1定稿Writing-A-Letter-of-ComplaintPPT课件

1、Unit23 Communication Workshop,Writing: A Letter of Complaint,Learning aims: To learn about the format and contents of complaint letters; To write a letter of complaint,3,A letter of complaint,A Letter of Complaint is a letter in which you complain about the goods you bought and the service you recei

2、ved. It is a business letter,4,_A). I would like them to give back my money and compensate me for the injuries. I would like to receive a positive reply within the next three weeks. I intend to take further action. _B)I am writing to you about the imported exercise bike which I bought from Megastore

3、s on 29th September for 499. _C). The manager refused to give back my money or repair the bike. He was also extremely rude. _D). The bike was not stable and was badly made. The speed control stopped working. The machine that measures heart beats also broken. A wheel broke as I was cycling at full sp

4、eed. I pulled a muscle,Read and put the letter into the right order,5,Layout of an complaint letter,Introduction,Reasons for the complaint,Your demands,B). I am writing to you about I bought from on for,D). The bike was not stable and was badly made. The speed control . and the machine A wheel . I p

5、ulled a muscle,C). When I took the bike back, the manager refused to . He was extremely rude,A). I would like you to and suggest that . Unless , I intend to take further action,Reaction to your complaint,6,Part1: Introduction,I am sorry to trouble you but I am afraid that I have to _ _ (对你们公司给予的服务提出

6、投诉,I am writing to you to _ (投诉我上周你们店里买的手机,include the important facts about your purchase write it in a more formal style,make a complaint about the service I received from your company,complain about the cellphone I bought from your shop last week,be brief简洁,7,Part2: Reasons for the complaint,Your

7、 feeling: I am sorry to say I am unhappy/unsatisfied /disappointed about the product. Your complaints,First, Second Third,First of all/ to begin with, Besides/in addition, Whats worse/ even worse than that,be reasonable 合理,not onlybut also, as a result,8,_, the bike was not stable and was badly made

8、. _, the speed control stopped working. _, the machine that measures heart beats also broke. _, a wheel broke as I was cycling at full speed. ( )I pulled a muscle,Reorganize the reasons for complaints by using linking words and expressions,First,Second,Whats worse,so/ As a result,Besides,Suitable de

9、tails,Natural transitions,When I took the bike back, _the manager refused to give back my money or repair the bike， _he was extremely rude,not only did,refuse,but also,9,Part3: Reaction to the complaint,When I took the product back to the shop, the assistant said _ and refused to _,不是我们的问题 这货不能退,it

10、was not their fault,give back my money,be realistic 真实,optional,10,Part4: Your demands,Polite,Serious,Firm,I would be grateful if you would look into the matter carefully,I will write to the Consumer Association unless I receive a satisfactory reply,I would like you to give back my money as soon as

11、possible,be specific 具体,付赔偿金 退钱 更换商品 采取法律行动 给当地报刊写信,pay compensation,refund money,replace the product,take legal action,write to the local newspaper,11,Dear Sir/Madam, I am looking forward to your reply. Yours faithfully, _,Summary,I am writing to you to complain about_,I am sorry to say that I am u

12、nhappy about_. (First of all, _. In addition, _. Even worse than that,_.,I would like you to _. I intend to _ unless you give me a satisfactory reply,the shoes I bought in your store last week,the poor quality,they were not made of leather,they hurt my feet a lot,the heel fell off while I was walkin

13、g,give back my money,take further action,12,Dear Sir/Madam, I am looking forward to your reply. Yours faithfully, _,Summary,I am writing to you to complain about_,I am sorry to say that I am unhappy about_. (First of all, _. In addition, _. Even worse than that,_.,I would like you to _. I intend to

14、_ unless you give me a satisfactory reply,Writing,父亲节要到了，你上周在光明商场给父亲买了一块电子手表，使用中发现手表出现了很多问题： 1. 质量差 2. 手表不防水 3. 售货员拒绝退款 4. 就此问题请写一封投诉信并提出你的要求,14,Introduction: Reasons for complains: Reaction to the complaint: Demands,poor quality not waterproof; lose about five minutes every hour the alarm, not work

15、 battery, die after a few hours button, not work,refuse to give back my money be rude,give back money repair/replace the watch take further action,a digital watch(last week, GuangMing shopping center,15,Evaluation,16,Homework,Option1（product）: 假设你是李华，你购买了一台冰箱，因有质量问题（不制冷，噪音大；无法维修等），要求该公司更换。请根据下列要点用英文写一封电子邮件。 参考词汇：制冷-cold control; Option2( service ) 假设你是李华，请你就本校图书馆的状况给校长写一封投诉信，内容包括图书馆的藏书数量