项目管理：计划丶进度和控制的系统方法(第10版英文)

项目管理计划丶进度和控制的系统方法第10版英文KERZNERTENTHEDITIONPROJECTMANAGEMENTTHELANDMARKPROJECTMANAGEMENTREFERENCE,NOWINANEWEDITIONOWINATENTHEDITION,THISINDUSTRYLEADINGPROJECTMANAGEMENTHAROLDKERZNER,N“BIBLE”ALIGNSITSSTREAMLINEDAPPROACHTOTHELATESTRELEASEOFPHD,ISSENIOREXECUTIVETHEPROJECTMANAGEMENTINSTITUTESPROJECTMANAGEMENTBODYOFDIRECTORFORPROJECT,KNOWLEDGEPMISPMBOKGUIDE,THENEWMANDATORYSOURCEOFPROGRAMANDPORTFOLIOTRAININGFORTHEPROJECTMANAGEMENTPROFESSIONALPMPCERTIFICATMANAGEMENTATIONEXAMTHISOUTSTANDINGEDITIONGIVESSTUDENTSANDPROFESSIONALSINTERNATIONALINSTITUTEOFAPROFOUNDUNDERSTANDINGOFPROJECTMANAGEMENTWITHINSIGHTSFROMLEARNING,INCIIL,AGLOBALONEOFTHEBESTKNOWNANDRESPECTEDAUTHORITIESONTHESUBJECTLEARNINGSOLUTIONSCOMPANYTHATCONDUCTSTRAININGFROMTHEINTRICATEFRAMEWORKOFORGANIZATIONALBEHAVIORANDSTRUCTUREFORLEADINGCORPORATIONSPROJECTTHATCANDETERMINEPROJECTSUCCESSTOTHEPLANNING,SCHEDULING,ANDTHROUGHOUTTHEWORLDCONTROLLINGPROCESSESVITALTOEFFECTIVEPROJECTMANAGEMENT,THENEWEDITIONTHOROUGHLYCOVERSEVERYKEYCOMPONENTOFTHESUBJECTTHISTENTHEDITIONFEATURESMANAGEMENTNEWSECTIONSONSCOPECHANGES,EXITINGAPROJECT,COLLECTIVEBELIEF,ANDMANAGINGVIRTUALTEAMSMORETHANTWENTYFIVECASESTUDIES,INCLUDINGANEWCASEONTHEIRIDIUMPROJECTCOVERINGALLASPECTSOFPROJECTMANAGEMENT400DISCUSSIONQUESTIONSASYSTEMSAPPROACHMORETHAN125MULTIPLECHOICEQUESTIONSTOPLANNING,SCHEDULING,OTHERPOWERFULTOOLSBYHAROLDKERZNERPROJECTMANAGEMENTWORKBOOKANDPMP/CAPMEXAMSTUDYGUIDE,TENTHEDITION9780470278727ANDCONTROLLINGPROJECTMANAGEMENTCASESTUDIES,THIRDEDITION9780470278710TENTHEDITIONHAROLDKERZNER,PHDISBN9780470278703ASYSTEMSAPPROACHPPRROOJJEECCTTTOPLANNING,SCHEDULING,ANDCONTROLLINGMMAANNAAGGEEMMEENNTTFFIRSQXD1/21/09444PMPAGEVIFFIRSQXD1/21/09444PMPAGEIPROJECTMANAGEMENTFFIRSQXD1/21/09444PMPAGEIIDRKERZNERS16POINTSTOPROJECTMANAGEMENTMATURITY1ADOPTAPROJECTMANAGEMENTMETHODOLOGYANDUSEITCONSISTENTLY2IMPLEMENTAPHILOSOPHYTHATDRIVESTHECOMPANYTOWARDPROJECTMANAGEMENTMATURITYANDCOMMUNICATEITTOEVERYONE3COMMITTODEVELOPINGEFFECTIVEPLANSATTHEBEGINNINGOFEACHPROJECT4MINIMIZESCOPECHANGESBYCOMMITTINGTOREALISTICOBJECTIVES5RECOGNIZETHATCOSTANDSCHEDULEMANAGEMENTAREINSEPARABLE6SELECTTHERIGHTPERSONASTHEPROJECTMANAGER7PROVIDEEXECUTIVESWITHPROJECTSPONSORINFORMATION,NOTPROJECTMANAGEMENTINFORMATION8STRENGTHENINVOLVEMENTANDSUPPORTOFLINEMANAGEMENT9FOCUSONDELIVERABLESRATHERTHANRESOURCES10CULTIVATEEFFECTIVECOMMUNICATION,COOPERATION,ANDTRUSTTOACHIEVERAPIDPROJECTMANAGEMENTMATURITY11SHARERECOGNITIONFORPROJECTSUCCESSWITHTHEENTIREPROJECTTEAMANDLINEMANAGEMENT12ELIMINATENONPRODUCTIVEMEETINGS13FOCUSONIDENTIFYINGANDSOLVINGPROBLEMSEARLY,QUICKLY,ANDCOSTEFFECTIVELY14MEASUREPROGRESSPERIODICALLY15USEPROJECTMANAGEMENTSOFTWAREASATOOLNOTASASUBSTITUTEFOREFFECTIVEPLANNINGORINTERPERSONALSKILLS16INSTITUTEANALLEMPLOYEETRAININGPROGRAMWITHPERIODICUPDATESBASEDUPONDOCUMENTEDLESSONSLEARNEDFFIRSQXD1/21/09444PMPAGEIIIPROJECTMANAGEMENTASYSTEMSAPPROACHTOPLANNING,SCHEDULING,ANDCONTROLLINGTENTHEDITIONHAROLDKERZNER,PHDSENIOREXECUTIVEDIRECTORFORPROJECTMANAGENMENTTHEINTERNATIONALINSITUTEFORLEARNINGNEWYORK,NEWYORKJOHNWILEYSONS,INCFFIRSQXD1/21/09444PMPAGEIVTHISBOOKISPRINTEDONACIDFREEPAPERCOPYRIGHT2009BYJOHNWILEYSONS,INCALLRIGHTSRESERVEDPUBLISHEDBYJOHNWILEYSONS,INC,HOBOKEN,NEWJERSEYPUBLISHEDSIMULTANEOUSLYINCANADANOPARTOFTHISPUBLICATIONMAYBEREPRODUCED,STOREDINARETRIEVALSYSTEMORTRANSMITTEDINANYFORMORBYANYMEANS,ELECTRONIC,MECHANICAL,PHOTOCOPYING,RECORDING,SCANNINGOROTHERWISE,EXCEPTASPERMITTEDUNDERSECTION107OR108OFTHE1976UNITEDSTATESCOPYRIGHTACT,WITHOUTEITHERTHEPRIORWRITTENPERMISSIONOFTHEPUBLISHER,ORAUTHORIZATIONTHROUGHPAYMENTOFTHEAPPROPRIATEPERCOPYFEETOTHECOPYRIGHTCLEARANCECENTER,222ROSEWOODDRIVE,DANVERS,MA01923,9787508400,FAX9786468600,ORONTHEWEBATCOPYRIGHT4REQUESTSTOTHEPUBLISHERFORPERMISSIONSHOULDBEADDRESSEDTOTHEPERMISSIONSDEPARTMENT,JOHNWILEYSONS,INC,111RIVERSTREET,HOBOKEN,NJ07030,2017486011,FAX2017486008,ORONLINEAT/WILEY/GO/PERMISSIONLIMITOFLIABILITY/DISCLAIMEROFWARRANTYWHILETHEPUBLISHERANDAUTHORHAVEUSEDTHEIRBESTEFFORTSINPREPARINGTHISBOOK,THEYMAKENOREPRESENTATIONSORWARRANTIESWITHRESPECTTOTHEACCURACYORCOMPLETENESSOFTHECONTENTSOFTHISBOOKANDSPECIFICALLYDISCLAIMANYIMPLIEDWARRANTIESOFMERCHANTABILITYORFITNESSFORAPARTICULARPURPOSENOWARRANTYMAYBECREATEDOREXTENDEDBYSALESREPRESENTATIVESORWRITTENSALESMATERIALSTHEADVICEANDSTRATEGIESCONTAINEDHEREINMAYNOTBESUITABLEFORYOURSITUATIONYOUSHOULDCONSULTWITHAPROFESSIONALWHEREAPPROPRIATENEITHERTHEPUBLISHERNORAUTHORSHALLBELIABLEFORANYLOSSOFPROFITORANYOTHERCOMMERCIALDAMAGES,INCLUDINGBUTNOTLIMITEDTOSPECIAL,INCIDENTAL,CONSEQUENTIAL,OROTHERDAMAGESFORGENERALINFORMATIONABOUTOUROTHERPRODUCTSANDSERVICES,PLEASECONTACTOURCUSTOMERCAREDEPARTMENTWITHINTHEUNITEDSTATESAT8007622974,OUTSIDETHEUNITEDSTATESAT3175723993ORFAX3175724002WILEYALSOPUBLISHESITSBOOKSINAVARIETYOFELECTRONICFORMATSSOMECONTENTTHATAPPEARSINPRINTMAYNOTBEAVAILABLEINELECTRONICBOOKSFORMOREINFORMATIONABOUTWILEYPRODUCTS,VISITOURWEBSITEATWILEYLIBRARYOFCONGRESSCATALOGINGINPUBLICATIONDATAKERZNER,HAROLDPROJECTMANAGEMENTASYSTEMSAPPROACHTOPLANNING,SCHEDULING,ANDCONROLLING/HAROLDKERZNER10THEDPCMINCLUDESINDEXISBN9780470278703CLOTHACIDFREEPAPER1PROJECTMANAGEMENTITITLEHD69P75K472009658404DC222008049907PRINTEDINTHEUNITEDSTATESOFAMERICA10987654321FFIRSQXD1/21/09444PMPAGEVTODRHERMANKRIER,MYFRIENDANDGURU,WHOTAUGHTMEWELLTHEMEANINGOFTHEWORDPERSISTENCEFFIRSQXD1/21/09444PMPAGEVIFTOCQXD1/19/09227PMPAGEVIICONTENTSPREFACEXXI1OVERVIEW110INTRODUCTION111UNDERSTANDINGPROJECTMANAGEMENT212DEFININGPROJECTSUCCESS713THEPROJECTMANAGERLINEMANAGERINTERFACE814DEFININGTHEPROJECTMANAGERSROLE1215DEFININGTHEFUNCTIONALMANAGERSROLE1416DEFININGTHEFUNCTIONALEMPLOYEESROLE1717DEFININGTHEEXECUTIVESROLE1718WORKINGWITHEXECUTIVES1819THEPROJECTMANAGERASTHEPLANNINGAGENT19110PROJECTCHAMPIONS20111THEDOWNSIDEOFPROJECTMANAGEMENT21112PROJECTDRIVENVERSUSNONPROJECTDRIVENORGANIZATIONS22113MARKETINGINTHEPROJECTDRIVENORGANIZATION24114CLASSIFICATIONOFPROJECTS26115LOCATIONOFTHEPROJECTMANAGER27116DIFFERINGVIEWSOFPROJECTMANAGEMENT29117CONCURRENTENGINEERINGAPROJECTMANAGEMENTAPPROACH30118STUDYINGTIPSFORTHEPMIPROJECTMANAGEMENTCERTIFICATIONEXAM30PROBLEMS33CASESTUDYWILLIAMSMACHINETOOLCOMPANY35VIIFTOCQXD1/19/09227PMPAGEVIIIVIIICONTENTS2PROJECTMANAGEMENTGROWTHCONCEPTSANDDEFINITIONS3720INTRODUCTION3721GENERALSYSTEMSMANAGEMENT3822PROJECTMANAGEMENT194519603823PROJECTMANAGEMENT196019853924PROJECTMANAGEMENT198520094525RESISTANCETOCHANGE5026SYSTEMS,PROGRAMS,ANDPROJECTSADEFINITION5427PRODUCTVERSUSPROJECTMANAGEMENTADEFINITION5728MATURITYANDEXCELLENCEADEFINITION5829INFORMALPROJECTMANAGEMENTADEFINITION59210THEMANYFACESOFSUCCESS60211THEMANYFACESOFFAILURE63212THESTAGEGATEPROCESS66213PROJECTLIFECYCLES68214GATEREVIEWMEETINGSPROJECTCLOSURE74215PROJECTMANAGEMENTMETHODOLOGIESADEFINITION74216ORGANIZATIONALCHANGEMANAGEMENTANDCORPORATECULTURES76217PROJECTMANAGEMENTINTELLECTUALPROPERTY81218SYSTEMSTHINKING82219STUDYINGTIPSFORTHEPMIPROJECTMANAGEMENTCERTIFICATIONEXAM85PROBLEMS883ORGANIZATIONALSTRUCTURES9130INTRODUCTION9131ORGANIZATIONALWORKFLOW9432TRADITIONALCLASSICALORGANIZATION9533DEVELOPINGWORKINTEGRATIONPOSITIONS9834LINESTAFFORGANIZATIONPROJECTCOORDINATOR10235PUREPRODUCTPROJECTIZEDORGANIZATION10336MATRIXORGANIZATIONALFORM10637MODIFICATIONOFMATRIXSTRUCTURES11338THESTRONG,WEAK,BALANCEDMATRIX11739CENTERFORPROJECTMANAGEMENTEXPERTISE117310MATRIXLAYERING118311SELECTINGTHEORGANIZATIONALFORM119312STRUCTURINGTHESMALLCOMPANY125313STRATEGICBUSINESSUNITSBUPROJECTMANAGEMENT128314TRANSITIONALMANAGEMENT129315STUDYINGTIPSFORTHEPMIPROJECTMANAGEMENTCERTIFICATIONEXAM131PROBLEMS133FTOCQXD1/19/09227PMPAGEIXCONTENTSIXCASESTUDYJONESANDSHEPHARDACCOUNTANTS,INC1384ORGANIZINGANDSTAFFINGTHEPROJECTOFFICEANDTEAM14140INTRODUCTION14141THESTAFFINGENVIRONMENT14242SELECTINGTHEPROJECTMANAGERANEXECUTIVEDECISION14443SKILLREQUIREMENTSFORPROJECTANDPROGRAMMANAGERS14844SPECIALCASESINPROJECTMANAGERSELECTION15445SELECTINGTHEWRONGPROJECTMANAGER15446NEXTGENERATIONPROJECTMANAGERS15847DUTIESANDJOBDESCRIPTIONS15948THEORGANIZATIONALSTAFFINGPROCESS16349THEPROJECTOFFICE169410THEFUNCTIONALTEAM174411THEPROJECTORGANIZATIONALCHART175412SPECIALPROBLEMS178413SELECTINGTHEPROJECTMANAGEMENTIMPLEMENTATIONTEAM180414STUDYINGTIPSFORTHEPMIPROJECTMANAGEMENTCERTIFICATIONEXAM183PROBLEMS1855MANAGEMENTFUNCTIONS19150INTRODUCTION19151CONTROLLING19352DIRECTING19353PROJECTAUTHORITY19854INTERPERSONALINFLUENCES20655BARRIERSTOPROJECTTEAMDEVELOPMENT20956SUGGESTIONSFORHANDLINGTHENEWLYFORMEDTEAM21257TEAMBUILDINGASANONGOINGPROCESS21658DYSFUNCTIONSOFATEAM21759LEADERSHIPINAPROJECTENVIRONMENT220510LIFECYCLELEADERSHIP221511ORGANIZATIONALIMPACT225512EMPLOYEEMANAGERPROBLEMS227513MANAGEMENTPITFALLS230514COMMUNICATIONS233515PROJECTREVIEWMEETINGS242516PROJECTMANAGEMENTBOTTLENECKS243517COMMUNICATIONTRAPS244FTOCQXD1/19/09227PMPAGEXXCONTENTS518PROVERBSANDLAWS245519HUMANBEHAVIOREDUCATION248520MANAGEMENTPOLICIESANDPROCEDURES249521STUDYINGTIPSFORTHEPMIPROJECTMANAGEMENTCERTIFICATIONEXAM249PROBLEMS254CASESTUDIESTHETROPHYPROJECT264LEADERSHIPEFFECTIVENESSA266LEADERSHIPEFFECTIVENESSB271MOTIVATIONALQUESTIONNAIRE2776MANAGEMENTOFYOURTIMEANDSTRESS28560INTRODUCTION28561UNDERSTANDINGTIMEMANAGEMENT28662TIMEROBBERS28663TIMEMANAGEMENTFORMS28864EFFECTIVETIMEMANAGEMENT28965STRESSANDBURNOUT29066STUDYINGTIPSFORTHEPMIPROJECTMANAGEMENTCERTIFICATIONEXAM292PROBLEMS293CASESTUDYTHERELUCTANTWORKERS2947CONFLICTS29570INTRODUCTION29571OBJECTIVES29672THECONFLICTENVIRONMENT29773CONFLICTRESOLUTION30074UNDERSTANDINGSUPERIOR,SUBORDINATE,ANDFUNCTIONALCONFLICTS30175THEMANAGEMENTOFCONFLICTS30376CONFLICTRESOLUTIONMODES30477STUDYINGTIPSFORTHEPMIPROJECTMANAGEMENTCERTIFICATIONEXAM306PROBLEMS308CASESTUDIESFACILITIESSCHEDULINGATMAYERMANUFACTURING311TELESTARINTERNATIONAL312HANDLINGCONFLICTINPROJECTMANAGEMENT313FTOCQXD1/19/09227PMPAGEXICONTENTSXI8SPECIALTOPICS31980INTRODUCTION31981PERFORMANCEMEASUREMENT32082FINANCIALCOMPENSATIONANDREWARDS32783CRITICALISSUESWITHREWARDINGPROJECTTEAMS33384EFFECTIVEPROJECTMANAGEMENTINTHESMALLBUSINESSORGANIZATION33685MEGAPROJECTS33886MORALITY,ETHICS,ANDTHECORPORATECULTURE33987PROFESSIONALRESPONSIBILITIES34288INTERNALPARTNERSHIPS34589EXTERNALPARTNERSHIPS346810TRAININGANDEDUCATION348811INTEGRATEDPRODUCT/PROJECTTEAMS350812VIRTUALPROJECTTEAMS352813BREAKTHROUGHPROJECTS354814STUDYINGTIPSFORTHEPMIPROJECTMANAGEMENTCERTIFICATIONEXAM355PROBLEMS3619THEVARIABLESFORSUCCESS36590INTRODUCTION36591PREDICTINGPROJECTSUCCESS36692PROJECTMANAGEMENTEFFECTIVENESS37093EXPECTATIONS37194LESSONSLEARNED37295UNDERSTANDINGBESTPRACTICES37396STUDYINGTIPSFORTHEPMIPROJECTMANAGEMENTCERTIFICATIONEXAM380PROBLEMS38110WORKINGWITHEXECUTIVES383100INTRODUCTION383101THEPROJECTSPONSOR384102HANDLINGDISAGREEMENTSWITHTHESPONSOR393103THECOLLECTIVEBELIEF394104THEEXITCHAMPION395105THEINHOUSEREPRESENTATIVES396106STUDYINGTIPSFORTHEPMIPROJECTMANAGEMENTCERTIFICATIONEXAM397PROBLEMS398FTOCQXD1/19/09227PMPAGEXIIXIICONTENTSCASESTUDYCORWINCORPORATION40111PLANNING411110INTRODUCTION411111VALIDATINGTHEASSUMPTIONS414112GENERALPLANNING415113LIFECYCLEPHASES418114PROPOSALPREPARATION421115KICKOFFMEETINGS421116UNDERSTANDINGPARTICIPANTSROLES424117PROJECTPLANNING424118THESTATEMENTOFWORK426119PROJECTSPECIFICATIONS4311110MILESTONESCHEDULES4331111WORKBREAKDOWNSTRUCTURE4341112WBSDECOMPOSITIONPROBLEMS4401113ROLEOFTHEEXECUTIVEINPROJECTSELECTION4441114ROLEOFTHEEXECUTIVEINPLANNING4491115THEPLANNINGCYCLE4491116WORKPLANNINGAUTHORIZATION4501117WHYDOPLANSFAIL4511118STOPPINGPROJECTS4521119HANDLINGPROJECTPHASEOUTSANDTRANSFERS4531120DETAILEDSCHEDULESANDCHARTS4541121MASTERPRODUCTIONSCHEDULING4571122PROJECTPLAN4591123TOTALPROJECTPLANNING4641124THEPROJECTCHARTER4681125MANAGEMENTCONTROL4691126THEPROJECTMANAGERLINEMANAGERINTERFACE4721127FASTTRACKING4741128CONFIGURATIONMANAGEMENT4751129ENTERPRISEPROJECTMANAGEMENTMETHODOLOGIES4761130PROJECTAUDITS4791131STUDYINGTIPSFORTHEPMIPROJECTMANAGEMENTCERTIFICATIONEXAM480PROBLEMS48312NETWORKSCHEDULINGTECHNIQUES493120INTRODUCTION493121NETWORKFUNDAMENTALS495FTOCQXD1/19/09227PMPAGEXIIICONTENTSXIII122GRAPHICALEVALUATIONANDREVIEWTECHNIQUEGERT500123DEPENDENCIES501124SLACKTIME502125NETWORKREPLANNING508126ESTIMATINGACTIVITYTIME512127ESTIMATINGTOTALPROJECTTIME513128TOTALPERT/CPMPLANNING514129CRASHTIMES5161210PERT/CPMPROBLEMAREAS5191211ALTERNATIVEPERT/CPMMODELS5221212PRECEDENCENETWORKS5231213LAG5261214SCHEDULINGPROBLEMS5281215THEMYTHSOFSCHEDULECOMPRESSION5281216UNDERSTANDINGPROJECTMANAGEMENTSOFTWARE5301217SOFTWAREFEATURESOFFERED5301218SOFTWARECLASSIFICATION5321219IMPLEMENTATIONPROBLEMS5331220CRITICALCHAIN5341221STUDYINGTIPSFORTHEPMIPROJECTMANAGEMENTCERTIFICATIONEXAM536PROBLEMS539CASESTUDYCROSBYMANUFACTURINGCORPORATION55213PROJECTGRAPHICS555130INTRODUCTION555131CUSTOMERREPORTING556132BARGANTTCHART557133OTHERCONVENTIONALPRESENTATIONTECHNIQUES564134LOGICDIAGRAMS/NETWORKS567135STUDYINGTIPSFORTHEPMIPROJECTMANAGEMENTCERTIFICATIONEXAM568PROBLEMS56914PRICINGANDESTIMATING571140INTRODUCTION571141GLOBALPRICINGSTRATEGIES572142TYPESOFESTIMATES573143PRICINGPROCESS576144ORGANIZATIONALINPUTREQUIREMENTS578145LABORDISTRIBUTIONS580146OVERHEADRATES584FTOCQXD1/19/09227PMPAGEXIVXIVCONTENTS147MATERIALS/SUPPORTCOSTS586148PRICINGOUTTHEWORK589149SMOOTHINGOUTDEPARTMENTMANHOURS5901410THEPRICINGREVIEWPROCEDURE5921411SYSTEMSPRICING5941412DEVELOPINGTHESUPPORTING/BACKUPCOSTS5951413THELOWBIDDERDILEMMA5991414SPECIALPROBLEMS5991415ESTIMATINGPITFALLS6001416ESTIMATINGHIGHRISKPROJECTS6011417PROJECTRISKS6021418THEDISASTEROFAPPLYINGTHE10PERCENTSOLUTIONTOPROJECTESTIMATES6051419LIFECYCLECOSTINGLCC6061420LOGISTICSSUPPORT6131421ECONOMICPROJECTSELECTIONCRITERIACAPITALBUDGETING6141422PAYBACKPERIOD6141423THETIMEVALUEOFMONEY6151424NETPRESENTVALUENPV6161425INTERNALRATEOFRETURNIRR6171426COMPARINGIRR,NPV,ANDPAYBACK6181427RISKANALYSIS6181428CAPITALRATIONING6191429PROJECTFINANCING6201430STUDYINGTIPSFORTHEPMIPROJECTMANAGEMENTCERTIFICATIONEXAM622PROBLEMS62415COSTCONTROL629150INTRODUCTION629151UNDERSTANDINGCONTROL633152THEOPERATINGCYCLE636153COSTACCOUNTCODES637154BUDGETS644155THEEARNEDVALUEMEASUREMENTSYSTEMEVMS645156VARIANCEANDEARNEDVALUE647157THECOSTBASELINE666158JUSTIFYINGTHECOSTS668159THECOSTOVERRUNDILEMMA6711510RECORDINGMATERIALCOSTSUSINGEARNEDVALUEMEASUREMENT6721511THEMATERIALACCOUNTINGCRITERION6751512MATERIALVARIANCESPRICEANDUSAGE6761513SUMMARYVARIANCES6771514STATUSREPORTING6781515COSTCONTROLPROBLEMS685FTOCQXD1/19/09227PMPAGEXVCONTENTSXV1516STUDYINGTIPSFORTHEPMIPROJECTMANAGEMENTCERTIFICATIONEXAM686PROBLEMS689CASESTUDIESTHEBATHTUBPERIOD708FRANKLINELECTRONICS709TROUBLEINPARADISE71116TRADEOFFANALYSISINAPROJECTENVIRONMENT715160INTRODUCTION715161METHODOLOGYFORTRADEOFFANALYSIS718162CONTRACTSTHEIRINFLUENCEONPROJECTS735163INDUSTRYTRADEOFFPREFERENCES736164CONCLUSION739165STUDYINGTIPSFORTHEPMIPROJECTMANAGEMENTCERTIFICATIONEXAM73917RISKMANAGEMENT741170INTRODUCTION741171DEFINITIONOFRISK743172TOLERANCEFORRISK745173DEFINITIONOFRISKMANAGEMENT746174CERTAINTY,RISK,ANDUNCERTAINTY747175RISKMANAGEMENTPROCESS753176PLANRISKMANAGEMENT753177RISKIDENTIFICATION755178RISKANALYSIS761179QUALITATIVERISKANALYSIS7661710QUANTITATIVERISKANALYSIS7711711PROBABILITYDISTRIBUTIONSANDTHEMONTECARLOPROCESS7721712PLANRISKRESPONSE7821713MONITORINGANDCONTROLRISKS7881714SOMEIMPLEMENTATIONCONSIDERATIONS7881715THEUSEOFLESSONSLEARNED7901716DEPENDENCIESBETWEENRISKS7931717THEIMPACTOFRISKHANDLINGMEASURES7981718RISKANDCONCURRENTENGINEERING8011719STUDYINGTIPSFORTHEPMIPROJECTMANAGEMENTCERTIFICATIONEXAM804PROBLEMS808CASESTUDIESTELOXYENGINEERINGA815TELOXYENGINEERINGB815FTOCQXD1/19/09227PMPAGEXVIXVICONTENTS18LEARNINGCURVES817180INTRODUCTION817181GENERALTHEORY818182THELEARNINGCURVECONCEPT818183GRAPHICREPRESENTATION820184KEYWORDSASSOCIATEDWITHLEARNINGCURVES822185THECUMULATIVEAVERAGECURVE822186SOURCESOFEXPERIENCE824187DEVELOPINGSLOPEMEASURES827188UNITCOSTSANDUSEOFMIDPOINTS828189SELECTIONOFLEARNINGCURVES8291810FOLLOWONORDERS8301811MANUFACTURINGBREAKS8301812LEARNINGCURVELIMITATIONS8321813PRICESANDEXPERIENCE8321814COMPETITIVEWEAPON8351815STUDYINGTIPSFORTHEPMIPROJECTMANAGEMENTCERTIFICATIONEXAM835PROBLEMS83619CONTRACTMANAGEMENT839190INTRODUCTION839191PROCUREMENT840192PLANPROCUREMENT842193CONDUCTINGTHEPROCUREMENTS845194CONDUCTPROCUREMENTSREQUESTSELLERRESPONSES847195CONDUCTPROCUREMENTSSELECTSELLERS847196TYPESOFCONTRACTS851197INCENTIVECONTRACTS855198CONTRACTTYPEVERSUSRISK858199CONTRACTADMINISTRATIONCYCLE8591910CONTRACTCLOSURE8621911USINGACHECKLIST8631912PROPOSALCONTRACTUALINTERACTION8641913SUMMARY8671914STUDYINGTIPSFORTHEPMIPROJECTMANAGEMENTCERTIFICATIONEXAM86820QUALITYMANAGEMENT873200INTRODUCTION874201DEFINITIONOFQUALITY875202THEQUALITYMOVEMENT877203COMPARISONOFTHEQUALITYPIONEERS880204THETAGUCHIAPPROACH881FTOCQXD1/19/09227PMPAGEXVIICONTENTSXVII205THEMALCOLMBALDRIGENATIONALQUALITYAWARD884206ISO9000885207QUALITYMANAGEMENTCONCEPTS887208THECOSTOFQUALITY890209THESEVENQUALITYCONTROLTOOLS8932010PROCESSCAPABILITYC910P2011ACCEPTANCESAMPLING9122012IMPLEMENTINGSIXSIGMA9122013LEANSIXSIGMAANDDMAIC9142014QUALITYLEADERSHIP9152015RESPONSIBILITYFORQUALITY9162016QUALITYCIRCLES9162017JUSTINTIMEMANUFACTURINGJIT9172018TOTALQUALITYMANAGEMENTTQM9192019STUDYINGTIPSFORTHEPMIPROJECTMANAGEMENTCERTIFICATIONEXAM92321MODERNDEVELOPMENTSPROJECTMANAGEMENT927210INTRODUCTION927211THEPROJECTMANAGEMENTMATURITYMODELPMMM928212DEVELOPINGEFFECTIVEPROCEDURALDOCUMENTATION932213PROJECTMANAGEMENTMETHODOLOGIES936214CONTINUOUSIMPROVEMENT937215CAPACITYPLANNING942216COMPETENCYMODELS943217MANAGINGMULTIPLEPROJECTS945218ENDOFPHASEREVIEWMEETINGS94722THEBUSINESSOFSCOPECHANGES949220INTRODUCTION949221NEEDFORBUSINESSKNOWLEDGE951222TIMINGOFSCOPECHANGES952223BUSINESSNEEDFORASCOPECHANGE953224RATIONALEFORNOTAPPROVINGASCOPECHANGE95423THEPROJECTOFFICE955230INTRODUCTION955231PRESENTDAYPROJECTOFFIC8E956232IMPLEMENTATIONRISKS957233TYPESOFPROJECTOFFICES958234NETWORKINGPROJECTMANAGEMENTOFFICES959235PROJECTMANAGEMENTINFORMATIONSYSTEMS959236DISSEMINATIONOFINFORMATION961237MENTORING962FTOCQXD1/19/09227PMPAGEXVIIIXVIIICONTENTS238DEVELOPMENTOFSTANDARDSANDTEMPLATES963239PROJECTMANAGEMENTBENCHMARKING9632310BUSINESSCASEDEVELOPMENT9642311CUSTOMIZEDTRAININGRELATEDTOPROJECTMANAGEMENT9652312MANAGINGSTAKEHOLDERS9662313CONTINUOUSIMPROVEMENT9672314CAPACITYPLANNING9672315RISKSOFUSINGAPROJECTOFFICE96824MANAGINGCRISISPROJECTS971240INTRODUCTION971241UNDERSTANDINGCRISISMANAGEMENT971242FORDVERSUSFIRET