基础服务英语-英语

1、,机场基础英语培训,2,目录,基础服务英语教学,复习与总结,1,2,3,英语交流与互动,基础服务英语,教学目的： 正确地读出每一个句子。 能够明白每个句子在何种情景下使用。 能够听懂这100个句子及其问句和答语，并使用该100句和旅客进行基础交流。,教学方法： 多次带读； 矫正发音； 一问一答的短对话练习。,问候与告别(114句),问候与告别,1.Hello! (Good morning! Good afternoon! Good evening!),2. Welcome to China!,A: Welcome to Beijing/my hometown/China. B: Thank y

2、ou.,Dialog:,BCIA的全称 Beijing Capital International Airport,补充知识,3. Welcome to Beijing Capital International Airport!,6. Lovely day, isnt it?,7. Long time no see.,4. Goodbye! / See you later!,8. Nice meeting you,9. Take care.,A: Take care. B: Thank you, you too.,Dialog:,5. Have a nice day!,12. Have a

3、nice trip!,10. Wish you a good/nice journey.,11. Wish you a happy stay in China.,13. Welcome to China again.,14. Im eager to get your suggestion.,复习与总结,提供服务（1520句）,提供服务,15. What can I do for you? / May I help you? 17. What do you need?,A: What can I do for you? / May I help you? B: Yes, I want to bu

4、y some perfume.,Dialog:,16. Let me carry your luggage.,18. Let me show you. /Ill take you there. 19. Follow me, please.,A: Wheres the bathroom/bank? B: Let me show you/ Ill take you there/follow me, please.,Dialog:,21. Is there anything wrong?,something/anything/nothing Something 用于肯定句 Anything 用于否定

5、句和疑问句 Nothing 用于肯定句表示否定意思,重点词组,20. Let me give you a hand! （代替课本中的let me do you a favor),22. You can get the airport leaflet there.,23. May I have your name and flight number? I will ask for you.,A: May I have your flight number?/Can you tell me your flight number? B: Yes, it is CA3193.,Dialog:,24.

6、Just a second. I will bring it in for you.,复习与总结,感谢与应答(2533句),感谢,Thanks. 25.Thank you. 26.Thank you very much.,应答,30.You are welcome.,A: Thank you very much! B: You are welcome! A: Thank you. B: Its my pleasure! A: Thanks. B: Dont mention it.,Dialog:,感谢,28.Thanks for your cooperation.,应答,31. No swea

7、t! Id be happy to help.,A: Thank you for your help! B: No sweat! Id be happy to help.,Dialog:,应答,32. With pleasure. / Sure, please.,A: Can you help me? B: With pleasure.,Dialog:,A: Thank you. B: Its my pleasure.,29. Here you are. Thanks.,33. Thanks. Heres your ticket and change. Have a nice flight a

8、nd take care.,27.Youre very kind. / Thats very kind of you.,A: You are very kind. B: Its my pleasure. A: Thats very kind of you. B: You are welcome.,Dialog:,重点掌握感谢与应答的几种说法: Thanks/ Thank you /Thank you very much! Youre very kind. / Thats very kind of you. Thanks for 回答： Youre welcome. / Its my pleas

9、ure! Dont mention it. / No sweat! Id be happy to help.,知识点回顾,复习与总结,道歉与应答(3443句),道歉与应答,34.Sorry. / Im sorry.,41.Im sorry, its not on sale.,36. Im sorry，I dont really understand.,38. Sorry, I dont know. Would you please ask the staff member over there?,39. Sorry, Im not sure. But Ill show you to the i

10、nformation desk.,37. Sorry to trouble you.,43. Never mind. /It doesnt matter.,A: Im sorry. B: It doesnt matter. /Never mind.,Dialog:,42. Please accept our apologies.,40. Im afraid we dont have a Business Center.,35. Excuse me.,A: Excuse me. B: Yes. A: Would you please tell me where is the informatio

11、n desk? A: Sure. Let me show you.,Dialog:,information desk 问询台 trouble （使）麻烦、打扰 apologies道歉，歉意 Business Center 商务中心,重点词组,复习与总结,重点掌握几种道歉的用法及回答 道歉：Sorry! / Im sorry! Im afraid Excuse me. 回答：Never mind. / It doesnt matter.,知识点回顾,复习与总结,请求（4458句）,请求,44. Please wait a minute/second/moment.,56.Please wait

12、a moment; I need to have a word with my supervisor .,57. Please wait a minute. I will check it for you.,47. Please cooperate with us .,53. Please fill out this form.,54. Please take your documents.,55. Please go to the waiting lounge and have a rest.,58. Please sign here.,46. This way, please .,45.

13、After you.,48. No smoking .,50. You are not allowed to smoke here.,51. Its out of service. Try the next one.,49. Move back (forward) a little, please.,52. Im sorry, but you cant bring the cart in here. Youll have to carry your luggage.,check 检查 cooperate合作 Fill 填写 Form 表格 waiting lounge 候机厅 Cart 行李小

14、推车 have to 不得不，必须,重点词汇,复习与总结,重点掌握关于请求的基本用句 最基本的一个词please,知识点回顾,复习与总结,指引和建议（5974页）,59. There are card phones in the hall.,指引和建议,hall 大厅 Departure Hall 出发大厅 Check-in Hall 值机大厅 Arrival Hall 到达大厅,重点词组,问讯柜台 information desk 商务中心 business center 候机厅 waiting lounge 手推车 cart/trolly,词组回顾,练习 候机厅内有磁卡电话。 There

15、are phonecard phones in the waiting lounge. 大厅内有商务中心。 Theres a Business Center in the hall. 值机大厅内有问讯柜台。 There are information desks in the check-in hall. 到达大厅内有手推车。 There are trolleys in the arriving hall.,69. Theres a coffee bar At the other end of the hall. 71. Theres a hotel booking office on the

16、 first floor.,on the first floor 在一层 on the second floor 在二层 on the third floor 在三层 on the fourth floor 在四层 fifth sixth seventh eighth ninth twelfth thirteenth fourteenth hundredth thousandth ,on sub-level one 在地下一层 on sub-level two 在地下二层 on sub-level three 在地下三层 on sub-level four 在地下四层 five six sev

17、en eight nine twelve thirteen fourteen hundred thousand ,S：What can I do for you, sir? P：Yes, wheres the card phone? S：There are card phones on the second floor in the hall.,Dialog:,S：Can I help you, miss? P：Yes, I cant find the coffee bar, Im very thirsty! S：Theres a coffee bar at the other end of

18、the hall.,Dialog:,62. You will find it at either end of the hall. 66. Bathrooms are on the both ends of the hall.,61. Please inquire at the information desk.,P：Could you tell me where I can find the bathroom please? I cant wait. S：On the both ends of the hall. P：Thats very kind of you. S：No sweat！Ha

19、ve a good trip!,Dialog:,P：Could you tell me where is the closest bank? S：Sorry，Im not sure. Please inquire at the information desk.,Dialog:,64. Go straight and turn left.,练习 直走然后第一个转弯向右转。 Go straight along this way and turn right at the first turning. 直走然后上楼。 Go straight along this way and go upstai

20、rs. 直走然后下楼。 Go straight along this way and go downstairs. 向右转然后在十字路口向左转 Turn right and turn left at the crossroads.（at the crossroads）,65. Sure. The elevator is over there. 67. Just over there, beside the yellow- colored sign.,练习： 问询处在那边。 The information desk is over there. 洗手间在那边。 The restroom is o

21、ver there. 自动扶梯在那边。 The escalator is over there. 手推车在那边。 The trolleys are over there.,68. Go downstairs and it will be on the right of the bookstore. 70. The washroom is just ahead and to the right.,P：Excuse me, sir? S：Yes? P：Wheres the KFC? My friend is waiting for me there. S：There are two in this

22、 building, one is just ahead and on the right; the other is on the right of the bookstore on the second floor, go upstairs and you will find it. P：Thank you very much. S：Its my pleasure.,Dialog:,72. You need to go upstairs and across to the other side of the building.,60.Id suggest you take a taxi.,

23、73. Id suggest this one. 练习 我建议你去问讯台咨询一下。 Id suggest that you ask at the information desk. 我建议你到候机厅休息一下。 Id suggest that you take a rest in the waiting lounge. 我建议你去取一个手推车。 Id suggest that you take a trolley.,74. I think you had better check-in now.,复习与总结,hall 大厅 Departure Hall 出发大厅 Check-in Hall 值机

24、大厅 Arrival Hall 到达大厅 go straight / go along this way 直着向前走 take a bus 坐公车 take a shuttle bus 坐机场巴士,重点词组,复习与总结,询问（7586句）,75.Whats this? 76.What is your name?,询问,7. Where are you from?,78. How old are you?,79. Excuse me, whose bag is it?,Excuse me, whose bags are they?,80. I beg you pardon? / Pardon?,

25、81. Excuse me. Is this your bag?,S：Excuse me. Is this your bag? P：Yes, Its mine. Any problem? S：Can you open it? I need to check. P：OK. S：Whats this, Madam? P：Its a computer. S：Check is done. Thank you.,Dialog:,S：Please take your bag and follow me. P：Any problem? S：Whats your name? P：Andy. S：Where a

26、re you from? P：Japan. S：I beg you pardon? Give me your ticket. P：. I come from Iraq. S：How old are you? P：Im twenty years old.,Dialog:,82.How are you feeling?,Id suggest you go to the medical center.,83. May I ask you a question?,84. Do you like this one?,85.Is this your baggage?,baggage 行李 luggage

27、美 行李,重点词汇,86.For when?,S：Hello, what can I do for you? P：I want to buy a ticket to Guangzhou. S：For when? P：9:00 AM. S：Here you are. Have a nice flight! P：Thanks.,Dialog:,复习与总结,回答提问（8796句）,87.Im not sure. 88.Let me ask someone else.,回答提问,P：Could you tell me where is the hotel booking office? S：Sorry

28、, Im not sure. Let me ask someone else.,Dialog:,89. Its six thirty. 91. I understand/see.,时间表达方法一般来说，用英语表达时间有以下几种方法：一.整点表达法：如果时间是整点，应说：点钟oclock(oclock可以省略)。如：Its seven(oclock)a.m.now.现在是上午七点。Its two oclock p.m.午后两点。二.几点几分有两种表达法：1.顺读法：按钟点数分钟数的顺序，这种方法居多，也较简单。如：6：18 six eighteen 7：30 seven thirty 2.逆读法

29、：按分钟数pastto钟点数的顺序表达。1.分钟数不超过30(包含30)时，用分钟数past钟点数表达。如：6：05 five past six 8：10 ten past eight 10：20 twenty past ten 2.分钟数超过30时，用分钟数to钟点数表达。其中分钟数为60减去原分钟数，钟点数为下一个钟点数，表示差几分几点。如：9：50 ten to ten 2：58 two to three 6：54 six to seven,时间表达方法一般来说，用英语表达时间有以下几种方法：一.整点表达法：如果时间是整点，应说：点钟oclock(oclock可以省略)。如：Its se

30、ven(oclock)a.m.now.现在是上午七点。Its two oclock p.m.午后两点。二.几点几分有两种表达法：1.顺读法：按钟点数分钟数的顺序，这种方法居多，也较简单。如：6：18 six eighteen 7：30 seven thirty 2.逆读法：按分钟数pastto钟点数的顺序表达。1.分钟数不超过30(包含30)时，用分钟数past钟点数表达。如：6：05 five past six 8：10 ten past eight 10：20 twenty past ten 2.分钟数超过30时，用分钟数to钟点数表达。其中分钟数为60减去原分钟数，钟点数为下一个钟点数，

31、表示差几分几点。如：9：50 ten to ten 2：58 two to three 6：54 six to seven,P：Could you tell me whats the time now? S：Let me see. Its six thirty. P：I see. Thanks S：Youre welcome.,Dialog:,90. Ill try my best. 92. Thats the best I can do.,P：Excuse me, I cant find my baggage. S：Dont worry. Let me ask someone else. Wait a moment, please. Ill try my best. P：How about my baggage? S：Sorry, I cant find it. Thats the best I can do. P：Thank you all the same.,Dialog:,93.The planes been delayed for 10 minutes.,