汽车俱乐部管理信息系统需求分析 设计报告

软件工程课程设计报告学院计算机与通信工程专业计算机科学与技术班级学号学生姓名指导教师课程成绩完成日期2006919汽车俱乐部管理信息系统需求分析摘要网络化，系统化，信息化已经成为现代企业管理的主要手段，一个好的系统能方便管理，提高管理效率。本系统根据现有系统的分析和用户要求，一期建设主要是完成会员管理中的会员登记、续会、查询等功能；服务管理中的新车上牌落户、年检、救援服务记录、保险等车务提醒功能；身份验证、系统数据配置等。本课程设计中数据库采用MICOSOFTACESS2000，系统平台为WINDOWS98/2000/XP。关键词软件工程；汽车俱乐部；需求分析；1引言11本课题的研究意义当今的社会中各种各样的俱乐部可以说是数不胜数，汽车俱乐部正是其中的一个，随着经济的发展，拥有汽车的人越来越多，爱车的车迷也越来越多，汽车俱乐部也随之G9921G19405G1114G17227来，俱乐部G9188G9188的G1864G7118G1114G17227来，G1306随着成员的G3698多，G1856G2508管理的G2399G2159也G4613G3835G1114G17227来；G13792随着计G12651G7438的G7234G2462，以G2462网络的G7234G2462，采用信息G16817管理G4613成为G16311G1927G17837一G19394G20076的有效手段。12本设计的目的和背景汽车俱乐部G19766G2533个G1319和G19610G1319俱乐部会员提G1391新G20562手G3533G16769、新车上牌，救援服务、代G2162车务手续和保险，各种车务提醒等。随着会员的G3698多，会员信息以G2462G11468G1863的各种车务信息等数据G18339越来越G3835，为G1114有效G3332管理G17837G1135数据G5194G2533会员提G1391G7368G2462G7114G7368多种的服务，提高工G1328效率，G10317G5332发本系统。俱乐部现有G13856工G2325G1325G2529，多数G1867有上网和G50G41G41G44G38G40G6817G1328经验，计G12651G7438G6817G1328能G2159G17751高。系统G17878G2524采用G5506软G7643G1946G11040G19766G16280G14551。13相关研究课题的特点汽车俱乐部管理信息系统是G1868G3423的信息管理系统，其G5332发主要G2265G6336G2530台数据库的建G12447和G13512G6264以G2462G2081G12483G5224用程G5219的G5332发G1016个方G19766。G4557G1122G2081G13785要求建G12447G17227数据一G14280G5627和完G6984G5627G5390、数据G4445G1852G5627好的库。G13792G4557G1122G2530G13785G2029要求G5224用程G5219功能完G3803,G7143G1363用等G10317G9869。G17819G2447G1268统的汽车俱乐部管理G8181G5347已经不能G9397G17287现代汽车俱乐部人员G1259多，汽车种G12879G13333多等G4470G16278G3252G13044，本G8437设计便是设计一个汽车俱乐部管理系统，G1363G4439能方便G5567G6475G3332G17828用G3324俱乐部的管理之中。14设计目标用户现有计G12651G74383台，G17829期G4570G17842G6521G5430成G4628G3507网。用户要求G4570来设置G999用的数据库服务G3132G17839G15904数据管理，多台G2345G7438G18129可G17828G15904G16825管理系统。G3252此计划采用如下结A1系统一期建设主要完成会员管理中的会员登记、续会、查询等功能；服务管理中的新车上牌落户、年检、救援服务记录、以G2462保险等车务提醒功能；身份验证、系统数据配置等。G3324G13512G6264阶段和G2530续G5332发中G17839一步完善旅G15904服务、代G2162验车、G17819户、G13512修等服务流程管理，业务员业绩考核，数据G1268输等功能。2会员管理分析与设计会员是一个俱乐部最重要组成元G13044，所以的G4557会员的管理G4613成为G1114G17837个管理系统的一个重要组成部分，G17837其中有G2265G6336以个人为G2345位的个G1319会员，也有以团G1319为G2345位的团G1319会员，还有一G1135协议会员等。他们各自有各自的G10317G9869，所以要分别G17839G15904登记管理。21个体会员登记设计个G1319会员是俱乐部中一个比重G11468G4557G17751G3835的群G1319，G3324每个个G1319会员申请加入俱乐部成为会员G7114我们首先要G4557其G17839G15904登记。登记内容G5224G16825G2265G6336会员的个人信息（如表21）、会员所拥有的车辆的基本信息（如表22）、保险信息G2462G2265G6336保险业务（如表23）、会员的会员卡信息（如表24）以G2462会员的会员费的信息。表21个人信息项目名称具体内容备注A3A0A5A6A2A4A9A7A8A10A11A12A0A15A13A17A18A19A20A14A22A16A21A23A26A26A26A26A24A24A25A25A29A27A28A30A33A31A6A2A4A35A32A37A34A18A39A11A18A40A36A18A42A38A18A44A41A18A46A43A18A20A14A48A45A47A13A51A49A48A18A53A16A48A18A54A50A48A18A29A27A48A20A14A48A45A52A55A58A31A30A10A4A59A56A43A57A58A31A30A10A4A60A63A64A61A43A57A58A31A30A10A4A60A63A66A62A68A68A30A10A4A69A70A62A58A31A30A10A4A63A71A65A73A67A58A31A30A10A4A60A63A75A63A76A72A74A77A58A31A30A10A4A60A4A78A81A79A80A82A68A5A31A6A2A4A46A83A68A86A30A10A4A87A84A48A52A89A30A87A84A48A85A48A21A23A26A26A26A26A24A24A25A25表22车辆信息（每人可能多辆）项目名称具体内容备注A91A88A52A55A93A6A2A4A94A90A30A4A78A60A10A4A96A92A98A95A18A100A97A18A102A99A18A104A101A103A18A107A105A18A109A106A18A111A108A20A14A92A52A68A31A30A4A78A60A10A4A96A51A110A112A115A18A116A18A117A18A118A18A119A18A120A18A121A113A18A123A18A111A108A20A14A124A114A62A52A58A31A30A10A4A60A4A78A122A125A126A127A128A129A130A131A132A131A133A134A135A136A137A128A126A138A135A139A140A141A126A142A135A139A140A143A126A142A135A139A140A128A126A142A135A139A144A145A146A147A122A148A149A150A151A122A139A152A122A139A153A154A146A147A155A156A157A158A139A159A160A139A161A155A146A147A122A162A163A164A165A166A167A167A167A167A168A168A169A169A170A171A172A164A165A166A167A167A167A167A168A168A169A169A173A122A164A165A166A167A167A167A167A168A168A169A169A174A175A164A165A166A167A167A167A167A168A168A169A169表23保险项目名称具体内容备注A122A176A126A177A178A179A131A180A181A178A131A133A182A136A183A184A185A182A139A122A186A182A139A187A188A189A190A182A139A191A192A182A193A182A164A165A166A167A167A167A167A168A168A169A169A194A182A166A165A167A167A167A167A168A168A169A169A195A190A166A165A167A167A167A167A168A168A169A169A190A196A197A198A199A199A199A199A199A200A199A199A201A202A203A204A178A179A131表24会员卡项目名称具体内容备注A205A126A181A129A131A133A132A130A131A205A137A206A207A208A205A139A209A210A205A139A211A212A205A139A213A214A205A146A147A215A216A165A217A167A167A167A167A168A168A169A169A218A167A167A167A167A168A168A169A169A215A216A165A217表25会员费项目名称具体内容备注A219A172A166A165A167A167A167A167A168A168A169A169A164A165A166A165A167A167A167A167A168A168A169A169A220A219A172A221A199A199A199A199A200A199A199A222A129A223A224A225A219A226A199A199A199A199A200A199A199A219A226A227A228A229A197A139A230A231A139A153A154A146A147A232A231A126A233A129A130A131A230A231A126A233A129A130A131A221A230A231A219A226A234A22122团体会员登记设计G11468比与个G1319会员，一G1135企事业G2345位的员工或G13785是亲朋好友往往是以团G1319的方G5347参与到俱乐部中来，他们很多信心G18129G1867有G17751G3835的G11468似G5627，又G3252为他们本来G4613是一个团G1319，所以给管理上带来很多方便，G3252为团G1319会员的G10317殊G5627他们的登记内容也和个G1319会员有很多不同。团G1319会员的登记内容G5224G2265G6336团G1319会员的G2345位信息、团G1319会员的车辆信心、团G1319会员的会员卡以G2462会员费。表26单位信息项目名称具体内容备注A222A129A235A236A141A128A178A179A131A237A238A156A239A204A128A178A179A131A240A241A242A129A130A131A243A244A245A246A247A248A127A128A129A130A131A132A131A133A249A250A127A128A129A130A131A132A244A251A252A127A128A129A130A131A132A244A253A254A203A177A204A178A179A131A253A254A203A249A250A177A127A128A129A130A131A132A244A253A254A203A127A204A178A179A131A253A254A203A249A250A127A127A128A129A130A131A132A244表27车辆信息（每单位一般多量）项目名称具体内容备注A176A255A126A91A93A178A179A131A180A181A129A131A133A132A130A131A122A96A98A0A139A100A1A139A102A2A139A104A3A4A139A107A5A139A109A6A139A153A154A146A147A96A126A177A128A129A131A133A132A130A131A122A7A8A9A115A139A116A139A117A139A118A139A119A139A120A139A121A10A139A123A139A153A154A146A147A232A124A11A126A127A128A129A130A131A132A131A133A122A125A126A127A128A129A130A131A132A131A133A134A135A136A137A128A126A138A135A139A140A141A126A142A135A139A140A143A126A142A135A139A140A128A126A142A135A139A144A145A146A147A122A148A149A150A151A122A139A152A122A139A153A154A146A147A155A156A157A158A139A159A160A139A161A155A146A147A122A162A163A164A165A166A167A167A167A167A168A168A169A169A170A171A172A164A165A166A167A167A167A167A168A168A169A169A173A122A164A165A166A167A167A167A167A168A168A169A169表28会员卡项目名称具体内容备注A205A126A181A129A131A133A132A130A131A205A137A206A207A208A205A139A209A210A205A139A211A212A205A139A213A214A205A146A147A215A216A165A217A167A167A167A167A168A168A169A169A218A167A167A167A167A168A168A169A169A215A216A165A217表29会员费项目名称具体内容备注A219A172A166A165A167A167A167A167A168A168A169A169A164A165A166A165A167A167A167A167A168A168A169A169A220A219A172A221A199A199A199A199A200A199A199A222A129A223A224A225A219A226A199A199A199A199A200A199A199A219A226A227A228A229A197A139A230A231A139A153A154A146A147A232A231A126A233A129A130A131A230A231A126A233A129A130A131A221A230A231A219A226A234A22123协议会员登记设计G4557通G17819商业优惠等各种G5430G5347（不交纳会费）暂G7114入会的会员，用此项功能登记。除登记其个人信息（个G1319）/G2345位信息（团G1319），车辆信息，会员卡信息外（不用填写缴费信息），还须登记表210中的项目。表210协议会员额外信息项目名称具体内容备注A199A12A166A165A167A167A167A167A168A168A169A169A201A205A13A14A204A15A139A206A135A16A146A147A164A165A166A165A167A167A167A167A168A168A169A16924会员续会设计会员要求G5219会G7114，根据会员姓G2529或卡号获取G5194提示会员基本信息（会员卡号、车主姓G2529、车牌号），上G8437缴费记录（G1852部），记录本G8437缴费信息如表211。表211会员续会项目名称具体内容备注A219A172A166A165A167A167A167A167A168A168A169A169A208A124A17A18A19A20A166A165A220A219A172A221A199A199A199A199A200A199A199A222A129A223A224A225A219A226A199A199A199A199A200A199A199A219A226A227A228A229A197A139A230A231A139A153A154A146A147A232A231A126A233A129A130A131A230A231A126A233A129A130A131A221A230A231A219A226A234A22125今日注册会员设计（包括新增会员和续会会员两部分）工G1328人员还要把每日注册的新会员统计显示列表（如表13）。以方便经理查询以G2462以G2530工G1328需要的G7114候查询。表212今日注册会员项目名称具体内容备注A200A21A22A23A200A21A24A25A26A27A23A178A28A29A197A30A31A32A66A33A23A197A30A34A35A182A36A214A37A216A38A200A21A39A40A209A200A200A21A39A218A182A36A37A4126会员资料查询设计可选择根据会员G2529称/车牌号码/会员卡号G17839G15904会员信息查询，输入G11468G5224值G2530调用同会员注册G11468同的内容显示G2345个会员信息。表213会员资料查询项目名称具体内容备注A200A21A22A23A200A21A24A25A26A27A23A197A30A31A32A66A33A197A30A34A35A200A36A42A29A433新车上牌分析与设计初始显示以往的未完成上牌任务；G4557会员要求代上车牌的G17819程，先G17839G15904上牌登记，记录G11468G1863信息，G4557上牌任务分配G5194执G15904实际上牌和最终交车结帐G17839G15904记录和管理。显示汇总G6521车累计、交车累计和代G2162费。当有上牌要求G7114，G17839G15904上牌登记，记录记录G7114间、会员卡号、待上牌车辆、预付款；上牌分配G7114，记录任务分配G7114间、执G15904G13785；上牌取消G7114，状态填“取消”/删除G16825记录上牌完成G7114，记录完成G7114间、实际用款，自动计G12651G1325额，状态改为完成；结帐完成G7114，状态改为结清。表31上牌登记项目名称具体内容备注A200A21A22A23A219A200A21A44A45A210A26A46A47A48A48A48A48A49A49A50A50A223A51A27A26A52A26A53A224A54A23A55A56A33A23A226A57A58A166A166A166A166A167A166A166A227A59A60A61A46A47A48A48A48A48A49A49A50A50A231A62A63A64A59A21A24A25A40A85A23A89A233A26A46A47A48A48A48A48A49A49A50A50A186A65A67A58A166A166A166A166A167A166A166A234A68A166A166A166A166A167A166A166A235A69A237A70A40A70A238A40A240A71A72A73A242A74A36A166A166A166A166A167A166A166A26A27A234年检服务分析与设计初始显示以往的未完成年检任务；G4557会员要求代年检的G17819程，先G17839G15904年检登记，记录G11468G1863信息，G4557年检任务分配G5194执G15904实际年检和最终交车结帐G17839G15904记录和管理。显示汇总G6521车累计、交车累计和代G2162费。表41年检服务项目名称具体内容备注A200A21A22A23A219A200A21A44A45A210A26A46A47A48A48A48A48A49A49A50A50A223A75A76A26A52A26A53A224A54A23A55A56A33A23A226A57A58A166A166A166A166A167A166A166A227A59A60A61A46A47A48A48A48A48A49A49A50A50A231A62A63A64A59A21A24A25A40A85A23A89A233A26A46A47A48A48A48A48A49A49A50A50A186A65A67A58A166A166A166A166A167A166A166A234A68A166A166A166A166A167A166A166A235A69A237A70A40A70A238A40A240A71A72A73A242A74A36A166A166A166A166A167A166A166当有年检要求G7114，G17839G15904年检登记，记录记录G7114间、会员卡号、待上牌车辆、预付款；年检分配G7114，记录任务分配G7114间、执G15904G13785；年检取消G7114，状态填“取消”/删除G16825记录年检完成G7114，记录完成G7114间、实际用款，自动计G12651G1325额，状态改为完成；结帐完成G7114，状态改为结清。5救援服务分析与设计初始显示当天未完成的救援任务，G4557会员救援要求G17839G15904G11017G16817记录、G3800理G5785G1929的管理。51救援记录设计当有新的救援要求G7114，G3698加救援记录G7114间、会员卡号、G6937G19568车辆、G6937G19568G2419G3252、G6937G19568G3332G9869等基本信息，G5194要记录救援结G7536A245表51故障记录项目名称具体内容备注A200A21A22A23A219A200A21A44A45A210A77A31A32A46A47A48A48A48A48A49A49A50A50A78A247A247A248A49A49A26A27A23A26A53A200A21A178A28A43A29A26A79A24A25A250A80A81A82A83A84A86A87A34A88A83A84A86A87A90A163A235A69A31A32A92A94A40A95A97A99A40A70A23852救援分配设计当正G5347分配救援任务G7114填写任务分配G7114间、救援车辆以G2462救援人员等信息。表52救援分配项目名称具体内容备注A97A99A46A47A48A48A48A48A101A101A50A50A78A247A247A248A49A49A103A105A26A27A23A106A103A105A26A27A23A108A103A105A169A21A85A23A106A103A105A169A21A85A23A108A103A105A169A21A24A25A106A103A105A169A21A24A25A10853救援追加设计救援任务G17751重G7114，可用此功能来G3698G8978救援车辆和人员。当G7588项救援任务完成G7114，G4557G11468G5224救援记录填写。表53救援完成项目名称具体内容备注A227A59A70A238A46A47A48A48A48A48A101A101A50A50A78A247A247A248A49A49A103A105A110A111A112A113A114A84A86A87A182A36A166A166A166A166A167A166A166A122A219A200A21A125A3654救援取消有G7114我们会G3252为种种G2419G3252取消救援任务，当会员救援要求取消G7114执G15904此G2641G1208，G11468G5224救援记录的G5785G1929G6563G17860填写“救援取消”G18删除G16825记录A2456救援车队管理分析与设计61显示救援车辆的基本情况表61救援车辆信息项目名称具体内容备注A103A105A26A52A85A23A103A105A26A52A26A27A23A26A52A126A53A103A105A26A40A127A26A72A73A128A129A21A106A103A105A26A52A130A33A218A131A72A128A129A21A108A235A69A95A67A40A223A67A40A250A80当需分配G7588车G17839G15904救援G7114，选中G16825车G6249入救援；当G7588车发G10995G6937G19568G7114，可设置为G6937G19568状态；当一G8437G7588车参加的救援任务完成或G6937G19568G16311除G7114改G2476G16825车的状态，G1363其重新G6249入工G1328。7提醒服务每G8437G5332G7438G18每天G28G19G19自动G5389G1998G12395G2487或手动G2563动G16825G12395G2487，显示所有G5224提醒会员的的事务。表71需提醒会员信息项目名称具体内容备注A200A21A22A23A219A200A21A44A45A26A79A24A25A26A79A34A35A26A79A132A85A26A27A23A133A134A135A59A136A137A40A149A138A36A40A75A76A40A209A200A40A139A140A141A142A143A139A144A145A146A147A148A150A151A152A153A154A213A155A156A157A158A159A160A161A229A162A143A164A165有提醒信息需G3800理G7114，显示会员卡号、车牌、提醒事务、G11017G16817、手G7438号；提醒任务分配G7114，填写值G10689员，状态改为已分配；完成提醒G7114，状态改为已完成。8旅行服务分析与设计记录各G8437旅G9228G8975动的G7114间、G3332G9869、G8975动内容、参加人员等信息。81活动列表设计列G1998本俱乐部各G8437旅G9228G8975动的信息。表81活动信息项目名称具体内容备注A195A168A170A170A170A170A171A171A172A172A173A170A170A170A170A171A171A172A172A174A175A150A176A156A157A158A177A179A180A181A183A176A156A157A158A184A185A187A188A189A190A191A188G4445G6502旅G9228G7114，设置G7114间、G3332G9869、G8975动内容等信息；取消旅G9228G7114，删除G11468G5224记录。82参加人员列表设计列G1998G11468G5224旅G9228的人员列表。G6265G2529参加G7114，输入会员卡号或姓G2529，可取G5483会员卡号、姓G2529、车牌、车G3423、G11017G16817G20、G11017G16817G21、手G7438号等基本信息；G17876G1998G8975动G7114，G1186列表中删除G11468G5224会员的信息；每当有会员G6265G2529或G17876G1998G8975动G7114，自动计G12651参加人数；当G8975动状态为结G7475G7114，不G1813G16780G1889G3698加或G1955G4581参加会员A192表82参与活动人员信息项目名称具体内容备注A193A213A194A196A198A193A213A202A203A205A207A144A211A196A144A212A147A148A150A151A1529统计报表设计91日报/月报表91入会会员日报/月报序号会员姓名会员类型卡号车厂牌型号缴费业务员电话手机表92序会会员日报/月报序号会员姓名会员类型卡号车厂牌型号缴费业务员电话手机表93救援服务日报/月报序号记录时间会员卡号故障车辆车厂牌业务员状态表94提醒服务日报/月报会员卡号车牌提醒事务值班员状态电话1电话2手机10系统配置分析101用户管理G3698加用户，删除用户，修改用户G2487G1208。102参数设置G13856业（G6957G5084G18G1904G8677G18G2319G11115G18保险G18G18341G15713G18G18050G11017）证件G12879G3423（身份证G18G4410G10995证G18G1903G4460证G18工G1328证）车G3423（G3897G17854G18G1028G11012G18G6475G17810G18G7717G3624G18039G18G4512G5259G18G3811G2045G18其G4439）G10135G8845种G12879（G19号G7624G8845G18G28G22号汽G8845G18G28G26号汽G8845G18G28G19号汽G8845G18G7092G19097）车辆G5414G4658（G12181车G18G1856车G18其G4439）车身G20080G14406（G13430G18G11345G18G21656G18G13523G18G15025G18G21669G18G19146G9796G18G13055G18其G4439）车辆G1147G3332（G2524G17176G18G17839G2487G18G3281G1147）险种（G12544G989G13785险G18车G6451险G18不计G1825G17192险G18G11435G6262险）会员卡G12879别（G7643G1946卡G18G17161G4498卡G18终G10995卡G18协议卡）缴款方G5347（现G18341G18G6915G12092G18其G4439）协议卡获卡G9204G17959（商G3342G18加G8845G12461）部G19388救援车G12879G3423（救援车G18G6314车）G13856务（总经理G18G15904G6931总G11429G18企划总G11429G18服务总G11429G18救援人员G18车务人员G18G13856员）协议会员获卡G9204G17959（商G3342G18加G8845G12461）103俱乐部管理显示部G19388列表和G11468G5224员工列表，管理员工信息的G3698加和删除、修改。表101员工管理（姓名、编号、部门）项目名称具体内容备注A213A215A217A196A183A190A188A158A205A207A155A156A157A158A220A221A222A225A228A143A232A230A222A236A143A239A241A222A236A143A243A221A222A236A143A244A246A187A213A143A144A221A187A213A143A220A213A249A251A252A253A254A255A249A251A89A15A0A17A143A19A249A251A22A1A2A3A170A170A170A170A171A171A172A172A142A48A4A0A51A5A142A143A53A1A142A143A54A6A142A143A215A29A142A249A251A142A48A196A7A58A176A190A188A158A59A60A147A148A58A176A190A188A158A32A173A64A8A147A148A58A176A190A188A158A32A173A151A152A150A150A190A188A158A75A173A76A9A10A11A58A176A190A188A158A32A158A12A81A13A174A14A150A155A176A156A157A158A46A217A150A189A190A188A158显示部G19388列表，G5194显示部G19388的基本信息，G1813G16780G3698加、删除和修改部G19388信息。表228部门管理信息表项目名称具体内容备注A254A255A207A16A150A1