国外著名酒店工程部操作程序(英文版)(doc 19页).doc

1、STANDARDS AND PROCEDURESDEPARTMENT : JOB CATEGORY :REPAIRS AND MAINT . KEN FIX IT /HANDYMANHEAD: CHIEF ENGINEER G .M . APPROVAL : DATE：TASK: CHECKING DOOR STOPS STANDARD: DOOR STOPS ARE SRCURE AND STOPPING FURNITURE DAMAGE.PROCEDURE:1 Check door stop is securely fixed to wall or floor.2. Check the r

2、ubber on the stop is in good condition and located correctly.3 Check the door stop is located at the correct height and position to stop the door before it hits any other item.4 Check and repair any damage on the back of the door where the stop hits it .5 Reolace any door, stop thowing signs of rust

3、.STANDARDS AND PROCEDURESDEPARTMENT : JOB CATEGORY :REPAIRS AND MAINT . KEN FIX IT /HANDYMANHEAD: CHIEF ENGINEER G .M . APPROVAL : DATE：TASK: CHECKING RAKIO CONTROLSSTANDARD: RADIO CONTROLS ARE OPERATING AND IN GOOD ORDER.=PROCEDURE: 1 Check radio knobs operate freely and lock out when another is de

4、pressed.2 Check line indicator globes are operating .3 Check engraving is colour infilled and clear.4 Check all stations are and tuned.5 Check volume control is secure and operating volume levels are correct.6 Check cover plate is not scratched or marked and is securely fixed to the wall .7 Check vo

5、lume control in the batheoom operates correctly and is secure.8 Check sound reproduction from speaker is clear and speakers are not damaged.STANDARDS AND PROCEDURESDEPARTMENT : JOB CATEGORY :REPAIRS AND MAINT . KEN FIX IT /HANDYMANHEAD: CHIEF ENGINEER G .M . APPROVAL : DATE：TASK: CHECKING TOILETLET

6、FLUSH STANDARD: TO ENSURE CORRECT OPERATION AND WATER CONSERVATIONPROCEDURE1 Depress flush button and time the flush cycle, this should not exceed 7 seconds or be less than 4 seconds.2 After the flush ensure system shuts of water supply to the bowl and starts refilling the cistern tank.3 Check the t

7、hank refill shuts off tightly, 25 mm blow the overflow pipe by removing the lid and watching the water inlet and level.STANDARDS AND PROCEDURESDEPARTMENT : JOB CATEGORY :REPAIRS AND MAINT . KEN FIX IT /HANDYMANHEAD: CHIEF ENGINEER G .M . APPROVAL : DATE：TASK: CHECKING A GUESTROOM CLOCK STANDARD: CLO

8、CK WILL BE CHECKED AND SET AT THE CORRECT TIME EACH KEN FIX VISIT PROCEDURE:Each guestroom is equipped with an analog clock located on the bedside conetrol panel or between each bed.The clock is to be adjusted to the correct time on each visit by turning the knob in the centre of the clock either cl

9、ockwise or anti clockwise. This will turn the minute hand and engage the hour hand each revolution to tick over the hour . When time is correctly set release centre adjust button and watch for one minute to ensure the clock ticks over one minute.Check the alarm off/on switch is turned in the off pos

10、ition. To check the alarm operation depress the centre adjust dnob and set the alarm to go off I minute ahead of the time indicated on the clock. Switch the alarm, switch to on and wait for alarm to sound, when alarm has sounded switch the alarm off. STANDARDS AND PROCEDURESDEPARTMENT : JOB CATEGORY

11、 :REPAIRS AND MAINT . KEN FIX IT /HANDYMANHEAD: CHIEF ENGINEER G .M . APPROVAL : DATE：TASK: CHECKING ARTWORKSTANDARD: ENSURE ARTWORK IS IN GOOD CONDITION AND SECURELY MOUNTED TO WALL=PROCEDURE:1. Check artwork is securely mounted and fixed to wall.2. Check artwork is mounted square and level, adjust

12、 if necessary.3. Repair any scratches, marks or damage on artwork frame.4. Ensure artwork is sitting flush in frame and free of wrinkles5. Check glass for scratches of cracks and replace as necessary.6. Report any damage to artwork print to the Chief EngineerSTANDARDS AND PROCEDURESDEPARTMENT : JOB

13、CATEGORY :REPAIRS AND MAINT . KEN FIX IT /HANDYMANHEAD: CHIEF ENGINEER G .M . APPROVAL : DATE：TASK: CHECKING OF VENTS STANDARD: MAINTAIN AIR CONDITIONING VENTS FREE OF DUST AND CLEAN.=PROCEDURE:Return air filters will not remove all dust particles from the air, this combined with the static build up

14、 grills caused by air flowing continuously across grills in one direction, will cause dust build up on the grills. This is to be cleaned off with a dry cloth during each Ken Fix It visit.STANDARDS AND PROCEDURESDEPARTMENT : JOB CATEGORY :REPAIRS AND MAINT . KEN FIX IT /HANDYMANHEAD: CHIEF ENGINEER G

15、 .M . APPROVAL : DATE：TASK: CHECK CEILING FAN STANDARD: CEILING FAN AND RELATED SWITCH GEAR OPERATE CORRECTLY AND THE MOTOR IS KEPT FREE OF DUST BUILD UP.=PROCEDURE:1. Check the ceiling fan blades are tightly fixed to the boss. 2. Check paintwork is in good condition.3. Isolate fan and clean motor v

16、ents and top blades.4. Check .directional switch is in the correct setting, fan should operate clockwise when looking up at it .5. Check switch on bedside panel operates correctly in all three positions.STANDARDS AND PROCEDURESDEPARTMENT : JOB CATEGORY :REPAIRS AND MAINT . KEN FIX IT /HANDYMANHEAD:

17、CHIEF ENGINEER G .M . APPROVAL : DATE：TASK: WINDOW SHUTTERS CHECKSTANDARD: WINDOW SHUTTERS WILL OPERATE FREELY AND BE MAINTAINED IN GOOD CONDITION.=PROCEDURE:On each Ken Fix It visit the window shutter operation is to be checked to ensure they open and close freely and .correctly ,check open shut ar

18、ms are secure and all louvres are connected tightly. Check window shutters are secure and flush to window frame recess. Check paintwork is unmarked and touch on when necessary.STANDARDS AND PROCEDURESDEPARTMENT : JOB CATEGORY :REPAIRS AND MAINT . KEN FIX IT /HANDYMANHEAD: CHIEF ENGINEER G .M . APPRO

19、VAL : DATE：TASK: ROOM BALCONY CHECK STANDARD: BALCONY TO BE CHECKED AND REPAIR AS PER PROCEDURE.=PROCEDURE:There are two types of balcony installed in the hotel guest rooms, one screened and sealed concrete on the ground floor and a wooden slat balcony on the first floor, both are covered under this

20、 procedure.1. GROUND FLOOR :a) Check for chips and cracks and fill as necessary.2. FIRST FLOOR :a) Check for wood splinters sand out as necessary. b) Check for protruding nails and repair as necessary.c) Check wood stain is even and in good condition.STANDARDS AND PROCEDURESDEPARTMENT : JOB CATEGORY

21、 :REPAIRS AND MAINT . KEN FIX IT /HANDYMANHEAD: CHIEF ENGINEER G .M . APPROVAL : DATE：TASK: CHECKING SHELVESSTANDARD: MAINTAIN SHELVES IN A SAFE AND DEFECT FREE CONDITION.=PROCEDURE:All shelves are to be checked to ensure the support studs and rails are securely fixed and are supporting the shelves

22、evenly.Check for and repair any chips, scratches, splinters or paint stains.STANDARDS AND PROCEDURESDEPARTMENT : JOB CATEGORY :REPAIRS AND MAINT . KEN FIX IT /HANDYMANHEAD: CHIEF ENGINEER G .M . APPROVAL : DATE：TASK: HAIRDRYER CHECKINGSTANDARD: ENSURE HAIRDRYER IS OPERATING CORRECTLY AND SAFELY.=PRO

23、CEDURE:1. Check hairdryer is firmly mounted to the wall.2. Check outside appearance for scratches, dents and burn marks.3. Remove hairdryer hand piece from the holder and check the flexible hose is free of holes, splits and deterioration.4. Looking into the handpiece, air out area, check for any bui

24、ld up of hair or flammable material, remove if present.5. Start the dryer and check volume and heat output of the air is consistent with a new dryer.6. Check the cycle is operating satisfactorily.7. Turn off and replace hand piece in provided socket.STANDARDS AND PROCEDURESDEPARTMENT : JOB CATEGORY

25、:REPAIRS AND MAINT . KEN FIX IT /HANDYMANHEAD: CHIEF ENGINEER G .M . APPROVAL : DATE：TASK: CHECK PRIVACY LOCKSSTANDARD: MAINTAIN SECURE OPERATIONAL PRIVACY LOCKS.=PROCEDURE:Each main guestroom door is equipped with a concealed privacy (security) lock. This is an important guest amenity for safety an

26、d security.Each Ken-Fix-It visit will ensure it is freely and securely operating.1. Check lock in switch activates holding clamp.2. Firmly jar door back while chain is engaged to ensure hold down bolts are secure.3. Release lock in switch to ensure holding clamp releases.STANDARDS AND PROCEDURESDEPA

27、RTMENT : JOB CATEGORY :REPAIRS AND MAINT . KEN FIX IT /HANDYMANHEAD: CHIEF ENGINEER G .M . APPROVAL : DATE：TASK: CHECK SECURITY VIEWERSSTANDARD: SECURITY VIEWERS ARE TIGHT, IN GOOD CONDITION AND INSTALLED IN THE CORRECT WAY.=PROCEDURE:1. Check inside and outside condition of security viewers, replac

28、e if chipped or damaged in any way.2. Checking locking nuts are tight.3. Check glass is installed the correct way i .e . view from inside to outside.4. Make sure glass is not scratched, cracked or broken, replace if necessary.STANDARDS AND PROCEDURESDEPARTMENT : JOB CATEGORY :REPAIRS AND MAINT . KEN

29、 FIX IT /HANDYMANHEAD: CHIEF ENGINEER G .M . APPROVAL : DATE：TASK: CHECK ROOM SIGNAGESTANDARD: SIGNAGE TO BE FIRMLY FIXED IN GHE CORRECT LOCATION AND IN GOOD CONDITION.=PROCEDURE:At each Ken Fix It visit room signage is to be checked to ensure it is properly fixed and legible. Any damage signs are t

30、o be repaired or replaced. Room signage consists of the following:1. Room number (located outside entrance)2. Telephone information (located on phone)3. Safety notice (located behind batheoom door)4. Liability notice (as above )5. Voltage indication (bathroom shaver outlet)STANDARDS AND PROCEDURESDE

31、PARTMENT : JOB CATEGORY :REPAIRS AND MAINT . KEN FIX IT /HANDYMANHEAD: CHIEF ENGINEER G .M . APPROVAL : DATE：TASK: CHECKING HEAD BOARDSSTANDARD: HEAD BOARDS ARE IN GOOD CONDITION AT ALL TIMES.=PROCEDURE:Boards are fixed to the wall and located at the end of the bed.1. Ensure Headboards is securely f

32、ixed.2. Check and repair any areas where the material seams are pulling away from the wooden frame.3. Check wooden frame for any splinters and on chips and repair as necessary.4. Check timber stain is in good condition.5. Check overall condition is appealing.STANDARDS AND PROCEDURESDEPARTMENT : JOB

33、CATEGORY :REPAIRS AND MAINT . KEN FIX IT /HANDYMANHEAD: CHIEF ENGINEER G .M . APPROVAL : DATE：TASK: CHECKING TOILET SEATSSTANDARD: TOILET SEATS ARE SECURELY FIXED AND IN GOOD CONDITION.=PROCEDURE:1. Check toilet seat and cover are free from any defects.2. Check the fixing bolts for the hinge are sec

34、urely in place. If adjustments are required refer to attached installation information.3. Close the lid and ensure it sits flush on the pan rim.STANDARDS AND PROCEDURESDEPARTMENT : JOB CATEGORY :REPAIRS AND MAINT . KEN FIX IT /HANDYMANHEAD: CHIEF ENGINEER G .M . APPROVAL : DATE：TASK: CHECKING TOILET

35、 PANSSTANDARD: TOILET PANS ARE DEFECT FREE AND SECURELY FIXED TO THE FLOOR.=PROCEDURE:1. Check water seal is not leaking where cistern pipe penetrates toilet pan.2. Check toilet pan for any cracks or chips and report any damage to the Assistant Engineer so the room can be put out of order and rectif

36、ication work carried out.3. Check the bottom of the pan is grouted evenly and crack free to the floor. Repair if necessary.4. Check hold down bolts in the base are not rusting.5. Flush the toilet and check the water flows evenly around pan and out through the S Trap.STANDARDS AND PROCEDURESDEPARTMEN

37、T : JOB CATEGORY :REPAIRS AND MAINT . KEN FIX IT /HANDYMANHEAD: CHIEF ENGINEER G .M . APPROVAL : DATE：TASK: CHECKING TOILET PAPER HOLDERSSTANDARD: TOILET PAPER HOLDERS TO BE IN GOOD OPERABLE CONDITION.=PROCEDURE:1. Check screws holding the toilet paper holder frame are tight and secure.2. Check roller release arms operates freely.3. Check roller turns freely when in position.4. Check chrome i