商务英语翻译大二上学期涉外商务信函的翻译

第十七章,涉外商务信函的翻译,17.1商务信函的类别及相关知识,涉外商务信函是用于联系业务、沟通商情、咨询答复的主要途径和工具，它具有公函的性质。,从内容和商务操作过程的角度，涉外商务信函可以划分为哪些类别?,建立业务关系类；资信查询类；产品推销类；询盘类(inquiry)、发盘(offer)还盘(counter-offer)类；定购类；支付类；装运通知类；保险类；索赔类；邀请致谢类。,17.2商务信函的篇章结构,Sampleletter:page163,17.3商务信函的文体特点,涉外商务信函是进出口业务进展情况的专业性书面记录，从法律上讲，这些书面记录是对买卖双方权力、义务的规定和解决争端的法律依据。因此商务信函特别强调准确性和规范性。合格的英语函电必须是以简洁的语言、明晰的结构来表达完整的内容，同时，还要体现出成熟的业务思维。,17.3.1词汇使用特点,（1）用词规范正式tellinform/advicecopyduplicatesenddispatchorotherwisesothereforeaboutasfor,inrespectto,inconnectionwith,withregardingto,(2)表意准确，专业性强P166-169(3)用语朴素，淡于修饰,17.3.2句式结构特点,（1）句式正规完整（2）用陈述句表示委婉的祈使意义（3）大量使用套语（4）使用倒装句,17.3.3礼貌、委婉语气,礼貌标记语PleaseKindlyIunderstand/WeregrettoWeshouldbegrateful/obligedifWewishtoinvite/draw/callyourattentiontothefactthat,非真实条件句、虚拟语气、情态动词Eg.Shouldtherebeanyquestion,pleasedonothesitatetoletusknow.P175sampleletter,17.4商务信函的翻译要点,17.4.1原则：准确规范、功能对等YOU-ATTITUDE17.4.2注意事项：不求虚饰，但求简洁严谨流畅，必要时可摘译,1.建立业务关系函,建立业务关系，实际上就是确定贸易对象。贸易对象选择得合适与否，决定着贸易的成败。在一般情况下，双方通过各自的介绍或第三者的介绍，先摸清对方的资金信用、经营能力和业务范围等重要条件，然后再进行实质性的业务商讨。贸易双方只有在相互了解、彼此信赖的基础上，才能进行积极地合作，并使双方贸易活动得以顺利地开展。,CrayolaCraftyCrabBathBinCrayolaCraftyCrabBathBinisGreatBathTimeStorage!Bathtimecleanuphasneverbeeneasierormorecolorful!TheCrayolaCraftyCrabArtBinkeepsallyourbathtimeartsuppliesineasyreach.Childrenwilllovedrawing,dabbinganddoodlinginthetubwithCrayolaBathtubCrayons,PaintsandMarkers-andtheCraftyCrabConvenientlystoresthemall.Thisartbinstickstothetubwallwithsuctioncupsandhasdrainholestoallowcontentstodripdry.IncludesStorageArtBin,8BathtubCrayons,3BathtubMarkersand3BathtubPaints.,BrightStartsBabyPlayplace-PinkThischeerfulspaceadaptstoyourgrowingbabysneedsandprovidesendlesswaystoplay.ThisDeluxeEditionfeaturesaPlushmusicalbird,removableproppillow,andPlushTeetherPal.Features:Wallsreconfigureforbabysdevelopment:Newborn,tummytime,crawlingandsitting;Removableproppillowfortummytimeplay;PlushBirdfeatures20melodiesandnaturesoundsfor25minutesofcontinuousplay;Plushelephantwithteethablehandsandfeet;Heart-shapedRattleforauditorydevelopment;Flower-shapedbeadchaser;ExtralargeMirrorforselfdiscovery;Water-filledLionTeethersoothesgums;2characterLinksand8additionalFunLinksforattachingmoretoys;,Melissa&DougDrinkandWetAnnieDoll,ProductDescriptionOurMelissa&DougDrinkandWetAnnieDollisamusthaveforyourlittleone!Littlemommieswilllovecuddlingwiththisposablebabydoll,perfectforbath-timeplay.Anniehasopen-and-closeeyes,candrinkfromherbottle,andcansitonherveryownpottychair.Shealsocomeswithapacifierandapink-trimmed,self-stickdiaper.Dressedinacharming,ginghamandfloweredsundress,underpants,andmatchingbonnet,Anniewillbealovableadditiontoanyonesdollfamily!,ProductDescriptionEncourageendlesshoursofcreativeplaywiththisinteractiveImaginariumClassicTrainTablewithRoundhouseWoodenTrainset,aToysRUsexclusive.Over100piecesand23feetoftrackareincludedaswellasthefollowingwoodenaccessories:4people,4streetsigns,7trees,4streetlamps,1helicopter,1truck,1car,8traincars,and12piecesofcargo.Whenplaytimeends,storeeverythinginthetraintablestwolargedrawers.TheonlyplacetogettheuniqueImaginariumhands-onactivityandlearningtoysisatToysRUs!Imaginariumkidsartandcraftkits,toybuildingsetsandplaysetsopenupthemindsappetiteforinteractivecreativeplaybyinspiringchildrenofallages.Byencouragingartisticactivities,aswellaspretending,parentscanassistinthefundamentalpositivegrowthoftheirchildren.Imaginariumlearningandactivitytoys-thefunwaytoalwaysbeakid.,Roleplay,SupposeyouwereamemberofHarbinTianyiToysCo.,Ltd,andwouldliketocontactToysRusforbusinesscooperation.PleasethinkofONEsentencetobegintheletter.,Sampleonp160&relatedexpressions,1.WevecometoknowyournameandaddressfromtheCommercialCounselorsOfficeoftheChineseEmbassyinLondon.我们从中国驻伦敦大使馆的商务参赞处得知你们的名字和地址。2.承蒙布莱克先生的介绍，我们得知贵公司的名称和地址。BythecourtesyofMr.Black,wearegiventounderstandthenameandaddressofyourfirm.3.Yourfirmhasbeenintroduced(recommended,passedon)tousbyMapleCompany.枫叶公司向我方介绍了贵公司。,WespecializeintheexportofJapaneseLightIndustrialProductsandwouldliketotradewithyouinthisline.鉴于我方专营日本轻工业产品出口业务，且愿与贵方在这方面开展贸易。Wehavebeeninthislineofbusinessformorethantwentyyears.我们经营这类商品已有二十多年的历史了。,Wenowavailourselvesofthisopportunitytowritetoyouwithaviewtoenteringintobusinessrelationswithyou.现在我们借此机会致函贵公司，希望和贵公司建立业务关系。Wearenowwritingtoyouforthepurposeofestablishingbusinessrelationswithyou.我们特此致函是想与贵方建立业务关系。Weshallbegladtoenterintobusinessrelationswithyou.我们很乐意同贵公司建立业务关系。,Inordertoacquaintyouwiththetextileswehandle,wetakepleasureinsendingyoubyairourlatestcatalogueforyourreference/perusal(readingcarefully).为了使贵方对我方经营的纺织品有所了解，特航寄我方最新目录,供细阅。Itwouldbeveryhelpfulifyoucouldsendusstatisticsonyoursales.如果贵公司能将你们的销售统计资料寄给我们，那可就太有帮助了。Wewouldliketoaskyoutokindlysendustherelatedinformation.我们希望贵公司能将相关资料寄给我们。,Ourmutualunderstandingandcooperationwillcertainlyresultinimportantbusiness.我们之间的相互了解与合作必将促成今后重要的生意。我方希望能在平等、互利、互通有无的基础上与贵公司建立业务关系。Wewouldliketoexpressourdesiretoestablishbusinessrelationswithyouonthebasisofequality,mutualbenefitandtheexchangeofneededgoods.,notes,1.on/throughtherecommendationof由介绍（推荐）WeengagedourpresentsecretaryontherecommendationofMr.Brown.我们现在雇佣的秘书是由布朗先生介绍的。2.underseparatecover=byseparatemail,besentseparately另邮，另寄Wearesendingyoucatalogueunderseparatecover.目录将另函寄出。,3.如表示“随函”，可用“Enclosedpleasefind.enclose封入Weencloseacopyofourlatestpricelist.随函寄出我方最新价格表一份。亦可用下列句型：Enclosedisacopyofourlatestpricelist.EnclosedpleasefindacopyofAttachedpleasefind,4.line行业，（一类）货物Wehavebeeninthislineformanyyears.我们经营这一行多年了。Thisisagoodlineofhardware.这是金属器具中的一批好货。5.toourmutualbenefit(interest,advantage)Expandingtradebetweenuswillbetoourmutualbenefit.扩大我们之间的贸易对我们双方都有利。,根据贵方要求，兹另邮货号2031样品一份，以供参考。Asrequested,weareairmailingtoyou,underseparatecover,asampleofArticleNo.2031foryourreference.,Pleasecompare,贵公司2006年8月28日的来信和所附的轴承报价单及另函寄来的样品，均已收到。A.YourcompanysletterdatedAugust28,2006andthequotation(报价)sheetforbearingshavebeenreceived.Thesamplesyousenthavealsobeenreceived./Alsoreceivedarethesamplesyousent.B.WearepleasedtoreceiveyourletterofAugust26,2006,theenclosedquotationforbearings,andalsothesampleswhichweresentunderseparatecover.,Exercise1,敬启者：经你方商会介绍，我方欣悉贵公司的名称和地址。我公司专营中国纺织品出口，很乐意在平等互利的基础上与贵公司建立业务关系。为使贵方对我方产品有全面的了解，我方另函寄去一本目录册及一套小册子，供参考。如对目录中所列商品感兴趣，请具体询价，我方将立即报价。望尽快答复。,Referenceversion,DearSir,OntherecommendationofyourChamberofCommerce,wehavelearnedwithpleasurethenameandaddressofyourfirm.WewishtoinformyouthatwespecializeintheexportofChinesetextilesandshallbegladtoenterintobusinessrelationswithyouonthebasisofequalityandmutualbenefit.Togiveyouageneralideaofourproducts,wearesendingyouunderseparatecoveracataloguetogetherwitharangeofpamphletsforyourreference.Pleaseletushaveyourspecificenquiryifyouareinterestedinanyoftheitemslistedinthecatalogue.Weshallmakeofferspromptly.Welookforwardtoyourearlyreply.,Exercise2,我们从阿里巴巴网站上看到贵公司的名称和地址，并且很高兴地了解到您需要的产品正好符合我们的业务范围。我们很荣幸有这个机会向您介绍我们的公司。我公司是一家中国的出口企业，主营各类罐头食品。我们非常希望能在双赢的基础上尽早同贵公司建立业务关系。另函寄上产品目录和价格表以供参考。如果能够收到您具体的询盘，我们将为您提供最优惠的价格。期待您的尽早回复。,Wandnotewithpleasuretheitemsofyourdemandjustfallwithinthescopeofourbusinessline.Firstofall,weavailourselvesofthisopportunitytointroduceourcompanyinordertobeacquaintedwithyou.OurfirmisaChineseexporterofvariousCannedFoodstuffs.Wehighlyhopetoestablishbusinessrelationswithyouresteemedcompanyonthebasisofmutualbenefitinanearlierdate.wearesendingacatalogueandapricelistunderseparatecoverforyourreference.Wewillsubmitourbestpricetoyouuponreceiptofyourspecificinquiry.Wearelookingforwardtoreceivingyourearlierreply.,2.询盘类(inquiry),在对外贸易中，交易的一方欲出售或购买某种商品，向另一方询问买卖该商品的各项交易条件，这种口头的或书面的表示，在进出口业务中称之为询盘或询价。询盘一般分为两种：1）一般询价：这种询价并不一定涉及到具体的交易，一般属于大致的了解。2）具体询价：所谓具体询价实际上就是请求对方报盘（requestforanoffer）。也就是说，买方已准备购买某种商品，或已有现成买主，请卖方就这一商品报价。,1.IwouldliketohaveyourlowestquotationsC.I.F.Vancouver.希望您报温哥华最低到岸价。2.PricesquotedshouldincludeinsuranceandfreighttoVancouver.所报价格需包括到温哥华的保险和运费。3.Willyoupleasesendusyourcataloguetogetherwithadetailedoffer?请寄样品目录和详细报价。,4.请告知我们贵方能供货的价格。Willyoupleaseinformusofthepricesatwhichyoucansupply?5.若贵方价格合理，我们可能向你们大量订货。Ifyourpricesarereasonable,wemayplacealargeorderwithyou.6.若质量好且价格适合我方市场的话，我们愿考虑与你方签署一项长期合同。Ifthequalityisgoodandthepriceissuitableforourmarket,wewouldconsidersigningalong-termcontractwithyou.,7.鉴于我方市场对此货的需求日增，请你们考虑给予特别折扣。Asthereisagrowingdemandforthisarticle,wewanttoaskyouforaspecialdiscount.8.Wewouldappreciateitifyoucouldletusknowwhatdiscountyoucangrantifwegiveyoualong-termregularorder.若我方长期订货，请告知能给予多少折扣，不胜感谢。,Practicemakesperfect,请就下列每项货物向我方报西雅图最低到岸价，其中包括我们百分之五的佣金。PleasequoteyourlowestpriceCIFSeattleforeachofthefollowingitems,includingour5%commission.请给我们提供你们产品目录册上100组6号产品的报价。Pleasequoteusyourpricefor100unitsofItem6inyourcatalog.,烦请贵方尽快报伦敦离岸最低价。WouldyoukindlyquoteusyourlowestpriceFOBLondonASAP?,请报椅子的最优惠上海到岸价，同时请报最早交货期。Itwouldbeappreciatedifyoucould/PleasequoteyourbestpricesofCIFShanghaiforchairs,andalsoletusknowtheearliestpossibledateyoucanmakeshipment.,Notes,1.Wewouldbeobligedifyouwould?obliged感激”这是商业信函中的客套话，在请求对方做某事时，常用这个句型。另外，表示“感激”的句型还有：a.Wewouldbethankful(grateful)ifyouwould?b.Wewouldappreciateitifyouwould?c.Itwouldbeappreciatedifyouwould?,Asampleletter,DearSirs:Thankyouforyourletterof25thSeptember.Asoneofthelargestdealersofgarments,weareinterestedinladiesdressesofalldescriptions.WewouldbegratefulifyouwouldgiveusquotationsperdozenofC.I.F.Vancouverforthoseitemsaslistedontheseparatesheet.Inthemeantime,wewouldlikeyoutosendussamplesofthevariousmaterialsofwhichthedressesaremade.Wearegiventounderstandthatyouareastate-ownedenterpriseandwehaveconfidenceinthequalityofChineseproducts.Ifyourpricesaremoderate,webelievethereisapromisingmarketfortheabove-mentionedarticlesinourarea.Welookforwardtohearingfromyousoon.,谢谢你们九月二十五日的来信。我们是服装大贸易商，我们想购买各种规格的连衣裙。若能按附页所示品种报每打温哥华到岸价，我们当不胜感激。同时请将各种连衣裙的布样寄给我们。我们得知你们是一家国营企业，我们对中国产品的质量很有信心。如你方价格适中，我们相信上述商品在我们地区会有很好的市场。盼早复。,3.报盘还盘函(offerandcounter-offer),报盘信函是卖方对询问价格等情况的复信,分为实盘和虚盘两种.实盘是报盘人在规定的期限内愿意按所提条件达成交易的肯定表示,报盘人在有效期内不得随意撤回或修改报盘内容.虚盘是报盘人所作的非承诺性表示.虚盘都附有保留条件,如“以我方最后确认有效”(subjecttoourfinalconfirmation)等.,还盘也叫还价。接盘人在收到一项报盘后，往往会对其中的某些内容不能完全同意，于是会提出不同的要求。这种口头或书面的要求一经提出，原来的报盘即刻失效，于是交易在还盘的基础上重新开始。还盘的内容不单是指价格。对支付条件、装运期等主要条件提出不同的建议，也都属于还盘性质。一笔交易的成立，有时要经历多次还盘和反还盘的过程。,1.Tomeetyourrequirements,wewouldliketoreduceourpriceby2%,which,Ihope,willbesatisfactorytoyou.为满足你方要求，我们愿降价百分之二,希望能令你们满意。2.Tohavethisbusinessconcluded,Ithinkareductionofleast10percentwouldhelp.为了促成交易，我认为大约给百分之十的折扣才行。,3.为扩大我们之间的贸易，可再给3的折扣。Inordertoencouragebusinessbetweenus,wearereadytogiveyou3%off.,Pleasecompare,你方价格远低于我方成本，我们不能按你方价格成交。A.Wecantentertainbusinessatyourprice,sinceitisfarbelowourcost.B.Weareunabletoentertainbusinessatyourprice,sinceitisfarbelowourcost.C.Wearenotinapositiontoentertainbusinessatyourprice,sinceitisfarbelowourcost.,由于原料成本涨价，我们须提价3%。A.Duetotherisingcostofrawmaterialswemustraiseourpriceby3%.B.Duetotherisingcostofrawmaterialswehavetoraiseourpriceby3%.C.Duetotherisingcostofrawmaterialswearereluctantlycompelledtoraiseourpriceby3%.,Pairwork:Howtonegotiate?,A:Idontneedtoremindyouthatthemarkethasbecomeverycompetitive.thecompetitionhasbecomeprettykeen.youmustbeabletocompetewithrivalfirms.B:Youllfindourpricesareveryfavorable.verycompetitive.mostacceptable.,Similarstrategies,1.Wearenotinterestedunlessyourpriceisreducedtoalevelinlinewiththemarketprice.除非你们把价格降到与市场价格一致，否则我们不感兴趣。2.Wehavebeeninformedthatthecurrentpriceonyoursideismuchhigherthanwhatyousay.我们听说你方的现行价比你方所说的要高很多。,3.Ourpricesarehighlycompetitivewhenyouconsiderquality.如果你们考虑一下质量的话，我们的价格是很有竞争性的。4.Youknowverywellthatmarketsforbristleshavegoneupagreatdealinrecentmonths.Thepriceweoffercomparesfavorablywithquotationsyoucangetelsewhere.近月来猪鬃市价涨了很多。我方所报的价格与你从别处能获得的价格相比，是较为便宜的。,5.Tobefrankwithyou,ifitwerenotforthelong-standingrelationshipbetweenus,wewouldhardlybewillingtomakeyouafirmofferatthisprice.说实话，如果不是为了我们双方长期以来的关系，我们不大可能以这样的价格向你方报实盘的。,SpecimenLetter1(offer),DearSir,Youletterof15thAugustaddressedtoourHeadOfficehasbeenpassedontousforattentionandreply.WenowtakepleasureinadvisingyouthatthepriceofBrownCrystalSugarisatUSApermetrictonF.O.B.OfcoursewealsoquoteC.F.R.orC.I.F.pricesifbuyerssodesire.Thepricetermstobeemployeddependmuchonthecharacteristicsofthegoodsaswellastheirspecifictransportrequirementandshallalwaysservethebestinterestofbuyersandsellersalike.Wearelookingforwardtoyourorder.Yourstruly,您八月十五日致我总公司的信函已转交到我处作复。我们高兴地通知您红砂糖的离岸价为每公吨#美元。当然，如果买方愿要C.F.R.或C.I.F.价，我们也可照办。采用哪种价格，取决于产品的特点以及所需的运输条件，同时要使其符合买卖双方彼此的利益。盼收到你方订单。,SpecimenLetter2(counter-offer),WeareinreceiptofyourofferofMarch26for300casesofblackteaat30poundsperkilogram,C.I.F.Liverpool.Inreply,weregrettoinformyouthatwecannotdobusinessatthepricesyouhavegiven.YoumaybeawarethatsomeIndiandealersareloweringtheirprices.Nodoubtthereiskeencompetitioninthemarket.WedonotdenythatthequalityofChineseteaisbetterandnootherteacancomparewithyourseitherforflavororcolor,butthedifferenceinpriceshould,innocase,beasgreatas8percent.Toclosethebusiness,ourcounterofferisasfollows:300casesofblackteaat25poundsperkilogram,othertermsasperyourletterofMarch26.Asthemarketisdeclining,werecommendyourearlyacceptance.Yoursfaithfully,我们收到了你们三月二十六日关于三百箱红茶，每公斤三十英镑利物浦到岸价的报盘。很抱歉，我们不能接受你们的价格。你们可能知道，有些印度商人正在削价销售。无疑市场竞争很激烈。我们承认，中国茶叶品质较好，在香味和色泽方面，其他品牌的红茶很难与之相比。但是价格差距不应高过百分之八。为了成交，我们还盘如下：三百箱红茶，每公斤二十五英镑，其他条件照你方三月二十六日信中所述办理。由于市价看跌，我们建议你们早日接受。,4.订购函(order),交易谈妥后买方一般要写一份正式订单给予卖方,以书面形式对订购商品加以确认.订购函一定要正确、清楚。（p161）purchaseorder.pdfpurchaseorder-2.pdf认收时最好重复一下订单的条件，也可打印形式发票（proformainvoice）。（p161）,5.装运函,一般情况下，货物一装车、船、机，卖方应立即写信通知买方，即装船通知（SHIPPINGADVICE），说明这批货物是某号订单或某合同的货，并提供提单、发票、检验单、保险单等复印件，以便对方准备办理提货手续。万一因某种原因，装运中出现延迟等情况，也应立即函告对方。,1.Foryourinformation,wehavealreadyinstructedthemtocontactyoutocoordinateeverythingcoveringthisshipment.兹通知你方，我们已经指示他们与贵公司联系以协调与这批货有关的一切事务。2.ThegoodswillbesenttoyoubyMaersk(China)ShippingCo.LtdandshouldarriveatyourportonaboutDec.12thisyear.这批货物将由马士基（中国）有限公司运出，应该在今年12月12日左右到达你方港口。,3.WetakepleasureinnotifyingyouthatthegoodsunderS/CNo.116havebeendispatchedbyM/V“WASHINGTONMARU”sailingonAug.29,2008forYokohama.我们很高兴通知你们第116号售货确认书项下的这批货物已由华盛顿号轮船运出，它于2008年8月29日驶往横滨。(M/V:MOTORVESSEL),4.由于装运严重缺位，这些机器到9月28日才能装运。DuetoaseriousshortageofshippingspaceweareunabletodeliverthesemachinesuntilSeptember28.,提请卖方注意：我方定单拖欠至今尚未履行。WebroughttotheknowledgeoftheSellerthatourorderhadbeenoutstandingforaconsiderableamountoftime.,6.付款结算函,1.WehavefaxedourconfirmationofyourorderandyouarerequestedtoopentheL/Cassoonaspossible.我们已发传真确认接受你方订单，请你们尽快开立信用证。2.Weshalldrawonyouat60dayssightwhenthegoodshavebeenshipped.Pleasehonorourdraftwhenitfallsdue.货物装运后，我们将向你方开出见票六十天内付款的汇票，请到期即付。,3.YourrequestforD/Ppaymenthasbeenconsideredandweagreetograntyouthisfacility.我们已经考虑过了你方付款交单的要求，并同意给予你们这个方便。,7.保险函,1.WewishtocovertheconsignmentagainstAllRisksfor110%oftheinvoicevalue.我们想按发票金额的110%对这批货投保一切险。2.ForgoodssoldonCIFbasis,insuranceistobecoveredbyusfor110%oftheinvoicevalueagainstAllRisks.对于按CIF价成交的货物，由我方按发票金额的110%投保一切险。,3.Aninsuranceclaimshouldbesubmittedtotheinsurancecompanyoritsagentaspromptlyaspossiblesoastoprovidetheinsurancecompanyoritsagentenoughtimetopursuerecoveryfromtherelativepartyatfault.保险索赔应尽早提交给保险公司或其代理人，以便使保险公司或其代理人有足够的时间向相关过失方追索。,8.索赔函,索赔信函一般包括以下三个部分：原合同条款执行的不足之处补偿办法,很遗憾地告知，贵厂生产的发动机很难启动。Wearesorrytoreportthatwehavehadgreatdifficultyingettingyourenginetostart.,对于任何损坏，我方保留索赔的权利。Wereservetherighttoclaimcompensationfromyouforanydamage.,Example1,Wehavereceivedthearticlesyoudispatchedon17December(OrderNo.321GHT).Weregrettoinformyouthattherewereproblemswiththepackagingwhichhaveresultedindamageto26lamps.Ihaveenclosedphotographsofthepackagesaswereceivedthem,togetherwithphotographsofthedamagedarticles.Youwillappreciatethatwecannotnowsellthesearticlesaswehadoriginallyplanned,butourcustomersarewaitingtoreceivethegoodstheyhadorderedsometimeago.Wethereforerequestthatyousendusbyair30lampsinreplacementwithoutdelay,sothatwecanmeetourcustomersrequirements.,Reply,Thankyouforyourletterinwhichyoupointoutthatsomearticlesweredamagedinarecentconsignment.Iunderstandtheimportanceofprovidingreplacementsassoonaspossible,andIhavealreadyinstructedourwarehousetodispatch30lampswithin3days.Iamsorrythatyouandyourcustomershavebeeninconveniencedinthisway.However,Example2,WeencloseherewithSurveyReportNo.（2008）68764436issuedbytheWuhanCommodityInspectionBureaucertifyingthatthequalityoftheabove-mentionedgoodsismuchinferiortothatofthesamplesentpreviously.Asthisconsignmentisentirelyuselesstous，youarerequested，therefore，toreturnustheinvoicevalueandtheinspectionchargesinvolved，totaling$400，000.Wetrustyouwillsettlethisclaimpromptly.Assoonasitissettled，weshallhavetheconsignmentreturnedtoyouwithallexpensesforyouraccount.,我们随信附上由武汉商检局签发的调查报告（2008）68764436#，证实上述货品的质量远远不及先前所寄样品的质量。由于这批货物对我们完全无用，因此，请你们退回发票金额的货款以及相关检验费用，共计40万美元。我们相信你方将尽快处理此项索赔。一旦解决，我们将把这批货退回给你们，而全部花费由你方负担。,Assignment,哈尔滨有限公司foreigncounterpart(可以利用一个企业简介的素材,也可以自拟）,Chooseanyroundofbusinesscommunicationandwrite2bi-lingualemailsbetweenHarbinCo.andtheforeigncounterpart:introductionreply(inquiry)offercounter-offercounter-suggestionorderpaymentshipmentWord格式，打印，下周交。,本章练习,I.句子翻译1.youareinthemarketfor你们有意采购4.As,weexpressourdesiretotradewithyouinthisline.我们，愿与您们进行贸易。,5.,pleaseletushaveyourorderatanearlydate,，则请早日订购，6.findourquotationsatisfactory,对我们的报价满意7.whichwillbekeptopenagainstreplybywire.此报价以电复为准,8.Youwillobservethatthebullishtrend贵方定会发现行情上涨9.Youmustdeliverthegoodsonboardthes.s.“WhiteBear”withinthetime-limitasstipulatedinourcontract,otherwisedeadfreight,ifany,shouldbebornebyyou.否则空舱费费概由贵方承担,11.Wehavebeenputtoconsiderableinconveniencebythelongdelayindelivery.Wemustinsistonimmediatedelivery.Otherwiseweshallbecompelledtocanceltheordersinaccordancewiththestipulationsofthecontract.我方