酒店英语Unit3ConciergeService

1、Unit 3 Concierge Service 大堂服务,礼宾服务,concierge knse n.礼宾部，看门人,Unit 3 Concierge Service 大堂服务,金钥匙服务,礼宾服务,Show Rooms 介绍房间,Book Tickets 订票服务,Carry Luggage 帮客人拿行李,Provide Hotel Information 介绍酒店,Book Taxis 预订出租车,The Procedure of Welcoming Guests,Step1 Greeting guests 问候客人 Step2 Counting luggage 清点行李 Step3 L

2、eading guests to the front desk 引领客 人至总台 Step4 Leading guests to the rooms 引领客人至客房 Step5 Introducing rooms and services 介绍房间及服务,luggage lgd n. 行李,suitcase sutkes n.手提箱,handbag n.手提包,trolley case trl kes n.拉杆箱,cart kt n.手推车 luggage cart 行李车,caf kfe n.咖啡馆,first-class 一流的 western-style 西式的 bar b n.酒吧 c

3、onvenience knvinns n. 方便 at your convenience 在您方便之时 introduction ,ntrdk()n n.介绍 introduce V.介绍,luggage lgd n. 行李 suitcase sutkes n.手提箱 handbag n.手提包 caf kfe n.咖啡馆 cart kt n.手推车 luggage cart 行李车 first-class 一流的 western-style 西式的 bar b n.酒吧 convenience knvinns n. 方便 at your convenience 在您方便之时 introduc

4、tion ,ntrdk()n n.介绍 introduce V.介绍,What kind of service does the bellman offer to the guest,The bellman carries luggage, provides hotel information and leads the guest to the room,Dialogue 1,What does the bellman do after greeting the guest,The bellman counts the luggage,What kinds of people often c

5、hoose the City Wall Hotel as the favorite place to stay,VIPs, official guests and businessmen from many countries,Key sentences,Step1 问候客人： Shall I help you with your luggage? =_ /_ I help you with your baggage? 没关系： Its my pleasure. =_.=_. =_,You are welcome,Can,May,Not at all,Thats all right/OK,St

6、ep2 清点行李 One suitcase and one handbag, are these all yours? Are these all your baggage? Step3引领客人去总台 This way, please, sir. Follow me, please. Please check-in at the front desk and Ill wait for you,Step4引领客人至客房 Let me show you up to your room. Follow me, please. This way, please. Here is your room,S

7、tep5介绍房间及服务 Our hotel is a first-class hotel (5-star hotel)and chosen as the favorite place to There are three Chinese restaurants, two western-style restaurants, a bar and a 24-hour caf. There is a coffee shop on the third floor. They are ready to serve you at your convenience,The business center c

8、an send faxes send e-mails, type documents , photocopy documents and post letters for you,Act the dialogue,Revision,行李 手提箱 手推车 介绍 大堂服务 一流的酒店 西式的餐厅 一个24小时咖啡厅 在你方便的时候,luggage suitcase cart introduce concierge service a first-class hotel a western-style restaurant a 24-hour caf at your convenience,air

9、conditioner 空调 knd()n,control panel 控制面板 pn()l,laundry service 洗衣服务 lndri n.洗衣，洗衣店,channel n.频道 tn()l,dial dail v. 拨电话 immediately midtl adv.立即 tip tp n.小费 take tips 拿小费,air conditioner knd()n空调 control panel pn()l控制面板 laundry service lndri洗衣服务 channel tn()l n.频道 dial dail v. 拨电话 immediately midtl a

10、dv.立即 tip tp n.小费 take tips 拿小费,Dialogue 2,What does the bellman introduce to the guest? On which channel can the guest enjoy English programs? How can the guest get laundry service,The bellman introduces the room facilities and the laundry service,On Channel 5 and Channel 6,Dial 16 for laundry serv

11、ice,Key sentences,Step1 放置行李 Where would you like me to put your luggage? Step 2 介绍房间设施 This is the air conditioner control panel. And the bathroom is over there. We offer hot water 24 hours a day. You can enjoy English programs on Channel 5 and Channel 6,Step 3 介绍酒店其他服务 Dial 16 for laundry service.

12、 Dial 12 for room service. Is there anything else I can do for you? =What _ can I do for you? Step 4 拒收小费 Its very kind of you. But we dont take tips. Thanks anyway,else,Match the following sentences,G: Just put it on the table. G: Is there hot water in the bathroom? G: How about the room services?

13、G: Which channel is the French channel,B: The French programs are shown on Channel 7. B: Dial 12 for room service. B: Where should I put the bag? B: We offer hot for 24 hours,1. G: _ B: The bathroom is over there. 2. B: Where would you like me to put your luggage? G: _ 3. G: _ B: Its very kind of yo

14、u, sir. But we dont take tips. 4. G: Are there any English programs on the TV? B: _,Where is the bathroom,Anywhere, please,Here is something for you,Yes. You can enjoy English programs on Channel 5 and Channel 6,Listening,1. The dialogue happens _. A. in the evening B. tomorrow morning C. in the mor

15、ning D. at 8 oclock 2. The taxi will wait for the guest _. A. in the guest room B. on Wangfujing Street C. at the front desk D. in front of the gate,C,D,Fill in the blanks,A. Good morning, sir. Nice to meet you . _ B. Good morning. I want a taxi. Im going to Wangfujing Street. A. Yes, sir. _ B. At 9 oclock tomorrow morning. A. _ B. Please wait in front of the gate. A. _ B. Thank you,Can I help you,What time do you want the taxi,Where shall I wait for y