洗浴员工的日常行为规范（daily practices of bathing employees）

洗浴员工的日常行为规范（DAILYPRACTICESOFBATHINGEMPLOYEES）DAILYPRACTICESOFBATHINGEMPLOYEESTIME2010513223832CLICK389CORETIPTOPURSUEABUSINESS,SERVICEWITHASMILETHISISTHEBASICREQUIREMENTFORSTAFFSERVICES,DIGNIFIEDANDSTABLE,LIBERALANDDIGNIFIED,NATURALEXPRESSION,SINCERE,COURTEOUSANDACCESSIBLEWORKINGTIME,FACINGTHECUSTOMERTOSMILE,GREETLAUGHING,ATTITUDETOKIND,WARM,CAREFUL,BENEITHERHUMBLENORPUSHYGENEROUSANDPOLITETHETHREESTEP,WITHASMILETHREESTEPSTOTAKETHEINITIATIVETOSAY“HELLO“CUSTOMERGIFTINFRONTOFTHEGUESTSCANTPOUT,POUT,NIUNIUNIENIE,TIMID,TOOSTIFFASMILINGSERVICEENTERPRISEWHICHISTHEBASICREQUIREMENTSFORSTAFFSERVICES,DIGNIFIEDANDSTABLE,LIBERALANDDIGNIFIED,NATURALEXPRESSION,SINCERE,COURTEOUSANDACCESSIBLEWORKINGTIME,FACINGTHECUSTOMERTOSMILE,GREETLAUGHING,ATTITUDETOKIND,WARM,CAREFUL,BENEITHERHUMBLENORPUSHYGENEROUSANDPOLITETHETHREESTEP,WITHASMILETHREESTEPSTOTAKETHEINITIATIVETOSAY“HELLO“CUSTOMERGIFTINFRONTOFTHEGUESTSCANTPOUT,POUT,NIUNIUNIENIE,TIMID,TOOSTIFFTWO,THESERVICEINQUIRIESREJECTEDBYCUSTOMERS,MUSTNOTASKFORSECONDTIMESTHREE,EMPLOYEESCANNOTREFUSECUSTOMERSREASONABLELEGITIMATESERVICEREQUIREMENTSFOUR,GROOMING1TODEVELOPGOODHYGIENEHABITSWORKTIME,KEEPCLEANANDTIDY,PAYATTENTIONTOHAIR,WASHYOURFACEFREQUENTLY,REPAIRNAILSFREQUENTLY,KEEPFACEFREE,KEEPBODYODORFREETWOBEFOREGOINGTOWORK,DONOTEATONIONS,GARLIC,LEEKANDOTHEREXOTICFOOD,DONOTSMOKE,DONOTDRINK,KEEPORALHYGIENETHREEHANDSSHOULDBECLEANEDBEFOREGOINGTOWORKLEAVENOLONGNAILS,NOTMORETHANAMILLIMETERINLENGTHNAILCLEAN,NODIRTNOTALLOWEDTOPAINTCOLOREDNAILPOLISH,NOTALLOWEDTOPOSTONTHENAILORNAMENTSFOURMALEEMPLOYEESDONOTHAVELONGHAIR,NOTTOCOVERTHEEARSANDBACKCOLLARISMODERATE,NOTHOTCURLYHAIR,NOBEARD,BIGTEMPLESTOSHAVEEVERYDAYNOSEISNOTEXPOSED,NOTALLOWEDTOMAKEUPFIVEFEMALESTAFFMAKEUPHAIRISNOTDYEDLONGHAIRSHOULDERINWORKINGHOURSMUSTBETIEDBACK,CARDINGFITPERFECTLY,CANNOTBLAMEORHOTDISHEVELEDHAIR,UNIFORMWHITEHAIRBAND,BLACKCARDNOTCOATEDWITHDARKLIPSTICKDONOTUSESTRONGPERFUMEORCOSMETICSDONTALLOWFALSEEYELASHES,EYEBROWCOLOR,EYECOLORTRACINGDONTWEARBRACELETS,RINGS,FOOTNOTATTOOSONBAREPENDANTFIVE,DEPORTMENTASTANDING,WALKING,SQUATTING,SQUATTING,SITTINGPOSTURE,GESTURE,TOSTANDUPTOTHECUSTOMERDELIVERY,EXTRACT,OBJECT,CUSTOMERCOURTESY,BOWCOMPLYWITHTHE“EMPLOYEESERVICEETIQUETTE“,PROVIDECIVILIZEDANDNORMATIVESERVICEFORTHECUSTOMERTWOWORKINGHOURSMUSTBEONESTOPSERVICE,NOTALLOWEDTOSITONTHESOFA,BENCHRESTORLYINGDOWNTOSLEEP,NOTBENTBACK,DONOTSHAKETHEIRLEGSFEET,NOPOCKETS,HIPS,HOLDINGTHESHOULDER,NOTTHEFORKLEG,ONELEGRBI,DONTPUTMYFEETONTHEARMOFTHESOFAEVENIFGUESTSOFFERTHEIRSEATS,THEYSHOULDPOLITELYDECLINETHREEWORKSHOULDPAYATTENTIONTOTHEWORKOFTHESURROUNDINGCOLLEAGUES,PAYATTENTIONTOEACHOTHERFOURWELCOMETOGOINFRONT,TOGOOUTAFTERTHEGUESTSTOWALKOUTOFTHEWAY,PEERSDONOTGRABTHEROAD,DONOTALLOWTHECUSTOMERTHROUGHTHEMIDDLEIFTHEREVERSEWALKWITHTHECUSTOMER,SHOULDTAKETHEINITIATIVETOMAKETHELINEONTHERIGHTSIDE,STANDINGSIDEWAYSSMILEWAY,ASKTHECUSTOMERTOGOFIRST,THENNOTALLOWEDTOPRETENDNOTTOSEETHEPASSINGWITHCUSTOMERSINTHESAMEDIRECTION,GENERALLYDONOTSIGNIFICANTLYEXCEEDTHELINE,IFTHEREISURGENTNEEDTOEXCEEDTHELINE,WEMUSTFIRSTAPOLOGIZE,TOSIDELINE,ANDTHENACCELERATETHEPACEOFBEYONDNOTRUSH,PARALLEL,THROUGHFIVEARENOTALLOWEDTORUNINTHEOPERATINGAREA,WALKINGPACETOLIGHTWALK,MEETCUSTOMERTOPAUSE,FEETTOGETHER,FORCUSTOMERCOURTESYSIXWHENTHEWAITRESSISLOW,SHESHOULDNOTBENDHERBODYANDHERBOTTOMPARTSHESHOULDSQUATANDBENDHERKNEESSEVENTHEDOWNSTAIRS,TOADHERETOTHE“LEFTRIGHT“PRINCIPLE,WITHTHECUSTOMER,THEOTHERISTHEIRDOWNSTAIRS,UPSTAIRS,PAYATTENTIONTOEACHOTHERTOSTOP,UNTILABOUTTWOORTHREEWHENTHECUSTOMERSTEPPEDCEREMONYINSTEAD,WHENYOUFROMTHETOPDOWN,SHOULDGOAFEWSTEPS,WALKUPTOYOURSELFANDSEEEACHOTHERSPOSITION,EVENIFITISABADLADDER,YOUMUSTHURRYDOWNEIGHTIFYOUHAVESOMETHINGINYOURHAND,YOUSHOULDHANGYOURHANDSWHENYOUDONTTAKEANYTHING,ANDYOURFINGERSARECLOSETOGETHERTAKEAWAYTHEGOODSANDACTLIGHTLY,AVOIDINGNOISESNINEWHENDELIVERINGARTICLESORSMALLCHANGEFORGUESTS,THEYSHALLNOTBETRANSMITTEDBYHANDORBYSMALLTRAYSTENTOHAVEAGOODLOOKATTHECUSTOMERWHENTALKINGTOCUSTOMERS,POLITELYLOOKATEACHOTHERSEYESANDNOSE,ANDSMILEANDNODELEVENWHENTALKINGWITHCUSTOMERS,EMPLOYEESANDCUSTOMERSSHOULDKEEPADISTANCEOFONEMETERTWELVEPUTTHINGSTOLIGHTTAKETHINGSSLOWLY,AVOIDTHE“MANTOPASSSOMETHINGTOCATCH“RIGHTHAND,LEFTHANDASSISTEDDELIVERYSCISSORS,KNIVESANDOTHERSHARPOBJECTS,THEKNIFESHOULDBEBACKTOTHEOTHERSIDETHIRTEENDONOTCLAPYOURHANDSONTHEGUESTSSHOULDERFOURTEENGUESTSHAVENOTLEFTTHESERVICEAREA,CANNOTCLEANUPHEALTH,SOASNOTTOHAVETOCATCHTHEGUESTSTOO,CAUSINGMISUNDERSTANDINGFIFTEENINTHECOURSEOFPROVIDINGSERVICE,WORKINGANDMAKINGTELEPHONECALLS,IFAGUESTAPPROACHES,HESHOULDIMMEDIATELYSMILETOINDICATETHATHEHASNOTICEDTHEGUESTANDCANNOTIGNOREORIGNOREHIMSIXMETER1UNIFORMUNIFORMSMUSTBEWORNATWORKHOURSBEFOREANDAFTERWORK,YOUSHOULDCHANGETOTHEDESIGNATEDPLACEYOUCANNOTWEARTHEUNIFORMFROMTHEASSEMBLYHALLAFTERWORKTWOUNIFORMSMUSTBEKEPTINACCORDANCEWITHTHEREGULATIONSANDKEEPTHEIRCLOTHESNEATANDTIDYCLOTHINGSHOULDBEWASHEDCLEAN,NODUST,STAINIRONING,DONTHAVEOBVIOUSWRINKLEDAMAGEBUTTONBUCKLE,BUCKLEDOWNNOLINEUSUALLYSHIRTCOLLARANDCUFFANDHEMISNOTLONGERTHANTHECOATNECKTIETOKNOT,WEARINGCORRECTPOCKETHANDKERCHIEFORTOWELCLEANSTANDINGANDCOMBMALETHEWAITERWEARINGASUITANDTIE,WEARINGLONGSLEEVEDSHIRTSSHOULDBEPUTINTOTHEPANTSINTHESECONDHALFTHREEEMPLOYEESMUSTWEARASTAFFCARDATWORKHOURSORWHENTHEYAREINOROUTOFBUSINESSEMPLOYEECARDDUETOTHEUSEOFLONGTIMEANDDAMAGETOTHECOMPANYFORIFLOST,SHOULDIMMEDIATELYPAYFORREPLACEMENTPROCEDURESFOURWORKINGHOURSMUSTWEARSHOES,UPPERSREMAINCLEANANDBRIGHTSOCKSSHOULDBECHANGEDEVERYDAYSHOESSHOULDNOTBENAILEDANDNOTALLOWEDTOGOBAREFOOTFIVEEMPLOYEESDONOTWEARSUNGLASSESINTHEOPERATINGROOM,DONOTWEARSLIPPERS,SHORTS,VEST,UNIFORMBUTTONTOBUCKLETOGETHER,ZIP,CANBEROLLEDCUFFSANDTROUSERS,DONTWEARINADDITIONTOEMPLOYEECARDS,WATCHES,RINGSSIXWAITRESSESWEARUNIFORMLONGSILKSTOCKINGSSTOCKINGSARENOTALLOWEDTOCOMEOUTOFTHEFROCKANDSKIRTSEVENTHESTAFFSHOULDALWAYSCHECKTHEIRCLOTHESNEATLY,NOTINARESTROOMWHENINLINEBELT,BUTDOESNOTALLOWTHEWALKBUTTONSEVEN,LANGUAGE1THEUSEOFPUTONGHUATWOTOANSWERCUSTOMERINQUIRIES,SPEECHARTICULATIONCLEAR,SWEETVOICE,MODERATESPEED,CLEAREXPRESSION,EXPRESSIONOFAPPROPRIATE,CONCISETHETONESHOULDNOTBETOOHIGH,TOOLOW,TOOSHARPORTOOCOARSE,NORALLOWTHESOFTVOICETOWHISPERBATHPOSTDETAILSTIME2010513223239CLICK406CORETIPACLIENT1,WELLBEFORETHEINDUCTIONOFTHEPREPARATORYWORK,INCLUDINGTHEAPPEARANCE,APPEARANCEANDBRINGALLKINDSOFSPAREPARTS2,WHENGUESTSARRIVE,BEPOLITEANDWARMWELCOMEGUESTS,CONCURRENTLOCKCARDTOGUESTSANDREGISTER“CUSTOMERREGISTRATIONFORM“,TODOTHECORRECT3,BEFOREGUESTSCHECKOUT,WANTTOKNOWTHECOMBINATIONOFGUESTS4,WHENYOUPAYFORGUESTS,BEPOLITEANDPATIENTTOEXPLAINTHEAMOUNTOFMONEYSPENTBYGUESTSANDASKTHEGUESTSWAYOFCHECKINGOUT5,WHENRECEIVINGCASH,WHENTHEGUESTNOODLES,ANDACLIENT1,DOAGOODJOBBEFORETHEPREPARATION,INCLUDINGGROOMING,METERSANDBRINGALLKINDSOFSPAREPARTS2,WHENGUESTSARRIVE,BEPOLITEANDWARMWELCOMEGUESTS,CONCURRENTLOCKCARDTOGUESTSANDREGISTER“CUSTOMERREGISTRATIONFORM“,TODOTHECORRECT3,BEFOREGUESTSCHECKOUT,WANTTOKNOWTHECOMBINATIONOFGUESTS4,WHENYOUPAYFORGUESTS,BEPOLITEANDPATIENTTOEXPLAINTHEAMOUNTOFMONEYSPENTBYGUESTSANDASKTHEGUESTSWAYOFCHECKINGOUT5,WHENRECEIVINGCASH,WHENGUESTS,NOODLESCLEAR,INFORMTHEGUESTANDTHEAMOUNTRECEIVEDANDSENTTOTHECASHIERGOODRESOLUTIONNOTES6,TOCLEARTHECASHREGISTERCARDCARDNAMEANDCREDITCARDOPERATIONSOMECARDSREQUIREPASSWORDS,OTHERSDONOT7,WHENTHEGUESTHASOBJECTIONSTOTHEBILL,BESURETODOTHEEXPLANATIONWORK,MEETTHEIROWNPROBLEMSCANNOTBESOLVED,TIMELYREPORTTOTHEDUTYMANAGER8,WHENTHEGUESTSAREMOREPAYTOPOLITELYASKGUESTSTOSITFORAWHILE,ANDSHEUNGSHUI,DELIVERYOFCIGARETTES,ASSOONASPOSSIBLETOHELPGUESTSCHECKOUT9,GUESTSMUSTBESENTTOTHESITEWHENLEAVING,ANDDOAGOODCUSTOMERDEPARTUREREGISTRATIONTWO,CASHIER1,BEFOREGOINGONDUTY,CHECKYOURAPPEARANCE,APPEARANCE,KEEPGOODSERVICEATTITUDE,WARM,POLITE,PATIENTANDCONSIDERATETOSERVETHEGUESTS2PREPARETHEDAYSBUSINESSSUPPLIESCHANGE,SPARECASH,INVOICEANDALLKINDSOFGOODS3,ACCURATELYHITTHEBILLTOPAYFORCLIENTS4,MEETGUESTSINTHEPEERTOCALCULATETHETOTALBILLSTOPAYCLIENTS5CLEARLYRECORDGUESTSPAYMENT6,CLEARALLKINDSOFCARDIDENTIFICATIONANDCREDITCARDWAY7,DOAGOODJOBOFVARIOUSREPORTS8HANDINREPORTSANDTURNOVERINTIME9,ACCURATEANDRAPIDCASHCOLLECTION,SERIOUSLYIDENTIFYTHEAUTHENTICITYOFCASH,CASHTOTHECASHIERONTHESAMEDAY,ANDDOAGOODJOBOFALLKINDSOFSTATEMENTS,IFTHEREISANYERROR,BYTHESTAFFONDUTYTOCOMPENSATEFORTHELOSS10,CASHIERISSTRICTLYPROHIBITEDTOBRINGCASHINTOTHECASHIER,ONCEFOUND,ALLCONFISCATED11,SHALLNOTTAKEPOSSESSIONOFPRIVATEAFTERTIPCHANGECOMPLETETEMPORARYTASKSASSIGNEDBYLEADERTHREE,BELLHOUSE1,PREPARATIONFORWORKINCLUDINGAPPEARANCE,INSTRUMENT2,ACCORDINGTOTHEREGULATIONSOFTHECENTERTOIMPARTIALWHEELBELLTODOWORKORDER3,FAST,ACCURATEANDDETAILEDRECORDSOFGUESTSTODOTHECLOCKSTARTANDSTOPTIME,KEYNUMBER,ROOMNUMBER,TECHNICIANNUMBER,TIPAMOUNT4,ANYVALIDDOCUMENTSMUSTBECAREFULLYFILLEDOUT,IFTHEREISASPECIALREASON,TIMELYREPORTINGTOSUPERIORS5,WHENTHEGUESTSHAVETODOCLOCK,ACCORDINGTOTHEGUESTSNEEDSANDTHEREALSTATEOFTHESITUATIONANDARRANGETHEROOMWITHNOTICEDOUSHICLOCK,SHOULDPAYATTENTIONTOWHETHERORATCALLCLOCKTECHNICIAN6TECHNICIANSAFTERTHEBELLTOUSETHECURRENTBRAND,TOENSURETHATTHELATESTBELLANDROOMCONDITIONS7,SHOULDLISTEN,KNOCKISTECHNICIANCLOCK,ANDPROMPTLYRECORDEDINTHECLOCK,ENCOUNTEREDMORETHANTHREEMINUTESOFTHETECHNICIANMUSTBEINTHISORDERONTHESTATISTICSDOWNTOSECONDDAYSOFWORKCARD8,EACHSHIFTTOTHEWORKSHOULDBENOTEDINTHEHANDOVEROFTHEHANDOVER,INORDERTOTRANSFERWORKATWORKFOURWAITER1,WORKCLOTHESSHOULDBENEAT,MAKEUP,LOOKSDIGNIFIED,GENEROUS,NATURAL2,WELCOMEGUESTSINTOTHELOUNGE,USEPOLITEEXPRESSIONSGOODAFTERNOON,GOODAFTERNOON,EVENING,ETCASKTHEGUESTFORSOMETHINGTODRINKCANINTRODUCEDRINKS,HELPTOBUILDATOWEL,ASKGUESTSSMOKEWHATSMOKE,ETC3,GOODWATER,SENDTHEWRONGORIFTHEGUESTISMOREBUSY,LATERSENTTOTHEGUESTSTOSAY“IMSORRY“AND“IMSORRY“FEELSHY,LETYOUWAITFORALONGTIME,ETC4,STANDINGONBOTHSIDESOFTHELOUNGE,WITHASMILE,NATURALANDGENEROUS,LOOKATTHEGUESTSFACE,SEEWHATISNEEDEDINORDERTOTIMELYANDACCURATESERVICE5,PAYATTENTIONTOTHEHEALTHOFTHEHALL,ANDQUICKLYCHANGEBATHTOWELS,CLEANUPGARBAGE,KEEPTHELOBBYCLEANANDSANITARYBATHMIDDLEPOSITIONRESPONSIBILITIESTIME201051205251CLICK450CORETIPBATHMIDDLEPOSITIONRESPONSIBILITIES1、RESPONSIBILITIESOFSUPERVISOR1INORDERTOIMPROVETHEMANAGEMENTEFFICIENCYANDAROUSETHEENTHUSIASMOFSUBORDINATES,WEMUSTCHECKTHEATTENDANCEANDATTENDANCEATWORKFIRST2ASSISTEMPLOYEESTOCOLLECTREQUIREDITEMS3CHECKTHEWHOLEAUDIENCE,READYTODOCHECKWORK4CHECKTHESANITATIONSITUATIONOFTHEPUBLIC,INCLUDINGTHEAPPEARANCE,WORKCLOTHESANDSOON5THESUPERVISIONANDDISCIPLINEHEALTHMOVEMENT,ALLDAYLONG,NOTSTRINGKONG,POST6COMMUNICATEWITHCUSTOMERSANDDEALWITHALLKINDSOFCUSTOMERCOMPLAINTS7DETAILEDRECORDSOFTHEGUESTFILE8EMPLOYEESSHORTTERMLEAVEFORAPPROVAL2、HEADOFFICERESPONSIBILITIES1GOTOWORKTOCHECKTHEFLOORANDPUNCHATTENDANCE2COMMUNICATEDIRECTLYTHEWORKASSIGNEDBYTHESUPERVISORORASSISTTHESUPERVISORINHISWORK3CHECKTHEWAITERSPREPARATIONBEFORECLASS4CHECKTHESANITATIONSITUATIONINTHEAREA5GUESTRECEPTIONANDCOMMUNICATION6DETAILEDRECORDSOFTHEGUESTFILEETC3,SERVICEDESKATTENDANTRESPONSIBILITIES1FAMILIARWITHTHEREGISTRATIONANDCHARGESOFALLKINDSOFDOCUMENTSINSAUNACENTER,ANDFLEXIBLESALES,FAMILIARWITHTHETELEPHONEANSWERINGPROCEDURE2FOREACHINCOMINGGUESTANDGUESTSWHOREQUESTROOMSERVICE,KEEPARECORDOFEACHGUESTSCONSUMPTION3FORTHESAUNA,GIFTSSHOULDBEDETAILEDENTRYANDRECORD,FORWINEANDCIGARETTES,SHOULDHAVEDETAILEDSALESRECORDS,ANDTIMELYSUPPLEMENT4RESPONSIBLEFORTHECLEANINGANDSANITATIONOFTHEINSIDEANDOUTSIDEOFTHEBARANDTHESAUNAOFTHEFEMALEGUEST5ASSISTWAREHOUSEMANAGEMENTTODOMATERIALSTOCKTAKINGANDMATERIALRECEIVINGANDSUPPLEMENTARYWORK4,SAUNAROOMATTENDANTRESPONSIBILITIES1FAMILIARWITHTHESAFEUSEOFVARIOUSFACILITIESANDEQUIPMENTSINSAUNAROOM,ENSURETHENORMALOPERATIONOFFACILITIESANDEQUIPMENT,ANDREPORTTHEPROBLEMSINATIMELYMANNER2RESPONSIBLEFORTHESERVICEOFCHANGINGSHOES,CHANGINGCLOTHESANDTAKINGCAREOFTHEGUESTSVALUABLES3GUESTSSHOULDPAYATTENTIONTOTHEGUESTSWHENTHEYAREINTHESAUNA,ESPECIALLYTHEGUESTSWHOHAVEBEENDRINKING4RESPONSIBLEFORTHESANITATIONANDCLEANINGWORKINTHESERVICEAREA,THEREPLACEMENTOFTHEGUESTGOODS,THESUPPLEMENTWORK,ANDTHEEASYREMOVALOFTHEHAIRDRYERANDCOMB5ASSISTWAREHOUSETODOTHEGOODSCOLLECTIONANDINVENTORYWORK5、RESTROOMATTENDANTRESPONSIBILITIES1FAMILIARWITHTHEUSEOFTVINTHELOUNGEANDTHEELIMINATIONOFSIMPLERULES,ANDFINDOUTTHEPROBLEMSINATIMELYMANNER2ISRESPONSIBLEFORPROVIDINGTEA,CIGARETTESANDFRUITFREEFORTHEGUESTS,ANDPROMPTLYSELLMASSAGEANDFOOTANDOTHERCONSUMERITEMSANDASERIESOFPREFERENTIALMEASURESTOUS3REGULARLYINSPECTTHECUSTOMERSCONSUMPTIONTRENDS,MAKEAPPROPRIATEPREPARATIONS,ANDPROVIDETIMELYSERVICETOGUESTS4RESPONSIBLEFORTHELOUNGECLEANINGASWELLASLINENREPLACEMENT,CHECKGUESTSHAVELEFTNOGOODSTIMELYREPORTING5ASSISTWAREHOUSETOMAKEINVENTORYOFGOODS6,MASSAGEROOMATTENDANTRESPONSIBILITIES1FAMILIARWITHTHEPERFORMANCEOFEACHMASSAGEROOMANDTHEUSEOFVIPROOMSTEAMBATH,ANDFINDOUTTHEPROBLEMSINTIME2FORFREEDRINKSFORGUESTSTOPROVIDESERVICES,ANDINSPECTIONSCONSUMPTIONOFGUESTS,SOCALL3FOREACHHEALTHMASSAGEROOMAREACLEANING,LINEN,GARBAGEBAGSDOONEFORONE,KEEPTHEROOMAIRFRESH,ANDASSISTTHEWAREHOUSEFORTHEGOODSRECEIVINGANDINVENTORYWORKINTHEVASTSEA,ARELUCKYTOMEETASISTER,THENAPPRECIATETHEBEAUTIFULNEWSISTER,THEESSENCEOFPOETRYREADINGSISTER,ENRICHMYSPIRITUALLIFE,MAKEMYLIFEMORERICHANDCOLORFUL,THANKSTOTHENETWORK,LETMEMEETYOU,LETUSHANDINHANDWITHSINCEREFRIENDSHIP,TOWARDSABETTERTOMORROWSEVERALIMPROPERBATHMANAGEMENTCOMPARISONSSOLVEDTHEPROBLEMOFATTITUDE,THEEMPLOYEESOFRETAILENTERPRISESWILLPURSUETHEREALIZATIONOFCUSTOMERSATISFACTIONWITHGREATENTHUSIASMBUTISITOKAYTOSITBACKANDRELAXASLONGASYOUKEEPAGOODATTITUDENO,CARLE“WESTINHISLIFETIMECUSTOMERABOOKTHAT“FRIENDLYTOPEOPLEONLYTOPROVIDEGOODSERVICETOCUSTOMERS20THEKEYISTODESIGNASYSTEMTHATALLOWSWORKERSTODOTHEIRFIRSTSERVICE“THEESTABLISHMENTOFTHISSYSTEMISINMANAGEMENTWHATISMANAGEMENTMANAGEMENTISTHEPROCESSOFFORECASTING,DECISIONMAKING,PLANNING,DIRECTING,COORDINATINGANDSUPERVISINGAPERSON,ANENTERPRISE,ORAJOBTHROUGHTHEMANAGEMENT,PEOPLECANPUTTHEIRBEHAVIORINTOASTANDARDTRACK,FOLLOWTHEINTERNALRULESOFTHINGS,WITHTHELEASTAMOUNTOFPAYTOGETTHEMAXIMUMINCOMEFORRETAILENTERPRISES,SERVICEMANAGEMENTISANIMPORTANTPARTOFITSMANAGEMENT,ANDITDETERMINESTHELEVELOFENTERPRISESERVICEFROMTHECOMMERCIALPOINTOFVIEW,THEPROSPERITYOFTHEMARKETTOTHERETAILBUSINESSOFGOODSFROMTHECUSTOMERPERSPECTIVE,ASUPERBCOLLECTIONOFBEAUTIFULTHINGSTORAISETHESTANDARDOFLIVINGOFTHENEEDSOFCUSTOMERSRICHANDCOLORFULFROMTHESTAFFPERSPECTIVE,INDIVIDUALCHARACTERINTHECULTURALBACKGROUNDSANDHABITSOFDIFFERENTEMPLOYEESTENDTOHAVEDIFFERENTJUDGMENTSONTHESAMETHINGTOCOORDINATEANDCOORDINATEALLTHESEDIFFERENCES,WENEEDTOCHANGETHERANDOMNESSOFTHEWORKANDFINDTHEREGULARTHINGSFROMTHESERVICEWORKINORDERTOACHIEVETHECOMMONGOALOFCUSTOMERSATISFACTIONITDEPENDSONMANAGEMENTWITHTHEIMPROVEMENTOFSOCIALPRODUCTIONLEVEL,THEREALITYOFTHEMANAGEMENTREQUIREMENTSMORESTRINGENT,THESIGNIFICANCEOFMANAGEMENTISMOREIMPORTANTHOWEVER,INPRACTICALWORK,CARELESS,DISJOINTED,DISORDERLY,INCOMPLETEANDFAILUREMANAGEMENTSTILLEXISTINALARGEAMOUNT,BECOMINGANOBSTACLETOENTERPRISEDEVELOPMENTTHISSHOWSTHATTHEQUALITYOFTHEMAJORITYOFMANAGERS,POLITICIANSSHOULDBEIMPROVEDASASPECIFICOPERATOROFMANAGEMENTWORK,THEMANAGEMENTTEAMCONSCIOUSNESS,THESPEEDOFRESPONSEANDTHEABILITYTODEALWITHPROBLEMSWILLMAKEMANAGEMENTDIFFERENTSITUATIONSELECTINGEXCELLENTMANAGEMENTPERSONNEL,CREATINGGOODMANAGEMENTCONDITIONS,REALIZINGSTANDARDIZEDMANAGEMENTSERVICESANDFORMINGADVANCEDMANAGEMENTCULTUREAREURGENTTASKSFORRETAILENTERPRISESACARELESSMANAGEMENTTHECARELESSMANAGEMENTISAKINDOFSIMPLE,LACKOFFI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