管理学教学课件张学志chapter12

1、Managing Human Resources,Chapter12,Lecturer Zhang XuezhiExplain the importance of the human resource management process and the external influences that might affect that process Discuss the tasks associated with identifying and selecting competent employees Explain the different types

2、of orientation and training Describe strategies for retaining competent, high-performing employees Discuss contemporary issues in managing human resources,Why Is HRM Important?,As a significant source of competitive advantage People-oriented HR creates superior shareholder value As an important stra

3、tegic tool Achieve competitive success through people by treating employees as partners To improve organizational performance High performance work practices lead to both high individual and high organizational performance,Why Is HRM Important (cont.)?,High-performance work practices - work practice

4、s that lead to both high individual and high organizational performance,Exhibit 12-1 High Performance Work Practices,External Factors,Labor union 工会- an organization that represents workers and seeks to protect their interests through collective bargaining Affirmative Action - organizational program

5、s that enhance the status of members of protected groups,Exhibit 12-2 HRM Process,招人（选人）用人留人,Exhibit 12-3 Major HRM Laws,Exhibit 12-3 Major HRM Laws (cont.),Exhibit 12-3 Major HRM Laws (cont.),中华人民共和国劳动合同法,2007年6月29日修订通过，自2008年1月1日起施行。 2012年12月28日修订，自2013年7月1日施行（劳务派遣） 劳动者在该用人单位连续工作满十年的；除劳动者提出订立固定期限劳

6、动合同外，应当订立无固定期限劳动合同： 劳动合同期限三个月以上不满一年的，试用期不得超过一个月；劳动合同期限一年以上不满三年的，试用期不得超过二个月；三年以上固定期限和无固定期限的劳动合同，试用期不得超过六个月。 劳动者在试用期的工资不得低于本单位相同岗位最低档工资或者劳动合同约定工资的百分之八十，并不得低于用人单位所在地的最低工资标准。,Representative Participation,Work councils - groups of nominated or elected employees who must be consulted when management makes

7、 decisions involving personnel Board representatives 董事会职工代表- employees who sit on a companys board of directors and represent the interests of the firms employees,Identifying and SelectingCompetent Employees,Human resource planning - ensuring that the organization has the right number and kinds of

8、capable people in the right places and at the right times Job analysis工作分析 - an assessment that defines jobs and the behaviors necessary to perform them,Identifying and SelectingCompetent Employees (cont.),Job description 工作说明 - a written statement that describes a job Job specification 工作说明书 - a wr

9、itten statement of the minimum qualifications that a person must possess to perform a given job successfully,2020/12/15,15,公司 总经理职务说明书,2020/12/15,16,2020/12/15,17,2020/12/15,18,2020/12/15,19,2020/12/15,20,Recruitment and Decruitment,Recruitment 招聘- locating, identifying, and attracting capable appli

10、cants Decruitment解聘 - reducing an organizations workforce,Exhibit 12-4 Recruiting Sources,Exhibit 12-5 Decruitment Options,2020/12/15,24,百度的闪电解聘,“2006年7月10日，百度ES部门的员工如往常一样紧张忙碌地在公司开展业务，突然接到邮件，要求下午2点全体部门员工召开重要会议。出人意料的是，COO朱洪波与人力资源总监鲁灵敏此时出现在会议室。” “朱洪波对在场的员工介绍说，一直以来，大家都做得很努力，不过ES这块业务的成长性不够好，公司已经决定撤消ES部门

11、。”,2020/12/15,25,百度的闪电解聘,“之后，鲁灵敏宣布:需要离职的同事，公司为大家提供了一站式离职平台服务，请大家会后分别办理离职手续。给各位4个小时的时间来办理交接手续，将笔记本、门卡等物品交还公司，并离开公司，6点之前公司将关闭相关ERP帐户和邮件系统。” 在此之前，ES部门的员工还在讨论之后的工作，短短在十几分钟后，自己就被公司裁掉，多数员工从心理上都无法接受这一事实。对于ES部门的人而言，此时已经是下午2点30分，距被要求离开公司的时限仅有不足三个小时。,What is Selection?,Selection甄选 - screening job applicants t

12、o ensure that the most appropriate candidates are hired Realistic Job Preview (RJP)真实工作预览- a preview of a job that provides both positive and negative information about the job and the company Orientation上岗引导- introducing a new employee to his or her job and the organization,Exhibit 12-6 Selection D

13、ecision Outcomes,Exhibit 12-7 Selection Tools,Exhibit 12-7 Selection Tools (cont.),Exhibit 12-7 Selection Tools (cont.),2020/12/15,31,微软测试题,对一批编号为1-100全部开关朝上（开）的灯进行以下操作： 凡是1的倍数反方向拨一次开关；2的倍数反方向又拨一次开关；3的倍数反方向又拨一次开关 问：最后为熄灭状态的灯的编号。 1，4，9，16，25，36，49，64，81，100关,2020/12/15,32,案例 美国西南航空公司在早年蓬勃发展的时候，是怎么招聘呢

14、？ 公司首先筛掉了基本技能不符合要求的人，剩下的凡跟职位有点相关的人，他们都要进行初次的面试。 初次面试的过程是这样的：把参加面试的应聘者每20人分为一组，让他们都坐在会议室里，每个人排队到前面演讲三分种，主要讲述你叫什么名字，应聘什么职位，为什么能应聘这个职位，只讲三分钟，时间一到就换人。这样，20个人的面试，一个小时就结束了。,2020/12/15,33,很多人认为初试在看演讲者的口头表达能力、逻辑思维能力、仪表仪态方面的基本表现。 其实，西南航空公司的主考官看的是当别人在上面演讲的时候，其他应聘者正在干什么。因为西南航空公司强调的是客户服务意识，所以那些来回遛达、接电话、看报纸、写自己的

15、东西、跟别人交头接耳、轻蔑之色溢于言表的人在初次面试时就被淘汰了。 那么，什么样的人能够成功地进入第二轮面试呢？是那些注重倾听别人讲话，懂得尊重他人的人。,Exhibit 12-8 Types of Training,Employee Performance Management绩效管理,Performance management system - establishes performance standards that are used to evaluate employee performance Skill-based pay - a pay system that reward

16、s employees for the job skills they can demonstrate Variable pay - a pay system in which an individuals compensation is contingent on performance,Exhibit 12-9 Traditional Training Methods,Exhibit 12-10 Performance Appraisal Methods,Exhibit 12-10 Performance Appraisal Methods (cont.),Exhibit 12-11 Wh

17、at Determines Pay and Benefits,Contemporary Issues in ManagingHuman Resources,Downsizing 裁员 - the planned elimination of jobs in an organization Sexual harassment性骚扰 - any unwanted action or activity of a sexual nature that explicitly or implicitly affects an individuals employment, performance, or work environment,Exhibit 12-12 Tips for Managing Downsizing,Managing WorkLife Balance,Family-friendly benefits - benefits that accommodate employees needs for worklife balance,Terms to Know,high-performance work practices human resource management process labor union affirmative action h