国际酒店专业中英文对照

1、酒店专业术语中英文对照HOTEL TELMINOLOGY (CHINESE TO ENGLISH)Part 1部门及岗位名称行政及人力资源部Executive & Huma n Resources Divisi onE&HR人事部Pers onnel Departme ntPD质检培训部Quality In spect ion & Trai ning Departme ntQID后勤部Rear-Service Divisio nRSD市场推广及销售部Sales & Marketi ng Divisio nS&M公共关系部Public Relati on Departme ntPRD财务部Fin

2、ance Divisio nFD收银部Cash Divisio nCD成本部Cost-co ntrol Departme ntCCD会计部Acco unting Divisi on*acd采购部Purchas ing Departme ntPD电脑部Electro nic Date Process ingEDP房务部Rooms Divisio nRD前厅部Front OfficeFO管家部Housekeep ing Departme ntHSKP洗衣房Laundry RoomLR保洁部Public AreaPA楼层Floor保安部Security Departme ntSEC康乐部En ter

3、ta inment & Recreati on Departme ntE&R工程部Engin eeri ng Departme ntENG餐饮部Food & Beverage Departme ntF&B西餐厅West Restaura ntWR中餐厅Chin ese Restaura ntCRPart 2职位名称职位英文英文缩与董事长Chairma n of the BoardCOB董事长助理Board Assista ntBA执行董事Executive DirectorEXD总经理Gen eral Man agerGM副总经理Deputy Gen eral Man agerDGM驻店经理R

4、eside nt Man agerRM总经理助理Gen eral Man ager Assista ntGMA顾问Adviser行政值班经理Man ager on Duty/Executive on DutyMOD行政秘书Executive SecretaryES文员Clerk行政总监Admi nistrati on DirectorADD行政办公室主任Executive OfficerEO人力资源部经理Huma n Resources Man agerHRM培训部经理Training Man agerTM培训主任Trai ning OfficerTRO质检培训主任Quality In spe

5、ct ion & Trai ning OfficerQITO人事主管Pers onnel SupervisorPS车队主管Chief DriverCD文员Order TakerOT临时工Casual laborer司机Driver外籍职员Expatriate人事档案文员Pers onnel Fili ng Clerk宿舍管理员Dormitory Con servator厨工Kitche n Helper更衣室管理员Locker-room Con servator房务总监Director of Rooms Divisi onDOR前厅经理Front Office Man agerFOM客房经理H

6、ousekeep ing Departme nt Man agerHSKD大堂副理Assista nt Man agerAM首席礼宾司Chief Con ciergeCC客务主任Guest Relation OfficerGRO接待主管Chief Recepti onistCR接待员Recepti onist行政管家Executive HousekeeperEH客房高级主管Senior SupervisorSS楼层主管Floor SupervisorFS楼层领班Floor Capta inFC洗衣房经理Laundry Man agerLMPA主管PA SupervisorPS客房服务员Room

7、 Atte ndantRA礼宾部领班Bell Captai n行李生Bellboy高级行李生Senior Bellboy门童/女门童Door man /Door girl技工Mecha nic大烫工Flatwork Ironer小烫工Hand Ironer Presser平烫工Ironer干洗工Dry-clea ner水洗工Washer Extractor布草收发员qLinen Atte ndant洗衣男工/女工Laun dryma n/ Laun drywoma n女缝工、女裁缝Seamstress订房部文员Booking Clerk商务中心文员Bus in ess Cen ter Cler

8、k接线生主管Chief Operator接线生，总机Operator/Teleph one Operator园丁Garde ner保洁员Public AreaPA商场部主管Shop Supervisor商场营业员Shop Assista nt餐饮总监Director of Food &BeverageDFB餐饮部经理Food &Beverage Man agerFBM酒水部经理Beverage Man agerBEM西餐厅主管Western Restaura nt SupervisorWRS中餐厅主管Chin ese Restaura nt SupervisorCRS宴会部经理Banq uet

9、i ng Man agerBAM宴会销售经理Banq uet Sales Man ager宴会销售主任Banq uet Sales OfficerBSO宴会销售代表Banq uets Sales ExecutiveBSE咖啡厅主管Coffee Shop SupervisorCSS酒吧主管Head Barte nder楼面主任Head Waiter（男 Head Waitress女）HW楼面部长Capta in送餐领班Room Service Capta in迎宾员/咨客Hostess服务员Waiter（男服务员），Waitress（女服务员）行政总厨Executive ChefEC中餐厨师长S

10、ous-chef Chin ese kitche n西餐厨师长Sous-chef Wester n kitche n西饼房主管Chief BakerCB配菜厨师Assembler高级厨师、名厨师Cordon Bleu点心师Dim Sum Maker传菜员Food Runner管事部领班Forema n备餐间领班Pan try Capta in备餐员Pan try man酒吧侍应，酒吧招待Barte nder酒吧男侍应Bar boy酒吧女侍应Barmaid高级酒吧侍者Senior Barte nder调酒员Tap man茶艺师Tea Cerem ony Keeper水台厨工Butcher砧板厨师

11、Chopper洗碗工Dishwasher打荷厨师Food Distributor见习厨师Appre ntice Cook厨房杂工Amah学徒Appre ntice勤杂工Han dyma n洗采工Vegetable Washer营业总监Director of Sales & Marketi ngDOS销售部经理Man ager of Sales Departme ntMOS宴会销售经理Banq uet Sales Man agerBSM销售经理Sales Man agerSAM贵宾部经理VIP ManagerVM公关部经理PR ManagerPRM公关主任PR OfficerPRO预定部主管Re

12、servati on SupervisorRS销售代表Sales ExecutiveSE团队联络员Group Co-Coord in ator市场协调员Marketing Co-coordinator美术设计师Art Desig ner美工Artist工程总监Chief Engin eerCE工程部经理Engin eeri ng Man agerEM值班工程师qDuty Engin eerDE运行主管Operati on SupervisorOS维修主管Repairi ng SupervisorRS运行领班Operati on Capta inOC维修领班Repairi ng Capta in

13、RC锅炉组长Boiler sect ion head锅炉工Boiler man木工Carpe nter强电组长Electrical Sect ion Head电工Electricia n弱电组长Electrics Secti on Head万能工Han dyma n空调技工Air-c on diti oning Mecha nic机修组长Mecha nic Section Head油漆工Pai nter电梯工Lift Operator客房维修组长Room Maintenance Sect ion Head财务总监Finan cial Con trollerFC财务部经理Acco un ti n

14、g Man agerACM总会计师Chief Acco untantCA会计师Acco untantCOC成本控制王管Cost Con troller采购部经理Purchas ing Man agerPM采购部主管Purchas ing OfficerPS前台收银主管Front Officer Cashier SupervisorFOCS电脑部主管EDP SupervisorEDPS总出纳Chief CashierCC应付账款主管Acco unts Payable Supervisor应收帐款主管Acco unts Receivable Supervisor成本核算主管Costi ng Sup

15、ervisor收货部主管Recei ving Supervisor收入审计员In come Auditor查帐员、审计员Auditor收款员、出纳员Cashier网络维护员qNetwork Admi nistratorNA采购员Purchas ing Age ntPUA前台收银员Front Office CashierFOC夜审Night AuditorNA日审Day Auditor收货员Receivi ng Clerk仓管员Storekeeper康乐部总监Director of En terta inment & Recreatio nDER康乐部经理En terta inment & Re

16、creati on Man agerERM康体主管En terta inment Supervisor娱乐主管Recreati on Supervisor康体领班En terta inment Capta in娱乐领班Recreati on Capta in理发师Barber美容师Beauticia n美容服务员Beauty Sal on Atte ndant救生员Lifeguard指甲修剪师Mani curist男按摩师/女按摩师Masseur/Masseuse教练Trai nerDJ公主DJ Prin cess技师Masseur/Masseuse保安部经理Security Man ager

17、SM保安部副经理Asst. Security Man agerASM消防主管Fire con trol Supervisor警卫主管Security Supervisor保安员Security Guard所有部门总监/经理Departme nt HeadDHS主管SupervisorSUP领班Capta in高级领班Senior Capta inPart 3日常用语登记入住Check inC/I退房Check outC/O预计抵店Due inD/I预计离店Due outD/O到店、入住ArrivalARR离店、离开DepartureDEPT房间RoomRM取消Can celCXL贵宾Very

18、importa nt pers onVIP散客Free in dividual travelerFIT自来客人Walk inW/I已入住OccupyOCC退房Vaca ntVAC坏房自用房House use客人GuestGST预计抵店Expected arrivalE/A预计离店Expected departureE/D延期、续住Exte nsionEXT入住登记单Registrati on cardRC长包房Long stay ingL/S日租、当日用房Day useD/U早餐BreakfastBF折扣Disco untDISC.免费房Complime ntaryCOMP.账单、收据Vouc

19、herVR单独的Si ngleSGL双人的（大床）DoubleDBL双人房（两个床）TwinTWN与同行Travel withT/W与同住、分开付款Share withS/W加入Joi n inJ/I免收押金Waive depositW/D未交押金No deposit预计到达时间Expected time of arrivalETA预计离开时间Expected time departure服务Service擦鞋服务Shoes shi ne开夜床Turn dow n唤醒服务Wake up婴儿看护Infant care婴儿床Baby cot失物招领Lost and found洗衣Laundry送餐

20、服务/送餐部Room serviceRMSVC陪同房Guide RoomG/R国际长途International direct dialingIDD国内长途Domestic direct diali ngDDD高级的，资深的SeniorSR初级的JuniorJR合约价Con tract rateCR要求RequestREQ押金DepositDEP已保证Guara nteedGTD客人留言或邮件Mail& in formatio nM&l备忘录Memora ndumMEMO传真FacsimileFAX电话Teleph oneTEL请PleasePLS谢谢ThanksTKS跟办Follow upF

21、/U请勿打扰Do not disturbDND勿查询Con fide ntialCONF保密入住In cog nitoINCO轻便行李Light baggageL/B无行李No baggageN/B大量行李Heavy baggageH/B套票XJ、Pack agePKG不做房No n eed serviceNNS预订未到No showN/S转换ChangeCHG换房Change roomCHGRM免收费Free of chargeFOC行政的ExecutiveEXE延迟退房Late check outL/C半日租Half day chargeHDC全日租full day chargeFDC信件

22、LetterLTR有限的LimitedLTD公司Compa nyCO.已允许PermittedPER升级入住Up gradeU/G预订Book ingBKG尽可能快、便捷服务As soon as possibleASAP聚会PartyPTY团队GroupGRP楼层FloorFL标准的Sta ndardSTD豪华的DeluxeDLX注意事项Atte ntio nATTN确认Confirm政策与程序Policies and proceduresP & P电传TelexTLX抄送Corbin copyCC无房价No rateN/R套房SuiteSTE交班本Log book移动电话，手机Call ph

23、o ne紧急情况，突发事件Emerge ncy津贴、补贴Allowa nee对外服务津贴Foreig n Service Allowa nee年假Annual Leave任命；职务Appo in tme nt调职授权书Change of Status Authorizati on Form休息Day Off换休Trade Day Off补假Compe nsati on Day Off降职Demote纪律；惩戒Discipli ne开除、解雇、免职Dismiss任务、责任、职责Duty当值；上班On Duty下班Off Duty班次表Duty Roster雇佣Employ为所雇佣In the e

24、mploy雇员；雇工Employee正式雇员Perma nent Employee临时雇员Temporary Employee员工手册Employ Han dbook每月优秀员工Employee of the Month年度优秀员工Employee of the Year员工表现评估Employee Performa nee Evaluati on求职申请表Employme nt Applieati on Form雇用、聘用Engage行政人员Executive福利补贴Fringe Ben efits专职工作Full-time Job节假日Holiday公众假期Public Holiday面试

25、In terview被面试者In terviewee面试者In terviewer工作职责Job Deseripti on休假、假期、离职Leave病假Sick Leave有薪假期Paid Leave无薪假期Un paid Leave离职To leave a job管理层级Man ageme nt Hierarchy经理（简称MGR）Man ager经理级人员Man agerial Pers onnel人员配备Manning人员编制Manning Guide人力Man power犯规通知书Misc on duct Notice休息Off下班Off Duty办公室Officer职员签单Offic

26、er s Cheek组织机构图Orga ni zati on Chart加班Overtime专用自动电话交换机 兼职工作部分时间工作工资、薪金工资、薪金支票 出纳员工资主任养老金，退休金 退休金津贴、奖金全体工作人员 工作岗位晋升打卡上、下班履历招聘、招工换班、替班替班服务员 换班者、替班者 辞职；辞职书 ,提出辞职退休；退职（工资）增长工资、薪酬月薪年薪工资调整 轮班；更期两头班早班午班夜班工鞋员工；配备人员Private automatic branch excha ngePart-time jobWork part-timePayPaycheckPaymasterPayroll OfficerPensionRetireme nt pensionPerquisitePers onnelPostPromotePunch in/outRecordRecruitReliefRelief MaidRelieverResig nati onTo resign/To tender one s resignationRetire/Retirem