Front Office Reception国际酒店前台管理操作程序资料RM-FO-Rec-037 Check Out with City Ledger公司挂账

1、国际酒店前厅部操作手册前厅部Front Office前台服务程序国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说，酒店大堂前台是接触我们酒店的第一步，是对酒店的第一印象，是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确保前厅部运营及管理工作的一贯性。向前厅部工作人员提供日常工作及培训的指导。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。LOCAL STANDARD OPERATING PROCEDURES本地

2、标准操作程序LSOP No.:RM FO FD -037Effective Date:Division:Front Office前厅部Revised Date:Section:Reception前台接待员Prepared by : Approved by批准人:SUBJECT:Check Out With City Ledger 公司挂账_OBJECTIVE目的：All check out procedures must be processed accurately in a friendly and efficient way.客人结账程序必须准确和高效。POLICY政策：The GSA

3、must offer a pleasant departing comment to the guest. Guest signatures must be obtained on the folios. 临别时要预祝客人旅途愉快。挂帐账单必须请客人签字确认。PROCEDURES 程序： Follow FIT Check Out Procedures (Credit Card) except for the following:除以下几点其余按照客人正常结账程序进行：1. Each guest account to be charged to a company must have a gua

4、rantee letter, with the exception of those noted with Standing Order. The guarantee letter must be on a company letterhead must include the following information: 任何客人的账目要通过公司支付必须要有担保信,除了那些已经有长期订单的客人.担保信必须写在有公司抬头的信纸上,必须包括以下内容: Guest name 客人姓名 Dates of stay 入住日期 What charges will be accepted by the c

5、ompany 公司支付项目 A signature from a representative of the company. 公司代表签字2. Print the final folio and present to guest for his approval. Obtain guest signature. Retain this copy for reference.给客人打印账单，请客人签字，保留客人签字账单。3. If the company is not accepting all charges, ensure that the guest is advised and an

6、alternative method of payment for incidentals is also taken. 如果公司不负责支付所有的费用,确保客人已被提醒,并选择一种方式支付剩余的费用.4. Using the appropriate settlement code, check out the folio from the system.使用适当的结账代码，将房帐结掉。5. Bid farewell to guest and thank him/her for staying at Renaissance Sanya Resort & Spa.向客人道别，感谢客人光临三亚万丽度假酒店6. Attach your copy of the final folio (the one with guest signature) with thesupporting documents and correspondences and place them in the cash drawer for shift balancing.将客人签字账单和申请挂帐的文件订在一起，放在抽屉内以备平帐用。Reviewed by审核人 : Approved