国际酒店前厅管理手册Front Office Reception-RM-FO-GS-04-03 Identify Marriott Rewards

1、国际酒店前厅部操作手册前厅部Front Office前台服务程序LOCAL STANDARD OPERATING PROCEDURES国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说，酒店大堂前台是接触我们酒店的第一步，是对酒店的第一印象，是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确保前厅部运营及管理工作的一贯性。向前厅部工作人员提供日常工作及培训的指导。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。LO

2、CAL STANDARD OPERATING PROCEDURES本地标准操作程序LSOP No.:RM FO GS-04-03Effective Date:Division:Front Office前厅部Revised Date:Section:ReceptionPrepared by : Approved by 批准人:SUBJECT:Identify Marriott Rewards 认知万豪礼赏_OBJECTIVE目的：Identify the Marriott Rewards Program; ensure all Marriott Rewards Member are treate

3、d properly. 认知万豪礼赏计划，确保所有万豪礼赏会员享有应有的待遇。POLICY政策：Guest can be enrolled in all Marriott International hotel brand, The Marriott Rewards program is designed to increase the usage of participating hotels and resorts by offering rewards for frequent stays客人入住全球万豪品牌酒店均可加入万豪礼赏会员计划，加入该计划后客人的入住房费及有效消费可累积分数，同

4、时也可累积入住房晚。PROCEDURES 程序： 1. An award-wining guest loyalty program that rewards its members for stays throughout the Marriott family of participating brands and hotels worldwide. 万豪礼赏是一项忠诚宾客计划，用于报答选择入住万豪集团酒店的会员。2. Members earn points/miles for dollars spent during their stays at participating Marriot

5、t brands.会员每次在所有参加万豪礼赏的万豪酒店中消费均可以积分/里程 3. Elite membership offers added recognition and benefits for our most frequent guests.礼赏会员会受到全球万豪酒店的认知，享有会员待遇。4. There are 3 levels of Elite membership when the stay achieve to a set number.当入住房晚达到一定的数量，可升级为更高级别的会员，共有三个级别的会员。 Silver Member: 10-49 nights银卡：入住10-49房晚（一个日历年） Gold Member: 50-75 nights金卡：入住50-75房晚（一个日历年） Platinum Member: 76 nights or more.白金卡： 入住76房晚及以上（一个日历年）Reviewed by 审核人: Approved by 批准人: _ Division