Front Office Reception国际酒店前台管理操作程序资料RM-FO-Rec-029 Advance Deposite预付金

1、国际酒店前厅部操作手册前厅部Front Office前台服务程序国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说，酒店大堂前台是接触我们酒店的第一步，是对酒店的第一印象，是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确保前厅部运营及管理工作的一贯性。向前厅部工作人员提供日常工作及培训的指导。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。LOCAL STANDARD OPERATING PROCEDURES本地

2、标准操作程序LSOP No.:RM FO FD -029Effective Date:Division:Front Office前厅部Revised Date:Section:Reception前台接待员Prepared by : Approved by批准人:SUBJECT:Advance Deposit 预付金_OBJECTIVE目的：Due to anticipated high occupancies, the hotel may on occasions insist that all reservations pay an advance deposit酒店会在高入住率期间要求所有

3、预订客人支付预付款POLICY政策：To ensure payment and secure room revenue and occupancy以保证酒店房费收入及住客率不受影响。PROCEDURES 程序： TRAVEL AGENT旅行社1. Tour agencies are required to pay a deposit/prepayment as they often collect the payment in advance from their client.通常旅行社需要提前支付预付款或其余预付方式，因为旅行社往往先收旅行客人的定金。2. Each guest accou

4、nt to be charged to a company/travel agent must have a guarantee letter, with the exception of those noted with Standing Order任何客人的账目要通过公司/旅行社支付必须要有担保信,除了那些已经有长期订单的客人.3. If the tour agent has no written agreement with the hotel, the Sales will calculate the amount of the deposit which depends on the

5、 expected number of nights times the room rate, plus appropriate service charge and tax.如果旅行社和酒店无书面协议，销售部会按照团队的住宿天数乘以每间房的房费，服务费，税费和房间数来收取预付款。4. All payments received must be routed to the Finance Department although they may be received by other departments. Any cheques or information on Telegraphic

6、 transfers received，Sales must pass this information to the Finance Department immediately. 所有收取的预付款必须立刻转到财务部。预订客人的支票或电汇费用也需要立刻转交财务部。5. When Accounting processes the payments, they will prepare a list of advance deposits to be posted and pass this list on to Sales.当财务部整理好预付款后，会立刻将预付款单发给销售部备用。6. The

7、amounts specified are to be posted to the various reservations concerned. Remember that travel agents will often pay the net amount (gross room rate less their commission) and this must be remembered during posting. (refer to Opera procedures for T/A advance deposit posting.)将预付款在做预订时输入预订中。记住使用旅行社预付

8、押金入账，而旅行社通常付的是净价（客人付费与旅行社价有差价）在入账时必须注意。7. At the end of shift, any GSA who has posted advance deposits must perform a shift audit, by adding the advance deposit list together and checking that this total balances with what has been posted. Shift audit complete with the Advance deposit list must be left for Night Audit.在班次结束时，宾客服务员需将输入电脑内的预付款总额与收银员平帐的报表总额核对。平帐后，入账报表连同财务部下发的预付款清单一起上交给夜审。R