轨道交通英语教案

1、. At the Railway Satation 车站篇 课程教案授课题目（教学章、节或主题）：At the Railway Satation授课时间安 排第 周第 节教学器材与工具授课类型请标注理论课（）上机课（）实验课（）习题课（）其他（） 教学目的、要求（分掌握、熟悉、了解三个层次）：了解地勤服务英语，掌握专业词汇与句型教学重点及难点：重点：有关地勤服务的专业词汇与句型难点：对于词汇与句型的应用教 学 基 本 内 容Unit 1 At the Information OfficeP=Passenger C=Clerk(At the information office some pas

2、sengers are asking for information. 一些乘客正在问讯处问讯）Dialogue 1p;Excuse me! 打扰一下。c;Yes？有什么可以为您效劳的吗？p;Which train is bound for Shanghai,please? 请问去上海坐那趟车？c;You can take Traian 1598. 您可以乘坐1598次列车。p;What time is the train due to leave？这趟车什么时候开？c;It departs at 17;13. 17点13分。Dialogue 2p;Is this the Inquiry Of

3、fice？ 这里是问询处吗？c;Yes,it is.What can I do for you? 是的，我能为您做些什么？p;May I have a platform ticket? 我可以买张站台票吗？c;Do you want to meet someone? 您是要接人?p;Yes.How much shall I pay for the platform ticket? 是的。站台票多少钱？c;Its one yuan. 一元钱。Professional Words and Expressions 车站大厅- staion hall/station lobby 问询处- inform

4、ation office 售票厅-ticket office 候车室-waiting-room/hall 软席候车室-waiting room for soft seat passengers 母婴候车室-waiting room for infants ang their mothers 贵宾室-VIP room 行李托运处-luggage service 小件寄存处-luggage storage office 检票口-boarding gateUnit 2 At the Book OfficeDialogue 1 c;Hello,can I heip you? 您好，能为您效劳吗？p;I

5、d like to book a first class berth ticket on T180 to Jinan for the day after tomorrow. 我要订一张后天去济南的T180次的软卧票。c;Would you take an upper berth?Thats the only one left .上铺行吗？只有一个上铺了。p;Yes,of course.How much is it? 好的。多少钱？c;Two hundred and eighty-five yuan,please. 285元。p;Here you are. 给您钱。c;Thank you.Her

6、es your ticket ang the change.Please check it.谢谢。这是您的车票和找的零钱。请检查一下。p;Thank you. 谢谢。c;With pleasure. 不用谢。Professional Words and Expressions软卧票-first-class berth ticke硬卧票-economy-class berth ticket 软座票-first-class seat ticket 硬座票-economy-class seat ticket 客快联合票-fast extra passenger ticket普通加快票-fast ex

7、tra ticket单程票-one way ticket往返票-round-trip ticket 减价车票-reduced fare ticket退票-reduced of ticket订票-book ticketUnit3 At the Luggage SerciceP=Passenger C=ClerkDialogue 1C:Good morning.May I help you?P:Yes,Id like to have my luggage checked.C:Where is your luggage going?P:Its going to Dalian.C:How many p

8、ieces of luggage do you have?P:Three.C:Would you show me your ticket,please?P:Here it is.C:Thank you.By the way,are there any dangerous articles in your luggage?P:No,there arent any.C:OK.Please fill in this form.P:Heres the completed form.C:Please put your luggage on the scale.Well,its not overweigh

9、t.Heres your luggage check.P:Thank you.How much do I owe you,please?C:Fifty-five yuan in total.P:Thank you.Heres the money.C:Youre welcome.Professional Words and Expressions行李牌-luggage check行李标签-luggage label行李员-luggage clerk行李房-luggage office/room行李领取处-luggage delivery office包裹到达通知-notice for parce

10、l arrival免费运输行李-free luggageUnit 4 At the Entrance and in the Waiting HallP=Passenger C=ClerkDialogue 1C:Good evening!Ticket,please?P:Good evening!Yes,Im taking K512 to shanghai.Will you please tell me where I can wait for the train?C:You may wait for the train in the waiting hall No.2,or you can al

11、so have a rest in the VIP room.P:Should I pay for it if I go to the VIP room?C:No.Since you have bought a cushioned ticket,you can have a good rest free of charge.P:Thank you.C:Youre welcome.Professional Words and Expressions客运员-passenger clerk客运主任-chief passenger agent车站服务员-station attendant车站值班员-s

12、tation operator调度员-dispatcher车站警察-station police售票员-booking clerk剪票员-puncher站长-station master站长助理-assistant of station masterUnit 5 Notifying Passengers of the Boarding TimeAnnouncement OneLadies and gentlment,attention,please.Train N558 for Changsha is now boarding at gate No.6.Passengers for train

13、 N558 please go to Boarding Gate No.6.Thank you.Professional Words and Expressions快车-express train慢车-ordinary passenger train临客-extra train双层客车-double-deck coach和谐号-CRH电动车组-electric multiple-unit城际快车-intercity express假日城际列车-holiday inter-city express加挂客车-optional coachUnit 6 At the Boarding GateP=Pa

14、ssenger C=ClerkDialogue 1C:Ticket,please?P:OK,here you are.C:Thank you.Here is your ticket back.Follow this way to get on board.Have a pleasant journey.Professional Words and Expressions进站口-entrance出站口-exit剪票-punch a ticket排队-wait for ones turn检票-checking in自动检票机-automatic ticket checking machine票价差

15、额-balance儿童车票-half-fare ticketUnit 7 At the Convenience Store of the Railway StationC=Customer A=AssistantDialogue 1A:Is there anything I can do for you?C:Yes,Would you show me those ties?A:Yes,by all means.Heres a nice-looking on.It is made of silk.C:Yes,its really attractive.But I think its a litt

16、le too loud.Its for my father.Let me have a look at that bule one.A:This one?C:Yes,its very nice.Ill take it.How much?A:155 yuan.C:Heres 170 yuanA:Thank you.Here is your change,15 yuan.Professional Words and Expressions日用品-daily articles土特产-local producets茶点、便餐-refreshment纪念品-souvenir特产-speciality茶杯

17、-tea cup方便面-instant noodles水-water餐巾纸-paper napkin牙刷-toothbrushUnit 8 On the PlatformAnnouncement OneLadies and gentlment,attention,please.Train T254 for Tianjin is on Platform 2.Passengers taking this train please get your luggage ready and wait for your turn to board.Thank you.Professional Words a

18、nd Expressions站台入口-access to platforms开车的铃声-departure-call人行天桥-foot bridge天桥-platform bridge站台-platform站台地道-platform tunnel注意站台缝隙-care the gab站台商店-platform storeUnit 9 At the ExitP=Passenger C=ClerkDialogue 1C:Ticket,please?P:Here you are.C:Thank you.Next one,please.Professional Words and Expression

19、s发车站-departure station发车站台-departure platform发车时间-departure time到达站-destination station到达站台-arrival platform到达时间-arrival time晚点到达-arrival late正点到达-arrive on timeUint 10 At the Luggage Storage ServiceP=Passenger C=ClerkDialogue 1P:Please tell me where the Left Luggage Office is.C:There are computeriz

20、ed luggage lockers at each end of the hall.P:How much shall I pay for that?C:You shall pay 3 yuan for each piece of luggage every one hour.P:Thank you.Professional Words and Expressions行李寄存牌- luggage tag旅行袋-traveling bag提取行李-claim luggage随身携带的行李-hand luggage行李寄存箱- luggage locker计费方法-method of chargi

21、ng无人认领行李-unclaimed baggage教学过程设计： 教学方法及手段（请标注）：讲授（）、讨论（）、上机（）、多媒体讲解（）、模型、实物讲解（）、挂图讲解（）、音像讲解（）等。作业、讨论题、思考题：课后小结：填表说明： 每项页面大小可自行添减，一次课写一份上述格式教案 On the Train 乘务篇 课程教案授课题目（教学章、节或主题）：On the Train乘务篇授课时间安 排第 周第 节教学器材与工具授课类型请标注理论课（）上机课（）实验课（）习题课（）其他（） 教学目的、要求（分掌握、熟悉、了解三个层次）：了解列车服务英语，掌握专业词汇与句型教学重点及难点：重点：有关列

22、车服务的专业词汇与句型难点：对于词汇与句型的应用教 学 基 本 内 容Unit 1 Welcomr Passenger AboardP=Passenger C=ClerkDialogue 1C:Good morning,sir.Ticket,please.P:Ok,here you are.C:Thank you.Heres your ticket back.Welcome aboard.P:Thank you.C:Youre welcome.Professional Words and Expressions进站预告牌-station warning sign 客票- passenger t

23、icket团体票- passenger group tickets站台票- platform ticket发车信号- leave signal开车的铃声- departure-call上车扶手- handle上行方向- up directionUnit 2 Pre-departure WarningAnnouncement OneLadies and gentlment,this is the final call for boarding.All aboard,please.The train is prepared for departure.Thank you.Professional

24、Words and Expressions列车员- train attendant列车长- chief conductor女列车长- conductress乘务组- crew乘务人员- crew member餐车服务员- dining car attendant餐车长- dining car chief列车广播员-train announcer乘警- train policemanUnit 3 Showing Passengers to Their PlacesP=Passenger C=ClerkDialogue 1P:Excuse me,sir.I cant find my seat.Wo

25、uld you please show me to my seat?C:Certainly.Your seat number,please.P:It is 65.C:Seat No.65 is in the 10th row back from the other end on the right.Watch your step,madam.Professional Words and Expressions包房，包间-compartment包房号码- compartment number上铺-upper berth中铺-midddle berth下铺- lower berth卧铺号码-ber

26、th number卧铺牌子- berth tag卧具- bedding窗帘- window shadeUnit 4 Making Introduction and Welcome AnnouncementP=Passenger C=ConductorDialogue 1C:Good morning,sir!P:Good morning!C:Let me introduce myself.I am a conductress of this train.My name is Zhang Li.P:Nice to meet you.My name is George White.C:Nice to

27、 meet you,too.Mr.White.Id like to know your nationality.P:Im American.C:Thank you.If you have any questions or diffuculties while traveling,please let us know.P:OK,thank you.C:Ill try my best to help you,and have a pleasant journey.P:Thank you very muchC:Youre welcome.Unit 5 Car ServiceP=Passenger C

28、=ConductorDialogue 1C:Excuse me,may I clean the room now?P:Yes,please.C:May I move this?P:OK.C:Sorry to have bothered you.P:Thats all right.Professional Words and Expressions靠窗的座位-a seat by the window带盖烟灰盒-lidded ashtray留言处-left messages找座位-look for a seat调换-make a shift车厢过道-corridor列车广播-train broad

29、casting空座位-free seat车票有效期-ticket vaild五号车厢-coach No.5Unit6 Being Helpful to Passengers and Dealing with ComplaintsP=Passenger C=ConductorDialogue 1P:Excuse me,but I cant find my wallet.C:Sorry to hear that.When and where did you lose it?P:I remember being in the dinning car for 15 minutes when I was

30、 having lunch.C:Maybe you left it in the dinning car.Lets go and see,shall we?P:Yes,lets go.C:After you.Professional Words and Expressions床头灯-bedside lamp地毯-carpet电风扇-electric fan厕所-toilet空调-air-condition车窗-window of the car车门-door of the carUnit 7 Answer to InquiriesP=Passenger C=ConductorDialogue

31、1P:Excuse me,but is our train on schedule?C:Sorry,sir.Im afraid not.We are twenty minutes late.But dont worry.We are making up for lost time.It is still quite possible that we will arrive on time.P:Oh,I see.Thank you.Professional Words and Expressions中间站-way station中途下车-break the journey向窗外扔东西-throw

32、 anything out of the window十分疲惫-rather tired发烧-have a fever晕车-car-sick休息一下-have a rest失物招领处-the lost and found counterUnit 8 Thank,Apologies and AdviceAnnouncement OneLadies and gentlment,attention,please.Our train will pass through Qiongzhou Channel and it will be broken up into four sections,you a

33、re not allowed to get off the train.Dont go in the corridors where the car will be uncoupled.Please follow the conductors instruction.Thank you.Professional Words and Expressions禁止吸烟-no smoking车厢连接处-carriage joint易燃品-inflammable articles危险品-dangerous articles有毒物品-toxic articles保管好贵重物品-take care of y

34、our valuables帮某人的忙-do sb. a favor不必客气-dont mention it改进服务工作-improve our serviceUnit 9 In the Dinning CarG=Guest W=Waiter/WaitressDialogue 1W:Take a seat,please.G:Yes,thank you.What do you have today?Please recommend me something delicious.W:Here is the menu.G:Well,let me have a look.I want sweet and sour fish and scrambled eggs.W:Yes,