal/CFLMalu,Shanghai,VisionP&Ywantstobethebiggestlightingfactoryintheworldwithhighvolume,turnover,profitabilityandmarketsharebytheyear2004withcustomerslongingtobuyourproductsandservicesandwithbestcustomerorientedprocesses.,StrategiesProductswithbetterqualitycostratioProductportfoliowithgoodbrandpositioningyieldingsufficientbrandindexBest-in-classprocessesinInnovationtoMarket,DemandGeneration,OrderFulfillmentandCustomerServiceleadingtoreductionincostoforganization(coo).Manufacturingexcellence:OutsourcingandmechanizationleadingtoreducedcostofproductionandoptimalheadcountApplyB.E.S.T.frameworkindrivingforexcellence,FactoryBBS/ControlItem,P&YBBS,GO,BACK,Controlitemsfollow-uptable(example),KeyProcess,P&YTQMJourney,P&YPQAJourney,GO,Mar.1994Philips&YamingLightingCo.,Ltd.Established合资公司签约成立,Oct.1996HID/CFLcertifiedISO9002HID和CFL工厂通过ISO9002认证,Oct.GLScertifiedISO9002GLS工厂通过ISO9002认证Jul.1997LaunchPQA-90PQA-90启动,Nov.ISO14001Certification通过ISO14001认证Jun.1998ISO9001Certification通过ISO9001认证,Dec.1999PQA-90Pre-peerAudit进行PQA-90同行预审,Q4PQA-90ManagementAssessmentPQA-90管理评审Q22000PQA-90PeerAudit进行PQA-90同行审核,Dec.2002PBEAssessmentPBE评审,P&YTQMJourney飞利浦亚明全面质量管理之路,Leader领导,Customers顾客,Suppliers供应商,People人员,MANAGEMENT,PROCESS,POLICY,DEPLOYMENT,Jul-Oct2000,1.Followupcorrectiveactions2.Mgt.Audit&awardcertificate,May2000,1.Actionlist&followup2.PeerAudit3.Applyformgt.audit,Jan-Apr2000,Dec1999,1.Actionlist&followup2.Supportevidencecollection3.Pre-peerAudit,1.29workgroupsset-up2.2nd&3rdself-assessment3.Company-wideawarenesstraining,1.LaunchPQA2.Awarenesstraining3.SixPQAteamsset-up4.WriteMgt.BriefingDocument5.1stself-assessment,Aug97-Jul99,Aug-Nov1999,PQACertificationJourney,1.Devistwotimesvisit2.Actionlist&followup3.4thself-assessment4.RewriteMgt.BriefingDocument5.Applyforpeeraudit,1.5thself-assessment2.Actionlist&followup3.Friendlypre-peeraudit,Jun2000,PQAself-assessmenttrends,BACK,P&YOrganizationChart,HR(HR/Mana.Training/Security/Administration),Sales&MarketingManager,EastChina,NorthChina,SouthChina,MiddleChina,Marketing,Log.,SHA,Qingdao,AnHui,zhejiang,Jiangsu,JiangXi,Tianjin,Beijing,Shenyang,HaErbing,Xiameng,Nanning,Guangzhou,Kunming,Chongqin,Wuhan,Chendu,Zhenzhou,Changsha,WuLuMuqi,Xian,Sales&MarketingDept.,Total:Salesoffice17Warehouse14,Planner,Outsourcing,CompanyBusiness,HPS125wCostPriceReductiontoNLOs,HP250WCostPriceReductiontoNLOs,DE500WCostPriceReductiontoNLO