国际酒店前厅管理手册Front Office Reception-RM-FO-GS-18-04 Check Out Share with Room

1、国际酒店前厅部操作手册前厅部Front Office前台服务程序LOCAL STANDARD OPERATING PROCEDURES国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说，酒店大堂前台是接触我们酒店的第一步，是对酒店的第一印象，是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确保前厅部运营及管理工作的一贯性。向前厅部工作人员提供日常工作及培训的指导。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。LO

2、CAL STANDARD OPERATING PROCEDURES本地标准操作程序LSOP No.:RM FO GS -18-04Effective Date:Division:Front Office前厅部Revised Date:Section:ReceptionPrepared by : Approved by 批准人:SUBJECT:Check Out Share with Room 同住房间退房_OBJECTIVE目的：Charges must be accurately billed as instructed by guest.同住客人的费用必须严格按照客人要求来结账POLICY

3、政策：Both folios must be checked out upon departure unless guests are departing at different times.两个客人的账目必须同时结账，除非客人的离店时间不同 。PROCEDURES 程序： 1. Follow normal FIT checkout procedures.按照正常退房程序进行。2. Print both folios and present them to individual guests for verification that charges are billed as instru

4、cted. If not, they must be adjusted.同时打印两个客人的账单，请客人确认费用。如果账单不符合客人要求要立即修改。3. Check out both folios using appropriate settlement method.将两个客人的账目运用适当的代码结账。4. If guests are departing at different times, folios must be checked out at different times.如果客人的离店时间不同，账目需要在客人离店时再结账。5. Make sure you have enough deposit from the guest who check out later. 确保稍后退房的同住客人有足够的押金担保房间消费。Reviewed by 审核人: Approved by 批准人: _ Division Head部门主管 General